Samsung Electronics America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionOur global parts division has processed the order for the replacement of the one connect box and the unit has been shipped via UPS, the tracking information is as followedUPS Tracking: 1ZW9584W [redacted] Again, we greatly apologize for any inconvenience this issue may have caused the customerAs reminder, when time permits we asked the customer to please ship in the original one connect box using the prepaid shipping label provided by our customer service divisionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] ’s complaint in regards to the return of his iPhone 5SOur system shows an E-Commerce agent informed Mr [redacted] that unfortunately, Samsung would not able to return the 5S back to him as it is stated in the terms and conditions of the promotionIn addition, Mr [redacted] request to be refunded for the value of the device will not be granted as well Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted to contact the customer to address their concerns regarding their Samsung Refrigerator but have been unable to reach himWe would like to offer a one-time free of charge repair accommodation to replace the water filter assemblyIf you speak with the customer, please ask him to reply to our email or contact us at the number provided belowWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Ms [redacted] claim, our system shows that the acceptance documents required to process the refund was received and uploaded into the system on 7/25/and a Refund Payment Requested e-mail was sent today, 7/27/informing her that the refund is being processed for payment We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: I explicitly listed repair as an untenable optionYour software destroyed my phoneAt this time I have sought replacement through Sprint and they have compliedAt this time due to your continued negligence (The application in question is still readily available for download) I will be contacting my state Attorney General about a criminal / civil complaintI will also be reviewing other legal options as your company has been aware of the damage this program has been causing but opted not to respond Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Every android device has different flavors of the android operating system Why? That's so the device's manufacturer can have control over the system I find it very hard to believe that Samsung had no control over this update What Samsung has done is just pass the buck for messing up how features on the phone works Even if this is really [redacted] fault that means then I will then switch to an [redacted] next time if this is the way google is going to treat me The bottom line is that features on my phone don't work any more and their response is basically....too bad.What Samsung needs to do is fix the problem If it is really a google problem Samsung has much more weight than I do to deal with google to get the problem fixed I want my phone fixed Regards, [redacted] ***

Samsung has contacted the customer regarding their washerThe customer has been set up for a refund under transaction # [redacted] and the check was issued on 12/22/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to the Note Our system shows a refund request was been submitted, reference Txt# [redacted] on 3/07/and a Compensation ReqSubmitted e-mail was sent requiring a response Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was notified of a full refund five days after my complaint to the Revdex.comIt appears the business was taking a little longer to respond to inquiries within their own to day turnaround I am very satisfied with the response, and I will continue to buy and do business with the businessRegards, [redacted]

We do apologize for any inconvenience you may have encountered, and thank you for allowing Samsung the opportunity to respond to your claimWhile yes, the product does have IPratings; it may not perform as shown in all extreme conditionsIf liquid damage was found during evaluation this may indicate the liquid contact was too severeAgain, the product is water resistant, and not water proof Unfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over timeIn these circumstances, due to Samsung's policy concerning repair, it is no longer feasible to attempt to repair the unit because the cost associated may in most cases cost more than the actual value of the device; consequently, the products received in this condition into our North Texas repair facilities are shipped back to the customer unrepaired Although Samsung cannot provide a replacement as requested, we can provide a one-time courtesy offer to repair the unit free of charge During repair the motherboard of the handset will be replaced which will resolve any internal liquid damageShould you accept the offer refer to the new Service Ticket # [redacted] and utilize the UPS E-label emailed to [redacted] Be sure to remove any SIM card, SD card, accessories used with the device prior to shipmentMake certain to drop off the package at your local UPS store and not a drop box when shipping As a courtesy we have authorized expedited shipment for your package

Samsung has contacted the customer to address their concerns regarding their Samsung EVO SSD We have reached out to the customer to and let him know that a fix is to come real soon as some reviewer sites have already tested the fix that we are set to release.You can view this new fix at the following link: http://www.pcper.com/reviews/Storage/Samsung-Magician-46-and-840-EVO-EXT0DB6Q-Fi...⇄ apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

Samsung has reviewed Mr [redacted] claim in regards to his phone The agent handling the claim spoke with him on 4/25/and advised that the cracked lens deemed the device physically damaged which is not covered under Samsung’s warranty To have the device serviced, Mr [redacted] would be responsible for the OOW (Out of Warranty) charges for the repair Mr [redacted] declined the OOW repair because he cannot be without his phone The agent advised Mr [redacted] to contact his carrier to see if they have a loaner phone program and if they do, to call back so the agent can set up OOW service We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, we were unable to locate a submission for the customerPlease provide all information used during the submission so we may manually submit the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN60EH6000FXZA.Samsung has offered the customer a refund as an accommodationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their concerns with their TelevisionThe customer has been advised and understands should the product be deemed defective or un-repairable during inspection, further accommodations will be discussedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Samsung has reviewed Mr [redacted] claim in regards to his television We would first like to thank Mr [redacted] for his services and apologize for misunderstanding his initial complaint Our system shows that Samsung USA made contact with a Samsung agent in Japan, who contacted the shop on the [redacted] base to advise them to set up service to repair the unit We apologize for any inconveniences and delays Mr [redacted] may have experienced with this case Thank you

Samsung has contacted the customer regarding their concern with their refrigerator The agent offered the customer a refund due to the unit exhibiting a sealed system issueThe customer accepted, refund was submitted and approved under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

Samsung has attempted to contact the customer regarding their washerUnfortunately, we have not received a response back from the customerPlease have the customer contact us at [redacted] so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe were unfortunately unable to speak with the customer directly as we were unable to reach her via telephoneWe would like to offer her a one-time free of charge repair accommodation for the unit however we cannot offer any type of extended warrantyIf you speak with the customer please ask her to contact us via telephone at the number provided belowWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you