Samsung Electronics America

Complaint: [redacted] I am rejecting this response because:I have made several attempts to contact Ms***She finally responded to an email stating that she would contact last ThursdayTo date, I have not received any emails or phone calls from her, so I believe my attempts are being disregarded and ignoredThis supports the type of customer service I received when I notified the company regarding their faulty television Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their refrigerator [redacted] was offered a refund in which she has acceptedThe refund has been submitted and approved and we are awaiting documentation from the customer to complete the process We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Customer confirmed by phone that she has received the missing items Customer confirmed she considers this claim resolved

I am rejecting this response because: They did credit me some of my purchase price They shorted me the full refund amount I had already spent so much time on the phone fighting with them in regards to this already that I haven't called to waste more of my time and get mad

As per Samsung E-Commerce division the return tracking information confirms that the product has been received backA refund has been submitted for the full amount of the order and can expect to see the funds back within 3-business days We apologize for any inconveniences and delays the customer may have experienced with this case

Upon further review of Mr***s concerns we apologize for the delay and any inconvenience this issue has caused The refund has been submitted and approved under transaction number [redacted] Once the file has been updated with the required paperwork the refund will be submitted for final processing We apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] My IMEI is Model: SM-G870AGRY

Complaint: [redacted] I am rejecting this response because: It took Samsung weeks to schedule an appointment for a technical visit and the customer service was very unprofessional we will never buy any electronics with Samsung and I work in a big retail store where we sell them, don't recommend them to any of our customersAll the inconvenience for a $tv we didn't expect that from themVery bad experience with Samsung, we even talk to executive and all of them are rude, nobody wants to solve the problem, we will expect some kind of rebate or courtesy for all this Regards, [redacted]

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the customer has been informed the order has not reached the warehouse and has delayed the refundOnce the product has been received, the refund will be submittedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

I am rejecting this response because: I am still having the issue and will be sending the photos today

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI'm only saying I agree because I have no other choice Samsung says it will not honor the television so what else is there to do? I still feel like they should honor the price and so do alot of the people I knowAnd samsung definately could have made a better offer than a $ecertificate Because of this samsung has lost a good customer! Regards,

Samsung has reviewed [redacted] complaint in regards to a refund for his television Our system shows a refund request in the amount of $580.88; reference Txt# [redacted] was submitted for the unit The refund has been approved and will be issued once the unit has been confirmed to be picked up by the trucking company [redacted] will be contacted by the trucking company to schedule the pick of the unit Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF263BEAEBC/AAWe have forwarded the customer’s case to our extended warranty group (SPP) for assistance under the extended service plan that the customer currently hasWe additional informed the customer that we would not be able to grant his request for an exchange at this time and that he will need to communicate with SPP to see what options the plan may have for himWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

We are contacting you in efforts to retrieve your unit for evaluation In order to provide a resolution Samsung will need to evaluate your products We will need to request a UPS E-label be sent to your email address for shipment of the device to Samsung You will need to place the phone, battery and charger in the box and drop off the package at your nearest UPS location (not a drop box) for shipment Please remove any SIM, SD card or additional accessories used with the handset prior to shipment Please also note, the unit may have to undergo a software reflash during evaluation which will result in a loss of data if it has not already been backed up to external source Upon receipt of the handset we will begin evaluation and provide repair or replacement under the Samsung Standard Limited Warranty, or contact you if additional information is required Turnaround time for evaluation and resolution to be provided is typically 5-business days upon receipt of all products If you are in need of a device during this time we would suggest contacting your local carrier for possible loaner availability If you can please confirm your physical mailing address we will have the RMA processed on your behalf

I wanted to get back with you about our complaint against SamsungOn Friday we received the funds they promised to “buy back” the refrigeratorIt wasn’t easy, but they did come through as promisedAs such, I’d like to close our case with a satisfactory resolutionI appreciate all of your help along the way, and keep up the good work!

Samsung has contacted the customer to address their concerns regarding their Samsung microwave ovenAs an accommodation we have offered the customer a pro-rated buyback (refund)The customer has accepted our accommodation offerThe customer has been advised to hold onto the unit and that if refund is approved they will receive further instructions from our refunds departmentWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] ’s claim in regards to his television Our system shows the agent who handled the claim spoke with Mr [redacted] on 5/11/and advised him that Samsung’s warranty does not cover infestation Mr [redacted] told the agent he only had one (1) bug in the unit and wanted someone to come out and look at it The agent submitted a request for service; reference Txt# [redacted] for a technician to look at the unit An ASC agent will be contacting Mr [redacted] to schedule the repair We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mrs [redacted] complaint in regards to her refrigerator Our system shows the agent who handled the complaint submitted a service request; reference Txt# [redacted] for the unit An ASC agent has been in contact with Mrs [redacted] to schedule the repair Thank you for being a valued Samsung customer, we apologize for the inconvenience you experienced with this case

Samsung has reviewed Mr [redacted] claim in regards to his Samsung.com order Our system shows Mr [redacted] placed an order for a Galaxy S64GB (Unlocked) on 5/12/which was offered with a T-Mobile SIM CardMr [redacted] is stating that the Entertainment Kit was included on his order but was removedThe E-Commerce Group does not have the ability to remove an item from an orderE-Commerce can only submit a cancellation request for a product that is included on the orderWhen a product is cancelled from an order, the product will still be displayed but with a ""cancelled"" statusThe product was never included on Mr [redacted] 's order, so a cancellation request could not have been submitted for the Entertainment KitIn addition, the Entertainment Kit offer would have had to be added to Mr [redacted] 's cart before completing the order to be able to redeem the offerAn E-Commerce agent reviewed Mr [redacted] 's order and the Entertainment Kit was never added to the cartE-Commerce does not have the ability to add a promotional offer to an existing orderThe Entertainment Kit was being offered from 5/03/- 5/16/17, unfortunately Mr [redacted] will not be able to submit an offer claim for this promotion In regards to Mr [redacted] receiving an IPhone SE mobile device instead of the Galaxy S64GB (Unlocked), the Returns Group sent Mr [redacted] a return label; reference Return Tracking number(s): [redacted] on 6/17/for the IPhone SE mobile device and T-Mobile sim cardThe E-Commerce agent informed Mr [redacted] on 6/17/that a return label was sent and to proceed with the return of the products to avoid the label from expiring Mr [redacted] also requested a replacement for the orderThe E-Commerce agent spoke with the Returns coordinator when the first complaint was received and was informed that a replacement would not be able to be accommodatedE-Commerce would only be able to process a return and refund for the productLastly, Mr [redacted] confirmed he received the return tracking number for the return label for the IPhone SE mobile device however he never used the return label and the label has now expiredBased on the information provided by Mr [redacted] and in conjunction with what we have in our system, regrettably no accommodations can be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: I find it ridiculous they state that I need to purchase an additional upgrade to make my TV function as it should Regards, [redacted]