Samsung Electronics America

Samsung has reviewed Mr [redacted] complaint in regards to a refund for his Samsung.com order Our system shows Mr*** cancelled the Samsung.com order on 9/01/17, however he did not see the refund reflected after cancellation completed E-Commerce processed the refund in the amount of $699.99; reference Refund ID Number [redacted] on 9/22/for the Samsung.com order Please allow 5-business days to see the funds reflected on the [redacted] account E-Commerce has advised that [redacted] may take a little longer to show the refund on their end Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mrs [redacted] claim in regards to a refund for her washer Our system shows a refund check in the amount of $738.29; reference Txt# [redacted] was issued on 7/27/for the unit Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] claim in regards to multiple shipping damage to his cooktop Our system shows the agent who handled the claim spoke with Mr [redacted] on 6/13/and apologized that he has had his cooktop damaged several times during shipping The agent explained to Mr [redacted] that Samsung’s warranty does not cover damages caused during shipping a product Mr [redacted] told the agent that it was poor packaging that is causing the damage, expressed that it was not right and that something should be done to prevent this from happening in the future The agent advised Mr [redacted] that if the outcome to accommodate for shipping damages changes, they would reach back out to him but unfortunately Samsung does not covered shipping damage at this time Regrettably, no accommodations can be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because I would like more information as to what I say in case I have to call back this customer service number because they are not helpful. Is there a case number provided to me by samsung. what is my anticipated time for arrival? will it be a voucher or the tv itself? Please provide more information. Regards, [redacted] ***

Upon further review of Mr. [redacted] complaint, our system shows the agent who handled the complaint spoke with him again today 10/06/17 to further discuss the claim. Mr. [redacted] informed the agent that he does not want the service at all and he will only accept a refund for his dishwasher. The agent informed Mr. [redacted] that Samsung will not be able to provide a refund accommodation unless the unit has been deemed defective by our Tech Support. The agent informed Mr. [redacted] that if other options should become available to offer a refund, they will contact him and present those options at that time. Regrettably other than service offered for the unit, no accommodations can be made for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung E-Commerce division has reviewed the customers concerns regarding their Galaxy Gear promotionThe consumer’s location code is valid and the prize we have approved him for is the SWe have sent him an email informing him of thisWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST Thank you

Samsung has contacted the customer regarding their unitThe customer was offered Free of Charge Repair on their unit and the customer has accepted (transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have sent in all documents, and now waiting for the refund , I am happy with the resultsTold will get my Refund in about a week , so I'm hoping that will be the case ! Thanks for your help !

Samsung has contacted the customer regarding their televisionThe customer has been set up for a free of charge repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung spoke with Mrs [redacted] on 3/01/in regards to her compliant about her washer We offered her a refund pending the submission of the BOS (Bill of Sale) for the washer Mrs [redacted] stated she will have to go out to fax the receipt and will send it as soon as possible Upon receipt of the BOS, Samsung will submit a request for a refund An email will be sent to Mrs [redacted] when it is being processed We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] complaint in regards to a refund (phone cover) and promotion with his Samsung.com order E-Commerce has advised that the below email was sent to Mr [redacted] regarding this matter.Hello ***,Thank you for contacting SamsungI have received and reviewed your complaint and I understand you experience a few problems with your Samsung.com orderFirst and foremost, I would like to apologize for all the inconvenience you endured during your shopping experienceFrom my understanding you received a damaged phone coverI have processed a manual refund for the amount of $Please allow 3-business days for the funds to reflect in your accountIn regards to the Gear camera, I have received a promotional code where you will be able to reorderIn addition, I have also included a $promo code for your troubles during this timeGear promo code: [redacted] (this code is specifically designed for the Gear camera)$promo code: [redacted] both codes expire on April 30, 2018***Please Note: You must copy and paste the code into the promotion code area***Please keep in mind that each code can only be used once and cannot be used at the same timeOnce again, I apologize for all the inconvenience you experience during this timeIf you have any questions or concerns please do not hesitate to email me back.Thank you,ChrisThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Ms [redacted] claim in regards to her Samsung Galaxy Sphone Our system shows the agent handling her claim spoke with her on 4/11/and she informed them that the phone had water damageThe agent submitted a FOC repair request; reference Txt# [redacted] and sent an E-label; reference UPS tracking # [redacted] to send the device in for service The device was repaired and shipped back on 4/21/to the address on file We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has attempted to contact the customer via phone and emailUnfortunately, we have not heard back from the customer regarding their RefrigeratorThere will be no accommodations; the customer’s unit is out of warranty for a significant timeThe repair cost would be the responsibility of the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Nothing has been resolved I called [redacted] and they have received no information in regards to an ex-changeHuge fail again Samsung, I received a confirmation email saying it was approved for an ex-change and [redacted] has not received anything and I'm still without a dishwasher It's been months now Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I've paid $and still do not know what is wrong Jasmine or whatever her name stated that I would have spent the money anyway? So we came to a conclusion to agree to disagree I forgot to mention to her that they need to have qualified technicians wherever they sell their appliances She also told me that she will contact [redacted] , but I thought it very much, since I would prefer that they do not come to my house unless it's an experience refrigerator technician and take back the relay and put my fridge in the condition found Regards, [redacted]

Hello, We do apologize for the inconvenience you have encountered in the process of receiving your replacement unit as we are aware of the importance behind needing your device.We do understand there have been severe weather condtions and incorrect mailing information (zip code error) which have delayed receipt of the replacement, on top of UPS losing your original device, and apologize for the frustration this has caused.Our records indicate the replacement is in transit back to Samsung Proper documents have been processed to ensure your replacement in shipped to you as soon as the unit has been delivered to us Please note, this is not a common practice as it relates to the repair or shipment process for Samsung.Again, we do apologize for any trouble this has caused.Thank you

Upon further review of Mr [redacted] ’s concerns the customer with his washing machine we apologize for the inconvenience this has caused Mr [redacted] has since sent in an attorney general complaint and an Agent will be following up with him on this issue We apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:I have been trying to contact Samsung before and After my Business trip and they are not responding to me Would you please re-open this case Regards, [redacted]

Samsung has contacted the customer regarding their smart phoneThe customer’s file has been forwarded to the FFA and will be contacted with an update and resolutionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her microwave and range Our system shows an agent spoke with Mrs [redacted] today 6/22/and requested the BOS (Bill of sale) to be able to process a refund for both units Please have Mrs [redacted] provide the BOS at her earliest convenience in order to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you