I've been having issues with slowness; the tech calls it "congestion" of internet service to our home Apparently this is an issue that is based possibly somewhere in Nebraska and affects up to different locations (the tech was counting something on a screen when I was talking to himI don't know if they are actual individual towers or what he was counting) Our internet service to our house is so slow that it takes up to a full minutes for a website to load Any website that has a lot of pictures on it may never load before I get tired of waiting for it and give upmaybe after 10+ minutes We PAY for much faster speed than that I did a speed test last weekour download speed was and upload was I believe we pay for a download speed of 4-mbps so this is nowhere close We're paying almost $a month for service that is nowhere near where it should be and we've been paying for this sub-par service for a couple of years now When you call, you get the cu
I have not received in the last six months days of interrupted internet service..every day it's a crap shoot on weather or not the internet will work but I have always paid my bill without fail
I am only receiving every other bill in the mail from Rise Broadband, I have called them several times requesting to find out why I only get sent every other bill They keep calling me from their collections department and start adding late fees and threatening to cut my service off
I have been a customer for almost years I should be getting mbps but for the last months I have been getting less than mbps When I call they claim that they are having peak hour issues (between 6pm and 12am) and their engineering department is working on it The best that I have gotten is $off a month for months so I am still paying over $a month for speeds sometimes as low as mbps AVOID THIS COMPANY!!!!!
I had my service installed and activated on 1/13/by Rise They sent me a bill with a due date of 1/29/which I payed on that day They sent another bill on 2/1/with a late charge applied on 1/28/18, the day before the previous bill was due I called to dispute and they said that I should have paid the installing technician at the time of installThey don't care what the bill they sent me says, they will not remove the late fee The tech did not ask for payment and when I asked him if I needed to pay him he said that he takes no payments
My services with Rise began in February of 2018, using them as the internet source for our small
business, *** *** *** *** ***Since this time we have experienced the following issues with the only resolution being very limited compensation for days the internet was out
Upon Rise informing us that our location would not support internet phone, or VOIP, they admittedly proceeded in error to port our business phone number which had been in use by our customers for many yearsIn doing so they left us without a phone at our restaurant for customers to call for over daysUpon escalation of this issue to their corporate offices and our request for compensation related to the loss of sales, the company only offered to provide a month of free internet for the inconvenience, leaving us to take the blow financially for the hundreds of dollars lostTo make matters worse, we were unable to get our number back from them, and were forced to get a new phone number and pay to adv
I have been a Rise/Rhino subscriber for over years without issue until this past JuneMy 20mb plan speed will vary from being down to almost 19mb at timesOutages last from a few minutes to well over hours at timesSpeeds will sometimes 2% of my plan for extended lengths of timeI have called Rise times and had one visit from Rise to my residenceI have documented outages during this time in a spreadsheet though more outages have occurred
Calls to Rise result in varying guesses at root cause but none are being addressedA general Tower ticket was created around June 19th (***) but nothing shows to be addressed as of my call to Rise on July 7thA tech visited my residence on July 10th for a short time but did not observe the issue during this visit so no analysis could be doneThe tech did say he thought the issue was with the tower based on my historyThe tech stated they are seeing issues with the Access Point on the west side of the tower which would includ
When I signed up for Rise broadband internet I was told I would be on a month to month service so I could cancel at any time with out cancellation fees I double checked because I figured I wouldn't have this service for a full years The sales rep confirmed that my price would be guaranteed for years but I wasn't going to be under contract so I would be able to cancel at any time without having to pay any fees Last week I went to pay my bill and it had raised from $to $ I called in about it and the lady was kind and explained that a service was automatically added and she would remove it and credit my account backOn the same call I asked her about a promotion that was going on where I could get slightly better speeds than I have and it would lower my bill to $39.95, and she explained it would require me to get a year contract so I declined the option and confirmed with her that I was not in contract I have now moved and when I called to cancel my service the guy s
Service was not provided and payment was still expectedThe internet service rarely workedWhen I would call to report problems and then later to cancel service, they do not answer the phonesI spent multiple hours on hold attempting to contact the companyEventually , I stopped payment on the account after service had not worked for over two monthsI was still paying for non working internet serviceThe company never made any adjustments for billing when service was interrupted
I signed up for internet service with Rise BroadbandThey came out and installed the receiver on September 24, The service was not near what they had advertised and I immediately called them to find out how we can correct the speeds and reception of my internet serviceInstead of fixing the problem they changed the details on my contract to a lower speed to make the problem seem more acceptableThe service was still intermittent and did not really workI began capturing images of the service by running their speed test on my cellphone and called them back on October 7, and began reading off my resultsThey asked me to run more tests while on the phone and read them to them as they came in and all showed that I was not receiving internet serviceThey opened a service ticket with me and told me they would begin working on the problem and that I could call anytime to find out where they were with the ticketThey also sent the technician back out to my home and I met him
I contracted for a plan of internet service being 10MG per month download speedsThey claimed it would be a constant fast speed plan for $per monthThis was a year agoSince that time, I have never consistently received that speedI suffered many days down with no internet, very slow speeds, loss of income ( I run a business) and time off work to deal with these peopleWe have had numerous promises, workers out here to check our systemThe problem has been confirmed several times as of late that their tower is overloadedOur speeds are most of the time 25% to 50% of what we are paying forWe had received a couple of credits for prior bills when our service was completely deadNow they refuse to credit our account for time down and slow speedsI believe they have lied to us and have not handled these problemsI am currently seeking other possible companiesI am very dissatisfied and have been ripped off by this companyWe were told by their technicians that they were
Rise committed to a one month of forgiveness for 1st time overages I have written confirmation of this commitment When I received the bill for the referenced overage, I contacted customer service and was denied a credit I spoke with "Zach" the manager, and he also denied the credit of the overage saying someone must have made a mistake because they no longer offer overage forgiveness I then told him I had written documentation regarding the promised credit and he changed his story to he will submit it to corporate billing for review
We are a resident in a rural area, but were assured that we would have internet coverage, when Rise Broadband bought out the previous company(We had no internet issues with the previous company, One Wave, using the same equipment)Our service has gone down to having limited or no service whatsoever for the last months Though they send out technicians to fix the problem, all we hear is that they aren't going to update their equipment to fix the problemI have a son going to college, yet has to go to another persons house or stay at the school after hours to complete his homework, as it is all online My wife and I both use the internet for work or church business yet we can't even check our emailsUnfortunately, we have heard the same complaint from many of our fellow townsmen who are this companies customers
Approximately one year ago I signed up for a two year agreement I was told that I was going to be put on a mbps tower, and if Rise Broadband did not live up to their agreement that I could end the contract without penalties Throughout the past year my internet has still been slow Thinking my router might be outdated, I purchased a new one This router showed the internet speeds coming into the house, whereas the old router did not When looking at the internet speeds, it was nowhere near mbps I then called their customer service line and was told I was in fact not on a mbps tower, but a mbps tower, and they would forward my complaint to a supervisor, and that supervisor would have hours to respond A supervisor never called me back I had been paying for a mbps tower for approximately one year, but only on a mbps tower I called again, and was told the same thing After hours a supervisor still did not call me back I then called a third time and
I moved from one location to another Rise Broadband did not inform me that I had a new account number, and I continued to make payments to the account they said I no longer hadI received a bill in the mail telling me that I was delinquent for over I replied that that was not possible as I have been making my payments on time through my bank The agent replied that I had overpaid to my old account and that it usually takes to weeks to process and that I should make another payment in the meantime I informed the agent that I was on a tight budget and that I pay my bills on time and have no money left over afterwards There was some back and forth discussion about working something out since they had received paymentI was placed on hold so that the agent could talk to her supervisorAfter some time on hold, the line disconnected I called back and was told by another agent that the check was mailed to me the day before I waited a week and kept checking but neve
rise broadband said I have days to try their services, internet and telephone, hooked me up on 7/30/I realized the speed was way to slow so I called their # on 7/and they said I would have to pay a disconnect fee of $dollars, AL who works for rise broadband here in Abilene told me I had days to try it with no obligation and if not satisfied they would come un-install it at no chargeThe phone # I called was 1-844-411-I also have neighbors he said the same thing too, they will verify this if neededthank-you
Rise Broadband sold me a year contract that was supposed to give me download speeds of 15mbpsMy average speed test results are around 1-2mbps I have snap shot several speed tests that I have conducted They have several times sent tech support out to look at it, and they always tell me they fixed it, or there was nothing really wrong It will work at times throughout the early day time when they can send tech support out, but after 4:30pm they cannot send a tech support out because it is after hours The internet is throttled after 4:30-5pm The towers are completely overloaded, and they cannot give the service that they sell I was told to wait months until they can fix the towers to fix the issueI get no service at all, but they are still charging me, and will not terminate a contract that they cannot uphold without charging me an early terminationI cannot charge them a no service fee can I? A contract is binding, and they have not upheld their end what-so-ever D
Rise will contact you when your plan is approaching your data usage limitHowever, I am not using my data this muchI contacted Rise several different times and asked: What IP is primarily responsible for the overages? What time is the traffic on my account the heaviest? What is my daily consumption?
The answer they provided was that they do not track any of that infoI asked how can you bill for usage you cannot prove? They replied they do not have to, they just canThe suggested I download my own 3rd party software and monitor it myselfThis is hardly service
I find this VERY alarming that this "business" can simply say, you're using too much and up your bill whenever they want with ZERO proof or justification
I've been having issues with slowness; the tech calls it "congestion" of internet service to our home Apparently this is an issue that is based possibly somewhere in Nebraska and affects up to different locations (the tech was counting something on a screen when I was talking to himI don't know if they are actual individual towers or what he was counting) Our internet service to our house is so slow that it takes up to a full minutes for a website to load Any website that has a lot of pictures on it may never load before I get tired of waiting for it and give upmaybe after 10+ minutes We PAY for much faster speed than that I did a speed test last weekour download speed was and upload was I believe we pay for a download speed of 4-mbps so this is nowhere close We're paying almost $a month for service that is nowhere near where it should be and we've been paying for this sub-par service for a couple of years now When you call, you get the cu
I have not received in the last six months days of interrupted internet service..every day it's a crap shoot on weather or not the internet will work but I have always paid my bill without fail
I am only receiving every other bill in the mail from Rise Broadband, I have called them several times requesting to find out why I only get sent every other bill They keep calling me from their collections department and start adding late fees and threatening to cut my service off
they had tower for over month still can't fix it
I have been a customer for almost years I should be getting mbps but for the last months I have been getting less than mbps When I call they claim that they are having peak hour issues (between 6pm and 12am) and their engineering department is working on it The best that I have gotten is $off a month for months so I am still paying over $a month for speeds sometimes as low as mbps AVOID THIS COMPANY!!!!!
I had my service installed and activated on 1/13/by Rise They sent me a bill with a due date of 1/29/which I payed on that day They sent another bill on 2/1/with a late charge applied on 1/28/18, the day before the previous bill was due I called to dispute and they said that I should have paid the installing technician at the time of installThey don't care what the bill they sent me says, they will not remove the late fee The tech did not ask for payment and when I asked him if I needed to pay him he said that he takes no payments
My services with Rise began in February of 2018, using them as the internet source for our small
business, *** *** *** *** ***Since this time we have experienced the following issues with the only resolution being very limited compensation for days the internet was out
Upon Rise informing us that our location would not support internet phone, or VOIP, they admittedly proceeded in error to port our business phone number which had been in use by our customers for many yearsIn doing so they left us without a phone at our restaurant for customers to call for over daysUpon escalation of this issue to their corporate offices and our request for compensation related to the loss of sales, the company only offered to provide a month of free internet for the inconvenience, leaving us to take the blow financially for the hundreds of dollars lostTo make matters worse, we were unable to get our number back from them, and were forced to get a new phone number and pay to adv
I have been a Rise/Rhino subscriber for over years without issue until this past JuneMy 20mb plan speed will vary from being down to almost 19mb at timesOutages last from a few minutes to well over hours at timesSpeeds will sometimes 2% of my plan for extended lengths of timeI have called Rise times and had one visit from Rise to my residenceI have documented outages during this time in a spreadsheet though more outages have occurred
Calls to Rise result in varying guesses at root cause but none are being addressedA general Tower ticket was created around June 19th (***) but nothing shows to be addressed as of my call to Rise on July 7thA tech visited my residence on July 10th for a short time but did not observe the issue during this visit so no analysis could be doneThe tech did say he thought the issue was with the tower based on my historyThe tech stated they are seeing issues with the Access Point on the west side of the tower which would includ
When I signed up for Rise broadband internet I was told I would be on a month to month service so I could cancel at any time with out cancellation fees I double checked because I figured I wouldn't have this service for a full years The sales rep confirmed that my price would be guaranteed for years but I wasn't going to be under contract so I would be able to cancel at any time without having to pay any fees Last week I went to pay my bill and it had raised from $to $ I called in about it and the lady was kind and explained that a service was automatically added and she would remove it and credit my account backOn the same call I asked her about a promotion that was going on where I could get slightly better speeds than I have and it would lower my bill to $39.95, and she explained it would require me to get a year contract so I declined the option and confirmed with her that I was not in contract I have now moved and when I called to cancel my service the guy s
Service was not provided and payment was still expectedThe internet service rarely workedWhen I would call to report problems and then later to cancel service, they do not answer the phonesI spent multiple hours on hold attempting to contact the companyEventually , I stopped payment on the account after service had not worked for over two monthsI was still paying for non working internet serviceThe company never made any adjustments for billing when service was interrupted
I signed up for internet service with Rise BroadbandThey came out and installed the receiver on September 24, The service was not near what they had advertised and I immediately called them to find out how we can correct the speeds and reception of my internet serviceInstead of fixing the problem they changed the details on my contract to a lower speed to make the problem seem more acceptableThe service was still intermittent and did not really workI began capturing images of the service by running their speed test on my cellphone and called them back on October 7, and began reading off my resultsThey asked me to run more tests while on the phone and read them to them as they came in and all showed that I was not receiving internet serviceThey opened a service ticket with me and told me they would begin working on the problem and that I could call anytime to find out where they were with the ticketThey also sent the technician back out to my home and I met him
I contracted for a plan of internet service being 10MG per month download speedsThey claimed it would be a constant fast speed plan for $per monthThis was a year agoSince that time, I have never consistently received that speedI suffered many days down with no internet, very slow speeds, loss of income ( I run a business) and time off work to deal with these peopleWe have had numerous promises, workers out here to check our systemThe problem has been confirmed several times as of late that their tower is overloadedOur speeds are most of the time 25% to 50% of what we are paying forWe had received a couple of credits for prior bills when our service was completely deadNow they refuse to credit our account for time down and slow speedsI believe they have lied to us and have not handled these problemsI am currently seeking other possible companiesI am very dissatisfied and have been ripped off by this companyWe were told by their technicians that they were
Rise committed to a one month of forgiveness for 1st time overages I have written confirmation of this commitment When I received the bill for the referenced overage, I contacted customer service and was denied a credit I spoke with "Zach" the manager, and he also denied the credit of the overage saying someone must have made a mistake because they no longer offer overage forgiveness I then told him I had written documentation regarding the promised credit and he changed his story to he will submit it to corporate billing for review
We are a resident in a rural area, but were assured that we would have internet coverage, when Rise Broadband bought out the previous company(We had no internet issues with the previous company, One Wave, using the same equipment)Our service has gone down to having limited or no service whatsoever for the last months Though they send out technicians to fix the problem, all we hear is that they aren't going to update their equipment to fix the problemI have a son going to college, yet has to go to another persons house or stay at the school after hours to complete his homework, as it is all online My wife and I both use the internet for work or church business yet we can't even check our emailsUnfortunately, we have heard the same complaint from many of our fellow townsmen who are this companies customers
Approximately one year ago I signed up for a two year agreement I was told that I was going to be put on a mbps tower, and if Rise Broadband did not live up to their agreement that I could end the contract without penalties Throughout the past year my internet has still been slow Thinking my router might be outdated, I purchased a new one This router showed the internet speeds coming into the house, whereas the old router did not When looking at the internet speeds, it was nowhere near mbps I then called their customer service line and was told I was in fact not on a mbps tower, but a mbps tower, and they would forward my complaint to a supervisor, and that supervisor would have hours to respond A supervisor never called me back I had been paying for a mbps tower for approximately one year, but only on a mbps tower I called again, and was told the same thing After hours a supervisor still did not call me back I then called a third time and
I moved from one location to another Rise Broadband did not inform me that I had a new account number, and I continued to make payments to the account they said I no longer hadI received a bill in the mail telling me that I was delinquent for over I replied that that was not possible as I have been making my payments on time through my bank The agent replied that I had overpaid to my old account and that it usually takes to weeks to process and that I should make another payment in the meantime I informed the agent that I was on a tight budget and that I pay my bills on time and have no money left over afterwards There was some back and forth discussion about working something out since they had received paymentI was placed on hold so that the agent could talk to her supervisorAfter some time on hold, the line disconnected I called back and was told by another agent that the check was mailed to me the day before I waited a week and kept checking but neve
Very poor customer service, and questionable billing practices! New customers beware!!!
rise broadband said I have days to try their services, internet and telephone, hooked me up on 7/30/I realized the speed was way to slow so I called their # on 7/and they said I would have to pay a disconnect fee of $dollars, AL who works for rise broadband here in Abilene told me I had days to try it with no obligation and if not satisfied they would come un-install it at no chargeThe phone # I called was 1-844-411-I also have neighbors he said the same thing too, they will verify this if neededthank-you
Rise Broadband sold me a year contract that was supposed to give me download speeds of 15mbpsMy average speed test results are around 1-2mbps I have snap shot several speed tests that I have conducted They have several times sent tech support out to look at it, and they always tell me they fixed it, or there was nothing really wrong It will work at times throughout the early day time when they can send tech support out, but after 4:30pm they cannot send a tech support out because it is after hours The internet is throttled after 4:30-5pm The towers are completely overloaded, and they cannot give the service that they sell I was told to wait months until they can fix the towers to fix the issueI get no service at all, but they are still charging me, and will not terminate a contract that they cannot uphold without charging me an early terminationI cannot charge them a no service fee can I? A contract is binding, and they have not upheld their end what-so-ever D
Rise will contact you when your plan is approaching your data usage limitHowever, I am not using my data this muchI contacted Rise several different times and asked: What IP is primarily responsible for the overages? What time is the traffic on my account the heaviest? What is my daily consumption?
The answer they provided was that they do not track any of that infoI asked how can you bill for usage you cannot prove? They replied they do not have to, they just canThe suggested I download my own 3rd party software and monitor it myselfThis is hardly service
I find this VERY alarming that this "business" can simply say, you're using too much and up your bill whenever they want with ZERO proof or justification