Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: they are still not taking into account of the terrible customer service I received or are even mentioning itIts one thing to cancel my order but the customer service experience was one of the worst I've ever hadI was even lied to why are they not addressing this issue which was the core reason I left this complaint Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I did have a service provider come to my home to repair the unit but it was still defective after the repair I received the run around and had to make many calls to this company and was promised a swap and an accommodation but all was a lie because no one in your customer service department knows what is happeningThe most frustrating part of this complaint is that I was promised an exchange many times on the phoneEspecially after I filed this complaintHow a Company can sell something that never worked is beyond meNo worries everyone I come in contact with I will share my message.........NEVER buy ANY Samsung productThey have a horrible customer service department that states they will help but it is ALL lies.They do not stand behind their productThe Better Business Complaint did not resolve my issue either Regards, [redacted] ***

When my transmission broke in my car Ford replaced it and they didn't say it was my fault and void the warrantyBosch fixed my dishwasher, Shark replaced my vacuumEven Apple replaced my iPhone when it had issuesSamsung is the first company to lay the blame at my feetWhen I send it in to be repaired I'm told it's "Beyond Economical Repair" and now that I've filed a complaint it will cost $I'm very disappointed that Samsung doesn't stand behind it products so neither will IThis will be the last in a long line of Samsung products in my homeAfter I share this ridiculous interaction with my friends and family I'm sure they will come to the same conclusion as me, Samsung is a bad company

Samsung has followed up with the customer regarding their washerThe customer confirmed repair has been completedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung is happy to evaluate your claim further, however, in order to do so we will require your product be shipped to Samsung.We ask that you please contact Samsung Customer Support at [redacted] at your earliest convenience.Thank you

Our files indicate that the customer’s request regarding her Samsung washer has been reviewed an additional time per customer rebuttal request Based on our customer service records, we show that the exchange has been processed and completed on 12/22/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted] Thank you

I purchased a top loading Samsung washing machine in June of In Septthe bottom of the tub separated from the drum, causing an imbalance which effectively made the washing machine useless Contacted Samsung customer service and was told the washing machine had a year warranty, but the drum/tub was covered for or years depending on the customer service representative you spoke to, for parts only Samsung set up an appointment with Precision TV repair out of the state of California (I live in Missouri); I had to pay the one time diagnostic fee The appliance repairman confirmed the tub/drum assembly needed to be replaced and told me he would order parts The appliance repairman from Precision did not know how to deal with Samsung and asked me, the customer how he should handle the claim - that was the first red flag After a week of waiting, I had to call Precision to inquire on the status of the parts I was told the parts were not ordered because they weren't covered under the year warranty - not a true statement and Samsung agreed to rectify the problem Was contacted by Precision as to how I would like to pay for the parts since they weren't covered under warranty Placed another call to Samsung customer service and they agreed to rectify the problem with Precision I had to call Precision with another inquiry and again was asked how I wanted to pay for the parts This resulted in another call to Samsung Samsung stated the parts were covered under warranty and Precision had been made aware of the fact Precision called again to ask how I would pay for the parts At this time I had enough and called Samsung again and requested to be reassigned to another service provider, to which Samsung agreed I did not here from anyone in the to hours Samsung told me that I should be contacted, so I made another call to Samsung I was told that my case had been assigned to Precision Television Repair from the state of California I informed Samsung that this was not acceptable and I wanted another service provider At this time I was going on approximately weeks without a washing machine for my family I had also been dealing with Samsung Executive Customer Relations team on this matter I was finally assigned to AAA Appliance Repair and told that Samsung would cover the parts and laborer since I had so many problems getting the washing machine repaired The repair was made by AAA and I was satisfied with the service received Today I received a bill for a service call and labor from AAA for the washing machine repair, the laborer was supposed to be paid for by Samsung I called Samsung Customer Service and was told there must have been a misunderstanding on my part, they did not agree to pay for the labor for the warranty work - that was a lie on Samsung's part I was transferred to the Executive Customer Relations team and was again told that I had misunderstood the agreement, there was no way an they would agree to pay for parts and labor I was told the transaction number I was given when Samsung agreed to pay for parts and labor was for another customer, not me I will never buy another Samsung product as long as I am alive This has been a horrible experience in which I have been lied to and treated terribly I would absolutely never recommend a Samsung product to a friend, family member, neighbor, colleague, or complete stranger

Samsung has contacted the customer regarding their washerThe customer has confirmed she is set up for repair on 11/21/ face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Thank you for allowing Samsung the opportunity to review your claim "Arial","sans-serif Records indicate the phone was repaired and shipped out to customer 12/21/via UPS Tracking [redacted] Phone was delivered 12/27/ Samsung would consider this matter resolved Thank you

Complaint: [redacted] I am rejecting this response because it is not addressing the issue I did not say I hadn't been advised of the recall, my problem was much different I didn't find their response provided with any path forward except the path I was given initially I spoke with Samsung but there was absolutely no consideration given to my issue Regards, [redacted]

Samsung has reviewed Ms [redacted] complaint in regards to her phone Our system shows a service request; reference Txt# [redacted] was submitted to send in the device for repair The device was received and repaired on 9/18/17, and shipped back on 9/19/to Ms [redacted] via UPS; reference UPS tracking # [redacted] which was delivered on 9/21/to the address on file Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.While we do understand the frustration which can be caused due to a pending parts repair, Samsung must wait on the arrival of parts if needed to complete repair.Our records indicate the repairs for the device were completed 8/31/16, and the phone was shipped via UPS Tracking: [redacted] .Samsung would consider this matter closed.Thank you

Samsung has reviewed Ms [redacted] complaint in regards to her phone Our system shows the agent assigned to the claim spoke with her on 11/03/to discuss the case The agent advised Ms [redacted] that as of 11/02/17, the UPS update shows that they have received the claim documents and that they have until 11/09/to submit or decline payment for the claim The agent advised Ms [redacted] that they would contact her on 11/09/or send an email (per her suggestion) to provide additional update on the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Ms [redacted] ’s complaint in regards to being charged $for the Trapromotion E-Commerce has advised that the case has been escalated to upper management for further assistance in this matter Once upper management has reviewed the case, an E-Commerce agent will notify Ms [redacted] via email with a resolution E-Commerce sincerely apologizes for the delay and is working diligently on trying to resolve the case Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their Washing Machine. Samsung has offered FOC repair accommodation to cover parts and labor. Customer was advised to submit... photos of damaged clothing and an itemized list for review. . We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigerator. We have offered the customer a buyback. The customer agreed to proceed with the buyback for the refrigerator and we are currently awaiting the customer’s sales receipt. Upon receipt we will... process the buyback. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] . Thank you.

I recently placed a complaint regarding my Samsung S7 phone. Samsung sent me a new device of which I received today, 1/19/17. I did not want to respond until I had received the device. Thank you for your time and consideration.

Samsung has reviewed Mr. *** claim in regards to his television. Our system shows the agent who handled the claim was not able to speak with Mr. *** directly but communicated with him via email to discuss the claim. The agent explained to Mr. *** that based on the... information he provided, the television has been deemed physically damaged. Mr. *** stated that he didn’t physically damage the unit; it was like that when he took it out of the box. The agent further explained that because the unit was damaged before being taken out of the box, it would be considered concealed damaged. The agent advised Mr. *** that physical/concealed damage is not covered under the warranty and any repair costs would be at his own expense. The agent offered Mr. *** the option to proceed with OOW (Out of warranty) service to repair the unit however he has declined the request at this time. Regrettably due to the physical/concealed damage to the unit, no accommodations can be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: [redacted] I am rejecting this response because:I'm moving to a new apt after months placing this orderNo one expect Samsung need months to deliver SD cardNow as their response they cant ship the item bJuly 28th so the order will be cancelled after months waitingThey scam the customer showing item is in stock to to ship within to daysNow they claim its not live systemHow customer know it when place the orderI need my item before July 28th or send it to my new address after 28th Regards, [redacted]

Samsung has contacted Mr [redacted] regarding his concerns with his washing machine We apologize for any inconvenience this issue may have caused At this time Samsung has offered to cover the parts of the repair We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you