Safe Touch Security

Mr. ***Safetouch Security does not attempt to "trick" anyoneAll documents are signed by both parties and the Customer is left with their copiesYou have never disputed the terms that are clearly written on the front of the agreementI am including the exact system notes from the recorded
phone conversation between yourself and Safetouch at the time of your upgrade: 06/12/03:17:PM - nschell:SPOKE WITH *** WENT OVER GSM OPTIONSSCHEDULED APPT FOR 6/14/AT 3PM TO MEET AT HIS WORK06/12/11:48:AM - nschell:RECEIVED FROM SALES, CALLED AND LM FOR MR*** ON 868-245406/11/10:15:AM - nschell:CALLED AND LM FOR MR*** ON 868-245406/10/06:19:PM - LULFE: MR.*** CB STTD WANTS TO GO AHEAD AND GET SIM SUBMITTED RR TO EOA THRU CRIS CUST OK06/10/05:32:PM - LULFE: CUST CI REGARDING SIM ADV HIM $FOR SOFTWARE ADV NEW YR AGREEMENT AND ADDITIONAL $A MONTH FOR MONITORING CUST STTD WILL TALK IT OVER W/ WIFE CUST OK06/10/03:17:PM - LULFE:CALLED CUST AT ###-###-#### IN REF TO WC SUBMITTED STTNG THEY WOULD LIKE TO GO W/L AND GET RID OF LAND LINE - LEFT VCMESS ADV OF GSM You had the conversation regarding the length of the agreement, as well as your copy of the signed Security Agreement.The terms will remain as written. *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Safetouch Security forwarded the information to a Manager and the situation has been resolvedThank you Mrs. ***

Safetouch Security has received the cancellation letterMr*** activated service in October There are no service related calls to Safetouch SecurityThere is a Lifetime Warranty on all equipment when service is needed. If service is required, please contact Customer Service
###-###-#### option for a technician to be scheduled. The end of the agreement as written is October and Mr*** is responsible for payment until that time.Sincerely,*** ***

Safetouch Security has contacted Mr*** and will change out this piece of equipment at no charge. Thank you*** ***

Safetouch Security has reviewed your file, at no time have you requested the account to be cancelled, until nowSafetouch Security will accept this complaint as written noticeHowever, as you have been advised, the initial term of the Agreement does not expire until this monthThe amount of
$is required to closeThis amount is offered as a courtesy and does not include any late feesPlease contact Customer Service to make the final payment and the account will be closed in good standing. Sincerely,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. The business did not respond to the merits of my complaint; rather, it deflects the issue by creating a new issue which had not yet been raised (timeliness of cancellation notice). Nevertheless, I find the proposed resolution of terminating the service in February to be satisfactory
Regards,
*** ***

Safetouch Security provides each Customer with a written and signed Security AgreementMs***'s agreement specifically states what she would be paying for months, it also specifically states what she would be paying AFTER the initial months if written notice is not received days prior to the agreement termTHis was not received.Ms***'s did not communicate that the business had closed and did not submit written notice as the agreement requiresPlease feel free to have your Attorney review what you had signed and agreed toThis account has been settled and further communication at this point is unnecessaryMs*** will not be receiving any type of refund.*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Safetouch Security has reviewed the accountOn March 6, Mr*** called in to advise he has moved from the homeAt that time there was a past due balance of $Safetouch Security advised to pay the past due balance and submit written notice to cancelMr*** submitted a
cancellation letter but failed to pay the balanceThe account remained unpaid and went to collections.Safetouch Security has repeatedly asked for the past due balance and nothing moreUpon receipt the account will be closedIf Mr*** chooses to not pay then he will be responsible for the full Accelerated amount of $1214.68Please contact *** *** to pay the past due balance of $97.96.Thank you,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Safetouch Security has scheduled an appointment for when it was convenient for Mr***Thank you for working with us to get this taken care of.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: Yes we did sell our house and not able to use their services. We still do not agree that we are to pay for services they no longer provide.The new home does not have a security system installed and we are not able to do so at this time. The service they want us to pay for is not being provided
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Tell me who I need to contact to pay the agreed amount of $and close this account in good standing
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively
Resolved]
Complaint: ***
I am rejecting this response because: they do not a dress larger issue of forcing cusomers to fax in notice of cancelation nor provide customers confirmation when it will be canceledThey state a contract is auto renewed for two yearsThey do not acknowledge when billing will stopIs what agent told me not true? Are they waiving said contract due to complaint? Or now changing story sue to complaintThis is very bad business practice in an effort to make it difficult to cancel serviceFirst letter was faxed months agoThey need to address all outstanding items in this complaint and change their process.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Although there additionally reconsidering what I "well know" is a unethical business practice would have been preferred. But their failure to do so hurts their business more than the customers. The internet is full of Safe Touch haters for the exact same reason. The word of mouth dissatisfaction comes back on them tenfold!, I'm sure
Regards,
*** ***

Complaint: ***
I am rejecting this response because:What Mrs*** is trying to do is have her cake and eat it tooOn one end, she replies in her email that "The problem has nothing to do with being prepaid for serviceThis is totally separate", if that were the case then Mrs*** would acknowledge that Safetouch Security systems warranties their equipment and hardware per their warranty agreementAn agreement which I have fulfilled when I paid months in advance in Therefore my equipment should have been replaced already when Safetouch *** acknowledged over the phone that their lines are faulty, had this new issue been truly separateWhat Mrs*** is trying to do is override the fees for faulty key fobs above and beyond our existing service agreement which warranties their equipment in my home which is flat out wrongAnyone can go back and check Mrs***'s replies to any customers and its clear that she always deflects blame away from Safetouch*** has millions more customers yet their Revdex.com rating is an A+I truly do not understand how Safetouch even has a B grade with the Revdex.com I apologize for going off topic, I just can not believe an issue as clear as day is so hard to get resolved with "customer service" Mrs*** has offered to waive late fees, yet not fix my equipment until those fees are paidMy response is I'd rather have a refund for my services minus the faulty key fobs which were replace or she can just do the right think and warranty their equipment since it was already paid for months in advanceI'm also waiting for the conclusion of this Revdex.com complaint, for if it is not resolved, I will immediately file a civil suit against Safetouch Security Systems and they can explain their actions in a court of lawA customer that has paid months in advance and given their hard earned money to a local company should never be treated this way
Regards,
*** ***

Safetouch Security spoke with Mrs*** and explained the options availableThe agreement clearly states she would be paying $a month for the first months then $a month thereafter for the remainder of the agreementMrs*** has been paying the reduced amount since January 2014,
making the end of the agreement as advised.Safetouch Security would like to provide services to the new home and by doing so would close the old agreement or if the New Homeowner activated the service the account would be closed. I would be happy to offer a buyout of $then if a new system is activated we will apply that to the new account.Sincerely,*** ***

Safetouch Security has adjusted the term of the agreement to reflect the terms from the old agreementTHe end of term is November 2015.Sincerely,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactoryPlease let me know how you would like for me to make final payment and if a "change of address" document will suffice? If so please let me know where I need to send that to as well If you can give me your email address I can scan and forward to you
Regards,
*** ***