Samsung Electronics America

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, a replacement is being processed for youYou will receive a tracking number for the unit as soon as tracking information is availablePlease do proceed with the return process for the damaged product that you receivedWe will just need the serial number for the damaged unit and pictures of the damageWe will be able to submit a prepaid label for you so that you are not responsible for any shipping chargesWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-T330NZWAXAR Samsung has advised to the customer customer that Google Platform asks for a contact number to validate customerHowever, he is able to setup Gmail/account from an alternate device (perhaps a computer) at which point Google will prompt customer to provide an alternate email address for validation instead of telephone numberWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # SM-T330NZWAXAR Thank you

Samsung has reviewed Mr [redacted] claim in regards to his refund Our system shows the E-Commerce Division submitted a refund on 5/15/in the amount of $1,806.00; reference Refund ID Number [redacted] for the device An E-Commerce agent informed Mr [redacted] to allow 5-business days to see the funds reflected on the Samsung finance accountWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because:TV still has the same issueVolume issue.Called again and customer relation opened a new ticket for me to have the TECH come out t my house and fix it again.New Ticket #: [redacted] ***- I have to take a day off again for Samsung Tech.- I have to pay someone again to take the TV downThis TV is couple of months oldHave issues after when I purchased it This complaint should be visible to all publicNo one deserves to be ripped off these giants companies.I have called Channel 7, On your sideChannel 4, InvestigationChannel consumer help.Its about the principles Regards, [redacted]

Samsung has reviewed Mrs [redacted] ’ claim in regards to her phone Our system shows the agent who handled the claim spoke with Mrs [redacted] on 7/31/and advised him that the device he sent in for repair was determined to have been rooted which automatically voids Samsung’s warranty The agent further advised Mrs [redacted] that due to the device being rooted, Samsung will not be able to proceed with any repair or accommodation at this time Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their televisionThe customer has been informed the previous repair accommodation was accurate and we apologized for the inconvenienceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] ’s complaint in regards to his speakers Our system shows a refund request in the amount of $190.73; reference Txt# was submitted on 11/27/for the unit On 11/28/17, Refund/Compensation payment method website link e-mail requesting Mr [redacted] preferred payment method was sent to the email on file which was received the same day for Direct Deposit Mr [redacted] will receive a Refund Payment Requested e-mail informing him that the refund is being processed for payment as well as a Refund Payment Processing e-mail informing him that the refund is being processed to be issued Once the refund has been issued, Mr [redacted] will receive a Refund “Check” Issued e-mail informing him that the payment has been deposited into his account Please allow 1-business days after it has been deposited (pending on the bank) to be reflected on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s unit model # LN46A540P2FXZAPlease understand that the settlement agreement legally ended September 2013, however, Samsung did ourselves extend the repair offer to consumers for an additional year to try and help as much as possibleWe also ensured public announcement was made regarding the settlement notification via USA Today, CBS News, online articles, mail and email to any consumers registered with the affected modelsThis being said, what we can offer is to cover the repair cost for the customer for any capacitor or power supply related parts, but will honoring customer’s request for a full refundPlease understand a refund for the product was not part of the original agreement Customer may contact us at any time to accept offerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and it is agreeable to me, although they said on the phone 2/22/that I would be receiving an email with instructions on how to get my refund in a few days, as of today, 2/27/2017, I have not received an email from them Regards, [redacted] ***

I had purchased a dishwasher from home depot in november of and installed the unit same monthWe started to experience a problem with the unit in early January I contacted Samsung since the unit was under warrantySamsung had a company come out to repair the unitThe repair company had to come out times to attempt to fix the unit until they deemed the unit not repairableI had to contact Samsung multiple times to get the unit exchanged, this process took over and a half months to finally get the unit scheduledThe major reason why is because they were having me go to lowes to have the exchange when I purchased the unit from home depotI had contacted home depot store and spoke to the manager who was trying to then help me get this issue resolvedIt appeared every time I contacted Samsung I had to start over from the beginning and they would try and attempt to diagnose the issue over the phone until they would then transfer me to a specialist who then would start all over from the beginningI would ask to speak to a supervisor but was told they would have to call me within hours which I never received a return phone callThey finally got me scheduled to have the unit replaced in my home and installed on 04-16-The company showed up at 9:am when they were scheduled at 8:with a washing machine and had to return to the warehouse to get my dishwasherThey returned with the unit at 12:and the unit was missing partsThe scary part was they sent a young girl who is a computer IT tech to install the dishwasherI had to give her tools, parts to install the unit, and I had to help install the unitThe unit was not installed properly and wasnt even checked for levelThe tech took over two hours to install the unit which wasnt wired correctly and the water lines leakedI had to give the tech the wire nuts for the wires and give plumbing tape to stop the leakI was very dissatisfied with the way Samsung has handle this issueI will never purchase or recommend samsung appliances to anyone I meetThey never once offered any sort of compensation for time or for customer satisfaction

Samsung has reviewed Mrs [redacted] claim in regards to her range our system shows the agent who handle the claim submitted a service request; reference Txt# [redacted] for a FOC (Free of Charge) repair on her range An ASC agent has been in contact with Mrs*** to schedule the repair which was completed on 6/25/on the unit We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, this consumer was switched to the VR as the location code shown on the receipt was not valid to verify an online purchaseWe received this complaint as well and have already processed a return for the VR and requested the SreplacementWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Dear Mr [redacted] :We apologize for the inconvenience you are experiencing with your order Our Marketing Promotion team is currently working on having your item shipped to you An agent will remain in communication with you and will provide you with a tracking number as soon as it is availableSincerely,Samsung Office of the President

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherWe have offered the customer a buyback (refund)The customer has accepted and we advised that our refunds department will contact her with further instructionsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] ’ complaint in regards to her Samsung.com order Our system shows that E-Commerce is actively investigating this matter and will be in contact with Ms [redacted] once the investigation has concluded Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because:Samsung keeps putting in ticket claims saying they are investigating and there is no resolutionIt seems like they will be "investigating" this foreverThey are stringing me along as a consumer and refusing to replace the product I bought in good faithThe case manager put in a request for special accommodation to get the phone replaced and the company rejected itSo now I am stuck in this loop of them putting a requestNothing happensPutting in another requestNothing happensIt is reprehensible to treat customers like thisThey could just replace the phone but instead they are putting me through *** Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his phone Our system shows that based on the description of the damage Mr*** provided in the complaint (the scratch on the screen), it would not be considered mechanical breakdown due to the admitted incident (the keys scratching the phone) as opposed to some unknown error/malfunction with the device In this scenario, a claim should be filed as a physical damage claim, however this would mean that Mr [redacted] would need to pay a deductible Regrettably, no accommodations can be made for this claimThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Our Accessories Deparment has confirmed delivery of your package 8/7/via UPS Tracking [redacted] Thank you

Upon receipt of Mr***’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeSamsung understands it is truly disappointing when any manufactured product requires a repair or service whether in or out of warrantyHowever, there are going to be those few instances when a part replacement is needed to maintain operationWhile we appreciate the information pertaining to the customer’s online research, Samsung does not agree that the materials used in manufacturing the product were flawed or defectiveThis said, the current repair needs of this unit would be considered as an isolated failure and would not be covered as the 12-month limited manufacturer’s warranty on this unit has lapsed as of approximately 02/We do sincerely apologize for this unfortunate situation but our original response will not be modified We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I am not returning for a refund I do not want a refund You are completely missing the point of this complaint I filed this complaint to have you fix your issues for other customers, but you don't want to take any responsibility for your issues I will never buy another Samsung product again and will make sure none of my friends or family don't either Regards, [redacted] ***