Samsung Electronics America

Samsung has reviewed Ms [redacted] claim in regards to her Samsung.com order Our system shows that Ms [redacted] received the package from FedEx on 8/1/which should have contained the Fast Charge Battery Pack (5.1A), Silver but the package was empty and did not have any tampering with the box An investigation was processed on 8/3/for the missing Fast Charge Battery Pack (5.1A), Silver and once the investigation has concluded, an E-Commerce agent will contact Ms [redacted] with the details Please be advised that these types of investigations can be lengthy most of the time As an accommodation, the agent requested a promotional code for the Fast Charge Battery Pack (5.1A), Silver on Ms [redacted] behalf Once the code has been generated in the system, it will be sent to Ms [redacted] email on file Please allow 5-business days for this process to be completed Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of Mr [redacted] claim, our system shows the unit was deemed physically damaged by an ASC technician Mr [redacted] was previously advised that physical damaged is not covered under Samsung’s Limited Regrettably, Samsung’s stance remains the same No further accommodations can be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed [redacted] complaint in regards to his microwave Our system shows the agent assigned to the claim spoke with [redacted] on 11/16/to discuss the case The agent contacted [redacted] the following day, 11/17/and informed him that a representative from *** [redacted] would be contacting him in regards to having the damaged door replaced on the unit Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

I am rejecting this response because: fyi this is not the first time I have problem with samsung tvThere is no way I will ever buy samsung product or recommend anybody to buy oneYou guys are selling inferior quality productsMy year old lcd vizio tv fell off the wall and still workingYour tv never fell just open the box and found defectiveI am sure thats mfg fault or caused damage by u during transportationIf you will not replace this tvI will go to court

Thank you for your response and I appreciate you to take you timeI received the email stating I have been approved to purchase the fully immersive package and will do so immediately, thank you [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Once I had issued the complaint with the Revdex.com, I suddenly found that Samsung was very eager to help me After all of the stress and frustration this matter has caused my family, I am pleased to report that I have received a refund check from Samsung, and my wife and I have already purchased a replacement appliance Although Samsung did not offer any form of reimbursement for our spoiled food, or for the cost I had to endure to rent a refrigerator for weeks, at least they sent me a full refund for the defective appliance, which allowed me to purchase a replacement Our food is once again cold, and my wife is no longer stressed out, so life is good again and I consider this matter resolved Many thanks to all that were involved Regards, [redacted]

Samsung has reviewed Mr*** claim in regards to ***’ delay in delivering his appliances We are sorry to hear that you are experiencing an issue with your Samsung appliances you purchased through ***’ being continuously delayed Unfortunately, Samsung has no control over retailers’ delivery dates to be able to offer you any assistance in this matter Regrettably, no accommodations can be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: Because the device was sent in BRAND NEW nothing on it but the VMU Software and I get it back like thisthats wrongLike Im really gonna know how to put that on a phoneI was in warranty and you guys should fix itIts wrong:/ Please make an exception and repair the device or replace it Regards, [redacted] ***

Samsung has contacted the customer regarding her concerns with her television Mr [redacted] was offered and has accepted an exchangeThe exchange was submitted and approved on 01/29/ We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # PN51D490A1DXZA We have offered the customer a refurbished exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Kitchen RebateWe have advised to the customer that the offer was not valid for purchases made through Best BuyThis particular rebate is a maonly rebate offer that customers received at participating retailersSamsung provided the rebate forms to those retailers onlyWe are not 100% sure how the customer received this rebate form as this form was not supplied to Best Buy storesOur customer care team indicated that the customer would have received a postcard indicating that the rebate was not process due to an invalid retailerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to a refund for his Samsung.com order Our system shows a refund in the amount of $722.24; reference Refund number [redacted] was issued on 9/23/for the order Please allow 3-business days to see the funds reflected back on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: tThe website srill saying to days shipp I will call today to cancel my orderVery bad buisiness practice Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Samsung has not called me to let me know when they are going to replace my microwave and they keep giving me the run aroundMy complaint # is [redacted] Thank you for looking into this matter, [redacted] Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorAs a resolution, we have offered the customer a one-time free of charge repair accommodationThe customer has accepted our offer and we have set up the repair service request on her behalf We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: As part of settlement I asked for $excluding my rebate for my inconvenience and delayLook at the calls/tickets opened by Samsung customer care, they have troubled me with so many follow-ups Regards, [redacted]

The customer has not contacted [redacted] or the Helpdesk or through social media. [redacted] has checked with PSI, and they have no record of the customer ever calling in based on the name, email address, and phone number provided. We apologize for any inconveniences and delays the customer may... have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer regarding their smart phone. The customer has been set up for a free of charge repair which will be expedited. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer... contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] . Thank you

Complaint: [redacted] I am rejecting this response because:This item was meant to be a Christmas gift It is obvious that will not happen because of the policies of Samsung My only recourse, since Samsung would not respond or refund me, was to dispute the charge I have Not found relief for the situation Samsung refused to refund my order in a proper time frame, they refused to fulfill my order, they were painfully aweful to work with at every step I have stopped selling he Samsung brand in my store because of this As a technology expert, I have been sure to tell everyone who asks my opinion to avoid Samsung Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorThe customer has advised to us that since her Revdex.com complaint she has paid to have the unit repaired alreadyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you