Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung WasherWe have offered the customer a buyback (refund)The customer has accepted our offer and we have advised that once approved a representative from our refund department will contact her with further instructionsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] compliant in regards to the Spromotion Our system shows along with Mr [redacted] admission, that he purchased another device from a store, not from Samsung.com Based on this information, E-Commerce cannot give Mr [redacted] the $ back because he did not purchase the new Note directly through Samsung.comThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: There are literally thousands of complaints on these refrigerators going back to before There have been class actions suits about the same problems for years, units freezing up, dripping water, loud noises, broken fans, etc.! Why are they still allowed to sell this junk? Having to throw away a month old $refrigerator is not acceptable! They need to be stopped and all these units need to be recalled! Their customer service is a joke and they have no intentions of helping anyone All you have to do is look online under Consumer Affairs and other sites to see the truth about these productsDeplorable! Regards, [redacted] ***

Samsung has reviewed Mr [redacted] claim in regards to his television Our system shows the agent handling his claim offered to provide him with an exchange on his unit due to the or misleading advertisement; reference Txt# [redacted] The KW trucking company will be delivering the exchange TV to him; KW tracking # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: It says that Samsung has attempted to contact me and that I have not been available I don't quite understand that statement First, LaShonda has both my cell phone and private emails and I have not gotten anything from her on either of those There have been no messages on the home phone either And actually, I have written her twice, once Monday after their service center tech came and installed the 2nd of parts (first installed jan to no avail) I wrote her again this morning, now that it has been 48hrs since the repair and I still do not have ice in the icemaker So I have made two contacts this week following the service center part replacement and have not heard back All I can say is that I continue to be disappointed as this latest attempt at getting me ice appears to not be the proper remedy as well Regards, [redacted]

Upon further review of the customer’s file, the customer has requested not to receive any further contactThe customer has requested Samsung communicate with Revdex.com regarding their issueThe customer is not satisfied with the optionsWe explained to the customer that the options presented on samsung.com are the only ones availableThe customer wants something other than what Samsung is offeringAdvised the customer that there are no other accommodations that can be made outside of the recall programWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWe just received our rebate check in the mail as originally promisedThank you! Regards, [redacted] ***

Samsung has reviewed Mr [redacted] claim in regards to the replacement code Samsung contacted with the promotional code group and was informed they are still currently waiting on the code to generate in the system Unfortunately they do not have a specific ETA on the code issuance but it was indicated that the code should be issued by the middle of next week Mr [redacted] will receive the replacement code once it is generated in the system Again we apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their concerns with their all-in-one pc Mr [redacted] was advised that the unit was returned to him on 02/un-repaired He has also been advised to contact [redacted] once he received the product so that service can be repaired under warranty, we are awaiting the customer’s response We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung/Home Depot delivery rebateWe have advised to the customer that we spoke with The Home Depot support team and they have advised that they have processed the accommodation request for $They indicated that the refund will be mailed out Tuesday via standard mailWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:I have waited a week and have not heard anything from Samsung I will dispute the charge on my credit card and try to get it handled that way Pretty disappointing Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised to the customer that from the information provided the unit is operating properly and the current issue appears to be with the connectionsWe recommend further technical assistance however the customer declined this accommodationWe additionally added that Samsung will not be able to honor her request for a replacement or a refund as the unit is in working condition and Samsung’s limited one-year manufacturer’s warranty is for service; warranty expired approx in 11/We once again offered additional technical assistance for troubleshooting however the customer has declined our proposed accommodationsService will be the only option at this time unless an authorized repair service technician determines the unit cannot be repairedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:Samsung did not fix the problem of the spinning tub detaching from the washing machineThe "fix" only keeps the explosion of the machine within the unitFurthermore, they would not budge and increase the amount of $to go buy another washerI also just learned that even after the "fix" I can no longer legally sell my machineThis proves to me that this isn't a fix only a way to limit liability exposure from a poorly designed product Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever their response to you said that they were waiting for response to the email they sent before going forwardI have attached that email that specifically says, "not to reply" that the mailbox is not monitoredIt has been days since that email and I have heard nothing furtherI would like for this claim to remain open until I receive the actual refund check Regards, [redacted] ***

Our records indicate a contact was made in efforts to discuss this matter but there was no answer A voice mail was left and email sent in order for you to return Samsung's call.Please contact [redacted] to further discuss this matter.Thank you

Complaint: [redacted] I am rejecting this response because:here are some notes that do not correspond with Samsung statement Dec/17/ Transaction # [redacted] Transaction # [redacted] Dec/19/ Stephen The supervisor Discussed the issue, and was told that I would get a phone call back from his supervisor Gave me case number [redacted] Dec/26/ 11:am *** [redacted] Called in to speak to supervisorSpoke to a representative that continued to insist that they needed to verify the facts with Perecision Transfers me to [redacted] ** Supervisor for capacitor settlement: Is going to escalate this to corporate in NJ, and going to call back by Friday January 3rd before 5pm MSTWill be in contact with corporate within a week I explained that I have witnesses to the event that can confirm the damage End call: 11:am Jan/13/ (9:am) [redacted] : ext Provided me with the email address of the presidents officeAsked her to transfer me to the supervisor 9:am - [redacted] came back on, said that the supervisor was busy and that she was going to have her call me back in -hoursI said that wasn't good enough and that she need to speak to the supervisor again, and ask her when is a good time to have a min conversation updating me about her communication with the presidents office 9:am She wasn't able to provide a anything but an email [redacted] ) End call: 10:am Jan/15/ 3:pm [redacted] Created a new work order # [redacted] [redacted] [redacted] *** [redacted] *** [redacted] was told to call back either Friday jan/17/or Monday jan/20/ Jan/22/ 2:31pm [redacted] Filled her in on the original problem from the initial repairShe asked me to hold while she researched the issue(2:pm) (2:38pm): She came back onShe explained that she saw that the tv was supposed to be in for repairShe said that she understood that the technician didn't actually perform a correct repair and she needed to speak to upper management since this was above her abilitiesShe asked me to hold for 2-min again (2:41pm) comes back on and asks me to hold for another 2-min (2:44pm) Ticket [redacted] is going to be escalated to (Regional Service Engineer) and I should hear back from them within -business hours (2:pm) End call (3:pm) - [redacted] [redacted] television was contacted ###-###-####: Said that a new ticket needed to be generated from Samsung to authorize repair, and to call back if they need the information verified or direct calls to him (3:pm) [redacted] Said that he needed to find a supervisor(3:pm) (4:43) pm on hold [redacted] Hung up on me As you can see from the case notesSamsung did attempt to repair the tv because the staff said they were at faultUpper management is denying any responsibility and states the tv is outside of the warrantyWell it was out side of warranty when they attempted but botched the repairNow the tv will not turn onTV has never had liquid damage, or been droppedCoporate mentioned that the TV has a crackI would like a photo of this damage to back up their claim Regards, [redacted] [redacted]

Thank you for your help with my case (Complaint ID [redacted] )I got the reply from Samsung soon after you reached themToday I got the refund showed on my credit cardI would like to thank you for your helpI really appreciate thatHope you have a nice day

Complaint: [redacted] I am rejecting this response because: Samsung calls rust developing on my refrigerator as cosmeticCosmetic is user damage, there is no way I can make rust on my refrigerator without some manufacturing error in the powder coating of the unitI've talked to engineers on this and they say the powder coating was not done correctly at factory and this was reason that rust developedI've never had any rust on any other brand that I've bought in the last yearsSamsung seems to be a very hard nose company and if needed I will take them to small claims court so they can tell a judge why rust is cosmetic.needless to say next refrigerator will not be a Samsung Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung washerWe show that we have offered and approved a refund for the customer on 2/11/The refund has been since processed and sent to the customer on 2/17/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:This business didn't need it to try to accommodate meI bought a $bad security camera system, it stopped working, I contacted them, they gave me the run around and had me calling all over the place to try to get assistanceI was willing to have them replace my DVR box with a new one, they try to give me a used on even thought I purchased my unit newThis company are crooks!! I will seek my refund through small claims court Regards, [redacted] ***