Samsung Electronics America

Upon further review of the customer’s file, an investigation was initated for this order on 12/22/We have not received any updates regarding the customer’s investigationWe sent a reply asking for an update of the claimWe have informed the customer that the investigation has not been concluded and that we will follow up with the customer via emailWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

I am rejecting this response because:My charger isn't fast charging but will slow chargeIt is under warranty so I fail to see why I must send it in before receiving a replacementIf I send it in then I am unable to charge my phone at allI will then, with a few hours, will not be able to use my phone until company replaces chargerI pay for my phone service and should be able to use it I am not trying to rip off Samsung but they treat me as if I amI am the one being punished for defective equipment Regards, Mary Thomas

Complaint: [redacted] I am rejecting this response because:Upon calling the number for the note refunds the representative was notified the product was purchased through a 3rd party( [redacted] .) The representative did not mention at the time that the product was a VIP productIf it was presented in such a format where I would willingly return a product which I paid for, with no compensation it is obvious no sane person would proceed to conduct a transaction in that mannerWe are now rolling close to monthsAt this point I appreciate the apology but I would like to resolve my case as soon as possibleYour representative quoted me a price of close to for the phone which at no time did she mention it would take months to complete nor did she mention I would need to provide further proof of purchaseThe incompetence of your representatives/ training and methods of business have discouraged mePlease return the device in question or refund me the money that was quotedI do not want to drag this on another monthsThank you [redacted] Regards, [redacted]

Samsung has reviewed Ms [redacted] claim in regards to her dryer Our system shows on 4/28/17, the agent handling her claim submitted a refund request in the amount of $575.55; reference Txt# [redacted] as an accommodation for the delay in repairing the unit We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Upon further review of the customer’s file, a Samsung representative will be contacting Ms [redacted] regarding her Washing MachineWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to [redacted] Thank you

Samsung has contacted the customer regarding their concerns with their TelevisionThe customer has been offered a cover free of charge parts & labor for the TelevisionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] claim in regards to being charged for the HBO app Our system shows the agent handling her claim sent her an email on 4/04/updating her that Samsung is still investigating the issue The agent also advised Mrs [redacted] to contact them if she was charged for the month of March Samsung is diligently working to rectify this issue We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN55F6400AFXZABased off of our customer service records, Samsung authorized a one-time part(s) accommodation leaving the customer responsible for labor costsSamsung contacted customer regarding their Revdex.com complaint and offered him reimbursement for the labor costsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because I have sent Samsung a copy of the billlnof sale since 12/26/ It's always an excuse and I will like to have my case paid of because it's been monthsIt's always somethingI want to be paid, I was told that when I purchased I would be provided the original sticker price and now being told something different Regard, [redacted]

I have contacted the news regarding the incidentThey will be hearing from them soon Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Samsung has reviewed Mrs [redacted] claim in regards to her washer Our system shows the agent who handled the claim spoke with Mrs [redacted] on 5/02/and regrettably informed her that without being able to validate the model/serial of the original unit and with no history of the unit in our database, Samsung will not be able to reimburse her for the purchase of the new washer We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, However I want to make it clear I do not want the same model I saw that model is going to be discontinued from where I purchased it atThe agreement was credit for the price I paid to go towards any other washer of my liking Regards, [redacted] ***

As previously advised, Samsung cannot honor a free of charge repair for the deviceThe extent of service to which Samsung can provide would be the discounted repair offer of $70.36.Based on your instruction, a notification was sent to the repair center to return your product unrepaired.Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimPer the guidelines of the NoteExchange Program exchange and loaner usage were to be provided by the original place of purchase Samsung has no record under the account information provided of authorizing a loaner devicePlease note that you were advised in reply to your email sent 9/15/that only selected carrier and retail outlets will provide customers, who prefer a replacement Note7, with a Samsung J Series loaner phone to use until new Note7s are availableContact would need to be made to the support team of [redacted] at ###-###-#### or at [redacted] -recall with inquiries concerning loaner phone usage or replacement optionsSamsung would be unable to provide compensation as requestedThank you

Samsung has attempted to contact the customer regarding their TelevisionUnfortunately, the customer has not been available; a Samsung Representative has left the customer voicemail and E-Mail (@ [redacted] & [redacted] )Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I was contacted by Nashea in the office of the presidentIn the email it specifically says that I would receive a new code in to daysHere it is May 5th and I still have no resolutionThe service that I have received is terrible and the business just doesnt careI want more than just the bew promo codeI want something else for the aggrevation and I believe I deserve itWhen will the customer ever winA bad review with tbe Revdex.com wont change there business practiceI refuse go accept there response and I want further action Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:The television misfired and the smell of burning wires filled the roomIt was fortunate that the TV did not igniteSamsung's response and refusal to accommodate is negligent Regards, [redacted] *

Samsung has contacted the customer to address their concerns regarding their Samsung WasherWe have received and reviewed the estimate and photos of the damagesWe have since submitted the customer for compensation of damages and they should receive their compensation check in a few daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May The price of the [redacted] television was incorrectly displayed at $100, when the correct price was $ We regret and apologize for this error; unfortunately, we are not able to process the order you placed at the $price We would, however, like to give you a $eCertificate good toward your next purchase on Samsung.com Payment was not taken from the customer as we do not charge the customer until the product actually ships An authorization for the amount of the order was submitted, but has been reversed Samsung notified the customers that purchased this product as quickly as possible Orders placed on 5/15, were immediately cancelled and notification sent to customers upon cancellation Customers that tried to purchase this product have all been sent an email regarding the error which included a $eGift certificate as compensation This customer received code: [redacted] As per our online terms of sale, Samsung reserves the right to modify or cancel promotions at any time without noticeWhen you submitted the order on Samsung.com you agreed to our Terms of Sale which states In the terms of sale section it states: Prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total priceYou are responsible for any shipping and handling charges and state and local sales or use taxes that may apply to your orderIf the price of a Product is obviously incorrect, regardless of whether it is an error in a price posted on the DR Commerce Solution or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid, regardless of how the error occurred" We at Samsung appreciate your business, and we sincerely hope that this situation doesn’t deter you from continuing to purchase products of the Samsung brand Again, we sincerely apologize for the incorrect information posted on our website

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me enclosed I have copied the reply by A rep.of [redacted] , assuming this I correct and I receive two rebates as stipulated ,that will satisfied this claim Regards, [redacted] Dear [redacted] , Thank you for your inquiryWe have issued one rebate for $and an additional rebate for $We appreciate your patience and apologize for the confusionThank you [redacted]