Samsung Electronics America

Samsung has reviewed Mr [redacted] claim in regards to his refund for both phones Our system shows a refund in the amount of $for IMEI [redacted] ; reference Txt# [redacted] and a refund in the amount of $for IMEI [redacted] ; reference Txt# [redacted] was processed on 4/04/and is scheduled to go out on Tuesday, 4/11/to the address on file Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their washerWe have canceled the customer’s repair service due to the customer opting for the rebate offerWe have submitted the customer for the rebate optionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mr***’ concerns with his washing machine We apologize for the inconvenience and any issues you have experienced with this claimRegarding the rebate there are two options available for the recall • The first option is a free in-home repair that includes reinforcement of the washer's topConsumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer • The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brandConsumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailerThe rebate amount is based on the model and manufacture date of the recalled washerConsumers who choose a Samsung washer will receive an additional loyalty incentive up to $toward their new Samsung washer purchase Unfortunately the agent has not been able to reach Mr [redacted] after several attempts to discuss his claim The agent has called [redacted] & has emailed [redacted] Please reach out to the agent(Marvell) that has been attempting to contact you at [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty serviceSamsung as a courtesy will evaluate your product and determine the appropriate resolution to this issue Please take advantage of the free shipping instrument that will be provided for the return of your productIf you would like to proceed with warranty service, please contact [redacted] Thank you

Samsung has contacted the customer regarding their concerns with their washer Customer states that the repair has been completed on the washing machineCustomer wanted some type of compensation for the inconvenienceOffered the customer a dollar e-giftThe customer declineAdvised the customer that I would notate the fileThe customer states that this is not sufficientAdvised the customer this is the only accommodationCustomer states that she reach out to the Federal Trade CommissionAdvised the customer that I would notate the informationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim # [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to her phone Our system shows the agent who handled the claim spoke with Ms [redacted] on 6/07/and advised her that Samsung recommends repair on the device before seeking any alternate resolution The agent inquired if Ms [redacted] made contact with her wireless carrier regarding the replacement program Ms [redacted] stated that they were unable to assist her however she will take the unit into the Samsung/Experience location in [redacted] for further assistance Ms [redacted] thanked the agent for following up with her before the call ended We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his dishwasher Our system shows a refund request in the amount of $was submitted for the unit A Refund Payment Requested e-mail was sent on 10/24/to Mr [redacted] email on file informing him that the refund is being processed for payment The refund was processed and 10/25/17, Mr [redacted] was sent a Refund Payment Processing e-mail informing that the refund is being processed to be issued Once the check is issued, Mr [redacted] will receive a Refund Check Issued e-mail informing him that the check has been issued for payment Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung home theater systemAs an accommodation we have offered to cover the cost of the repair, the customer acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Our files indicate that the customer’s complaint regarding Model # UN65F8000AFXZA has been reviewed an additional time per customer’s rebuttal request Based off of our customer service records, we show that the repair is still in progress and the assigned repair service center will be going to the customer’s home tomorrow 9/25/to attempt to complete the repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I find it quite ridiculous that it took a Revdex.com complaint and weeks of being ignored by the company to get to this resolution, but the bottom line is, I only wanted them to honor the warranty on my tablet.Thank you for your assistance Regards, [redacted]

Samsung has contacted the customer regarding their RefrigeratorThe customer was offered a one-time free of charge repair and the customer has accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has further reviewed Ms [redacted] ’ claim in regards to a refund Our system shows the agent who handled her claim contacted the E-Commerce Division on 4/21/and they verified that on 3/31/17, the refund was completed and released Please have Ms [redacted] contact her financial institution again to confirm the refund was issued back to the credit card on their end We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: I have submitted the requested proof of purchase receipt, to the email address provided by Samsung, on Friday 2/and am awaiting a response Regards, [redacted] ***

Upon further review of the customer’s file, the customer has been offered a comparable Model that is available brand new in stockUnfortunately, the customer declined our offerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Unfortunately our records do not indicate a pending [redacted] claim in progressAt this time a [redacted] claim has been created, ticket # [redacted] You will need to allow the necessary time frame for the claim to be investigated and a resolution to be provided, 8-business daysOnce a resolution has been determined a member of the Samsung [redacted] claims department will contact you with the outcome.We do apologize for any inconvenience this may cause

Samsung has contacted the Product Liability department regarding the customer’s deviceThe customer’s claim has been forwarded to SFM for more assistance and has been contacted to inform the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Dear Ms [redacted] :Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience We are sorry to hear that you are experiencing issues with your Samsung dishwasher Samsung believes in building quality products, and we apologize for not meeting your expectations We value our relationship with you and we are committed to providing the highest level of service simply because you (our customer) deserve it The feedback you have provided is vital to Samsung and our commitment and dedication to our products and services We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures However in your case, your dishwasher is OOW (out of warranty) and no accommodations can be made other than to offer OOW service Regrettably, Samsung’s stance remains the same Due to the unit being out of warranty, no accommodations can be provided for this claim Understanding your frustration, we still consider you a valued Samsung customer and we apologize for any inconveniences you may have experienced with this case.Sincerely,Samsung Office of the President

Samsung has contacted the csutomer regarding their Gear Watch.The customer has been offered a one time free of charge accommodation under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Our files indicate that the customer’s request regarding his Samsung television has been reviewed an additional time per customer rebuttal requestFor customer satisfaction, we have approved a return for the customerWe apologize for any inconveniences and/or delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mr [redacted] claim in regards to his refund Our system shows that the Exchange and Refund Dept have processed a request for a full refund on 3/06/due to Service not being able to resolve the issue with the unit A Refund Payment Requested e-mail was sent; reference Txt# [redacted] informing him of the refund We apologize for any inconveniences and delays the customer may have experienced with this caseThank you