Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherWe have advised to the customer that the extended warranty group [redacted] advised to us that in their contract agreement that in the event the product cannot be serviced, they will refund the value of the product, but not in addition the warranty paymentThe customer understood that we could not assist furtherWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been set up for an SRA exchange under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung is working with the customer to resolve their washer repair delay issueWe will follow up with the customer once we receive an updateWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their concerns with their microwave The customer has been offered a full refund for her unit and the process has already started(transaction# [redacted] ) We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has attempted to contact the customer regarding their televisionUnfortunately, we have not heard back from the customerPlease have the customer contact us at [redacted] so that we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mr [redacted] complaint, our systems show that his Premium Care policy under IMEI [redacted] is currently active until 11/2/for his device Assurant has no records to indicate that Mr [redacted] requested a cancellation Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

The issue is caused by [redacted] and [redacted] Please transfer this information to [redacted] and [redacted]

We apologize for your inconvenienceCustomer was reched out by our agent and advised that it is not affected by a recallAlso, in order for us to schedule a service, we need model and serial number as informed to the customerPlease provide model and serial number from your unit and the issue that you are experiencing so that we may better assist to [redacted] regarding the ticket # [redacted] between the hours of 9AM and 6PM EST, Monday through FridayAlso you could reach us at [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their concerns with their washer The agent contacted the customer and advised would offer serviceThe service was set up however as per the system the service was cancelled by the customer We apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

Upon further review of the customer’s file, the unit is out of warranty and any repair fees would be the responsibility of the customersUnfortunately, there will be no accommodations for the unitWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I returned Angels call Thursday 4/6/@4:pm and recorded the call which lasted minutes and secondsI have the recording if anyone would like to listen to itThe voicemail that was left for me indicated the call was being recorded, so I called from my office phone so I could also record the call Angels # is ###-###-####, which is Angel's extension, assistant to the presidentA msg came on for me to leave a voicemail and I did, then my system stated that the call was recordedI also called just now ###-###-#### , which is Angels ExtensionNo answer, only voicemail and I left another message with three phone #'s for me and my email address in case he would like to set up a time to chat via emailIf he is going to record the call I would also like to record the callThanks! Regards, [redacted]

I am rejecting this response because: the appliance is still drippingI have missed days of work because this can't be serviced on my scheduleSamsung told me to ask Home Depot to replace which they refused it Samsung was not covering replacement of dollar appliance

Samsung has reviewed Mr [redacted] claim in regards to his television Our system shows that based off the BOS (Bill of sale) Mr*** provided to the agent who handled the claim, a prorated refund was offered for the unit The agent spoke with Mrand Mrs*** on 7/21/17, who told the agent that they wanted a full refund for the unit or nothing before disconnecting the call Regrettably, other than the prorated refund offered, no accommodations can be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted] We have offered and processed an exchange for the customer on 9/3/We have advised to the customer that Best Buy will reach out to them to complete the exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I am not questioning the refundMy prior response was clearly not read by SamsungThe issue is that I was told I could buy the same tablet at the same price and they have flat out ignored this partI tried to contact Samsung again regarding this issue and the representative put me on hold and hung upI don't understand how it is possible for them to have customer support that does not provide any support Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have received an email from Samsung stating that upon receipt of copies of the service invoice they will reimburse me Regards,

According to our files, Samsung has contacted the customer regarding the customer’s unit model # HLT5687SAX/XAASamsung has authorized a one-time free of charge part(s) repair accommodation leaving the customer responsible for the laborWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung processed Ms***’ claim and a refund has been submitted and approved We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Ms [redacted] claim in regards to reimbursement for new hoses and taxes The agent handling her claim explained that Samsung’s policy does not provide additional compensation for taxes and repurchasing of new hoses as it is not included in the rebate There are only two options for the Recall; FOC (Free of Charge) repair with a one-year extension or the rebate with installation and/or removal fees reimbursed No further accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their washerUnfortunately, no further accommodations can be provided to the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you