Samsung Electronics America

While we understand your concern, and the fact that accidents due occur, Samsung will not be able to honor repair under warranty We ask that you please refer to your service provider directly for resolution, if insurance was purchased for your product.Thank you

Samsung has reviewed Mr [redacted] claim in regards to his Note refund Our system shows Mr [redacted] was originally sent a box in February (tracking# [redacted] shows delivered on 2/11/17) however as of today 6/12/17, the return tracking has not been used A request for a new box was shipped out on 5/30/to the address on file The agent handling the claim spoke with Mr [redacted] on 5/30/as well to inform him that they were working with the Refunds Deptand will contact him once they received any updates on the status Once Mr [redacted] receives the new box, please have him send back the device at his earliest convenience in order for the refund to be processed in a timely manner We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

As per prizelogic the customer has been approved on all three submissions for the Sand has been contactedThe email address used to register was [redacted] not the email address provided by customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I sincerely appreciate Samsung taking responsibility for their faulty productThank you very much Samsung for offering my mother a refundIt.has been days since you told her she.would recieve a refund in - days and am hoping you will follow through no later then day Again, thank you for offering to do the right thingIf a refund is given to my mother by day no further action will be takensincerely, [redacted]

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the customer was contacted on 7/The customer was informed that unfortunately the promotion for the free portable SSD and e-gift certificate for 10%of the value of purchase is no longer availableThe customer entered the order on the last day of the promotion and placed a replacement order three weeks after the promotion ended A refund for his order has been credited back successfully on 6/28/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, we will have a return label processed and sent to the customer for retrieval of the unitWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr [redacted] claim in regards to a refund for his washer Our system shows that a Refund Payment Processing e-mail was sent on 3/03/17, reference Txt# [redacted] for Buy Back accommodation Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because:I was charged a fee for priemium shipping services referred to as "white glove" The shipping company, hired by Samsung, never delivered the product Samsung has refused to refund the item until they receive the product even though it is confirmed to be on its way to themI have spent hours on the phone, in email, on social media I missed the sale offer for this product This issue has caused great stress to me and my family Over these plus days, Samsung has set expectations on timelines, been rude, tied up a large sum of money, and has created a huge cloud of stress and anger I want to be made whole in every way, up to and including compensation of my time and refund of my order Regards, [redacted] ***

Samsung has reviewed [redacted] complaint in regards to his charger Our system shows the agent assigned to the claim spoke with [redacted] on 11/16/to discuss the case The agent informed [redacted] to a replacement request; reference [redacted] was submitted for a charger to be shipped to him but had not been processed yet The agent emailed [redacted] advising that the order has been fulfilled and provided [redacted] tracking [redacted] for the package which was delivered on 11/21/to the address on file Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has attempted to contact the customer regarding their TabletUnfortunately, we have not received a response from the customerPlease have the customer contact us at [redacted] so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer has been set up for a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I want to thank you all I received my refund check

Samsung has contacted Prizelogic regarding the customer's concernsAs per Prizelogic, the customer was contacted and informed customer of our damaged product return process and assured him that he would be receiving a prepaid shipping label for the damaged product so that he would not be responsible for the shipping costAlso informed customer that we will also be matching the price for the 65” Class KS8-Series 4K SUHD TV so that he will be able to repurchase the product at the same price as his original order (for the amount $1,719.99).We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

As per Samsung E-commerce the order processed within the allotted time frame, but the product went on backorder and shipped on 2/and was delivered on 3/ Unfortunately, with the promotion for the Level U headphones, it was “while supplies last” and the promotion ended one the available inventory was depleted We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

I am rejecting this response because:I would like Samsung to address whether they have acted in good faith, regardless of conclusion of the class action suit? Hundreds of posts online suggest that they have notSamsung was aware of, and did not notify ALL consumers of, the defect(s) with their Plasma and LCD tv's Instead, they only notified the owners of models that they had already received complaints fromThey did not, apparently, anticipate that any more of their tv's manufactured at exactly the same time period and with the exact same capacitors would malfunction in the futureIt seems unlikely that they did not think this necessaryThey just didn't want to incur the costThis is the definition of bad faith Samsung holds itself out to consumers as a world-wide leader in manufacturing of safe, technologically advanced Plasma & LCD tv's It also touts it's incredible customer service However, they have failed to disclose facts that they were aware of to consumers, and they have repeatedly refused to address customer's issues the this particular defect Samsung is in breach of the implied warranty that the product being purchased has no defects Samsung is operating and creating an atmosphere of mistrust and animosity Finally, Samsung did not contact me--I contacted them and they respondedIt took about phone calls and finding an email address online for the Office of The President, which the President tried to not publicize until he was called out onlineSamsung's own website touts the plasma tv's as lasting for years: "Older generation Samsung Plasma TVs with the Gen-display panel have, on average, half lives of 50,hours under operating conditionsThat's nearly years if you watch your Plasma TV six hours a day."The cost to repair my television without Samsung is between $500-I would really like to resolve this matter in a fair and amicable mannerI believe reimbursement for the repair is appropriate

Samsung has contacted the customer to address their concerns regarding their Samsung EVO SSD We have reached out to the customer and let him know that a fix is to come real soon as some reviewer sites have already tested the fix that we are set to releaseWe also informed him of the new firmware so he will not need to us MagicianYou can view this at: h [redacted] The customer didn’t want to wait for the fix so we therefore offered a refund to which he has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:Samsung, finally acknowledged that they received my "proof of purchase" for my headphones and sent me (3) three Visa Gift Cards totalling $which covered the cost of what I originally spentI think it is unfortunate that I had to contact Revdex.com in order for me to get this issue resolved after months of correspondence with numerous Samsung customer service reps I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Samsung has reviewed Mr [redacted] ’ claim in regards to his Note refund Our system shows a refund check in the amount of $940.84; reference Txt# [redacted] was issued on 4/04/for the device However, our system also showed that Mr [redacted] called in on 6/01/inquiring about the refund An agent from the Refunds Deptconfirmed Mr [redacted] information and discovered that part of the address was missing in the system The agent immediately submitted a request to have the initial check voided (since it had not been cashed) and another request to have a new check in the amount of $940.84; reference Txt# [redacted] reissued for the device The new check is scheduled to be reissued on Tuesday, 6/06/and sent overnight to [redacted] , GA 30160, the corrected address on file We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Ms [redacted] complaint in regards to her washer Our system shows a refund in the amount of $773.87; reference Txt# [redacted] was issued on 9/12/for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case