Samsung Electronics America

Samsung has contacted Mrs [redacted] regarding her concerns with her washing machine The agent advised the customer that unfortunately we are unable to reimburse the service fees as the repairs were not completed by an authorized service center As per the agent the customer is not happy but does understand We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Samsung set up the repair appt and then when they responded to my compliant then sent me a letter stating they reviewed my case and said they would give me a one time courtesyThey so do reembuisments bc they had to on my washer that was recalledThey were aware of the amount of the repair and I asked for a refund and said they would and I have the letter Samsung sent me now they are renigging there offer Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claimBased on the guidelines set forth by the US Galaxy Note Exchange Program the consumer must contact the place of purchase in order to fulfill the exchange process If the item was not purchased directly through Samsung.com the product exchange must be completed by the place of purchase, or the carrierThank you

Sa**ung has contacted the customer regarding her concerns about her TV ** [redacted] ’s letter and repair history has been reviewed by our Quality Team for any potential agent education or possible process updates that can be implemented to help us align more with customer expectations** [redacted] has a repair ticket that has been set up(transaction# [redacted] ) and as the customer is in warranty she will need to proceed with service We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Sa**ung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Samsung has contacted the customer regarding their concerns with their DryerSamsung has setup service for repair but the customer refused to wait for service and purchased a new DryerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because: The company did not fix for free based off of the compliantIt was fixed weeks later for free because it was a warranty part that I was told from day one that would be fixed for free but all depends on which of the people I had to speak to in four weeks because everyone told me something different and no one can tell me why it took four weeks and only reason it got done is because I put the effort into making sure it got doneWhat is owed to me is the 80$ that I spent at the laundry mat doing laundry while no one at Samsung or the three repair companies could get their stories straight and I'm the one who paid for their mistakes and Samsung has yet to answer any of my questions all they can say is sorry we don't know what happen

Samsung has reviewed Mr***’ complaint again in regards to a refund for his Samsung.com order E-Commerce has confirmed that the refund has not been issued because the dispute is still in place on the order Mr*** has to have the dispute lifted in order for E-Commerce to issue the refund In addition, E-Commerce is requiring a confirmation email or letter from Mr***’ financial institute informing that the dispute has been lifted Once this information is received, E-Commerce will be able to process the refund for the order In regards to the $refund (for the tracharge) Mr*** already received, this was a separate charge from the order which is why E-Commerce was able to issue that refund As previously advised, please have Mr [redacted] contact his financial institute to have the dispute lifted (providing the required documentation) in the order for E-Commerce to finally process the refund for the Samsung.com order Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of Ms [redacted] complaint, our system shows the agent assigned to the case made another attempt to contact her on 9/20/and again was unsuccessful in reaching her The agent left another voice message advising Ms [redacted] that Samsung does not cover out of warranty repairs Regrettably Samsung’s stance remains, no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: NNothing was EVER stated about a location code....this is typical bait and switch at the time of purchase I was told BY [redacted] I was eligible for the sOR the vr....this is absolute worst customer service!!!!!!!! if I was told I couldn't get the sI would have NEVER gotten the sfrom SamsungI will never do buisness with then again GGreedy corporate America at its finest Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, PS That's what they always said, that there was a disputeYes, I did dispute but Samsung requested a reversal on DecI have the copy of letter from Samsung and so the dispute was removed by CitibankAccording to Samsung customer, the dispute is still in their system but according to Citicard, only Samsung can remove the dispute in their system by their finance department because the payment was forwarded to their finance departmentI called up Samsung about it but they would not accept thatTheir E commerce department were nasty already coz I keep on callimgI cannot remember how many times I called, maybe more than already but getting the same answer

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the coverage section of the Samsung Standard Limited Warranty it is stated that the original product must be returned to Samsung prior to the shipment of an accessory replacement Samsung must be allowed the opportunity to review the original product before we can warrant an exchange.Samsung can request to expedite the process, however, we will require the receipt of the original product before we can honor exchange Please return your product using the UPS E-label emailed to you on 10/27/in order to proceed with this requestService Ticket #: [redacted]

Our files indicate that the customer’s complaint regarding Model # UN46EH5300FXZA has been reviewed an additional time per customer’s rebuttal requestWhile diagnosing the issue with the customer we confirmed that the issue that the customer is experiencing is with the app itselfOur headquarters’ team in Korea is trying to determine what the issue is as they cannot duplicate itWe have also tried the app in our office and the app on our end is working fineWe are continuously trying to find a solution for the customer and will folland get back to the customer as soon as we hear back from headquartersWe once again request for the customer to allow us a few extra days to resolve her complaintWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung EVO 500GB SSD We have discussed the misunderstanding of the firmware and how it works with the customerWe also asked him to provide proof of his slowdowns using the read speed tools but he has yet to provide itWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

Upon further review of Ms [redacted] claim, our system shows the refund was approved today, 8/25/for the unit A Refund/Compensation payment method website link e-mail requesting Ms [redacted] preferred payment method as well as a Response Required for Refund Process e-mail was sent to her email on file with the acceptance document attached, along with instructions that are required to proceed with the refund Please have Ms [redacted] send in the acceptance document along with all required information at her earliest convenience in order for the Refund Deptto process the refund in a timely manner Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty service If the unit was returned and is still not functional a secondary evaluation is required Contact must be made to Samsung Customer Support at [redacted] to arrange a new service ticket Please note, as per warranty Samsung is not liable for the inability to use a product For monthly service charge reimbursement requests we must refer you to your local Service ProviderSamsung is not able to reimburse service fees not applied by Samsung directlyWe do apologize for any inconvenience this may causeThank you

Samsung has contacted the customer regarding their concerns with the one connect box As per our files the customer has received the one connect box and the issue has been resolved We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I did not receive any voicemail's from Samsung on 2/or 2/I did receive an email from Andrew L at Samsung on 2/at 4:46pm requesting a purchase receipt for refundI have emailed the purchase receipt to Andrew on 2/at 8:20amThe receipt is in different attachment as it was such a long receiptI have also called the phone number on Andrew's email and it says "I'm sorry the party is not available please dial another extension now"I have emailed Andrew again letting him know this and asking him to call me so we can get this refund finished and I can move on from this issue Regards, [redacted] ***

Samsung has contacted the customer regarding their home theaterThe customer has been offered a $ [redacted] card and the customer has accepted for customer satisfactionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Dear Mr [redacted] :Thank you for being a valuable customer We apologize for the inconveniences you experienced trying to obtain the Gear promotionOur Marketing Promotion team is currently reviewing your complaint and will be in contact with you directly to offer assistance with the promotional item Sincerely,Samsung Office of the President

Upon further review of the customer’s file, unfortunately there will be no accommodation due to physical damageDuring the evaluation of the screen the technician identified the unit as physical damage in to which is not cover under warrantyMs [redacted] is welcomed to have the unit serviced however it will be at her own expenseWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you