Samsung Electronics America

Samsung has reviewed Mr [redacted] complaint in regards to exchanging his Note for a Note phone Our system shows an E-Commerce agent emailed Mr [redacted] and informed him that he would not be able to trade in his Note for the Note phone; he would have to trade in a different phone Mr [redacted] is eligible to trade in the Note for the Sphone or receive a refund for the Note phone In regards to a payment plan for the new device, the agent informed Mr [redacted] that he would have to speak to ** *** and they would be able to set up a payment plan with him If Mr [redacted] would like the option for a refund for his Note device, please have him contact Samsung customer service in order to receive a box to send in the device for the refund Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your help resolving this matter Regards, [redacted]

We do understand your concern, however, the only option Samsung can offer is to have your product shipped to the Samsung Repair Facility for evaluation of the damageWe cannot honor the request of replacementIf you wish to send in your product for evaluation please contact Samsung Support at ###-###-#### to arrange a new service ticketIf you wish not to accept the evaluation offer we will have to suggest contacting your Service Provider directly for resolution to this matter if insurance was purchased for the product.Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They are refunding me the cost of the refrigerator Regards, [redacted] ***

Samsung has reviewed Mr [redacted] claim in regards to the Samsung Pay promotion Our system shows that Samsung Pay had previously confirmed with Mr [redacted] that he was not a winner of the $prize Mr [redacted] stated that the 15% consolation prize code (that was issued to every consumer that tried the instant win) was not providing him with a discount when he tried to purchase items on the site The 15% off code does not work on every product sold by [redacted] This is clearly stated in the terms and conditions (shown in the app under the promotions section) with the [redacted] section If Mr [redacted] is of the opinion that the 15% off code is invalid, Samsung Pay suggests that he contact [redacted] for information about the limitations on the use on the code and its validity Alternatively, if Mr [redacted] would like to provide us the discount code that was issued to him, we can investigate this with the [redacted] team directly We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIt has been determined that your handset would be what we consider a [redacted] (PI) product A PI product refers to a product that was initially manufactured for sales purpose in a certain country, but then was distributed to another country and sold through unofficial channels such as Amazon, eBay, or small offline channels In other words, your phone was not manufactured and distributed through official channels such as service providers or authorized sellers Samsung Telecommunications America is unable to provide information, technical support or repair service for models manufactured for use in other countries as we do not have the components available, therefore, STA is not able to provide In-Warranty service At this time Samsung can offer to evaluate your handset to determine if there is potential of repair for the device here at our U.Sfacility, however, Samsung cannot honor any requests of replacementIf you can please provide us with the following information we will forward it along to determine if assistance is possible and provide feedback just as soon as it’s available: · Pictures of the damage (pictures of angles of the device)· Phone Model #· IMEI #· Date of Purchase· Copy of Proof of purchase receipt Pictures and information requested should be forwarded to [redacted] In the Subject line please write: Hazem Alghabra Revdex.com #: [redacted] Once this information has been provided additional instructions will be given.Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unitSamsung has offered the customer an advanced unit and it was shipped out on 5/20/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM

We appreciate you taking the time to inform us of the issues concerning your handset Feedback from our customers is vital for us to continue improving our products, as well as our businessWhile we understand accidents do occur, we would have to suggest you visit Samsung's local WaRepair Facility for evaluation of your device It is our contention that our technicians report exactly what they find during the evaluation process, without speculation of how the physical damage occurredWe have a long standing policy of clear and concise technical expertise at Samsung which also takes into account extraneous circumstances when reviewing each productAt your earliest convenience please visit our wafacility at:

Complaint: [redacted] I am rejecting this response because:Five appointments have been made with me and not a one of them was metI spent different mornings waiting for a technician to show for the appointment that was made and they didn't show nor did they call to say they couldn't make itMy personal feeling is they just keep blowing me offAfter several of these failed appointments they sent me an E-Mail that they didn't have my phone numberReally?! After five contacts to make appointments they don't have my phone number? Then when I'm going to send it to them on the sight they have provided, it's the same sight that I originally began with where I have to identify the washer and they'll send me stickers all of which has been done twice beforeTotally disgusted! Regards, [redacted]

As previously stated the physical damage cannot be speculatedIn some instances LCD damage may occur with drop or it may not occur until the 20th drop Damage can occur no matter the surface it comes into contact with carpet, wood flooring, concreteetcOne must also take into account the angle in which the phone hits may cause damage to occurNo matter the distance of the drop, or the surface it comes into contact with; if physical damage occurs then payment would be required for repairThank you

There is a day wait period before a claim can be filed, which is part of the Terms and Conditions of the service plan[redacted] "COVERAGE TERM:If You purchased this Service Contract at the same time You purchased Your Product, this Service Contract will take effect immediately and will cover Your Product up to the coverage end date on the Declarations Page or until cancelled by either You or Us.If You purchased this Service Contract on a date later than the purchase of Your Product, this Service Contract will take effect days after the purchase of the Service Contract and will cover Your Product up to the coverage end date or until cancelled by either You or UsPlease see Your coverage start date and coverage term on the Declarations Page for Your coverage specifics.”Although the unit may be of a durable build, the phone is still manufactured of glassTherefore if the product is dropped it is subject to become physically damaged.As a one-time courtesy Samsung has offered a free of charge LCD repair.Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer will be contacted for the serial number of the defective TVWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr [redacted] claim in regards to the return of his phone for a refund Our system shows Mr [redacted] did not use the return label Samsung provided to return his phone back to the warehouse An E-Commerce agent sent Mr [redacted] an email requesting the tracking number for the package in order to be able to assist him further however up to date, have not receive a reply to the email Please have Mr [redacted] reply to the agent’s email with the required information at his earliest convenience in order to be further assisted with this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s unit model # NE594R0ARevdex.com/AA Samsung has offered Ms***s an exchangeThe customer has accepted our resolution and the exchange has been setup through LowesWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that based off of our customer service records, we show that a refund is set up for her and approvedWe explained that we will add the taxes to her refund but that she would be responsible for disposalThe customer asked us for compensation for some food lossWe explained that our warranty outlines that we do not cover the loss of food but as a courtesy we offered the customer $compensation for her lossWe updated her refund file and advised that our refund department will reach out to her shortly to complete the processWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I have not had any resolution on my Revdex.com complaintI have been trying to reach the number mentioned in reply from Samsung, but have not been successfullEvery time I reach a mailbox asking me to leave my number and a message and that someone will get back to meI have so far called times and each time have left a message with my phone numberI am yet to recieve a call back from Samsung.How do I take this furtherPlease let me know

We appreciate your correspondence and allowing Samsung the opportunity to review your claim Our records indicate product model SM-R3800V (Gear 2) received service via Service Ticket # [redacted] on 10/22/The unit was walked in to the local repair facility and picked up once service was complete Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIf phone parts are missing, or the phone is damaged it will need to be shipped to Samsung’s repair facility for repair Unfortunately, Samsung does not ship parts to consumers for replacementSamsung cannot warrant the exchange of your phone, however, to process a new service ticket for repair please contact Samsung Customer Support at [redacted] A courtesy request to expedite shipping and repair service can be madeThank you

Samsung has contacted the customer regarding his Samsung refrigeratorWe asked the customer if he could provide to us with a list of his food lossThe customer advised that he would like to just forget about his situationWe asked again to be sure that we understood correctly that he didn’t want to be reimbursed for the food he loss and he had advised that was correctWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered food compensation and the customer has accepted face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you