SafePro Auto Glass

It just wasn't as fluid as the last time. I have had my glass replaced three times by safepro and overall I am happy with my accumulative experience. This last replacement, however, fell short of my expectations. [redacted] did a good job,initially, in handling my claim. After that is when things started to fall apart. Some at fault, some by happenstance. I was scheduled for a 10 to 2 PM time frame and when I called to verify they told me that I was the last one the list and that the installer would get there around 2pm. I have to take time off of work to get this done and have told them this in the past, perhaps I did not this time. I can't be sure. Never the less the time would not due as it would, most assuredly, run well past that time before it was all said and done. A loss of a complete day instead of a half. I asked if he could come earlier and was connected to someone else. Well my call was dropped and when I called back I had to explain my dilemma again. I will say that safepro got my appointment time moved to 11am. I was very grateful for that however the installer was none to pleased and was very short with me. In addition he rushed me through the paperwork and I neglected to read it. He had added more initial damage to the list that was not originally pointed out during inspection but what is more concerning is he had no intention of pointing this out during sign off . I will not make that mistake again as I will never know if it was initially there or if it happened during install.
This is my third glass replacement with Safepro and overall my experience has been positive just not this time mainly due to the installer.
I will continue to do business with this company and hope that the wrinkles get ironed out.