Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: I did not accept this resolution nor find this an acceptable resolution to my complaint Samsung offered to cover the parts only while making me responsible for the repairs, I inquired as to the cost of the labor and without answering my inquiry, an appointment and service was dispatched to an "authorized repair vendor." Being a longtime customer and loyal fan of Samsung, their failure to acknowledge that my television is clearly defective is disheartening and unfortunately leaves me unable to trust the brand in the future Having the highest end TV fail times with the same malfunction in less than years, after twice being repaired by their "local authorized repair vendor," how can I be confident that an additional repair, which I am now being asked to pay the labor and travel expense for will not ultimately lead to the same failure 6-months from now I know this is not a typical or massively widespread defect as I have owned Samsung TVs, none of which have failedSamsung should acknowledge that I have a defective set and offer to replace it, refund my purchase price or repair it with a warranty provided the same failure reappears again in months I hope Samsung has enough pride in the brand name to do what is right Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung EVO 500GB SSD We have sent the customer an email with some troubleshooting stepsThe customer advised that once he reviews the email he will get back to us if he has any further issuesWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

Upon further review of the customer’s file, the customer has been set up for another repair service under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr***’s claim again in regards to his phone Our system shows the agent who handled the claim advised Mr [redacted] that the warranty is a service warranty and if the device is giving him issues, he would need to proceed with service for the deviceMr [redacted] is refusing service of the phonePlease have Mr [redacted] contact the agent if he would like to proceed with service on the device No further accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their Smart phoneThe customer is being set up for a refund; the customer will be notified for the device pick upWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has attempted to contact the customer to address their concerns regarding their televisionUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] .com so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

Samsung has contacted the customer regarding their washerThe customer has been provided the link to the TLW repair portalWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN32F5500AFXZASamsung has advised to the customer that we are happy to provide the needed warranty service in full satisfaction of our limited warranty however the customer would need to package and ship the unit in for factory repairSamsung has additionally offered and will supply the customer with a free of charge shipping label for his convenienceIn-home repair can be arranged but the additional trip costs will not be covered by SamsungUnfortunately, Samsung will not be able to offer an exchange/buyback on this claim at this timeCurrently, we are waiting to hear back from the customer with acceptanceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung WasherWe have offered to set up service for the customer and have also offered to cover the cost of the repairThe customer has advised to us that they will be in touch with us as soon as they return from a business tripWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her dryer Our system shows the agent who handled the claim called Mrs*** on 7/26/and advised her that an agent from the [redacted] team would be contacting her (today 7/26/17) to present her an accommodation offer Mrs[redacted] told the agent that she would wait on the call from The [redacted] *** Prior to contacting Mrs***, the agent spoke directly with a [redacted] *** supervisor and was reassured that an agent would contact Mrs[redacted] to assist her further with her complaint Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

As per Samsung e-commerce division as 10/06/Mr [redacted] dispute had been removed from the order and as per Mr [redacted] request a refund for order # [redacted] has been initiated Mr [redacted] can expect to see the funds returned within 5-business days We sincerely apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Upon further review of the customer’s file, we are still waiting to hear back from [redacted] in regards to this customer’s eligibilityThey were initially rejected for no CTN activity matchWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Good afternoon, Currently I am a extremely dis satisfied customerWhen originally calling in reference to the Note exchange on 9/I spoke with an agent named Ruben at 10:Ruben looked into when AT&T would get the new Note 7's so I could exchange my phone that could blow upThey said on average a weekI asked because of the inconvenience are there anything in addition that he is able to do since I have to go out of my way to exchange the phoneHe said he can not but he can transfer me to the IM Support departmentI was than transferred to ChianeAfter her asking her manager what they are going to do she said I may get the 25$ credit or in store gift cardI ask for that to be sent in an emailShe said she could not send it in an emailHer manager may be able to thoughSo she transfers me to a VERY RUDE REP by the name of KenI asked Ken times if he was a manager by the 3rd time he said noI ask if I could talk to his manager he said sure he said his name was LeeAfter waiting on hold for minutes he HUNG UP ON ME! I called back to speak with Saber She was really niceShe said she would transfer directly to a manager in IM SupportShe transferred me to CathrineCathrine took great notes after she heard what happened she informed me she was NOT a managerShe than transferred me to her manager named SherwinSherwin is a manager in a call center in the PhilippiansThey way I know that is because I asked him to PULL THE CALL FROM WHEN KEN HUNG UP ON MEHe said he can not since Ken is not in his call centerI informed him I manage multiple call centersIf he did not have the authority to pull that call I NEED to speak to someone that canThan Sherwin transferred me to EnricEnric re assured me he was going to pull the call and also inform his manager of what is going onThat him and his manager needed to make an executive decisionHe said that they will be calling me directly on 9/6/because of the holidayAlso he was going to send me an email to verify that he was going to do thatToday is 9/10/I still have not received a call from any manager or anyone from Samsung or any email in reference to our conversation to let me know that the call was pulled and your guys are doing what your suppose to be doing as my customer service teamIf this is the way I am going to be treated moving forward I will not be a Samsung customer any moreI have had the Note 2, Note 3, Note 4, my wife has the NoteI have the Note We have always had the NoteI've never had an issued until nowThe true colors of Samsung is really showing!!!! I am not satisfied customer in any form or fashionI live off customer serviceIf this is how a customer is supposed to be treated from a multi trillion dollar company than they really need to make sure things like this are not falling through the cracks!

Samsung has reviewed Mr*** complaint in regards the Traprogram with his Samsung.com order Our system shows E-Commerce is currently investigating this matter and an agent will be in contact with Mr*** with a resolution once the investigation has concluded Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s unit model # PN60E530A3FXZASamsung has offered the customer a one-time free of charge repair accommodation on 7/1/Repair has been completed as of 7/8/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Revdex.com: Though I am not pleased that I had to take the drastic measures of escalating to the Revdex.com in order to receive my certificate, Samsung has finally sent me the e-certificate which was promised as part of my purchase back in AprilI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his refund Our system shows the original check (submitted on 12/05/16) was mailed however Mr [redacted] stated he did not receive it A Samsung agent spoke with Mr [redacted] on 3/16/and advised that since the check was not cashed, another check would be reissued in its place The agent submitted a request have the check reissued for the device Once the refund had been processed and issued, please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their microwave ovenThe customer has been set up for free of charge repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their dryerThe customer has been requested to submit their purchase receipt for a possible accommodationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionAs an accommodation, we have offered the customer a one-time free of charge repairSamsung’s one year limited manufacturer warranty is for serviceWe provide the service to ensure that any issues that arise are taken care of without the customer incurring any costThe customer accepted our offer and we have set up a repair service request on his behalfWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you