Samsung Electronics America

Upon further review of Mr***’ claim, our system shows a refund check in the amount of $2,139.989; reference Txt# [redacted] was issued on 6/15/for the unit Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Ms [redacted] claim in regards to her refrigerator Our system shows the agent who handled the claim, contacted Ms*** on 6/13/to discuss the claim Ms*** told the agent that a day after she filed the Revdex.com complaint, she received an email from ENR (Exchange and Refunds) that her refund was being processedMs*** expressed her dissatisfaction with the timeframe for the refund to be processed The agent explained the refund process to Ms***, including that the cord for the unit had to be cut as part of the refund requirements Once the refund has been processed to be issued, Ms*** will receive a Refund Check Issued e-mail informing her that the check has been issued Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

I recieved a smart tv for a present the Xmas before last and hooked up the tv in January 2014, after a couple months of very little usage the screen went blankAfter weeks of calling to resolve the situation I mailed it to Samsung and they supposedly fixed it, I recieved the item back in approx beginning of OctoberNow just a few short months later the TV has the same identical issue and is out of warrantyIf it was fixed correctly the first time I don't believe it would have done the same exact thingUpon looking online I have found for this to be a common issue with their productsAlso on a side note this was purchased as a smart tv that I should've been able to down load any apps I choseAfter using it a notice came on the set that as of a certain date only Samsung apps would work on itThat seems like a bit of a bait and switch to me! It is as if I was sold a convertible and then told after the fact that I wouldn't be allowed to put the top downI would appreciate a prompt repair or replacement, expecially since it is a reoccurring issueThe TV itself is not used regularly and there is no reason for it to have stopped working other then faulty building in the first place, as I said it has the EXACT same issues as beforeIs seems as if only a temporary fix was done in order to get it through until the warranty expired

Complaint: [redacted] I am rejecting this response because: although I was provided with the $credit, I was told that the samsung level one wireless headphones was no longer availableUpon checking the samsung.com website, I found the headset to be avilable for purchaseEither I am given the samsung level one headphones or I am given a different set of headphones would be great Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am very happy that this will finally be resolved after months! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:the Samsung television I purchased was supposedly a NEW Unit and their should have been nothing wrong with this deviceI did receive an email [redacted] on Oct.26, The email stated "While Samsung is sadden to hear the units were not what you expected, the LIMITED WARRANTY associated with them does not include any type of buyback for buyer remorse." I don't have buyers remorseI stated that I didn't want a Refund at first, I wanted my television ReplacedThis TV is not months old as yetMs[redacted] stated LIMITED WARRANTY-what does that mean? That wasn't stated anywhere when I purchased this unitIf in fact the unit has another black-out concerning the LCD Panel, how many times should I accept that Samsung will come to repair it? It is not fair to me as a consumer to purchase a NEW item that's defective Regards, [redacted]

Sending my phone to Samsung for repair is a waste ofMy timeI have been told if there Is a red dot there is nothing anyone can do to repair itSamsung needs to make it ABSOLUTELY CLEAR in their advertising that if the SACTIVE IS DROPPED IN WATER THEY WILL NOT RELACE THE PHONE REGARDLESS OF THE IPRATINGAND REGARDLESS OF HOW DILLIGENT THE CUSTOMER IS IN ENSURING THAT THE BACK OF THE PHONE IS SECUREBOTTOM LINE :IT WILL ALWAYS BE THEM AGAINST WHAT THE CUSTOMER KNOWS TO BE TRUE

Samsung has reviewed Mr [redacted] complaint in regards to a refund for his refrigerator Our system shows the agent handling the claim spoke with Mr [redacted] *** on 9/25/to discuss the case The agent informed Mr [redacted] *** that Samsung has deemed the unit defective/irreparable and offered him a full refund which he accepted The agent submitted a refund request in the amount of $2,478.46; reference Txt# [redacted] for the unit for approval Once the refund has been approved, Mr [redacted] *** will receive an email with the acceptance document along with further instructions on how to proceed with the claim The agent advised Mr [redacted] *** that the product is under review and to hold on to unit until receiving these instructions to avoid any delays in the refund/claim process Please have Mr [redacted] *** send in the acceptance documents once he receives it, in order for the Refunds Deptto process the refund in a timely manner Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr [redacted] claim in regards to his refrigerator Our system shows a service request; reference Txt# [redacted] was submitted for diagnostic evaluation only The agent spoke with Mrs [redacted] on 7/03/and advised her that a technician will be sent to evaluate the rust however it is at the technician’s discretion on how they will proceed with the service to which she agreed An ASC agent will be in contact with Mr [redacted] or Mrs [redacted] to schedule service on the unit We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Ms [redacted] claim in regards to unlocking her phone Our system shows Ms [redacted] has been working with both Samsung and [redacted] in trying to resolve unlocking the device to be able to use it internationally We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the coverage section of the Samsung Standard Limited Warranty liquid damage is not covered As for the Galaxy S Active as long as the unit is used with the specifications allotted the unit should uphold to contact with liquid If the unit is not used within those specifications, or the liquid contact is too severe the unit may show signs of liquid damageUnder warranty when a product is received in this condition it is returned to the consumer without repair because any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the handset Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over timeSamsung cannot speculate how the damage occurred, but only report our findings upon evaluation of the productAlthough not covered under warranty Samsung can make an exception and offer to repair the unit with a required fee of $ If you wish to continue with this offer please refer to Service Ticket # [redacted] contact Samsung Customer Support at ###-###-#### to make payment and once the credit hold is processed a new UPS E-label will be emailed for return shipment of your product.Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIn order for Samsung to provide assistance we would require the handset be shipped to the Samsung Repair Center for evaluation If liquid damage is found during evaluation this may indicate the phone was not properly sealed when in contact with liquid, or the liquid contact was too severe Unfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the handset Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over timeIn these circumstances, due to Samsung's policy concerning repair, it is no longer feasible to attempt to repair the phone because the cost associated may in most cases cost more than the actual value of the unit; consequently, the phones received in this condition into our North Texas repair facilities are shipped back to the customer unrepaired Samsung cannot assist in the refund of your product, however, if you would like to send in your handset for evaluation please contact Samsung Customer Support at 1-888-987-and a live agent will be available to assist youThank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, we informed the customer the refund would be processed through the customer’s finanical institutionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Like I said previously your company has had two chances already to fix the problemI do not see that sending my phone for a 3rd time is going to make a differenceEach time you have had the phone for week send it back the same NOT WORKINGI just want my money refunded as your complany was not able to fix it properly the first timesI went to [redacted] & got a new SIM card & that is not working eitherI am just going to have to buy a new phoneCan you please refund he money so that I am able to buy a new IPhoneI don't have time to keep going back & forthI sent it to a legitament place (Samsung) to have my phone fixed not a mom & pop shop & your company was not able to fix itSo I have no other choice but to get another onePlease, Please refund the money How long do we have to keep going back & forthService repair was awful & now you are making your customer service as bad Regards, [redacted]

Revdex.com:Though I am not pleased that I had to take the drastic measures of escalating to the Revdex.com in order to receive my certificate, Samsung has finally sent me the e-certificate which was promised as part of my purchase back in AprilI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Samsung has reviewed Mr [redacted] complaint in regards to the "Entertainment Promotion" for the Samsung Galaxy S8+ phone Our system shows Mr [redacted] was contacted via email from the Office of the President because the Promotions team was unable to find a submission using Mr [redacted] email address and phone number listed on the Revdex.com complaintThe Promotions team requested an alternate email address in order to look into the complaint further Mr [redacted] replied to the email advising that email address [redacted] was used on the order and email address [redacted] listed on the complaint is the email address on his Samsung account The Promotions team attempted another search and advised that the original email address as well as the second email address provided were not coming up in the systemAt this time, the only conclusion is that there was never a submission from Mr [redacted] for the promotionThe Promotions agent stated that both email addresses and phone number were tried in an attempt to pull up a submission and the last name [redacted] is a popular name which brought up over 14,names, so it would be very hard to try and locate by a name search If Mr [redacted] has any additional information that can assist with locating his submission for the promotion, please have him respond to the email from the Office of the President Until then, unfortunately due to the Promotions team not being able to locate a submission for Mr [redacted] , no accommodations can be made for this claim at this time Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Ms [redacted] claim in regards to her phone Our system shows the agent handling her claim made several attempts to contact her but has been unsuccessful The agent left voice messages with their contact information requesting a call back to discuss the claim further Please have Ms [redacted] contact the agent is she still needs assistance with her claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionThe customer’s claim and file history have been reviewed, we understand the customer’s request for reimbursement for repair costs based on the referenced Capacitor SettlementRespectfully, the unit, due to age, is not eligible for any out of warranty accommodationsAs you are aware the original manufactures warranty is months parts and labor in to which have expired according to our system database and the referenced Capacitor Settlement that is mentioned was complete by September Customer support is correct in their response of no accommodations availableAgain, we greatly apologized for the any inconvenience this issue may have caused you and thank you for your timeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Hi I tried to contact Samsung at the number they list in this replyThey don't answer, just allow you to leave a message that they never returnThis is the second TV that has the same issue, and they want to replace with the same model againI feel Samsung should call me, and help me, and really helpIn stead of jerking me around Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: They didn't answer any of my questions and or deal with the face of the extreme rudeness of their employees to me"Telling me my wife was over reacting and the recall actually wasn't a big deal and she shouldn't worry about washing clothes with my two year old daughter around"This service is completely unacceptable I will I'll be spending more money than I spent a year ago on a product they made unsafe This is not resolved Regards, [redacted]