This is one of the worse companies I've ever dealt with Not only was I paying more for the services not properly working, I had to reduce my data coverage in order to fit the internet into our budget Come to find out later they were increasing our billing by adding a service in Augwithout my permission or awareness called "rcare Support" In fact, if I was paying for a service support I wouldn't even have known because they are terrible at finding the solution to an ongoing problem Their billing is the worse I've ever experience and now I have to go through the whole process of calling them to dispute these unwanted charges to my account since I'm stuck in a stupid year agreement They will get you either way Their customer service will leave you stranded on the phone or on hold for hours which I don't have time for
Don't know where to begin Second complaint on this company Ever since this company took over my old Internet company my service is awful That's putting it lightly Internet is always in messing up, sometimes not working at all Constantly buffering websites I have asked numerous times to be relocated to the tower closest to memiles from homeEvery time a technician comes out they REFUSE to change my service to the closest towerTell me to switch companies I have had Wichita Online for 5yrs before this company and oh my it's far worse with excuses every time
I discovered tonight that Rise Broadband added a "service" fee to my monthly bill for a service I never consented toi was told by their customer service that it was added in june with a two month free trial period after witch it was automatically added and billed through my autopay accountthey offered a partial refund and to stop further chargesi maintain I was not consented, never used the service, and want a full refund
Long time customer of RiseBroadband (formerly Digis) At first, we had major stability issues, then we were switched to the new equipment on the same tower, our hardware was changed on the house, and things worked much better We have the 5M unlimited plan, and while doing all the testing we were getting 5M Download and 2M upload We were fine with that In the last few months, our upload speed dropped to 0.48M At that speed when using our VOIP phone service, phone conversations drop out some RiseBroadband has been "working" on the issue for weeks nowBeing a network tech, I had them change my routers MAC address to a new one (I setup the new MAC on my existing router, no other changes), and when it connected, we got over 15M download and over 15M upload I could access secure web sites without authenticating to RiseBroadband, so I ran like this for hours Always getting over 15M download AND upload speedsI could not access non-secure web sites without getting the RiseBroadband re-direct to authenticate with our account number and phone number So I did that and as soon as I was authenticated, our speeds went right back to 5M download and upload And they try to tell me the issue is on my endWen we are changing to an new ISP that runs similar equipment due to where we are located I hope they are a little wiser
I have been a Rise Broadband internet customer since July, I pay for a mbps internet service However, since October, 2016, almost every evening (pm to am) my internet speeds drop below mbps I have called numerous times and I am always told that it is a peak hour issue and to keep calling every time it happens and supposedly after enough complaints, their engineering department will have reason to resolve the issue So in the beginning I would call on a regular basis but most of the time it was after office hours and I would not be able to reach the right people Other than when I call, Rise Broadband has made no attempt to resolve or reimburse me for my very poor internet speeds They have taken no customer service initiative with the problem
Too many problems to list but mainly it has to do with unscrupulous billing practices I have referred customers to Rise (Skybeam) and in instances I never received the $referral credit This billing office kept saying it would appear on next month's bill, but it didn't happenThen they stuck on approximately $per month for a computer service fee which I did not subscribe to and it took much effort to get this removed I was told this fee was being added to all customer bills and would only be removed if the customer asked for removal - who know how many folks are stuck with this fee now and don't realize it Equipment rental fees have increased even though I have had the same equipment for over years Lastly they just added a Carrier Cost Recovery Fee to the bill with no explanation All of these increases have occurred in spite of continuing poor service Rise is the only internet provider in my area and are taking advantage of their monopoly
They lie about speeds to get a contract for service, when the speeds aren't as advertised (in my case, supposed to get 50Mbps only get 4-Mbps) they will not let you out of the contract! I called only days after the speeds were sub-par, only to have a tech come out and say " that's as good as it gets here"
So I filed a formal complaint with the FCC at this web address:
consumercomplaints.fcc.g…
I also have all the calls recorded for validation all 1hour and minutes
Rise broadband has terrible customer serviceThey offered me a day free trail to try their service then expected payment weeks into the free trailI canceled before the days because the service was bad and after calling them to find out why the service did not work as advertisedAfter canceling they did not schedule with me for the removal of their equipmentWould just show up at my house and then called wanting to know if any one was home during working hoursThen the next day customer service calls and says they will have to get a collection agency involved?? I have asked to speak to the owner of this company and that is the only way I will resolve this complaint!
I use their wireless Internet service and it rarely worksWhen it does, it is arraticOf you call in to customer support, they just tell you the issue has been "escalated"The problem has not been resolved in yearsFortunately, some new services are moving in to the area
Rise Broadband has displayed a pattern of poor customer service and failure to provide services or a failure to provide proper recompense for lack of service
I completely lost internet service August 7, I called Rise BB about the issue on August 13th which resulted in the creation of case # *** Over the next weeks, I had to make multiple phone calls to Rise BB to provide proof that the issue was still persisting With each conversation, my case would be elevated another "tier" My case eventually made it to "tier 3" and something changed to where I had an internet signal, but speeds were coming in so slow as to be ostensibly useless Speeds were typically mbps or slower, so slow that I often could not even get to the Rise BB website to run a speed test If speeds were closer to .5, I could sometimes get web pages to open At this point, Rise BB closed case # *** and opened a new case # *** for "slow speed" on September 8th
I called today Octob
They promised a $credit for a friend who refers the customer to their service, and who purchases the service, keeping it for at least days Additionally the customer is to receive a $credit Notice of this program is found here: https://www.risebroadband.com/friends/
I started my service April and my friend and I filled out the form on-line on April I first asked about getting the credit on August They responded the next day saying they would look into it I asked again on August I got no response I asked a third time on August On the 30th I was told they were still looking into it
The particulars that might be helpful are found below in the e-mail I sent them on August
I am your customer My account number is *** My address is *** *** *** *** *** ** *** My e-mail address is *** My phone number is *** My name is Dr*** ** ***
My friend and landlord referred your
The internet has not worked properly for over months At first they said it was congestion on the tower Then they said there was a problem with the towerThen it actually worked for a couple of days then back to not working all of the time
When I contacted the billing department for some relief of paying for something that they know is wrong The response was no contact us back when it does start to work The people there are polite but that does not help the problem that it does not work
For several years our Internet service was UpperspaceIn the beginning, we had a one year contract w/themThat year came and went and we did NOT sign another contractFast foreword a year or two after that, and Rise Broadband bought UpperspaceLater, we decided to go back to Verizon and notified Rise Broadband to cancel our service and they said we owed them for breaking contractWe NEVER had a contract with Rise BroadbandThey say we have a verbal contract with them that was recordedI asked them to play it for me to settle this issue of whether or not we owed them a 'breaking contract' feeThey told me I would need a subpoena to hear the recording of our verbal contractThey are threatening to turn us over to a debt-collection agency and ruin our credit They are not being honest about the verbal contract - we NEVER signed anything for them, or gave consent for that over the phone
I have had rise broadband for over six years and never have went over my DataUntil June I signed a contract in order to get more data because I was have been buffering issues, on signing the contract after my six months was up which was December for some reason I started have an overage on my data I have called rise broadband customer service on numerous times, not able to resolve this issueI’m told I had a lot of people over in the month of December in which I stated no I did notI have not been able to resolve this problem with rise broadband as of yet and I have had overage on data once again, and I’m not doing anything different than I have done since before signing the contract so I don’t understand the overage
I received a letter from Rise Broadband indicating that a change would occur with my accountAs I read the letter it indicated that Rise Broadband was introducing a new service that did not relate to the internet service that I was currently buying from themIt is actually a PC repair and maintenance serviceThey indicated that if I did not call and cancel the service they were going to automatically start charging my account an additional fee for this serviceI believe this is not legal because the PC service is unrelated to the internet provider serviceIf there were an increase in my internet service I could understand the fee increase but in my mind a PC repair service is totally unrelated to the service I have requested from them
We are paying for meg broadband, but the speeds often drop below megPing is often over 100msThis is an issue they know aboutI have tried to work with them, but they just acknowledge the issue and shrug me off A ground technician has informed me they have the equipment to upgrade to better speedsThey offer higher speeds but the service is no better, according to my neighbors
On August 18, Rise Broadband received my billing payment, which should have been a check written for $I accidentally mailed a check written to my auto dealer for the amount of $to Rise BroadbandThey immediately cashed and put total amount towards billThey did not contact me to let me know of my errorI noticed the check written out to my auto dealer was cashed and was assuming that the auto dealer cashed it! I had been battling for a week with my auto dealer that they had received my payment and they keep saying they had notIn the meantime, I contacted Rise Broadband on August 30,wondering if they had received my payment of $84.45, spoke with Sunday who stated my account has a credit of $I was shocked, and starting asking howwe finally figured out that they had received a check written to my auto dealer and they had cashed it! Astonished that Rise Broadband would cash a check not made out to them, I asked how we could resolve this matterSun
Constantly falls short of delivering reliable connectionAsk you to call of live chat when having issues, even when your internet is down and you have internet phone serviceSupport requests are only ever answered with the same "call or live chat" script
I would give them zero stars if I could Rise Broadband is the worst They make it impossible to contact them, or speak with a real person They do not provide the service that they are paid to provide It is very inconsistent and they do not respond to attempts at contacting their office Horrible business practices
This is one of the worse companies I've ever dealt with Not only was I paying more for the services not properly working, I had to reduce my data coverage in order to fit the internet into our budget Come to find out later they were increasing our billing by adding a service in Augwithout my permission or awareness called "rcare Support" In fact, if I was paying for a service support I wouldn't even have known because they are terrible at finding the solution to an ongoing problem Their billing is the worse I've ever experience and now I have to go through the whole process of calling them to dispute these unwanted charges to my account since I'm stuck in a stupid year agreement They will get you either way Their customer service will leave you stranded on the phone or on hold for hours which I don't have time for
Don't know where to begin Second complaint on this company Ever since this company took over my old Internet company my service is awful That's putting it lightly Internet is always in messing up, sometimes not working at all Constantly buffering websites I have asked numerous times to be relocated to the tower closest to memiles from homeEvery time a technician comes out they REFUSE to change my service to the closest towerTell me to switch companies I have had Wichita Online for 5yrs before this company and oh my it's far worse with excuses every time
I discovered tonight that Rise Broadband added a "service" fee to my monthly bill for a service I never consented toi was told by their customer service that it was added in june with a two month free trial period after witch it was automatically added and billed through my autopay accountthey offered a partial refund and to stop further chargesi maintain I was not consented, never used the service, and want a full refund
Long time customer of RiseBroadband (formerly Digis) At first, we had major stability issues, then we were switched to the new equipment on the same tower, our hardware was changed on the house, and things worked much better We have the 5M unlimited plan, and while doing all the testing we were getting 5M Download and 2M upload We were fine with that In the last few months, our upload speed dropped to 0.48M At that speed when using our VOIP phone service, phone conversations drop out some RiseBroadband has been "working" on the issue for weeks nowBeing a network tech, I had them change my routers MAC address to a new one (I setup the new MAC on my existing router, no other changes), and when it connected, we got over 15M download and over 15M upload I could access secure web sites without authenticating to RiseBroadband, so I ran like this for hours Always getting over 15M download AND upload speedsI could not access non-secure web sites without getting the RiseBroadband re-direct to authenticate with our account number and phone number So I did that and as soon as I was authenticated, our speeds went right back to 5M download and upload And they try to tell me the issue is on my endWen we are changing to an new ISP that runs similar equipment due to where we are located I hope they are a little wiser
I have been a Rise Broadband internet customer since July, I pay for a mbps internet service However, since October, 2016, almost every evening (pm to am) my internet speeds drop below mbps I have called numerous times and I am always told that it is a peak hour issue and to keep calling every time it happens and supposedly after enough complaints, their engineering department will have reason to resolve the issue So in the beginning I would call on a regular basis but most of the time it was after office hours and I would not be able to reach the right people Other than when I call, Rise Broadband has made no attempt to resolve or reimburse me for my very poor internet speeds They have taken no customer service initiative with the problem
Too many problems to list but mainly it has to do with unscrupulous billing practices I have referred customers to Rise (Skybeam) and in instances I never received the $referral credit This billing office kept saying it would appear on next month's bill, but it didn't happenThen they stuck on approximately $per month for a computer service fee which I did not subscribe to and it took much effort to get this removed I was told this fee was being added to all customer bills and would only be removed if the customer asked for removal - who know how many folks are stuck with this fee now and don't realize it Equipment rental fees have increased even though I have had the same equipment for over years Lastly they just added a Carrier Cost Recovery Fee to the bill with no explanation All of these increases have occurred in spite of continuing poor service Rise is the only internet provider in my area and are taking advantage of their monopoly
They lie about speeds to get a contract for service, when the speeds aren't as advertised (in my case, supposed to get 50Mbps only get 4-Mbps) they will not let you out of the contract! I called only days after the speeds were sub-par, only to have a tech come out and say " that's as good as it gets here"
So I filed a formal complaint with the FCC at this web address:
consumercomplaints.fcc.g…
I also have all the calls recorded for validation all 1hour and minutes
Rise broadband has terrible customer serviceThey offered me a day free trail to try their service then expected payment weeks into the free trailI canceled before the days because the service was bad and after calling them to find out why the service did not work as advertisedAfter canceling they did not schedule with me for the removal of their equipmentWould just show up at my house and then called wanting to know if any one was home during working hoursThen the next day customer service calls and says they will have to get a collection agency involved?? I have asked to speak to the owner of this company and that is the only way I will resolve this complaint!
I use their wireless Internet service and it rarely worksWhen it does, it is arraticOf you call in to customer support, they just tell you the issue has been "escalated"The problem has not been resolved in yearsFortunately, some new services are moving in to the area
Rise Broadband has displayed a pattern of poor customer service and failure to provide services or a failure to provide proper recompense for lack of service
I completely lost internet service August 7, I called Rise BB about the issue on August 13th which resulted in the creation of case # *** Over the next weeks, I had to make multiple phone calls to Rise BB to provide proof that the issue was still persisting With each conversation, my case would be elevated another "tier" My case eventually made it to "tier 3" and something changed to where I had an internet signal, but speeds were coming in so slow as to be ostensibly useless Speeds were typically mbps or slower, so slow that I often could not even get to the Rise BB website to run a speed test If speeds were closer to .5, I could sometimes get web pages to open At this point, Rise BB closed case # *** and opened a new case # *** for "slow speed" on September 8th
I called today Octob
They promised a $credit for a friend who refers the customer to their service, and who purchases the service, keeping it for at least days Additionally the customer is to receive a $credit Notice of this program is found here: https://www.risebroadband.com/friends/
I started my service April and my friend and I filled out the form on-line on April I first asked about getting the credit on August They responded the next day saying they would look into it I asked again on August I got no response I asked a third time on August On the 30th I was told they were still looking into it
The particulars that might be helpful are found below in the e-mail I sent them on August
I am your customer My account number is *** My address is *** *** *** *** *** ** *** My e-mail address is *** My phone number is *** My name is Dr*** ** ***
My friend and landlord referred your
The internet has not worked properly for over months At first they said it was congestion on the tower Then they said there was a problem with the towerThen it actually worked for a couple of days then back to not working all of the time
When I contacted the billing department for some relief of paying for something that they know is wrong The response was no contact us back when it does start to work The people there are polite but that does not help the problem that it does not work
For several years our Internet service was UpperspaceIn the beginning, we had a one year contract w/themThat year came and went and we did NOT sign another contractFast foreword a year or two after that, and Rise Broadband bought UpperspaceLater, we decided to go back to Verizon and notified Rise Broadband to cancel our service and they said we owed them for breaking contractWe NEVER had a contract with Rise BroadbandThey say we have a verbal contract with them that was recordedI asked them to play it for me to settle this issue of whether or not we owed them a 'breaking contract' feeThey told me I would need a subpoena to hear the recording of our verbal contractThey are threatening to turn us over to a debt-collection agency and ruin our credit They are not being honest about the verbal contract - we NEVER signed anything for them, or gave consent for that over the phone
I have had rise broadband for over six years and never have went over my DataUntil June I signed a contract in order to get more data because I was have been buffering issues, on signing the contract after my six months was up which was December for some reason I started have an overage on my data I have called rise broadband customer service on numerous times, not able to resolve this issueI’m told I had a lot of people over in the month of December in which I stated no I did notI have not been able to resolve this problem with rise broadband as of yet and I have had overage on data once again, and I’m not doing anything different than I have done since before signing the contract so I don’t understand the overage
I received a letter from Rise Broadband indicating that a change would occur with my accountAs I read the letter it indicated that Rise Broadband was introducing a new service that did not relate to the internet service that I was currently buying from themIt is actually a PC repair and maintenance serviceThey indicated that if I did not call and cancel the service they were going to automatically start charging my account an additional fee for this serviceI believe this is not legal because the PC service is unrelated to the internet provider serviceIf there were an increase in my internet service I could understand the fee increase but in my mind a PC repair service is totally unrelated to the service I have requested from them
We are paying for meg broadband, but the speeds often drop below megPing is often over 100msThis is an issue they know aboutI have tried to work with them, but they just acknowledge the issue and shrug me off A ground technician has informed me they have the equipment to upgrade to better speedsThey offer higher speeds but the service is no better, according to my neighbors
On August 18, Rise Broadband received my billing payment, which should have been a check written for $I accidentally mailed a check written to my auto dealer for the amount of $to Rise BroadbandThey immediately cashed and put total amount towards billThey did not contact me to let me know of my errorI noticed the check written out to my auto dealer was cashed and was assuming that the auto dealer cashed it! I had been battling for a week with my auto dealer that they had received my payment and they keep saying they had notIn the meantime, I contacted Rise Broadband on August 30,wondering if they had received my payment of $84.45, spoke with Sunday who stated my account has a credit of $I was shocked, and starting asking howwe finally figured out that they had received a check written to my auto dealer and they had cashed it! Astonished that Rise Broadband would cash a check not made out to them, I asked how we could resolve this matterSun
Constantly falls short of delivering reliable connectionAsk you to call of live chat when having issues, even when your internet is down and you have internet phone serviceSupport requests are only ever answered with the same "call or live chat" script
worst company ever
paying for speeds up to 20mbps and getting if lucky
I would give them zero stars if I could Rise Broadband is the worst They make it impossible to contact them, or speak with a real person They do not provide the service that they are paid to provide It is very inconsistent and they do not respond to attempts at contacting their office Horrible business practices