Terrible customer service, terrible speeds, will never send a tech out to your house after the initial install to troubleshoot the issuesCustomer support hangs up on ya
I pay $a month for internet service- not direct tv or anything else, just internetIt's the only service provider in my rural areaThe service is frequently out, and I have to spend 10-minute waiting on the phone to ask someone for a refund for days that the service doesn't workInitially when I call the automated system asks for my zip code, and I get a recording saying that they are already aware of a service outage in my area and that they are working on itI have asked them why they cannot automatically credit my account if their own system tells me that it's out, and they tell me that that is just the way the system is set upI've asked if they can change this, they say noI ask them if I can talk to someone about this, they say noAnd although I pay $a day, they refund me less than $a day that my service is out saying they cannot credit me for the equipment rental and other costs to the company- even though they don't provide me with the serviceI ask them if I can talk to a supervisor about this, they say noI ask them if they think this is right and they just repeat that it is policyI am in business and I have my own clients, and I wouldn't even think about taking their money and not giving them the service I am offering in returnAnd if I couldn't provide the service, I would refund their money- all of itI guess this is an excellent deal for themIt's a really crappy deal for their customersIf there is ever any other provider in my rural area I will jump on itI just don't treat my customers this wayI offer a 110% guarantee for the near and distant future if they are ever dissatisfied with my productI've NEVER had anyone return a single itemIf I decided to pay these people only half of what they charge me I'll have bill collectors and legal action to deal withIf they provide me with only half the service I pay for, it's just too bad for meI can't send collectors after themThis is a terrible company that takes advantage of their clients, knowing they are the only game in town for many in rural areasI don't understand why there aren't laws against taking advantage of people this wayThere certainly are laws against me doing something similar to themWho looks after the interests of the customer? Not the companyNot the legal systemDon't use this company unless you have no other option
I have been paying for up to Mb connection for over a year now, but have complained about getting hardly even 5Mb...not even close for "up to Mb"Finally, they sent out a tech and the tech said the tower is over saturated, AND the tower is not even capable of doing 15MbThe highest it can go is 10MbI've been paying for when it's not even possible to get to thatI chatted with billing and they changed me to 5Mb plan and washing their hands of even trying to compensate me for overpaying on something they can't provideThey made it sound like it was my fault for not knowing the tower couldn't provide 15Mb connection!
We have been with Rise Broadband since moving in to our new homeSince having their service we have on multiple occasions requested service to resolve our issuesWe do not receive over 2GB of service while we are promised and pay for 15GB serviceShortly after starting service with them they added overage charges without any noticeThe service when contracted was an unlimited download etc
The company can not fix our issues and their service does not work consistently even at the low bandwidth they do deliverWhen we try to cancel we are told we cant without paying a $cancellation feeThey have been to our home and removed their dish without permission to climb on our roofWe can not reach anyone and when we do we are old that customer service cant help usThat our only option of recourse is to email [email protected]
I have attempted to get support by reaching out on twitter and have been told that I will be contacted by the escalation team but receive no call e
I have had an Internet outage for over a month I have repeatedly called to no avail, as not all of my calls were recorded I have had a technician here that got the internet to work, however, with a minute response time I work from home and have not been able to use my Internet service A technical associate was supposed to be here first thing today, only to now be I had no issues with the previous provider, air logic Managers and customer service reps are not able to resolve the issue, but I continue to be billed
I have had consistent issues with the internet service that I pay for I have consistently contacted their support and I was told that it was because the router I used to I changed and now use their router Still slow and I was told that if I paid for higher speeds that would correct it I then upgraded my internet speed to try and resolve some of the slow speed however; I'm paying for 20mbps speed and continually have somewhere between 1-2mbps speed Three times this year I have had to complain to them and all three times I was told that there was a problem with the tower and it would be fixed in a few days The last time it took several months to get it fixed which is not ok with me This last time I contacted them to report the issues again was weeks ago Again I was told it was the tower and would be 3-days It's now weeks ago and all they can tell me is that it's being worked on I'm paying way too much for service that isn't being provided
I am making this complaint through your agency as this is the address they show as their corporate address I am located in *** *** Rise Broadband is continuously raising rates without delivering on promised upgrades and better internet service My service is constantly being interrupted Each of the last months my rate has increased from $to $to my most recent billing of $(these are a few of the examples, rates are raised virtually every month) I have contacted the company numerous times, sometimes by email to which I have never received a response, to calling customer service only to be told rate increases were due to equipment upgrades I believe this company is operating under pretenses They are making statements concerning rate increases are to provide better customer service and then failing to provide that better customer service I feel they need to be investigated
Thank you for your help!
I have had numerous problems this year with the billing department
It started with switching service to a new location and getting double billed while the new location was in process getting hooked up I was billed for two services even though we only had one operating This took over two months to get resolved and they finally removed the excess charges
In November, it appears we missed a paymentaccording to our payment record we made the payment online but their records do not show it When I called the billing department regarding the $late charge I was told that it could not be waived because we had a late fee waived earlier in the yearThe double billing issue mentioned above) The billing rep said she couldn't waive it but would have someone look into what I was saying and let me know ( I assumed this was being relayed to a supervisor) I did not hear back over the holiday period and now just relieved another late fee of $because I didn't pay
Our internet has been down for hours I called the technical help line and sat on hold for an hour twice No one ever answered I tried their chat line and it also went unanswered There's no information on their website, and no way to find out when the internet will be back up Worst Customer service ever
I have called and called about poor internet speeds in the evening for years Occasionally it improves It did after the last complaint I filed with Revdex.com It appears to be a bandwith issue but no one will discuss the issue with me All I get is that we are working on a solution but not time frame, etc My business mandates working from home in the evening and speeds become unusable frequently Our local school district is highly computerized and many students are unable to complete assignments and tests online as expected due to speed issues It seems that this is an infrastructure issue and has a clear fix but that is a layman's perspective I have recently had a technician come to my home and there is nothing wrong with my equipment This is a company problem I pay for the service that is represented and get MUCH less
Rise Broadband broke contract when they repeatedly left me for weeks without internet serviceI was always told they were fixing itIt was always one excuse after anotherThen they actually had the nerve to charge me for an extra month that the service was not even active for
We have tried to contact Rise Broadband numerous times about slow internet serviceThey told us they would look in to it and try to solve the problemWe had a contract of up to 15MB and on each speed test would produce only to MBThey never could get it up to speedWe could not use part of the service since the speed was not thereWe contacted them one last time a couple of weeks before cancellation by emails (that was never answered) and by phoneWe told the girl on the phone to be sure and document that callWhen I cancelled the service on 11/29/17, the man, that said his name was Steven, said we haven't contacted them for several monthsWe do have proof of the emails we sentTo sum it up, they want me to pay an early cancellation fee of $for their poor internet service and poor customer serviceThat is the main outcome that I am looking for, and to warn other folks of this company
Oh my gosh What is with this company They refuse to help, are sarcastic on the phone, and right now I'm scared to death because they;ve changed my set up and I've lost years worth of emails, invoices, and flood documents that I need for reimbursements after floodsI called for help and was told they are in process of moving servers....said they couldn't get into the back door of my email and referred me to Legacy Hosting with a phone number which isn't theirsThe phone number answers with a "lucky you...you've just won a few $Walmart gift card"I hung up and called back and another recording asked if anyone in my household was over age 50...answer Yes or NoWhen I call back to Rise, the guy wouldn't send me back to higher level support where they had given me the number....eventually hanging up on meOh, but first, he changed my password and didn't tell me the new one because I had remembered my old passwordI didn't know he had already changed it since I was already in the accountHe just decided to not give me the new one as Payback for my frustrationAfter almost hour on the call, (this is call #2) instead of sending me back to the guys I had spoken to who said they couldn't help and referred me to Legacy since they couldn't get into the account settings yet, this bozo named Andrew blocks me, says he will put me "on the list" for a supervisor to call me then hangs upHe was retaliating at me being angry because he wouldn't let me talk back to the guy I had been talking toRight now, instead of keeping all my emails, they are being deleted every day because it is only holding one month's worth of emailsEvery morning since their "help" a few days ago, more emails are disappearing........and NO ONE CAN HELP ME I have had this email account since or 1996....one of the original emailsI've never had this problem with my accountBut now that Rise bought it.......they are costing me money and I can't get any help No one to callNo one to helpNo one to undo what they did.....or help prevent more problems!! Worthless!
not receiving service I am paying the provider for weeks of below average internet speeds-paying for 5.0mbps only receiving .04mbps I can't get a credit, they won't fix my service, no one will contact me The speed issue has been on going for the last year and 1/
I have been having speed and connectivity issues (slow speed, drop outs & outages) for over a year In one incident the tower went down and when the tower was repaired they changed the tower frequency but did not change my radio frequency to match so my internet was down for a month When I call all I hear is “tower issues”, “packet loss”, “interference”, “tower congestion” and that "they" are working on it Although I have received some credit for these outages and other issues the ongoing issues affect my ability to work, my security system and ability to use the internet
I have an issue with the billings for data usage and more specifically, the data overages, that are being claimed by Rise Broadband I believe Rise Broadband is aware that they are incorrectly tabulating data usage and are knowingly overcharging me (and apparently many other customers as indicate by the numerous accounts available from online company-ranking sites)They offer no real solution to address potential errors on their tabulation of data usage and furthermore, don't really seem to care The extortion of payments for erroneous data overages certainly appears to be a standard part of their business model and customers have not real recourse as they are the only service providers and many rural areas
I have been a Rise Broadband customer for more than a year and for the first ~months of service my data usage was consistently within (below) the Gb data cap defined by my current contract However, data download speeds were consistently far below the contracted up-
Yesterday was Yesterday rise Broadband gave me hours to pay my billhours later they turn me offI understand their policiesBut when she told me she turn me back on the only way she would do it if I set up auto payThey Don't Own Me so how can they tell me I have to pay auto payI don't get itI don't see how that's legalThey cannot tell me what to do with my payAnd they areThey forced me to pay with autopay or I do not get my internet turn back on
We upgraded our equipment and signed a yr contract with Rise in June Everything was fine until the end of July when we noticed that our download speeds were slow - less than mbp and we are paying for Have contacted them and spent hours on the phone and the problems continues Always get the same line - We are passing it up to Tier and please call back if the problem is not resolved in the next few days This has been going on for almost weeks now We can't do any work at home and our children can't complete school work because of the download speed I was told on the first phone call that the problem is with some software program that keeps reverting us back to our old plan The problem is with them and not our equipment I will be pursuing legal action if this is not resolved this week as I cannot keep wasting my time every week on the phone with them going through the same crap every time And then they try to sell me *** in the process What a lousy compan
I discontinued service with Rise Broadband on August 4,
I was under no contract with them and I sent them payment for the days in August that they provided serviceThey billed me for the whole month of August even though they did not provide any service and turned me into a collection agency for non payment of they services they did not provide
Ive been with the company for yearsSince I started service with them I have had multiple issues with internet speedsMost issues were because the internet went down completelyJust last week on 3-21-i had a tech come to my home for a service because my internet wend down the Wednesday beforeHe said there is nothing wrong with my equipment and stated that the tower cant handle all the new installs connected to itI asked him if the company knows and he said yesThen asked if they know of the issue then why are they still adding customers to the tower and he replied with because its all about the money and he had more installs that dayWitch will bring the bandwith down even moreSo to close I domt inderstand how a company could care less about there customers as long as the money is coming inIm stuck in a contract and paying for service that im not getting and its not rightAlso they refuse to credit me properly for my down timeThanks
Terrible customer service, terrible speeds, will never send a tech out to your house after the initial install to troubleshoot the issuesCustomer support hangs up on ya
I pay $a month for internet service- not direct tv or anything else, just internetIt's the only service provider in my rural areaThe service is frequently out, and I have to spend 10-minute waiting on the phone to ask someone for a refund for days that the service doesn't workInitially when I call the automated system asks for my zip code, and I get a recording saying that they are already aware of a service outage in my area and that they are working on itI have asked them why they cannot automatically credit my account if their own system tells me that it's out, and they tell me that that is just the way the system is set upI've asked if they can change this, they say noI ask them if I can talk to someone about this, they say noAnd although I pay $a day, they refund me less than $a day that my service is out saying they cannot credit me for the equipment rental and other costs to the company- even though they don't provide me with the serviceI ask them if I can talk to a supervisor about this, they say noI ask them if they think this is right and they just repeat that it is policyI am in business and I have my own clients, and I wouldn't even think about taking their money and not giving them the service I am offering in returnAnd if I couldn't provide the service, I would refund their money- all of itI guess this is an excellent deal for themIt's a really crappy deal for their customersIf there is ever any other provider in my rural area I will jump on itI just don't treat my customers this wayI offer a 110% guarantee for the near and distant future if they are ever dissatisfied with my productI've NEVER had anyone return a single itemIf I decided to pay these people only half of what they charge me I'll have bill collectors and legal action to deal withIf they provide me with only half the service I pay for, it's just too bad for meI can't send collectors after themThis is a terrible company that takes advantage of their clients, knowing they are the only game in town for many in rural areasI don't understand why there aren't laws against taking advantage of people this wayThere certainly are laws against me doing something similar to themWho looks after the interests of the customer? Not the companyNot the legal systemDon't use this company unless you have no other option
I have been paying for up to Mb connection for over a year now, but have complained about getting hardly even 5Mb...not even close for "up to Mb"Finally, they sent out a tech and the tech said the tower is over saturated, AND the tower is not even capable of doing 15MbThe highest it can go is 10MbI've been paying for when it's not even possible to get to thatI chatted with billing and they changed me to 5Mb plan and washing their hands of even trying to compensate me for overpaying on something they can't provideThey made it sound like it was my fault for not knowing the tower couldn't provide 15Mb connection!
We have been with Rise Broadband since moving in to our new homeSince having their service we have on multiple occasions requested service to resolve our issuesWe do not receive over 2GB of service while we are promised and pay for 15GB serviceShortly after starting service with them they added overage charges without any noticeThe service when contracted was an unlimited download etc
The company can not fix our issues and their service does not work consistently even at the low bandwidth they do deliverWhen we try to cancel we are told we cant without paying a $cancellation feeThey have been to our home and removed their dish without permission to climb on our roofWe can not reach anyone and when we do we are old that customer service cant help usThat our only option of recourse is to email [email protected]
I have attempted to get support by reaching out on twitter and have been told that I will be contacted by the escalation team but receive no call e
I have had an Internet outage for over a month I have repeatedly called to no avail, as not all of my calls were recorded I have had a technician here that got the internet to work, however, with a minute response time I work from home and have not been able to use my Internet service A technical associate was supposed to be here first thing today, only to now be I had no issues with the previous provider, air logic Managers and customer service reps are not able to resolve the issue, but I continue to be billed
I have had consistent issues with the internet service that I pay for I have consistently contacted their support and I was told that it was because the router I used to I changed and now use their router Still slow and I was told that if I paid for higher speeds that would correct it I then upgraded my internet speed to try and resolve some of the slow speed however; I'm paying for 20mbps speed and continually have somewhere between 1-2mbps speed Three times this year I have had to complain to them and all three times I was told that there was a problem with the tower and it would be fixed in a few days The last time it took several months to get it fixed which is not ok with me This last time I contacted them to report the issues again was weeks ago Again I was told it was the tower and would be 3-days It's now weeks ago and all they can tell me is that it's being worked on I'm paying way too much for service that isn't being provided
I am making this complaint through your agency as this is the address they show as their corporate address I am located in *** *** Rise Broadband is continuously raising rates without delivering on promised upgrades and better internet service My service is constantly being interrupted Each of the last months my rate has increased from $to $to my most recent billing of $(these are a few of the examples, rates are raised virtually every month) I have contacted the company numerous times, sometimes by email to which I have never received a response, to calling customer service only to be told rate increases were due to equipment upgrades I believe this company is operating under pretenses They are making statements concerning rate increases are to provide better customer service and then failing to provide that better customer service I feel they need to be investigated
Thank you for your help!
I have had numerous problems this year with the billing department
It started with switching service to a new location and getting double billed while the new location was in process getting hooked up I was billed for two services even though we only had one operating This took over two months to get resolved and they finally removed the excess charges
In November, it appears we missed a paymentaccording to our payment record we made the payment online but their records do not show it When I called the billing department regarding the $late charge I was told that it could not be waived because we had a late fee waived earlier in the yearThe double billing issue mentioned above) The billing rep said she couldn't waive it but would have someone look into what I was saying and let me know ( I assumed this was being relayed to a supervisor) I did not hear back over the holiday period and now just relieved another late fee of $because I didn't pay
Our internet has been down for hours I called the technical help line and sat on hold for an hour twice No one ever answered I tried their chat line and it also went unanswered There's no information on their website, and no way to find out when the internet will be back up Worst Customer service ever
I have called and called about poor internet speeds in the evening for years Occasionally it improves It did after the last complaint I filed with Revdex.com It appears to be a bandwith issue but no one will discuss the issue with me All I get is that we are working on a solution but not time frame, etc My business mandates working from home in the evening and speeds become unusable frequently Our local school district is highly computerized and many students are unable to complete assignments and tests online as expected due to speed issues It seems that this is an infrastructure issue and has a clear fix but that is a layman's perspective I have recently had a technician come to my home and there is nothing wrong with my equipment This is a company problem I pay for the service that is represented and get MUCH less
Rise Broadband broke contract when they repeatedly left me for weeks without internet serviceI was always told they were fixing itIt was always one excuse after anotherThen they actually had the nerve to charge me for an extra month that the service was not even active for
We have tried to contact Rise Broadband numerous times about slow internet serviceThey told us they would look in to it and try to solve the problemWe had a contract of up to 15MB and on each speed test would produce only to MBThey never could get it up to speedWe could not use part of the service since the speed was not thereWe contacted them one last time a couple of weeks before cancellation by emails (that was never answered) and by phoneWe told the girl on the phone to be sure and document that callWhen I cancelled the service on 11/29/17, the man, that said his name was Steven, said we haven't contacted them for several monthsWe do have proof of the emails we sentTo sum it up, they want me to pay an early cancellation fee of $for their poor internet service and poor customer serviceThat is the main outcome that I am looking for, and to warn other folks of this company
Oh my gosh What is with this company They refuse to help, are sarcastic on the phone, and right now I'm scared to death because they;ve changed my set up and I've lost years worth of emails, invoices, and flood documents that I need for reimbursements after floodsI called for help and was told they are in process of moving servers....said they couldn't get into the back door of my email and referred me to Legacy Hosting with a phone number which isn't theirsThe phone number answers with a "lucky you...you've just won a few $Walmart gift card"I hung up and called back and another recording asked if anyone in my household was over age 50...answer Yes or NoWhen I call back to Rise, the guy wouldn't send me back to higher level support where they had given me the number....eventually hanging up on meOh, but first, he changed my password and didn't tell me the new one because I had remembered my old passwordI didn't know he had already changed it since I was already in the accountHe just decided to not give me the new one as Payback for my frustrationAfter almost hour on the call, (this is call #2) instead of sending me back to the guys I had spoken to who said they couldn't help and referred me to Legacy since they couldn't get into the account settings yet, this bozo named Andrew blocks me, says he will put me "on the list" for a supervisor to call me then hangs upHe was retaliating at me being angry because he wouldn't let me talk back to the guy I had been talking toRight now, instead of keeping all my emails, they are being deleted every day because it is only holding one month's worth of emailsEvery morning since their "help" a few days ago, more emails are disappearing........and NO ONE CAN HELP ME I have had this email account since or 1996....one of the original emailsI've never had this problem with my accountBut now that Rise bought it.......they are costing me money and I can't get any help No one to callNo one to helpNo one to undo what they did.....or help prevent more problems!! Worthless!
not receiving service I am paying the provider for weeks of below average internet speeds-paying for 5.0mbps only receiving .04mbps I can't get a credit, they won't fix my service, no one will contact me The speed issue has been on going for the last year and 1/
I have been having speed and connectivity issues (slow speed, drop outs & outages) for over a year In one incident the tower went down and when the tower was repaired they changed the tower frequency but did not change my radio frequency to match so my internet was down for a month When I call all I hear is “tower issues”, “packet loss”, “interference”, “tower congestion” and that "they" are working on it Although I have received some credit for these outages and other issues the ongoing issues affect my ability to work, my security system and ability to use the internet
I have an issue with the billings for data usage and more specifically, the data overages, that are being claimed by Rise Broadband I believe Rise Broadband is aware that they are incorrectly tabulating data usage and are knowingly overcharging me (and apparently many other customers as indicate by the numerous accounts available from online company-ranking sites)They offer no real solution to address potential errors on their tabulation of data usage and furthermore, don't really seem to care The extortion of payments for erroneous data overages certainly appears to be a standard part of their business model and customers have not real recourse as they are the only service providers and many rural areas
I have been a Rise Broadband customer for more than a year and for the first ~months of service my data usage was consistently within (below) the Gb data cap defined by my current contract However, data download speeds were consistently far below the contracted up-
Yesterday was Yesterday rise Broadband gave me hours to pay my billhours later they turn me offI understand their policiesBut when she told me she turn me back on the only way she would do it if I set up auto payThey Don't Own Me so how can they tell me I have to pay auto payI don't get itI don't see how that's legalThey cannot tell me what to do with my payAnd they areThey forced me to pay with autopay or I do not get my internet turn back on
We upgraded our equipment and signed a yr contract with Rise in June Everything was fine until the end of July when we noticed that our download speeds were slow - less than mbp and we are paying for Have contacted them and spent hours on the phone and the problems continues Always get the same line - We are passing it up to Tier and please call back if the problem is not resolved in the next few days This has been going on for almost weeks now We can't do any work at home and our children can't complete school work because of the download speed I was told on the first phone call that the problem is with some software program that keeps reverting us back to our old plan The problem is with them and not our equipment I will be pursuing legal action if this is not resolved this week as I cannot keep wasting my time every week on the phone with them going through the same crap every time And then they try to sell me *** in the process What a lousy compan
I discontinued service with Rise Broadband on August 4,
I was under no contract with them and I sent them payment for the days in August that they provided serviceThey billed me for the whole month of August even though they did not provide any service and turned me into a collection agency for non payment of they services they did not provide
Ive been with the company for yearsSince I started service with them I have had multiple issues with internet speedsMost issues were because the internet went down completelyJust last week on 3-21-i had a tech come to my home for a service because my internet wend down the Wednesday beforeHe said there is nothing wrong with my equipment and stated that the tower cant handle all the new installs connected to itI asked him if the company knows and he said yesThen asked if they know of the issue then why are they still adding customers to the tower and he replied with because its all about the money and he had more installs that dayWitch will bring the bandwith down even moreSo to close I domt inderstand how a company could care less about there customers as long as the money is coming inIm stuck in a contract and paying for service that im not getting and its not rightAlso they refuse to credit me properly for my down timeThanks