Samsung Electronics America

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Our records indicate you were contacted 10/2/to inform you that UPS has paid your claim, and a replacement product is being issuedUpon the delivery of your replacement a signature will be required to confirm delivery.Thank you

Upon receipt of Ms [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeWe have reached out to Ms [redacted] on 8/12/and provided to her the model available for the exchangeMs [redacted] agreed to the model offer and we advised that our exchange department will follow up with further instructionsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Our files indicate that the customer’s request regarding model # WA422PRHDWR/AA has been reviewed an additional time per customer rebuttal requestCustomer received the damage compensation shortly after the receipt of the refund for the washerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted] Thank you

Our files indicate that the customer’s request regarding model # WF218ANW/XAA has been reviewed an additional time per customer rebuttal requestSamsung has advised to the customer that his refund check was mailed out on 02/Samsung has reached out to the customer to ensure that they received their check as they should have received it by nowCurrently, we are waiting to hear back from the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted] Thank you

Upon further review of Mr [redacted] claim, our system shows he spoke with an ECR agent on 5/05/and stated that he wanted a refund instead of an exchange The agent submitted a request for a refund in the amount of $202.66; reference Txt # [redacted] for the unitOnce approved, Mr [redacted] will be contacted with instructions on how to complete the refund process We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because:i t feel that putting a bar across the opening of my washer is restricting the use of the washer that I paid a lot of money to use that option of washing big bulky stuffI'm afraid to use my washer due to the chance of it still possibly exploding even after said bar is installedI paid good money for this product and now I can not use the options I purchased it forThey need to stand behind their product and replace my washer so I do not have the anxiety I'm experiencing every time I put a load in my washerI am disabled and can not afford to buy a new washer nor should I even have to be out any money after purchasing a product I thought would last me several years without the worry or severe body harm or possible death to my family or myself.I stand very solid on my decision to have Samsung replace at no cost to me a new washer that elimates the risk of harm Regards, [redacted]

Revdex.com:Today December 2016, I used the provided mailer to mail my watch to Samsung once again I have reviewed the response made by the business in reference to complaint ID [redacted] , and "tentatively" find that this resolution is satisfactory to me, if the results are fair and equitable Please allow my complaint to remain open until final Samsung's disposition Regards, [redacted] ***

Samsung has reviewed Ms [redacted] claim in regards to her phone and as previously advised, Samsung’s protocol is for technical support to check the phone first to determine the issue and try to resolve it with repair If the issue with the phone cannot be resolved with repair, then the next option would be an exchange or refund Ms [redacted] is not willing to forego the service option at this time No further accommodations will be made for this claim other than the aforementioned We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN55FH6200FXZAWe have approved an exchange for the customerWe also advised that Best Buy will contact the customer to complete exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his refund check Our system shows a compensation check in the amount of $199.99; reference Txt# [redacted] was reissued on 10/19/for the accessory Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon receipt of Mr [redacted] s Revdex.com rebuttal, we reviewed the customer’s request an additional timeWe do sincerely apologize for this unfortunate situation but our response will not be modified The customer indicates that the unit is not operating properly but yet refuses serviceBased off of our customer service records, we do not show that the customer has had any repairs on the unit therefore the unit does not qualify for any accommodations other than serviceAs indicated previously our limited one-year manufacturer’s warranty is for serviceIf an authorized repair service technician determines unit is unrepairable then at that time only we can look into other accommodationsWe will be more than happy to set up a warranty repair service for the customerAll the customer would need to do is contact us at any time to set this up We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

The customer has been advised on several occasions by the agent as well as in my responses (see below) on what he needs to do in order for his product(s) to be compatible with each other

Samsung has reviewed Mr [redacted] complaint in regards to the $promotional rebate Our system shows a Gift Card in the amount of $was fulfilled earlier this week and mailed to Mr [redacted] address on file Please allow 7-business days after it was mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

As per prizelogic the customer has been approved on all three submissions for the Sand has been contactedThe email address used to register was href="mailto:[email protected]"> [redacted] not the email address provided by customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung Product Liability department has contacted Mrs [redacted] regarding her concerns with her washing machineMrs [redacted] did not experience the separation issue with her unit, however the unit vibrated and started leaking from the back Mrs [redacted] has been advised to send in bill of sale so that Samsung may proceed with a full refund for her unit We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mr [redacted] claim, our system shows a compensation check in the amount of $1,784.73; reference Txt# [redacted] was issued on 6/03/for the water damage Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the Contact Center Department regarding the customer’s concernsThe email address [redacted] is not in the systemThe emails are being sent to the customer outside of Samsung centerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday

Samsung has reviewed Mrs [redacted] claim in regards to her ActiveWash washer Our system shows the agent handling the claim made several attempts to contact Mrs [redacted] by phone after their initial conversation with Mr [redacted] on 8/02/but have been unsuccessful in reaching her The agent as well as the ASC agent called and left voice messages for Mrs [redacted] between 8/03/– 8/10/leaving their contact information to return the call to discuss the claim further Please have Mrs [redacted] return the agents phone call at her earliest convenience if she still needs assistance with her claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mrs [redacted] claim in regards to her rebate Our system shows a rebated check in the amount of $(including $haul away fee); reference Txt# [redacted] was issued on 3/30/for the unit No further accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] claim in regards to his Samsung Note phone Our system shows the agent handling the claim submitted a service request; reference Txt# [redacted] on 7/11/to send in the device for repair A UPS E-label; reference UPS tracking # [redacted] was sent to Mr [redacted] email on file to send in the device to the service center Please have Mr [redacted] send in the device (if he hasn’t already) at his earliest convenience in order to proceed with service We apologize for any inconveniences and delays the customer may have experienced with this case Thank you