Samsung Electronics America

Complaint: [redacted] I am rejecting this response because:I have received no calls or voicemails from Samsung to try to resolve this Regards, [redacted]

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer will be contacted for their information and be sent a new TVWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding concerns with her Dish WasherThe customer has been approved for a SRA Exchange and customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

I do not accept Samsung's response and that's why I contacted youWhen I first started having issues with my TV, I contacted [redacted] concierge who misleads people with a years warranty and standing behind their products, but since the problem happened the first year, they told me to deal with SamsungOf course they deemed it physical damage, so I am not expecting them to change their mind.When they said the damage was the size of pin hole, I argued that may be the damage was already there and the hole just got bigger, they said a physical damage is not only a blow or a punch to the TV, and they also said even if something happens to a fuse inside the TV it would still be considered physical damage, and that's why I gave up because it was my word,against their word,their money,their position,and their lawyers.Not until I got a letter from them (which I sent to you guys) asking me to extend my warranty for a TV that was not even repairedTo me this was provocation.I read about this company and realized that they have the worst customer service, and there is more than complaints about TVs aloneNo other brand had that many complaintsI don't know anything about the inside of TVs and I never tried to open one before, but I can tell you from a prior experience with Samsung that they are not satisfied with the price we pay up front, they always want more by asking to by a warranty, and putting parts which are ready to break that way their business keeps goingAbout years ago I bought a range, and after one week all the knobs were broken and when I called for a replacement they said (physical damage buy new ones) I am using the knobs from my old range which are in perfect condition(after 20yrs of use) ,and I still have their cheap ones as a symbol of corruption and greedthe range also had an electrical defect; the burners would just misfire for no reasonI called Samsung, and they told me when this happens, pull the plug.Is this a part of the comfort of buying a range that costs more than one thousand dollars?How is is it to pull a whole range to unplug it? I am still living with the problem, and still keeping the non working TV safely behind the doors of the hutch where it always was.Now you tell me what to do next.Help the consumers who are being consumed by the big companies, or let Sam sing all the way to the bank

Complaint: [redacted] I am rejecting this response because:I have been without a working phone now for over a month I am going away on vacation in a week sending my phone to your company for a 3rd time will make it that I will not have my phone on my vacationthis issue I am having is the same issue I origi ally sent it out for the first time and it should have technically been fixed the first time! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The agent did not leave me a direct contact #I did call back the main phone number for Samsung and ask to speak with agent name who left me a message and their response is we do not know who is that agentI need a direct contact # and agent name to speak withI also, told them to call me any time after 1:30pm when I am availableThe times they called me, always in the morning where I am not availableIt seems to me that they are giving me the run around Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:This is basically the same response I received from Samsung last time [redacted] will NOT allow me to even change phones because now I am locked into a year contract agreement with them with this old, outdated, inefficient phone that I DOWNGRADED to Regards, [redacted]

Upon receipt of Mr [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeWe are handling the damages with Mr [redacted] directlyOnce the paperwork is received we will process accordinglyAs far as the non-payment to the assigned service center payment we will handle that separately internallyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: During a phone conversation with Samsung, they offered to replace the stove’s cooktop through [redacted] Or should I say I assumed it would be by [redacted] as Samsung Repnever said HOW the stove would be repaired [redacted] is the company that had last come to my home and had sent Samsung pictures and their comments about the stoveThe Samsung Repalso offered to buy the stove back, minus any taxes or delivery charges, which I find unacceptableThey said a buy back would leave me without a stove for an extended period of time and they would not give me an amount so that I could determine if they were paying me back the full amount I paid for this expensive SAMSUNG stoveI did not hear back from anyone after I told the representative that I want the stove fixed and if that did not work I want it out of my house and my money backI did not hear back from anyoneTwo days later I called [redacted] to see if they were coming to replace the cooktopThey said "no" Samsung had told them they were not paying for it on the SAME DAY THEY TOLD ME THEY WOULD PAY FOR the replacement of the cooktopI tried to get in touch with the Samsung Rep who promised the above, by calling and leaving phone messages using the number she suppliedTo date, not one of those calls has been returned and I have not heard one word from SamsungI am keeping [redacted] informed of the sorry excuse for customer service I have received from SamsungThey are as shocked as I amRegards, [redacted]

Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty serviceSamsung as a courtesy will evaluate your charger and determine the appropriate resolution to this issuePlease take advantage of the free shipping instrument to address in the system that will be provided for the return of your product Samsung product repair/replacement as a courtesyPlease contact Samsung at ###-###-#### for all service related inquiresThank you

Complaint: [redacted] I am rejecting this response because: it is known that the repair performed does not fix the,problem.hmm Regards, [redacted] ***

Samsung can has no communication with [redacted] in regards to serial numbers assigned to youSamsung creates their accounts based on the information provided by the consumerTherefore, whatever serial number you provide is what serial number Samsung has to go by.As previously informed, Samsung has eliminated the printing of hard copy User Manuals for our handsets, therefore, a user manual may not be included with your packageUser manuals can be found online at www.samsung.com .If you are having trouble with call quality of your headset Samsung can only instruct to send in the product for evaluation, such issue cannot be resolved, or examined during a phone call.For additional assistance to your issues, or replacement options for your accessory please contact Samsung Customer Support at [redacted]

Complaint: [redacted] I am rejecting this response because: I still have not been compensated and I think it is incredibly wrong for a company to provide no attention to my case when their product was at fault, a manufacturing defect that was well known by the company, of which units not sold were fixed and units sold to customers Samsung took no action until the unit failed Samsung also took no action with our problem until we complained to the Revdex.com that is when they actually began reacting to our claim, prior to that it was a new incident number for every call, new email address to send photos too, and they repeatedly lost my invoice receipts submittedEven if my compensation where too arrive tomorrow I am still not satisfied with the treatment I have received, the time I have spent calling Samsung and/or complaining/discussing the issue Regards, [redacted]

Samsung has contacted the customer regarding their smart phoneThe customer is being set up for an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been submitted for a refund under transaction # [redacted] We also informed the customer to cut the cord photo, remove the serial decal and attach to the signed documentWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because:As I stated previously I did not sign for the packagesThe Fed Ex guy is a liarPlease show me my signature and if needed I will send a copy of my signature as per my drivers licenseMy last name is [redacted] NOT [redacted] as I also statedI was not at the location on that day I was at work [redacted]

I am rejecting this response because: The TV now works after I have replaced the capacitors The customer service rep said that Samsung would pay for the capacitors but not repair the TV in any way I fixed it but the rep said that because I opened it they would not pay for anything because I opened it When I first talked to them, before I opened it, they said that they were aware of the faulty capacitors that were placed into my TV but wouldnt replace them So, they refused to help, and when I did it myself they refused to help because the TV was opened Its almost as if they refused to help so that I would open it and get them off the hook I have bought Samsung my entire adult life However, I will never buy from them again because of this How do you not fix something that you know was faulty because you bought sub par parts

Samsung has contacted Samsung Pay regarding the customer’s concernsAs per Samsung Pay, the email address [redacted] is not found in our systems as being a valid Samsung Account IDPlease ask the customer to open Apps > Settings > Accounts > Samsung Account and verify the email address displayedWe still have an account tied to the [redacted] addressDoes the customer still have access to this account? Please clarify that we are not the retailer, and that we purchase the card for delivery to the consumerWe will issue a replacement card in good faith, but we need the correct Samsung Account ID to be able to deliver the card toIf they still have access to the yahoo address, we can also resend the existing cardWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.Thank you

Our files indicate that the customer’s complaint regarding Model # SM-T210RZWYXAR has been reviewed an additional time per customer rebuttal requestBased on our customer service records, we received on 4/11/Standard repair time can be anywhere from 5-business daysSamsung service center completed the repairs on 4/22/and mailed the unit back to the customer on the same dayWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I paid for a new washer, and received a defective oneSamsung offering a partial refund is ridiculousSamsung issued a recall on this washer within months of our purchase (Samsung knew of safety hazard prior to our purchase) Regards, [redacted]