Samsung Electronics America

Samsung has contacted the customer regarding their dryerThe customer has been set up for a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their televisionUnfortunately, there will be no accommodation as the unit has been deemed physical damagedThe limited warranty is a repair service and does not cover phsyical damageWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer’s issue with his washer has been explained; the tax or hose is not includedThe customer has been advised that Samsung and CPSC have set forth guidelines for the recall and there will be no further assistance outside these guidelines and apologized from the highest level of sescalationWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: I waited to hear back from the repair company that was here twice and left a brand new compressor here for the refrigerator Samsung contracted repairman had no clue what was wrong with it I still have the brand new compressor here in a box and no one ever called or came back to install it Now all I have is a leaking refrigerator and a new compressor that was never installed I paid a lot of money for a refrigerator that lasted five years, and Samsung wants to just walk away from the problem Looks like a scam to me...warranty is up, product breaks downHaving a problem with my $2,000, five year old Samsung tv too Regards [redacted]

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer has been approved but rejected by AT&T for “No CTN Activity Match”The customer should have received an email listing the necessary steps to take in order to rectify this situationPrizelogic will send the information to AT&T for an updateWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their washerThe customer has been approved for a refund under transaction # [redacted] The customer was sent instructions regarding the refund process to their email address on fileWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will be in contact again if theyou do not honor their word Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Samsung has reviewed Mr [redacted] claim in regards to his dryer Our system shows a service request; reference Txt# [redacted] was submitted and the repair on the unit was completed on 4/26/ We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her television Our system shows the agent who handled the claim spoke with her on 5/15/and submitted a service request; reference Txt# [redacted] for the unit The service was completed on 5/19/and the unit was deemed physically damaged by the service technician Physical damage to the unit is not covered under Samsung’s Limited warranty Due to physical damage to the unit, no accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIn order to review this matter further we will need to request your product be returned to our facility for engineer evaluation The phone will be reviewed by a special skill set of engineers (please note this is a separate evaluation, the phone would not be reviewed by the Repair Facility) Once this evaluation has been completed a resolution can be providedPlease be advised that if a replacement is warranted Samsung cannot change the model of the phone, however, it would be replaced with the same model A UPS Premailer, empty box, has been requested and will be delivered to your home tomorrow for retrieval of the phoneThank you

Complaint: [redacted] I am rejecting this response because: This company has taken no action to fix this terrible service, the only shed of light on this situation is that fact that I may be able to sell this phone to someoneThey damaged my phone and is taking no responsibility for itThis is patheticA $fee after being lied, cheated, and damaging my $phone...Pathetic Regards, [redacted]

Samsung has reviewed Mr [redacted] complaint in regards to his television Our system shows the agent assigned to the claim spoke with Mrs [redacted] to discuss the case The agent informed Mrs [redacted] that based off of the age of the unit, it no longer has value and Samsung cannot provide an exchangeThe agent informed Mrs [redacted] on the depreciation factor and further explained that if there was an exchange provided through Samsung, it would be the equivalent of purchasing a new unit from retailer Regrettably, no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Ms [redacted] complaint in regards to her dryer Our system shows the agent who handled the complaint spoke with Ms*** on 8/22/and submitted a refund request in the amount of $697.50; reference Txt# [redacted] due to no coverage in her area to service the unit On 9/01/17, a Response Required for Refund Process e-mail was sent to Ms [redacted] email on file with the acceptance document attached, along with instructions that are required to proceed with the refund A Refund/Compensation payment method website link e-mail was also sent requesting her preferred payment method An agent from the Refunds Deptattempted to contact Ms*** on 9/05/and 9/07/to request her payment method but was not able to reach her Please have Ms [redacted] either return the agents’ call or respond to the Refund/Compensation payment method website link e-mail with her payment method of choice and send in the acceptance document along with all required information at her earliest convenience in order for the Refund Deptto process the refund in a timely manner Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: I am complaining because these are recurring problems This is the 3rd time the circuit board has gone out and the second time the rubber seal has deterioratedThis dishwasher is a LEMON It needs to be replacedThe warranty states "One (1) year All Part and Labor, Five (5) Years Linear Motion Parts, Printed Circuit Board ." It's not like I'm asking them to replace all four appliances, I just want a dishwasher that works There are literally over a thousand complaints on-line about this dishwasher Regards, [redacted]

Samsung has reviewed Mr [redacted] complaint in regards to his Samsung Chromebook Our system shows the agent assigned to the claim spoke with Mr [redacted] on 2/09/to discuss the case The agent advised that after reaching out to ENR in regards to exchange request; reference Txt# [redacted] , Mr [redacted] was contacted and offered a model which he acceptedOnce Mr [redacted] ’s device is processed in the system, the exchange will be shipped out to the address on file Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

The last email was regarding whether I found the response satisfactory Although I found the proposed solution satisfactory, it seems there is no obligation for the business to follow through with the proposed solution...and they have notThe proposed solution was for me to be contacted by someone from the "Marketing Promotion" team to be provided a "code" to redeem the promised promotional gear The email communication was sent well over a month ago and I have not yet heard anything from them, much less get a "code" to redeem the promotional gear

Upon further review of Mr [redacted] complaint, our system shows he was informed him that Samsung had determined that the package he sent the Gear camera in for repair, arrived at the service center empty The notes show that upon opening the package, it only consisted of bubble wrap and paper Base on this information, regrettably no accommodations can be provided for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have offered the customer a buyback (refund) for her unitThe customer has accepted our offer and we have advised that they will receive further return instructions from our buyback team in a few daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that we have been working closely with our service dispatch department on locating a service center that is able to not only complete the repair but also un-stall/re-install the televisionWe explained to the customer that we were successful in doing so and that we have created a service order to complete the repairThe service transaction number is [redacted] The local service center will be making contact with the customer in 1-business days for scheduling and we asked the customer that should they have any additional questions to please feel free to contact us directlyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you