Samsung Electronics America

I need the TV,I don't need tbe $gift e- certificate Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Samsung has attempted to contact the customer regarding their washerUnfortunately, the customer has not been availablePlease have the customer contact us at [redacted] so that we may assistWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # HLT5687SX/XAAWe have offered the customer a one-time out of warranty part(s) accommodation leaving him to be responsible for any trip/labor feesWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] complaint in regards to not receiving her $Google Play creditThe Promotions team advised the Mrs [redacted] request was not fully submittedAn agent from the Promotions team requested the needed information from Mrs [redacted] in order to submit the request on her behalf The agent has advised that the request has been submitted and approved Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr [redacted] complaint in regards to his washer Our system shows the agent assigned to his claim spoke with Mr [redacted] on 9/18/and advised him that Samsung can offer a part only repair accommodation for the unitMr [redacted] told the agent that the unit is only 5-years old and he expected more from SamsungThe agent advised Mr [redacted] that the unit is only covered for one year from the DOP (date of purchase) under the warrantyMr [redacted] told the agent that he has since replaced the unit and no longer need the parts only repair Base on this information, no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Ms [redacted] complaint in regards to her phone Our system shows the agent who handled the complaint spoke with Ms [redacted] on 8/16/and submitted a service request; reference Txt# [redacted] to send in the device for repair The device was received on 8/22/17, repaired and shipped back on 8/25/to the address on file Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that based on the model code and serial number provided the television’s 12-month manufactures Limited Warranty lapsed on or about 01/Respectfully, once beyond this date any service/repair required for the unit would be the responsibility of the consumerOnce again we apologize for the needed repair service but Samsung will not be honoring the customer’s request for a replacement at this timeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.As courtesy authorization has been provided for repair of your product.Refer to Service Ticket # [redacted] and use the UPS E-label emailed for return of the device.Thank you

Samsung has reviewed Mrs [redacted] ’s claim in regards to her washer Our system shows a service ticket; reference Txt# [redacted] was submitted for the unit Mrs [redacted] spoke with an agent on 3/28/and requested a refund for both units The agent advised Mrs [redacted] that is not an accommodation that can be made at this timeThe agent also advised that Samsung does not compensate for any laundry matt feesIn addition, the agent advised Mrs [redacted] that extended warranty for the washing machine and dryer ends December 31, No accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: This is unacceptable, How long I suppose to wait to receive my promo code?? I order TV on Sep 18/almost two months ago and still waiting for a promo code? a code that I earned with ATT for buy two new cell phonesWhy is so hard to just sent the TV I original ordered in perfect condition? why is so hard to expedite the process and resolve this matter? I did what I suppose to do but I felt Samsung doesn't care about itIt a shame that a big company as Samsung don't feel embarrassing to sent a damage product after a month was order and don't do anything to fix their processno customer services, no logistic, no solution at all Now I'm here to waiting no for to get the item I ordered months ago, I waiting for promo code that I need to start the process over again hoping this time I will receive a TV no damage after what, other two months? very disappointvery frustrated, and upset with this situation Regards, [redacted]

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN65F8000BFXZAWe have addressed Mr***i’s concerns regarding his exchange and have offered him a e-gift card to purchase the camera online as an accommodationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] complaint in regards to her refrigerator and damages to her kitchen floor Our system shows the agent who handled the complaint spoke with Mrs [redacted] on 8/23/to discuss the claim Mrs [redacted] told the agent that she would handle the damages if the unit is fixed properly The agent submitted an In-home service request; reference Txt# [redacted] to repair the unit An ASC agent has been in contact with Mrs [redacted] to schedule the repair which has been completedThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer was approved on our end, but has been rejected by AT&T for the TV being inactivePrizelogic will forward the customer’s information to AT & TWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionThe customer advised that he spoke with one of our servicers on 7/1/who informed him if he has a copy of his purchase receipt he is still under warrantyWe apologized to the customer that receipt was not asked for and informed him that the information the servicer provided was correctWe advised if he wanted to he could send us the receipt and we would upload it to reflect his warrantyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to personally thank [redacted] of the Revdex.com for her assistance in processing this claim, which I feel would have been stonewalled without her persistence (and mine) Regards, [redacted]

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, "Arial","sans-serif"">the consumer was rejected as the receipt image uploaded was missing a device purchasedHe wrote into our helpdesk and we informed him of thisWhen he provided the proper documentation, his device was approvedHe is currently pending processing to get his VR shippedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Dear Mr [redacted] :Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience We are sorry to hear about your experience with your Samsung dryer and we are glad to know you were able to resolve it with a repair on the unit Samsung believes in building quality products, and we apologize for not meeting your expectations We value our relationship with you and we are committed to providing the highest level of service simply because you (our customer) deserve it The feedback you provided is vital to Samsung and our commitment and dedication to our products and services We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case Sincerely,Samsung Office of the President

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIn order to provide resolution we will require evaluation of the productOur records indicate the unit is currently in transit to the repair facility Once delivered a determination will be provided based on the evaluation resultsThank you

Hello,We appreciate your interest in Samsung productThank you for bringing this concern to our attentionYour complaint has been duly noted and your concern has been forwarded to our responsible teamYou will be contacted with our actions regarding this issue and a resolution will be forthcoming Again, we appreciate your patience and your business Best Regards,

this is resolved