Safe Home Security, Inc.

This is a horrible company! They do not provide ANY customer service and add in a contract extending clause buried in their contracts. They do not point this out so unless you read the entire contract, the contract will be automatically extended unless you submit a cancellation request at least 60 days before the contract ends. There is no place to find the form to cancel the contract extension and if you call they give you the run-around. Once the extension ends, the high pressure sales start. Mine started 4 months before the end of the contract with daily calls and emails wanting me to sign the new contract. Then they try to get you to "update" you information. Beware because if you do update your information, they write that into a new contract and you are on the hook for another several years.

To Whom It May Concern,
We apologize for any confusion that has occurred in regards to the [redacted] account. Please let this serve as a formal letter of cancellation. 
We have sent updates to the two major credit bureaus we work with to reflect the...

account has paid to date and closed. 
Sincerely,
Colin W[redacted]
Corporate Account Manager
Safe Home Security

Complaint: [redacted]
I am rejecting this response because: First, thank you for signs of working with me-  In 2009, mom and I signed up for 2 systems (my house at [redacted] and her house [redacted] Due to her declining health, I built onto my home and moved her in.  While her house remained a "dream" of her returning to it and becoming independent again, we were required to keep her system in tact.  Eighteen (18) months later we sold, provided SHS with the HUD Closing statement, and now only have the one system at 1139 Shonele-  however, we don't ever use it because it is too confusing/complicated for her, and for our in-home healthcare providers.
As indicated in the initial complaint, I will consider it all "good" if you could in any way consider the balance on my account "paid in full" and release me from the remaining 24 months of my "50 month" signed contract which was signed after pressured sales by "George" who badgered her until she relented and signed it.  I pay a year in advance- the balance goes into 2017-  I will withdraw all complaints to just be forgiven a few months of obligation with the company.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom It May Concern,
We are processing the cancellation of [redacted] account. There is no further action due on the customer's end as the account has a zero balance and has been paid up to date. 
The account will be reported to the Credit Bureau as paid on...

time in full, and closed with a zero balance. 
Sincerely,
Colin W[redacted]
Corporate Account Manager
Safe Home Security

To Whom it May Concern,
Please see attached correspondence on company letterhead stating [redacted] account will be closed as of April 30th, 2016 per their request. Additionally the letter also states there is no further payment obligation on the account and the Power's payment information has been deleted from our database.
We ask The Revdex.com to close this complaint as resolved.
Sincerely,
Colin W[redacted]
Corporate Account Manager
Safe Home Security

Customer owed and paid final buyout on 12/22.  No further obligations of either party the account will be sent for cancellation.

The account is cancelled.  As mentioned, the process takes 30 days so an invoice was mailed prior to closure.  Please ignore, the matter is closed.  There is no further obligation.

This company is unethical and should not be in business. My husband was excited when his step dad offered us a free system he 'won' to protect me and our two young kids on our 13 acres while my husband worked weeks at a time out of town. The company came and installed the system and had my husband sign a contract. The installer told my husband that the only way to get out of the contract is if we move. Yes, my husband should have asked more questions and should have read the contract in more detail, but we are trusting people and did not expect to get so screwed! Now, almost 2 years later we are selling our house and will be living with my mother in law while we look for another one. Safe Home Security says that we have to pay for the system for 5 years no matter what. Our only other option is to pay $1600 to have it cancelled. I own my own business and I would NEVER hold anyone accountable to pay for a service for an additional 3 years that they will not be using.
I would suggest that no one does business with this company.

I was shocked at the shady practices of Safe Home Security. Their customer service representatives lie and do not disclose the accurate way to cancel a contract in order to be able to "auto renew" your account for an additional year. I even paid them for 2 additional months to give them their 60 day notice per what the customer representative stated was policy just to have them still auto renew my account. I refuse to give them another penny. From what I read this is a common practice for them which boggles my mind how they can continuously get away with it.

Complaint: [redacted]
I am rejecting this response because my garage was not hooked up as agreed causing a burglary loss of a $300.00 battery.  The contract lacks consideration as monitoring ceased in March and they failed to contact me to see if there was a technical problem.  Furthermore the equipment was removed in March as well.  The contract is vague and because they are the drafters they are responsible for the confusion.  They have not fulfilled their obligations by failing to hook up the garage sensor causing a loss.  When I contacted them on the phone they were belligerent and threatening. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, 
underline;">provided that the company's 11/29/2016 response via Revdex.com supercedes these communications to me since the original complaint:
- First, on 11/19 I received yet another invoice, dated 11/10, with yet another late fee and finance charges added, with a total due of $84.90.   
- Second, 11/21, I received a call from a Ms. R[redacted] who stated she was in the Collections Department, and was calling me to see if I wished to renew my contract.  I reiterated my original complaint, the fact that yet another invoice had been sent, and that I obvoiusly had no desire to renew an contract that I had sent a termination notice on months ago.   After discussing my situation further, she stated that my account had NOT been closed, but she would do so now and that it would reflect a zero balance.   However, she stated that her company does NOT correct any reporting to credit bureaus, and that would require a managment decision that was above her authority.  
Therfore, I accept this resolution on the condition that the account has in fact been closed with zero balance due, AND that the company has fully corrected any erroneous late payment reporting that they stated they were "obligated" to report to "multiple credit bureaus."
Sincerely,
[redacted]

To Whom It May Concern,
We have reached out to this customer twice via phone and left message. We have received no contact back. 
This customer's account is closed. No further obligation is required. The bill the customer received was sent out prior...

to the cancellation being finalized. The customer can disregard that bill. 
Sincerely,
Colin W[redacted]
Corporate Account Manager
Safe Home Security

Revdex.com RESPOND PLEASE [redacted] # [redacted]
COMPLAINT# [redacted]
REASSIGNED SERVICE TICKET TO TCS, DAN SAID HE WILL COVER EARLY NEXT WEEK
2 MONTH CREDIT ISSUED
NO FEE FOR SERVICE CALL
THANKS SHANE

I left Chris a message two days ago and still have not heard back from him.  This is the same old stuff... Back and forth and no resolution.  Where is my six month credit on alarm services he promised me?  I still have not used my alarm in almost 5 months.  The business response is unacceptable. 
 
 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Safe Home Security is a rip off. How can they keep getting away with renewing contracts without our consent? I signed a contract for 5 years. Two weeks before my contract was up I called them to cancel my services and they told me I had to send in a letter 60 days prior or it would renew for another year. I sent my letter in and refused to pay them any more. I feel that I lived up to my end of the agreement and 2 weeks should be plenty of time to cancel my services. I believe they put the 60 letter requirement in just to trap people for another year or longer. What are my rights? How can I get these people off my back and to restore my good credit? BTW, they weren't worth a darn monitoring my home. When my alarm would go off they never called to check or send police. I was without an alarm for 2 months because they never sent anyone out to fix it. When they finally did send someone out (after I kept calling) it was not fixed properly, my alarm screen still says I have a door open.

To Whom It May Concern,
We will be closing [redacted] account per her request. 
Sincerely,
Colin W[redacted]
Corporate Account Manager

Revdex.com:
I have the letter from Safe Home Security dated  Aug 25,2016 confirming they received my cancellation letter as well as clearing the attached cashier check for the September payment of 54.99 on Aug 23,2016.  Since my original contract was with [redacted]io, I didn't receive any notice of Safe Home as the provider of my monitoring, I needed to research and located SHS and was advised to mail letter and payment to office in CT. With that being said, I can't fathom my letter was not received until the date that SHS had indicated of Oct.5,2016.  I am pleased to hear that I am no longer under contract and am
not responibsle for any outstanding balances as noted on the billing statement (10/10/16).  
no 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
 
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please note that the reason I didn't agree to pay the fee is due to the fact that the service technician stated that if I was under contract, I should never have to pay any service fees or equipment costs.  The battery still needs replacing and should be free of charge with NO contract extension.  After reviewing Safe Home Security's file with the Revdex.com, it appears their practice of charging customers even while under contract is commonplace.
SHS should ensure our monthly bill does not go up or I will file another complaint.
Sincerely,
[redacted]

We have nothing further to add here, we consider this complaint resolved.