Samsung Electronics America

Samsung is currently reviewing the history of the repairs for customer as well as verifying with the repair center on the device received Customer will be contacted Monday 2-8-after verification of the history of device and the condition in which the device was received

Complaint: [redacted] I am rejecting this response because:The response from Samsung is and factually incorrectWhen Samsung Rep called me I explained to him about the information I have from media that Samsung will not be coming up with a new One Connect box upgrade for this yearThe rep told that it's wrong info and they are going to have updated boxI asked him to confirm this via an email(I knew he was lying, but was late for a meeting)They haven't given me that confirmation yet.I have a video from Samsung head of Displays confirming there is no hardware upgrade this year [redacted] If you look at the models Samsung has dropped the idea of Evolution kit and One connect boxesAs the customer knows at the time of buying the TV that his/her TV will be obsolete in a year, Samsung has stopped charging heavy premiumThe flagship of is debuting at 4500USD, while 2015(with one connect box) it debuted at USD(That was my original purchase price) I reject this response from Samsung and believe Samsung not just did wrong sales practice while selling the TV, but is also providing info via Revdex.com Regards, [redacted]

Hello, Samsung understands the concern, and need for repair of your productYou are welcome to have the phone shipped to Samsung for evaluation at no charge, however, if the phone is found to have physical damage you would be contacted to paymentIf contact is made a decision can be made at that time to proceed with payment, or have the unit returned unrepaired.As you may have been informed physical damage is not covered under the Samsung Standard Limited Warranty as we cannot speculate how damage occurredAdditionally, if you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicingIn some cases, they may send out a replacement phone and the defective phone is sent back to them in returnFor more details on a possible exchange, please contact your Service Provider.To proceed with evaluation please contact Samsung Support at [redacted] to arrange a Service Ticket

According to our files, Samsung has contacted the customer regarding the customer’s unit model # NE594R0ABSR/AAWe have addressed Ms [redacted] ’s concerns and have setup a service to have the product evaluated and serviced if need beWe also advised that if it is deemed as cosmetic damaged that Samsung would cover the trip/diagnostic for both parts and labor under the warrantyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has confirmed ATT Gear Sbands are available for replacementA new service ticket has been processed for shipment of the new bands.Samsung would be unable to authorize monetary compensation as it relates to the Gear S2.We do apologize for any inconvenienceReference Service Ticket #: [redacted] Thank you

Samsung has reviewed Mrs [redacted] complaint in regards to her television Our system shows a buyback refund in the amount of $745.11; reference Txt# [redacted] was submitted for the unit The refund was approved on 10/05/and a Refund/Compensation payment method website link e-mail requesting Mrs [redacted] preferred payment method was sent to her email on file Mrs [redacted] will receive a Response Required for Refund Process e-mail with the acceptance document attached, along with instructions that are required to proceed with the refund Please have Mrs [redacted] send in the acceptance documents once she receives it at her earliest convenience in order for the Refunds Deptto process the refund in a timely manner Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr [redacted] claim in regards to his refrigerator Our system shows the agent handling the claim spoke with him on 5/12/to inform him that based on the information in his file, it shows that he purchased the unit as is with no Samsung warranty The agent referred Mr [redacted] back to the retailer for further assistance No accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Blu-RayWe were unfortunately unable to speak with the customer directly as we were unable to reach her via email and/or telephoneWe would like to offer her a one-time free of charge repair accommodation if she is still having issues with the productIf you speak with the customer please ask her to reply to our email or contact us via telephone at the number provided belowWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt is very unfortunate for Samsung that they shipped the item only two days after contacting Revdex.comIt should not have happened this wayThank you, Revdex.com!Thank you, Revdex.com! Regards, [redacted]

Samsung has reviewed Mrs [redacted] complaint in regards to being charged $for the Trapromotion Our system shows a full refund in the amount of $225.00; reference Refund number [redacted] was issued on 9/28/for the Tracharge Please allow 3-business days for the funds to reflect in the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Our files indicate that the customer’s complaint regarding Model # GT-N5110ZWYXARhas been reviewed an additional time per customer’s rebuttal requestWe have offered and processed an exchange for the customer but also explained that should the replacement unit exhibit the same symptoms, it will indicate local connection conflict and the unit will not be exchanged againWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] This has not reached resolution as of yet, I will return to [redacted] again and ask them to reprint another receipt with their name on the top so that I can send that to Samsung Should they continue to choose not to repair my Gearfit then shall I file another complaint, or do we leave this one open? Thank you for your help with this

Thank you for allowing Samsung the opportunity to review your claim.Under the Samsung Standard Limited Warranty it is clearly stated the original product must be returned to Samsung in order to receive warranty service.Our records indicate in September this information was explained during a request to exchange a Note chargerAs a one-time courtesy an advanced accessory exchange was authorized, Service Ticket # [redacted] .We regret to inform you Samsung cannot extend an additional courtesy of advanced exchange due to the fact one courtesy has been provided and policy guidelines have directly been providedTo complete exchange the original charger must be shipped, and once returned replacement will be issued.Thank you

Upon further review of Mr***’s case at this time the resolution will remain the sameMr [redacted] was offered a parts accommodation and he is responsible for the labor Mr [redacted] has sent in emails to our representative stating he will share his experience with others in an attempt to get the resolution changed Mr***’s unit is out of warranty as of 12/and does not qualify for any accommodationsHe was offered the parts accommodation as an attempt to cover the more expensive part of the repair, especially if a panel needed to be replaced We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Samsung has made several attempts to contact Mr [redacted] and have been unsuccessful in reaching him The 1st attempt was a call to the phone number provided [redacted] at 11:20am leaving a message on voicemail, followed by email to [redacted] The 2nd attempt was another call to phone number [redacted] at 5:pm leaving a message on voicemail, followed by email to [redacted] A final attempt was by email to [redacted] informing Mr [redacted] we have tried several attempts to reach him with no success We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Our files indicate that the customer’s request regarding their Samsung microwave has been reviewed an additional time per customer rebuttal requestBased off of our customer service records, we show that the customer’s refund acceptance documents were received on 2/and a refund has been since issued on 2/19/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their RangeThe customer was approved and the customer has accepted for a refund under transaction # [redacted] face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] 3.Thank you

Complaint: [redacted] I am rejecting this response because: Samsung has DONE nothing to service me the customer or to stand by its product and its warranty This is a perfunctory response that serves absolutely no purpose except for Samsung to say they've responded to my complaint The fact of the matter is SAMSUNG REFUSED to service my dryer even though it is still under warranty Samsung invented every excuse possible to NOT honor the warranty I bought a double stacked Samsung washer and dryer from [redacted] and [redacted] made sure to tell me that my appliances were under a year manufacturers warranty but they did not tell me that the warranty is useless because Samsung REFUSED to service my inferior ( TWICE BROKEN ) dryer because they REFUSED to unmount it Samsung said I, a year old man with medical and health issues was responsible for manually taking down a pound dryer from feet in the air because they did not want to be liable for anything Great! How nice of Samsung to stand by their product, their warranty and their customer who got a RAW deal from a broken down piece of garbage dryer that has already broken down twice while under warranty Samsung told me that they did not install the washer and dryer and I would have to go back to the store that installed it because they installed the appliances and not Samsung Way to pass the buck Samsung! Is it not YOUR MOUNTING BRACKETS [redacted] used to install the appliances? ARE THEY NOT YOUR INSTRUCTIONS AND YOUR DESIGN but [redacted] is responsible??? So you're just another corporate cartel? Okay fine, I called [redacted] to see if they could unstack my dryer because Samsung refuses to do the right thing [redacted] would not do it because I was told the Washer and Dryer were still under warranty but the mounting bracket was not under warranty and they would charge me $to unstack it and another $to stack it back Really? so $I have to pay to do Samsung's and [redacted] job and where is this Warranty that they make SURE TO ANNOUNCE in order to sell this garbage they call appliances Where is the customer in all this? So how nice that Samsung says they've called me to service my dryer BUT NO WHERE DOES SAMSUNG PUT IN THIS RESPONSE THAT I COULD NOT ACCEPT THE SERVICE CALL BECAUSE I HAD NO WAY OF UNSTACKING THE DRYER AND THE REFUSED TO SERVICE MY DRYER AND HONOR THEIR WARRANTY BECAUSE THEY WANT ME THE CUSTOMER TO DO THE MANUAL WORK FOR THEM! I WANT MY MONEY BACK!!!! I WILL NEVER BUY ANYTHING SAMSUNG AGAIN AND I WILL NEVER BUY ANYTHING FROM A CARTEL CORPORATE OPERATED STORE! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:The information that Samsung has provided is factually lacking in detail and is intended to paint their company in the best possible light The facts of this case are that Samsung was aware of issues with this washer in the fall of 2015, they continued to produce and sell those units despite those concerns and I bought my unit on Feb25, Samsung made consumers aware of an issue in September of and only after several phone calls and emails did Samsung offer me a refund of the purchase price of my washer Samsung did not offer me this through initial conversations with them At the time they made this offer I asked about reimbursement for delivery, installation and accessories as these are standard parts of buying a washer that I just paid for 6-months ago Samsung has declined to do that and this is where our disagreement is They sold me a unit they knew had issues, this unit is practically brand new and I think what I am asking for is more than fair given this circumstance I do not feel it is fair as a customer that I should have duplicate expenses for accessories, installation and haul-off/delivery since they could have prevented this issue by pulling these washers off the market Furthermore I bought this unit on sale and Samsung is only offering to refund me the sales price which means I would have to wait for a sale to find a comparable washer that would work, if I could Once again I feel the fair thing and the right thing to do is for Samsung to give me 2-options of comparable washers and handle all expenses related to install and delivery, etc This could be done through a local dealer and they could probably negotiate the extra costs down to where it would be similar to giving me a refund but they chose not to I will not accept their low offer, it is not a fair offer and puts a financial strain on myself Furthermore the case number referenced by Samsung in their reply is incorrect, the correct case number is # [redacted] Regards, [redacted]

Thank you for contacting Samsung Electronics America, Office of the PresidentWe appreciate the opportunity to respond to your concernsSamsung believes in building quality products and we apologize that all of your expectations have not been metWe value our relationship and are committed to providing the highest level of service simply because our customers deserve itThe feedback you provided is vital to Samsung and our commitment and dedication to our products and servicesWe will utilize your feedback to consider possible changes and enhancement to our current policies and proceduresPlease contact us if you should have any other concerns you would like to bring to our attentionBest regards, SEA Office of the President