Samsung Electronics America

Samsung has contacted Prizelogic regarding the customer's concernsAs per Prizelogic, the customer did not register with the e-mail address provided nor submitted a receipt under the email addressWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: [redacted] I am rejecting this response because:no force was used opening the freezer. This is an excuse by Samsung to not stand behind their product. A refrigerator is an appliance that is used multiple times daily especially with a large family. A freezer door shouldn't come off in a persons hand by the simple fact of opening the door. The piece that is broken is made out of plastic which is cheap and not sturdy. Why would an engineer use a cheap piece of plastic to hold on a heavy stainless steel door handle and then blame the customer when it breaks ? Poor engineering and even worse customer service! And to top it off I keep getting a warning light to change the water filter and the refrigerator doesn't even have a water filter!! Again... POOR ENGINEERING! Samsung is horrible at standing behind their products. Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Samsung employees have regurgitated the same response prior to me contacting the bbb. It's silly and inappropriate when they are selling the products as high as $750. If I sent my phone to the company for repair I would be out of a phone. I will continue to post and provide negative statements about the company based on my experience because of the inability for this brand to make decisions on a case-by case basis. How silly is it to have negative reviews because of your disregard for the cost of replacing a stylus. This type of behavior will be the downfall of businesses like this. tmobile is resolving the issue. At the end of the day the phone is a Samsung brand and will join in any survey, opinions or recommendation regarding this company that will reflect my negative experience and opinion. Additionally, anything posted on the Internet never really goes away so deleting a conversation because it makes the company can simply be screen shot and repost. Regards, [redacted]

Samsung Standard Warranty covers manufacturer defects and physical damage repair can be proceed with repair payment with customer's agreement. According to agent's indication on 6/6/15, it appears device reflash was advised and only phone will be sent in without screen protector or any... other accessories. Please contact Samsung at [redacted] for all service related inquires. Thank you.

Samsung has reviewed Ms. [redacted] claim in regards to her dryer. Our system shows the agent handling her claim made several attempts to contact her with no success. The agent called and left voice messages as well as emails requesting Ms. [redacted] to call back to discuss her claim... further. If Ms. [redacted] still wishes to pursue the claim, please have her call or email the agent at her earliest convenience for further assistance. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: [redacted] I am rejecting this response because: It has not changed from the initial statement. They have done nothing to resolve the complaint other than offer the same default resolution, which is not enough to compensate (thus, the complaint was filed). Regards, [redacted] ***

Samsung has contacted the customer regarding their home theater. There will be no accommodations as the customer does not have the receipt to verify the warranty. The customer has been informed to contact the retailer, as the unit was purchased at an nonauthorized reseller. We apologize for any... inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] . Thank you

Samsung has reviewed Mr. [redacted] ’ claim in regards to his phone. Our system shows the agent who handled the claim spoke with Mr. [redacted] on 5/22/17 to discuss the claim. Mr. [redacted] informed the agent that the mother board and battery were replaced and that the phone was... restarting on its own. The agent advised Mr. [redacted] that if he experiences another issue with the phone in the future, he would have to proceed with service for the phone. Mr. [redacted] expressed his displeasure with this information and the agent explained that the warranty on his device only covers for service. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. We have taken the liberty to forward your claim to the responsible parties for additional review and coaching opportunities. As it is noted on your service ticket to have refused repair... service, and at that point the ticket was cancelled. As you have stated, a consumer is allowed 30 days from the creation of the Service Ticket to get the product in for servicing. The ticket should not be canceled, unless requested by the consumer, prior to that 30 day period. At this time a new ticket has been created, [redacted] , and a new UPS E-label has been emailed to you for shipment of your product. There will be no charge for the shipment and evaluation only of your handset. Thank you

Samsung has contacted the customer regarding their oven. The customer has been approved for a refund under transaction [redacted] . We apologize for any inconveniences and... delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

I am rejecting this response because: This response does not address the multiple issues with the claim. I was promised a box on March 10 and never received the box. I called Samsung several times, spoke with several representatives (Customer Service and ECR) and not one person followed up with me. The only reason I finally reached a member of the Office of the President was because I called 7 times. No one from the President's Office contacted me, I contacted them. The response does not address the fact based on the warranty I should have been sent the box on March 10th not on March 17th after several calls and hours on the phone with Samsung. It is unacceptable that the fastest response I have gotten from Samsung regarding this claim has been through the BBB. My requested resolution was a brand new watch in order to avoid

Samsung has reviewed Mr. [redacted] complaint in regards to his dishwasher. Our system shows the agent assigned to the claim spoke with Mr. [redacted] on 1/25/18 to discuss the case. A service request; reference Txt# [redacted] was submitted prior to the BBB complaint for the... unit. The agent advised Mr. [redacted] that if this service does not repair the unit, we may be able to move forward with other possible accommodations. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has contacted the customer regarding her concerns with the washer and dryer. Customer is requesting a full refund for both washer and dryer. Customer was advised at this time that is not an option. We apologize again for any inconveniences and delays the customer may have... experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] . Thank you

Samsung has reviewed Mr***’s complaint in regards to his Samsung.com rebate E-Commerce has advised that a refund in the amount of $790.00; reference Refund number [redacted] was issued for the order Please allow 3-business days to see the funds reflected on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr [redacted] claim in regards to the Micro SD PRO+ 128GB Memory Card w/ Adapter promotion Mr [redacted] was advised that the promotion was "while supplies last" but as an accommodation, the E-Commerce Division submitted a promotional code request for the accessories Please be advised, the E-Commerce Division does not have an ETA on the issuance of the code However, once code has been generated it will be issued and sent to him via email and Mr [redacted] will be able to purchase the product on Samsung.com We apologize for any inconveniences and delays you may have experienced with this case

Samsung has reviewed Ms [redacted] claim again in regards to being reimbursed for taxes As previously stated, Samsung’s rebate policy does not include additional compensation for taxes because it is not a part of the rebate program When a unit is purchased, the taxes go to the state so Samsung would not compensate for that No further accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon further review of Mr [redacted] complaint, our system shows that Samsung Pay is actively investigating this matter and will advise on the resolution once the investigation has concluded Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung TabletWe have asked the customer to provide to us a copy of their purchase receipt to verify date of purchaseThe customer sent us his receipt and we verified that he was in warranty therefore we have refunded the customer for the repair chargesWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has attempted to contact the customer regarding their Galaxy SEdgeA Samsung representative has left the customer a voicemail on 10/27/ and 10/ Please have the customer contact us at [redacted] so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: refusing warranty due to unrelated issue with the cellular device Regards, [redacted]