Samsung Electronics America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] thank you so much for reaching out to SamsungThey have sent me a mailing label and my item was received by SamsungI am still waiting on a refund and I will let you know as soon as I receive itThis is not resolved until I receive a refundI do appreciate your help in communicating to them but I am still waiting to receive my refund Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: It has been hours and I have no received an updateI just got off the phone with your ECR department and they once again confirmed that im due for a Galaxy Sphone however refused to give me a time frame as far as sending out the phoneThe representitive I spoke with was FalconI've called in over times to the 1-number each call takes over an hour to complete so this is now 30+ hours i've spent on the phone trying to resolve this matter with no resolution Regards, [redacted]

Samsung has contacted the customer regarding their washerUnfortunately, we will not be able to accommodate the customer with a replacement of their unitWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWhile I am happy with the resolution, I'm somewhat concerned with the process that had to occur to fix thisI acknowledge I didn't give Samsung any time to fix it before contacting the Revdex.com, but I was on the last day of the potential return period of the phone, and didn't really want to risk being stuck with it if the watch thing wasn't going to turn out the way I had hoped.My first cell phone was a Samsung, and I've continued to buy Samsung phones and other electronics due to my first phones near indestructibility, but not being able to contact someone in customer service when it was somewhat of a time crunch frustrated me, especially given that I went through [redacted] , then a Samsung rep, then the promotions numbers, then another promotions number, and at the end of that particular day, it still wasn't resolved; a fact which didn't change until todayI realize that in the grand scheme of things it's just a watch, but the timing of all of it, as well as the frustration trying to get ahold of an actual person made this as much about principle as it was about the watch itself.I will continue to purchase and use Samsung products in the future, and thank whomever at Samsung helped me resolve this issue Regards, [redacted]

Upon further review of Mrand Mrs [redacted] claim, our system shows the refund in the amount $4,340.67; reference Txt# [redacted] was approved on 7/24/ The [redacted] will be receiving an e-mail with further instructions on how to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his Samsung.com order Our system shows the authorized hold issue has been sent to the finance team to be reversed An E-Commerce agent informed Mr [redacted] that part of his order had shipped and this item needed to be refused in order to receive a full refundThe Galaxy S32GB (Unlocked) was a promotional deal Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

You lost my phone, and I shouldn't bear the burdon of figuring out how this occurredI plan on taking this case next to small claims court and hopefully I will get something resolved then I am rejecting this response because:

Samsung has contacted Mrs [redacted] regarding her concerns with her television An authorized service center was dispatched to go to Mrs [redacted] home to take pictures of her damaged television and to make an assessment The repair ticket has been updated as physical damage Damages to screen caused by impact are not covered under warranty We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: Spoke with Grace yesterdayToday called Grace and updated her that volume has been gone down againShe is arranging me a replacement for this TV with [redacted] ***I am looking forward to: Replacement of this TVReimbursement on getting TV down and reinstall previouslyWhen Samsung Tech came to my house to repair the TV Which was OK by Samsung to do so Thanks, [redacted] Regards, [redacted]

Samsung has reviewed Mr [redacted] complaint in regards to being charged $for the Trapromotion Our system shows E-Commerce is currently reviewing this matter and is diligently working on trying to resolve the case An E-Commerce agent will be in contact with Mr* once a resolution has been provided from upper management on the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because:The Samsung representative that contacted me regarding my complaint was very rude and unreceptiveI made it very clear that I filed my complaint because of the poor customer service I received throughout the repair process, which has nothing to do with the return or repair policyFurthermore, even though the company that serviced the microwave is not a subsidiary of Samsung, Samsung hired them to act on their behalfTherefore, any action taken by such company is a direct reflection of Samsung and its representativesThe service or rather lack thereof that I received throughout this process has been deplorable to say the leastI will not consider this process complete until I receive reparation for the inconvenience that my wife and I had to tolerate because of Samsung’s ineptitude Regards, [redacted]

Upon further review of Mr [redacted] ’ claim, our system shows the agent handling the claim attempted to contact him on 6/21/to address his quality concerns but again was unsuccessful in reaching him The agent was still not able to leave Mr [redacted] a voice message because his voicemail was full Please have Mr [redacted] contact the agent if he still needs assistance with his claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: On 2/10/I sent the device back to Samsung I received notifications from Samsung stating the device was being fixed, which was a surprise to me since the device overheated I received a notification from Samsung on 2/16/stating the device was repaired and was being sent back to via UPS 2nd Day Air I have been without a good working phone since 1/28/and the phone was sent back 2nd Day Air instead of Next Day Air for the inconvenienceI received the phone on 2/20/and as soon as I powered the phone on around 10:am the battery life was at 95% at 11:30am the battery life was at 77% The phone is not holding powerAlso, While I was in the process of setting the phone up the phone became extremely “HOT” I know from owning a Samsung Sin the past that this is “NOT” normal I am hoping that I don’t have the same issue I think it is extremely unprofessional of Samsung to send me a repaired phone when my phone was less than months old and still within warranty I have a fear of picking the phone up and having the same thing happen again I would like to receive a new phone or a refund, so I can go to another brand I sent an email to [redacted] with Samsung regarding the issue I had yesterday, but I haven't received a response I am not happy with the solution I received from Samsung Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me >>>>>>>>> I appreciate Samsungs's almost instant attention to my concerns and the resulting resolution was perfect for my needsThe response by Caitlin at the Samsung offices was exemplaryThanks!

Samsung has reviewed Mr [redacted] ’s complaint in regards to his Samsung.com order E-Commerce has advised that Mr [redacted] was misinformed on the information regarding the watchesAn E-Commerce agent emailed Mr [redacted] to apologize for the misinformation he received and advised him that unfortunately, the only thing they could do at this time was to set up a return for the order The agent also advised Mr [redacted] that he would than need to reorder the correct watchThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung washer and dryerAs an accommodation, we have offered the customer an exchange for her washer and dryerThe customer accepted our accommodation offer and we have set up the exchange through her place of purchaseWe advised to the customer that their local retailer will reach out to her shortly to complete the exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mr & Mrs [redacted] concerns we apologize for the experience thus far and an email has been sent from Alicia @ [redacted] offering a full refund for the washing machine Please respond to the email or contact Alicia by phone @ ###-###-#### and she will be happy to assist in getting the refund process started and completed We apologize again for the delay We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the consumer has two rebate submissionsThe first submission from February was fulfilled on 2/and shipped to the address provided during registrationHer second submission is currently preparing for shipmentWe have communicated with her via our customer support, where she asked for a status update and we provided her with the status checking linkWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the coverage section of the Samsung Standard Limited Warranty it is clearly stated that physical damage is not coveredSamsung has reviewed your product and confirmed an LCD crack is visible.Although not covered by warranty a one-time authorization has been made to repair the product.Once repair is complete the device will be returned.Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer has been submitted for a refund for the order and we informed the customer that if he wishes to repurchase we will be more than happy to price match for his original order’s priceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you