Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: I received the refund of $however, I also received the phone that I returned for the third timeThe reason now is expired RMAAs I explained before,I received a ;abel from FedEx with no email from Samsung and the label is going to Brightpoint with no mention of the phoneI did not receive email from Samsung so I called and I was told to mail the phone back using the labelI specifically asked if the label is still good, I was told it is, just mail it back soonI mailed it the next dayA week later, I got the phone back againI already got my money back for the phone, I just want to return the merchandiseI know they will try to charge my credit card again.As soon as they take the phone back, the issue will be resolved Regards, [redacted]

As per [redacted] Mr***’s submission was received and approved under the email address color="#0000ff"> [redacted] , not the email address that was submitted with this complaintThe TV was fulfilled with the FedEx tracking number [redacted] , which shows that the television was delivered to the home address and left at the front doorThis information was also communicated to Mr [redacted] via the [redacted] helpdesk We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer has been contacted regarding the television serial number and once received will start the exchange processWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

I just wanted to let you know this issue was resolved Samsung purchased the dryer back from me

Upon receipt of Ms [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeSamsung understands it is truly disappointing when any manufactured product requires a repair or service whether in or out of warrantyHowever, there are going to be those few instances when a part replacement is needed to maintain operationWhile we appreciate the information pertaining to the customer’s repair technicians information, Samsung does not agree that the materials used in manufacturing the product were flawed or defectiveThis said, the current repair needs of this unit would be considered as an isolated failure and would not be covered as the 12-month limited manufacturer’s warranty on this unit has lapsed as of approximately 05/We do sincerely apologize for this unfortunate situation but our original response will not be modified We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: samsung co, representative did nt even try to get in tought with [redacted] , the ones that supposively repaired the refregerator, which is still not working or at least admit this unit is a lemonIt should be covered under the lemon lawI learned samsung co does not honor their product quality or they would replace this lemon refrigerator Regards, [redacted] ***

Just to let you know that I received the refund of $343.99 from Samsung for the microwaveoven. You may now close this case. Again, I want to thank you for all of your help on my behalf. It is very much appreciated.

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer has been informed there has been a price error and the customer was provided a $e-certificateWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am still waiting for an update on the other replacement items and still waiting for the more prizesIF need be I will file a new claim for that one if not resolvedThank you very much for your help and assistanceMy family and I purchased nearly phones of which we are waiting for replace of nearly more gifts Regards, [redacted]

Samsung has contacted the customer regarding their OvenThe customer has been set up for repair under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted the customer regarding their Note The customer has requested a loaner replacement, unfortunately Samsung does not offer and loaner programThe customer confirmed he will go to his retailer for a refund of his Note We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Samsung initiated this issue...as far as I knew there was nothing wrong with my washing machineThey incented me by way of a rebate to purchase a new SamsungI followed the directions in the rebate...in order...I didn't know about the labels until the old machine was gone and the retailer will not provide the disposal letterI'm starting to think this is exactly what Samsung wanted consumers to do so they would buy new machines Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:This has been over a month without status This is really the worth service I have every received from a large corp This is unacceptable that my phone was sent to the " Office of the President Corp team" and they can't take the time to follwith the service department that they sent it to or call me with a status update I would like to continue with my claim This is really bad service Regards, [redacted] ***

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer’s information has been forwarded to [redacted] for further investigationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Upon further review of the customer’s file, we apologized to the customer that his local [redacted] was unable to assist with his deviceWe offered the customer to send the device in for repair and the customer declined againThe customer felt he was better off selling his phone then send in for repairWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the coverage section of the Samsung Standard Limited warranty physical damage is not coveredAlthough the damage was caused while performing an action on the device, pressing the home button, the damage seems to have occurred due to the amount of pressure appliedAlthough Samsung cannot warranty the Free of Charge repair based on the extent of damage, we can offer to discount the repairThe price has been adjusted to $ Once paid repair can be completed Please contact Samsung Support at [redacted] to process paymentPayment would need to be made prior to end of business 6/13/in efforts to prevent phone from being returned without repairThank you

Samsung has reviewed Mr [redacted] claim in regards to his phones As previously advised, because the devices are over years old, Samsung would not be able to replace them at this time The agent who handled his claim explained to Mr [redacted] that if he is having issues with the devices, the only option would be to have them set up for service If Mr [redacted] would like service for his devices to resolve the issues, please have him contact the agent for further assistance We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] ’s complaint in regards to his television Our system shows the agent assigned to the claim spoke with Mr [redacted] on 12/12/to discuss the case Mr [redacted] told the agent that he is having problems deleting his channels The agent informed Mr [redacted] that they have never heard of this being a issue and advised that this would be passed up to technical support for further assistance Mr [redacted] requested that the agent note his account for Tech Support to contact him; which has been duly noted The agent also informed Mr [redacted] that they did not know how long it would take for Tech Support to look into this matter and get back with him Thank you for being a valued Samsung customerWe apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their TelevisionA Samsung representative has answered the customer’s questions of concernsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have coordinated with our Home Depot Group to get an authorization for an RGA return back through Home DepotWe then contacted the customer’s local Home Depot and informed them of this decision and to proceed with the processing of the exchangeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you