received mail advertising internet service with speeds up to 50mbps that was months ago have had tech to house 3times with deferent reasons way I can not have service I assumed I would get why did they send flyers out for something they can not supply keep saying tower is not ready lie after lie sent flyers to get people to sign up for service they never had and still don't have
We started 50mbps service in April Download speeds were within 50% of contract (e.g., 25mbps) most days until about mid-September 2017, at which point there was a dramatic drop, down to as low as 0.2mbps After several support calls and on-site tech visits, download speeds still fluctuated wildly December speeds were awful, mostly below 3mbps when we were online in the evening We had several periods of complete service loss (including no internet phone), and frequent abrupt disconnects from our favorite sites We never got close to the 300GB download limit (that was never an issue) Current status: service still awful I plan to file a formal complaint in the near future, and to ask for a refund of all money paid to them after September 10,
In July of I switched from *** *** Internet service because the fastest speed they offered was only 1.5Mg I went to *** because they offered 10Mg which was much faster for about the same money For the first Year and a half or so it was working great, but still had some issues from time to time In Late I got a notice that *** was bought out by Rise Broadband Ever since the buyout I never received service at the speeds that I was quoted, contracted, or paid for So after many phone calls, and several service calls from Rise, they told me to upgrade to the 20M service They said it'll be much faster and better, so I upgraded thus starting a new year contract and costing another $a month Well the service was worse than ever and I never even came close to the agreed 20Mg and most of the time wasn't even close to 10Mg In June 2017, I had enough, and talked to several people at Rise (*** * *** are of them) I was told my issue was going t
I recently moved to Nevada TX and signed up with Rise Broadband for internetThey were the only one advertising up to 50mb speed in this areaI spent at least minutes on the phone with their rep signing up and alot of the time was spent waiting while he tried to confirm with people that my address could get the 50mb planI was told it could so I signed up and was told it was a little more per month which was okWhen the installation tech came out he said he could only get 20mb speed for me at my addressLess than weeks after we signed up, our wifi stopped working and then all the internetI had to have someone come back out meaning I had to take off workagainthe guy that came out this time told my husband that the first tech had used indoor wiring on the outside of the house and had improperly hooked up the service inside so he was saying that was the problemTHENa few days later, after a storm, we notice our dish on the roof is MISSINGWe thought the storm ble
Rise Broadband's connectivity has been an issue since August in the Rifle, CO areaWhen I have contacted the technical service help center they tell me that there is an "issue with their access point causing the slowness during peak hours" (slow all the time, not just peak)They cant give me a date that it will be fixed or a solution to the problem just that a technician is looking into the issueI have not received the service at the speed that I am currently paying for now for months
I have received no or suboptimal wifi internet for wks nowI have called customer service multiple timesThey tell me they are still working on the issue and they cannot tell me how long it is going to be until the issue is resolvedWhen I explained that I expect to get all of my start up fees refunded plus a refund of the three weeks without service - they pass me on to another person who tells me they will get back to meThey tell me they are having trouble with the "tower." They act surprised that I have not received an email explaining to the customers without service that they are experiencing troublesThey tell me the issue has been escalated yet I still do not have full service My home serves as a business and my customers are not happy I cannot afford to continue with their inadequate and unreliable product and/or customer service - I want my start up costs refunded and internet time lost also refundedI have spent hours on the phone, been disconnected and have to s
I signed a year contract agreement with Rise Broadband a few months agoThey agreed to provide a service and I agreed to pay for that serviceRise Broadband has consistently had service issuesTheir internet service has been down in our area since September 20, (days) and their Customer service is aware of the issue but will only credit my account if I've been calling to report the outageThe contract is now null and void since they repeatedly failed to provide a service
I have had service with this company since when it was first under Beehive Wireless (which I had no problems with my service) then it was sold to Digis Broadband in which I immediately started having issues with the service (but I was told that it would be resolved soon and was only having difficulty due to the systems clashing and that they were working on it) after that Digis switched names to Rise Broadband and the issues got worse ( I have had to call many times about not having the speeds that I signed up for and after months of calling tech support and having numerous technicians come out I was told that they don't maintain speeds during peek service times and that there is basically nothing that they will do about it.) Which brings me to my current situation I have cancelled my service and do not agree with the fact that I am being charged a $cancellation fee, since I have not been receiving the service that I signed up for The fact that Rise Broadband did not pr
I paid them via auto payment from my checking account each month which was done on Oct I cancelled my service with Rise Broadband on Oct 3, I tried to do it on Oct and was on hold for min and couldn't stay on the line any longer because had to go to an appt When I did reach their customer representative, I was told I would receive none of my October payment of $payment back I thought it should be refunded at prorated rate as they removed their equipment on Oct They would only have to credit my checking account Also, their service was rarely at mbps which I paid for Most of the time it was barely mbps I cancelled my service due to high cost and poor service
I have never received the download speeds my contract specifiesDespite numerous calls and chats on-line I was always told there was nothing wrong on their endWell obviously there was because I have found a new provider that delivers the speeds promisedDespite my not receiving the speeds specified in my contract they still are charging an early termination fee
The service this company provides has become less and less satisfactoryIt has downgraded my serviceAnd, when I called to ask whythey denied doing soI'm still having intermittent connectivity issues
Recently, this company wanted to add additional services for which it could charge-without my permissionAll without my knowledgeI discovered this by inquiring about an increase on my monthly bill
I opted out of this additional service and told them not to charge me for itI don't like this company's business practices
I have had internet service with Rise Broadband for over years that has been a complete failure in providing the service that was agreed upon in our contract for internet service of 15MbpsI have logged a large number of test of their services that show a speed of no greater than 5Mbps at most for the majority of the year contractUsing the Speedtest.com services, one can find out the speed they are receiving with their provider and that is what I used to record the lack of service we have received from this companyI carried out my year contract regardless of the poor service this company provides because I am a very responsible individual but when I make a call, as I did this evening to 844-411-and talked with a representative named "Kim" and was treated with such disrespect and rudeness that I have had about all I can take from this companyI have made numerous calls to 844-411-7473, due to no service at all, almost every month but yet I continued to stick with my obl
This company has an agreement to provide internet service to our home
We have continually requested that service meet the basic promise we signed up for
In October, 2016, we "upped" our service to a download speed of 5Mb/sec
The service has been regularly checked, and cannot regularly provide 5Mb/sec
Multiple sites including the company's own speed software is used, and generally agree
The provider agreed to give $10/month off until they could meet the requirementHowever, they implemented a fee increase to all customers, moving us back to approximately the original price we were paying
The provider noted that sometimes their service is poor due to bad weather, and offered to reimburse us when those outages occurred
The provider noted after multiple complaints that they had to upgrade their equipment to handle the gain of new customers on the local towerThey noted that this new equipment would be up and operational on April 8th
The date has come and gone, and the
We have sold our home I contacted Rise Customer service weeks ago to tell them about the sale of the house so as to put our account on vacation until next home is finished being built The lady I spoke with said that is no problem as I have been a customer for several years, but to call back closer to move out date to suspend the service
I called back on Friday 4/and the representative told me that I was now under a contract that started in Dec I told her I have been a customer for years She then proceeded to tell me that I was under a contract that started in May ' I once again told her I have been with you for years since you were called Skybeam I told her I had talked to someone a few weeks ago and this was not an issue She is now telling me its a $term fee to cancel and suspending is not an option since I am under contract I told her why would I sign a year contract when I have been with you for years; My house is up for sale and will be moving;
I am filing this complaint because Rise Broadband has been unresponsive to complaints about poor internet connection speedsThere are multiple users across multiple towns that are experiencing reduced speeds while Rise does not offer anything to help with the issuesWhere I am, Rise is my only internet option and it seems they know this
I am on a plan that offers up to MB download speedsI received this until a month agoNow I'm lucky to receive MBWhile I understand this is an "up to" speed, this is poor service and cannot be justifiedAs previously stated, I know that their towers are capable of these speeds as I've had them before
My hotel, like many businesses, depend on the reliable internet at all times When the sales person sold me this service, I was told 99.5% reliability, but it has been far from that This claim is also on RiseBroadband.com
We have had multiple outages over the time we have had this service and we loose revenue each time My hotel franchise advertises 100% free/reliable internet, I am obligated to refund each guest that complains about the internet, a 100% refund, and we get fined from our franchise, if the complaint goes to corporate
recent most troubling issues:
on 5/my internet service went out around midnight, my night auditor called multiple times, each time being told the tech is on route to repair issuethe internet didn't get working until 9:45am, and we had 3, 100% refunds due to guest complaint about the internet outageWe were told this will not happen again
on 5/during one of the business transient holidays, ($119+tax room rates) the internet w
Rise Broadband always wants to blame the slow speeds of .88Mbps on equipment in my end Everytime it has turned out to be on their equipment I have to use the chat ony phone usingy cellular data to even contact them and they want me to call their number to do troubleshooting There's not much I can do on my end when all I have connected is a phone, a ***, and a smart TV I purchased a new TP link *** ** router a few months ago because of connection issues and them always trying to blame my equipment Everything has been fine and working at the slow 3.5MBps which is the fastest they offer me On Saturday June 2017, My internet quit working Yeah support told me it was a known issue bring worked on but no ETA on when it would be fixed Some theny speed has been under 1Mbps Tech support told me today June that they see no issues on their end to I need to call in and make sure it's not on my end I am an IT Tech and the equipment has been working fine up until
HelloAfter years of service with Rise broadband, I called them in mid-September (2017) explaining that we were moving on October (2017), and thus would no longer be needing their services after that dateThe conversation was friendly, the CSR wished me luck and asked us to keep them in mind should we want to come back to Rise as a customer in the futureFlash forward to mid-October......by this time we've moved, and the buyers have since taken possession of our old house that we sold them on October I was then surprised one day to get a newRise bill for the upcoming month's billing cycleI called in to Rise, explaining that I had made arrangements for service cancellation back in Septemebr, to take effect October The person I talked to this time said they had no record of such a previous conversation, but she would process the order right then in any eventI was starting to get a little nervous, thinking about Rise's equipment that I realized in the course of this call mu
I have been with Rise Broadband for nearly yearsIn that time, I have been on their auto-pay program and never missed or had a late payment oncePer Rise the month before I cancelled, my credit card was for some reason declinedUnfortunately, it is what happened next that leads to the issue I have with Rise BroadbandRise did not notify me of the failed payment, until the next billing cycle, when I received my billing statementIt was then that it was noted, I was being charged a late fee for the "missed" paymentHad I been contacted regarding the failed payment method, I would have been able to resolve it within their day grace period windowUnfortunately, Rise failed to notify me When I contacted Rise, I was greeted by their extremely rude customer service agents who immediately threatened to send my account to collectionsI have tried multiple times to resolve the matter, but have been met with 100% resistance! I have requested to speak with a supervisor, and was tol
received mail advertising internet service with speeds up to 50mbps that was months ago have had tech to house 3times with deferent reasons way I can not have service I assumed I would get why did they send flyers out for something they can not supply keep saying tower is not ready lie after lie sent flyers to get people to sign up for service they never had and still don't have
We started 50mbps service in April Download speeds were within 50% of contract (e.g., 25mbps) most days until about mid-September 2017, at which point there was a dramatic drop, down to as low as 0.2mbps After several support calls and on-site tech visits, download speeds still fluctuated wildly December speeds were awful, mostly below 3mbps when we were online in the evening We had several periods of complete service loss (including no internet phone), and frequent abrupt disconnects from our favorite sites We never got close to the 300GB download limit (that was never an issue) Current status: service still awful I plan to file a formal complaint in the near future, and to ask for a refund of all money paid to them after September 10,
This business is a scam pure and simple They lie to you in every aspect of their business Avoid at all cost
In July of I switched from *** *** Internet service because the fastest speed they offered was only 1.5Mg I went to *** because they offered 10Mg which was much faster for about the same money For the first Year and a half or so it was working great, but still had some issues from time to time In Late I got a notice that *** was bought out by Rise Broadband Ever since the buyout I never received service at the speeds that I was quoted, contracted, or paid for So after many phone calls, and several service calls from Rise, they told me to upgrade to the 20M service They said it'll be much faster and better, so I upgraded thus starting a new year contract and costing another $a month Well the service was worse than ever and I never even came close to the agreed 20Mg and most of the time wasn't even close to 10Mg In June 2017, I had enough, and talked to several people at Rise (*** * *** are of them) I was told my issue was going t
I recently moved to Nevada TX and signed up with Rise Broadband for internetThey were the only one advertising up to 50mb speed in this areaI spent at least minutes on the phone with their rep signing up and alot of the time was spent waiting while he tried to confirm with people that my address could get the 50mb planI was told it could so I signed up and was told it was a little more per month which was okWhen the installation tech came out he said he could only get 20mb speed for me at my addressLess than weeks after we signed up, our wifi stopped working and then all the internetI had to have someone come back out meaning I had to take off workagainthe guy that came out this time told my husband that the first tech had used indoor wiring on the outside of the house and had improperly hooked up the service inside so he was saying that was the problemTHENa few days later, after a storm, we notice our dish on the roof is MISSINGWe thought the storm ble
Rise Broadband's connectivity has been an issue since August in the Rifle, CO areaWhen I have contacted the technical service help center they tell me that there is an "issue with their access point causing the slowness during peak hours" (slow all the time, not just peak)They cant give me a date that it will be fixed or a solution to the problem just that a technician is looking into the issueI have not received the service at the speed that I am currently paying for now for months
I have received no or suboptimal wifi internet for wks nowI have called customer service multiple timesThey tell me they are still working on the issue and they cannot tell me how long it is going to be until the issue is resolvedWhen I explained that I expect to get all of my start up fees refunded plus a refund of the three weeks without service - they pass me on to another person who tells me they will get back to meThey tell me they are having trouble with the "tower." They act surprised that I have not received an email explaining to the customers without service that they are experiencing troublesThey tell me the issue has been escalated yet I still do not have full service My home serves as a business and my customers are not happy I cannot afford to continue with their inadequate and unreliable product and/or customer service - I want my start up costs refunded and internet time lost also refundedI have spent hours on the phone, been disconnected and have to s
I signed a year contract agreement with Rise Broadband a few months agoThey agreed to provide a service and I agreed to pay for that serviceRise Broadband has consistently had service issuesTheir internet service has been down in our area since September 20, (days) and their Customer service is aware of the issue but will only credit my account if I've been calling to report the outageThe contract is now null and void since they repeatedly failed to provide a service
I have had service with this company since when it was first under Beehive Wireless (which I had no problems with my service) then it was sold to Digis Broadband in which I immediately started having issues with the service (but I was told that it would be resolved soon and was only having difficulty due to the systems clashing and that they were working on it) after that Digis switched names to Rise Broadband and the issues got worse ( I have had to call many times about not having the speeds that I signed up for and after months of calling tech support and having numerous technicians come out I was told that they don't maintain speeds during peek service times and that there is basically nothing that they will do about it.) Which brings me to my current situation I have cancelled my service and do not agree with the fact that I am being charged a $cancellation fee, since I have not been receiving the service that I signed up for The fact that Rise Broadband did not pr
I paid them via auto payment from my checking account each month which was done on Oct I cancelled my service with Rise Broadband on Oct 3, I tried to do it on Oct and was on hold for min and couldn't stay on the line any longer because had to go to an appt When I did reach their customer representative, I was told I would receive none of my October payment of $payment back I thought it should be refunded at prorated rate as they removed their equipment on Oct They would only have to credit my checking account Also, their service was rarely at mbps which I paid for Most of the time it was barely mbps I cancelled my service due to high cost and poor service
I have never received the download speeds my contract specifiesDespite numerous calls and chats on-line I was always told there was nothing wrong on their endWell obviously there was because I have found a new provider that delivers the speeds promisedDespite my not receiving the speeds specified in my contract they still are charging an early termination fee
The service this company provides has become less and less satisfactoryIt has downgraded my serviceAnd, when I called to ask whythey denied doing soI'm still having intermittent connectivity issues
Recently, this company wanted to add additional services for which it could charge-without my permissionAll without my knowledgeI discovered this by inquiring about an increase on my monthly bill
I opted out of this additional service and told them not to charge me for itI don't like this company's business practices
I have had internet service with Rise Broadband for over years that has been a complete failure in providing the service that was agreed upon in our contract for internet service of 15MbpsI have logged a large number of test of their services that show a speed of no greater than 5Mbps at most for the majority of the year contractUsing the Speedtest.com services, one can find out the speed they are receiving with their provider and that is what I used to record the lack of service we have received from this companyI carried out my year contract regardless of the poor service this company provides because I am a very responsible individual but when I make a call, as I did this evening to 844-411-and talked with a representative named "Kim" and was treated with such disrespect and rudeness that I have had about all I can take from this companyI have made numerous calls to 844-411-7473, due to no service at all, almost every month but yet I continued to stick with my obl
This company has an agreement to provide internet service to our home
We have continually requested that service meet the basic promise we signed up for
In October, 2016, we "upped" our service to a download speed of 5Mb/sec
The service has been regularly checked, and cannot regularly provide 5Mb/sec
Multiple sites including the company's own speed software is used, and generally agree
The provider agreed to give $10/month off until they could meet the requirementHowever, they implemented a fee increase to all customers, moving us back to approximately the original price we were paying
The provider noted that sometimes their service is poor due to bad weather, and offered to reimburse us when those outages occurred
The provider noted after multiple complaints that they had to upgrade their equipment to handle the gain of new customers on the local towerThey noted that this new equipment would be up and operational on April 8th
The date has come and gone, and the
We have sold our home I contacted Rise Customer service weeks ago to tell them about the sale of the house so as to put our account on vacation until next home is finished being built The lady I spoke with said that is no problem as I have been a customer for several years, but to call back closer to move out date to suspend the service
I called back on Friday 4/and the representative told me that I was now under a contract that started in Dec I told her I have been a customer for years She then proceeded to tell me that I was under a contract that started in May ' I once again told her I have been with you for years since you were called Skybeam I told her I had talked to someone a few weeks ago and this was not an issue She is now telling me its a $term fee to cancel and suspending is not an option since I am under contract I told her why would I sign a year contract when I have been with you for years; My house is up for sale and will be moving;
I am filing this complaint because Rise Broadband has been unresponsive to complaints about poor internet connection speedsThere are multiple users across multiple towns that are experiencing reduced speeds while Rise does not offer anything to help with the issuesWhere I am, Rise is my only internet option and it seems they know this
I am on a plan that offers up to MB download speedsI received this until a month agoNow I'm lucky to receive MBWhile I understand this is an "up to" speed, this is poor service and cannot be justifiedAs previously stated, I know that their towers are capable of these speeds as I've had them before
My hotel, like many businesses, depend on the reliable internet at all times When the sales person sold me this service, I was told 99.5% reliability, but it has been far from that This claim is also on RiseBroadband.com
We have had multiple outages over the time we have had this service and we loose revenue each time My hotel franchise advertises 100% free/reliable internet, I am obligated to refund each guest that complains about the internet, a 100% refund, and we get fined from our franchise, if the complaint goes to corporate
recent most troubling issues:
on 5/my internet service went out around midnight, my night auditor called multiple times, each time being told the tech is on route to repair issuethe internet didn't get working until 9:45am, and we had 3, 100% refunds due to guest complaint about the internet outageWe were told this will not happen again
on 5/during one of the business transient holidays, ($119+tax room rates) the internet w
Rise Broadband always wants to blame the slow speeds of .88Mbps on equipment in my end Everytime it has turned out to be on their equipment I have to use the chat ony phone usingy cellular data to even contact them and they want me to call their number to do troubleshooting There's not much I can do on my end when all I have connected is a phone, a ***, and a smart TV I purchased a new TP link *** ** router a few months ago because of connection issues and them always trying to blame my equipment Everything has been fine and working at the slow 3.5MBps which is the fastest they offer me On Saturday June 2017, My internet quit working Yeah support told me it was a known issue bring worked on but no ETA on when it would be fixed Some theny speed has been under 1Mbps Tech support told me today June that they see no issues on their end to I need to call in and make sure it's not on my end I am an IT Tech and the equipment has been working fine up until
HelloAfter years of service with Rise broadband, I called them in mid-September (2017) explaining that we were moving on October (2017), and thus would no longer be needing their services after that dateThe conversation was friendly, the CSR wished me luck and asked us to keep them in mind should we want to come back to Rise as a customer in the futureFlash forward to mid-October......by this time we've moved, and the buyers have since taken possession of our old house that we sold them on October I was then surprised one day to get a newRise bill for the upcoming month's billing cycleI called in to Rise, explaining that I had made arrangements for service cancellation back in Septemebr, to take effect October The person I talked to this time said they had no record of such a previous conversation, but she would process the order right then in any eventI was starting to get a little nervous, thinking about Rise's equipment that I realized in the course of this call mu
I have been with Rise Broadband for nearly yearsIn that time, I have been on their auto-pay program and never missed or had a late payment oncePer Rise the month before I cancelled, my credit card was for some reason declinedUnfortunately, it is what happened next that leads to the issue I have with Rise BroadbandRise did not notify me of the failed payment, until the next billing cycle, when I received my billing statementIt was then that it was noted, I was being charged a late fee for the "missed" paymentHad I been contacted regarding the failed payment method, I would have been able to resolve it within their day grace period windowUnfortunately, Rise failed to notify me When I contacted Rise, I was greeted by their extremely rude customer service agents who immediately threatened to send my account to collectionsI have tried multiple times to resolve the matter, but have been met with 100% resistance! I have requested to speak with a supervisor, and was tol