Samsung Electronics America

Samsung contacted Mr [redacted] in regards to his TV and he agreed to exchange the unit We advised Mr [redacted] on how the exchange process works Once the approval was completed, he would be contacted with a model offer and the trucking company would call him with delivery date and time We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer is being set up for a refund for their unitWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his vacuum Our system shows the agent assigned to the case made several attempts to contact Mr*** by phone but have been unsuccessful in reaching him The agent left voice messages followed up by emails to Mr [redacted] email on file advising that the missing part was not entered on the repair request submitted by the previous agent The agent submitted another service request; reference Txt# [redacted] for the unit Please have Mr*** return the agents’ call for further assistance with the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.As you have been advised the product you purchased via [redacted] is a non US productSamsung USA does not keep an inventory of parts required to repair international productsAlthough the model handset may be the same as a U.Sversion, the internal components may be different based on the country of origin for that phone.With that stated, your product was determined to be a Latin American unit, and the device was transferred to Samsung Latin America for serviceUnfortunately, Samsung cannot provide an exact ETA required for repair service, however, Samsung Latin America has been informed of your status update request and asked to contact you directly regarding your product.We do apologize for any inconvenience this has caused, but do expect follow up from the Latin America team regarding your device

Upon receipt of Mr [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s request an additional time Based off of our customer service records, we reiterated our offer to Mr [redacted] and he did reply with acceptanceWe have advised to Mr [redacted] to please retain the unit until he has completed the instructions given by the refund department which should be received within 1-business daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] As stated in my complaint my model number WA456DRHDSU/AA serial number [redacted] is the machine I am emailing in regards to Ticket [redacted] was one ticket number, then after changing the contact info the new ticket number was [redacted] I have honestly lost track of which ticket number was first or lastSamsung computers should have my name [redacted] or my wife's name [redacted] in there somewhereHopefully this information helps in getting this process going further Please advise on what the next step will be Thanks

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF263TEAEWW/AAWe offered the customer a pro-rated refundCurrently, we are waiting for their response/acceptance to begin the process We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Samsung says the refund was process 1/17/ Today is 2/2/and we still have not received our refund I am in agreement with the amount Samsung is refunding Regards, [redacted] ***

I filed a complaint a few weeks ago and thought that Samsung and I had resolved the issue with my TV Well now I can't get somebody out to fix my TV or do the 'buy back' I paid over $for a TV that within months quit working and had somebody out to fix it It took or times before they got it fix Now months later it started turning on and off again The service guys came out times and said it was fixed Within a day it was turning on and off again Now it doesn't work at all All of this has happened within months of buying the TV When you spend that much money you expect it to last more then months Out of that months I've been without a TV for over weeks I just want a new TV or my money back All my money back so I don't have to save for years to buy a new TV Please help me

Complaint: [redacted] I am rejecting this response because: Promises of prompt delivery are what spurred this issue in the first placeThey are completely incapable of keeping any sort of timeline, and I am still waiting for any sort of compensation for the promises made by Samsung Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This response does not address my complaintThe primary complaint I have is that I cannot get in contact with a service agentEach time I call customer service/general customer support, I am told to contact a service agent but they have failed to answer the phone or return callsMy secondary issue is that my tablet has failed; I am first and foremost having problems reaching an appropriate Samsung agent to get the failure addressed Regards, [redacted] ***

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer was approved to receive a Gear VR We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung for warranty evaluation service Samsung’s warranty clearly states that physical damage is not coveredWe cannot speculate at what point of impact would cause damage to a productTo ship your product to Samsung for evaluation service please contact Samsung Support at ###-###-####

I responded several times to my complaintThe issue was finally resolved with a refundIt took days to receive itOrdering from them was a nightmare and quality was badI have to pay a fee if I am late BUT Samsung does notThe issue is closed and I recommend not shopping witgh them onlineThe shipping company they're using has no value in care for the product shippedNo customer service from day oneThank You

Samsung has contacted the customer regarding their RefrigeratorThe customer has been approved for a refund under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

I am rejecting this response because we feel that the offer made was not based on the price that we paid for the appliance Ms [redacted] calculated an offer based on a price of $However, we purchased the appliance for $ Additionally, we were asked to cut off the power cord to show that the appliance cannot be used Ms [redacted] also initially requested that we had to cut the power cord off and submit it or show it However, when we expressed what we felt could possibly be a safety issue in doing this she said that they did not need the power cord but requested that we show that the dishwasher can not be used We requested that Samsung arrange to have one of their technicians retrieve the unit as it can't be used and they will be able to confirm this.Please see attached communications between us from June 12- Thank you Regards,

Upon further review of Mrs [redacted] s’ concerns we apologize for the issues that Mrs [redacted] has had with her refrigerator Samsung has reached out to Mrs [redacted] to offer her a full refund for her unit or a store return authorization and are waiting for a response backOnce Mrs [redacted] has contacted Samsung whichever process she chooses will be started on her behalf

Samsung has reviewed Mr [redacted] ’ claim in regards to being charged $for the Trapromotion Our system shows a full refund in the amount of $175.00; reference Refund # [redacted] has been issued We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her washer Our system shows a request for service repair; reference Txt# [redacted] was submitted for the unit; completed on 4/07/ In regards to compensation, the agent handling her claim spoke with her on 4/03/to explain that the warranty does not guarantee error-free operation of the unit Mrs [redacted] stated she received $compensation previously and wanted the same again The agent advised that Samsung will not be able to honor the previous request for future compensation We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # WA50F9A7DSW/AWe have addressed MsHoward’s concerns and have offered to reach out to the assigned technician to see if we can get an appointment scheduled as quickly as possibleWe will continue to monitor this case to ensure customer resolution and satisfactionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you