Samsung Electronics America Inc.

Complaint: ***
I am rejecting this response because: No follow up from Samsung since September 29th
Regards,
*** ***

Complaint: ***
I am rejecting this response because:*** *** This is has been one of the many correspondences to *** regarding the defective Samsung dryer sold to me by Lowes, Schertz, TXShe works for the office of the president with Samsung. *** ***, The Tech Pro technician arrived at my home 11:30a to repair the dryer and informed us that the motor does not work and it will be two weeks before he will receive the part and attempt to repair the dryerI called you approximately 11: 46am to inform you of the situation but I had to leave a message. I then called Lowes in Shertz, Tx and informed the assistant manager ChrisI told him that I was sold a defective product and I would like a refund or new replacementHe informed me that I will get a new replacement (Samsung dryer same model) tomorrow (11/14/15) from 5p-9pm. Once again very frustrating and poor service that could have been avoided if a refund or new replacement was given with the initial complaint. *** ***
***
*** ***

Complaint: ***
I am rejecting this response because: *** should have warrantied the phone and *** should have sent the phone to samsung for further inspection.
Regards,
*** ***

Samsung has reviewed Mr*** complaint in regards to his dryer. Our system shows a refund check in the amount of $539.10; reference Txt# *** was issued on 10/24/for the unit. Please allow 7-business days after the check has been mailed to receive it. Thank you
for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their RefrigeratorThe customer has been offered a refund in the amount of $We are currently waiting on a response for
the customer on the offerWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr*** claim in regards to a refund for the car charger and compensation for the phone not working properly. Our system shows Mr*** has been notified that he will receive a return label for the Adaptive Fast Charging Vehicle Charger as well as
compensation in the form of a $e-Certificate. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Ms*** claim in regards to her dryer. Our system shows a refund check in the amount of $520.01; reference Txt# *** was issued on 8/01/for the unit. Please allow 7-business days after the check has been mailed to receive it. Thank you
for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung washerWe have reached out to *** regarding the billing discrepancy*** advised to us that it will be 4-weeks to reimburse customer/ We asked the customer to contact us should she not get her refund from
*** by May 11th We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

ordered tv's off Samsungs website with the shown asking price, was charged for all tv's...recieved confirmation all tv orders had gone throughWhether it was a price glitch or not I feel as though samsung should he responsible to follow through with the orders due to the fact I was not prompted to agree to any terms or services and this was the projected price on their website, also due to the fact that I actually recieved confirmation my order had been recieved

Samsung has contacted the customer regarding their washer via their email addressWe have advised the customer that a technician needs to be sent to their home
in order to evaluate if the unit can be repaired or notWe are waiting on the customer’s responseWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Upon further review of the customer’s file, the customer was approved for food reimbursement up to $under transaction * ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the coverage section of the Samsung Standard Limited Warranty physical damage is not coveredSamsung cannot speculate at what point of contact may cause physical damage to a device. Although the
phone may be of a durable build, the product is still manufactured of glass which is subject to damage if droppedSamsung cannot honor the request of replacement, nor free of charge repair for either device. However, as a one-time courtesy we can offer to repair each phone at a discounted rate of $per phone. To complete this repair the following information will be required to process a new Service Ticket: Phone *** * (both devices) Thank you

Samsung has reviewed Mrs*** claim in regards to her refrigerator. Our system shows a refund check in the amount of $2,385.92; reference Txt# *** was issued on 5/11/for the unit due to no service coverage. Please allow 7-business days after the check has
been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted Mr*** regarding his concerns with his dishwasher. As per agent she spoke to the service center and the service center advised that Mr*** requested that they order the parts in case Samsung does not approved the refund. Due to Mr*** not
qualifying for an accommodation service must be completed. We apologize for any inconvenience and delays the customer experienced with this case

Samsung has reviewed Mrs*** complaint in regards to a refund for her dryer. Our system shows a refund check in the amount of $757.74; reference Txt# *** was issued on 8/24/for the unit. Please allow 7-business days after the check has been mailed to receive
it. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr***’s claim in regards to the cracked screen on his phone. The crack on the screen by the screen button is classified as physical damageAs the agent handling his claim explained, physical damage to the unit is not covered under the warranty. No accommodations
will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: as I mentioned in my last two messages, I have not been provided with the samsung level one wireless headphones that was part of the promotion in addition to the $creditI also tried calling the number provided in their email and left messages, and have not gotten any response back.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I also received the email from Samsung the same day and I responded to itThey offered the repair of the phoneMentioning the phone call but not mentioning their email and my response is very deceitful of Samsung Company trying to distract their refusal to fulfill their warranty Attached, please find their email
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am really thankful to Revdex.com for all efforts to resolve my issueThank you very much
Regards,
*** ***