Samsung Electronics America

I am rejecting this response because: Samsung has not contacted me regarding this orderI have emailed daily with no responseGlad to see I am being refunded, however I would like to see it in a email reply from the woman I spoke to and email daily

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am waiting upon [redacted] to call me about the Note or Edge to be in stockThey said it could take up to a month to receive phoneCan I email the receipt upon arrival of the phone? Regards, [redacted] ***

Samsung has contacted the customer regarding his concerns regarding his microwave [redacted] has been offered a pro-rated buyback of $based on the original purchase price and length of ownershipRegarding the years additional warranty coverage for all of the remaining products, respectfully that request will not be honoredHowever if [redacted] wishes to purchase additional coverage Samsung can provide contact information for a pricing inquiry We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Samsung has reviewed Ms [redacted] complaint in regards to washer Our system shows a refund in the amount of $609.00; reference Txt# [redacted] was submitted for the unit for approval The refund was approved and a Refund/Compensation payment method website link e-mail requesting Ms [redacted] preferred payment method was sent on 9/20/to the email on file A Response Required for Refund Process e-mail with the acceptance document attached, along with instructions that are required to proceed with the refund was sent as well Ms [redacted] refund/compensation payment method was received 9/29/and updated in the system Please have Ms*** send in the acceptance documents (if she hasn’t already) at her earliest convenience in order for the Refunds Deptto process the refund in a timely manner Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, ***

Upon further review of the customer’s file, a Samsung representative has attempted to contact the customer on 6/and has left a message for the customerPlease have the customer contact us at [redacted] so that we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has attempted to contact the customer at ###-###-#### or ###-###-#### to address their concerns regarding their RefrigeratorA Samsung representative has left a message for the customer Unfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Samsung has reviewed Mr [redacted] claim in regards to the DMD chip for his television Our system shows the agent handling his claim contact Mr [redacted] on 3/29/and informed him that the part was available Mr [redacted] asked to have the part sent to him directly so he can find his own service to install the chip The agent confirmed that there are no local ASC in his area and informed him they would submit a request to our parts department to have the part sent to him directly Mr [redacted] was advised that the request would have to get approval first and if approved, the part would be sent to him directly If the request is denied, then the agent will contact him and inform him of that as wellMr [redacted] stated that would be fine We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: They knowingly and comtinued to sell a phone with a faulty part and refuse to accept responsibility for their shoddy work Regards, [redacted]

Samsung has reviewed Mr [redacted] ’ claim in regards to his sound bar Our system shows the agent who handled the claim spoke with Mr [redacted] on 6/08/and advised him that the BOS (Bill of sale) he provided shows that the unit is from an unauthorized internet reseller on *** In addition, it is documented that the unit is refurbished and holds no warranty with Samsung The agent advised Mr [redacted] that since he declined to pay for the repair, the unit will be shipped back to him unrepaired Mr [redacted] told the agent that he will send the sound bar back to the retailer No accommodations can be made for this claim at this time We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their televisionThe customer was informed the television has been shipped and scheduled for delivery on 9/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am very happy that this will finally be resolved after months! Regards, [redacted]

Upon further review of the customer’s file, the customer has been set up for service and parts have been ordered for the unitWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms***’ claim in regards to a refund for her phone Our system shows compensation in the amount of $640.44; reference Txt# [redacted] was approved and a Compensation ReqSubmitted email was sent today, 6/20/to Ms***’ email address on file notifying her that the refund has been submitted to be processed We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Ms [redacted] complaint in regards to her refrigerator Our system shows the agent assigned to the claim spoke with Ms [redacted] on 10/12/to discuss the case The agent offered to cover for parts only on the repair and submitted a service request; reference Txt# [redacted] for the unit An ASC agent has been in contact with Ms [redacted] to schedule the repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr [redacted] complaint in regards to being charged $for the Trapromotion E-Commerce has advised that Mr [redacted] returned the device and a refund in the amount of $was processed on 9/28/for the order As such, the travalue needed to be refunded as well and a full refund in the amount of $150.00; reference Refund ID # [redacted] was issued for the Tracharge Please allow 3-business days to see the funds to reflect on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Please have the customer contact us at [redacted] so that we may assist For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Thank You so much! I have been contacted and the issue has been resolved Thank you again! Regards, [redacted]

Samsung has contacted the customer regarding their televisionWe have offered the customer free of charge labor with the customer responsible for the part cost and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted] /AASamsung has offered the customer a direct exchangeThe customer accepted this option and the proposed exchange modelCurrently, the exchange is approved and in progress for completion in the next few business daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you