Rise Broadband installed the service at my homeFrom the very beginning, the service was not reliableI was calling tech support weekly and sometimes a few times per weekThey could never get it where it was reliableConstantly going down, and at one point it was down for more than hoursAfter about a month of terrible Interent service, I felt forced to cancel and go with a different more reliable serviceThey still charged me for the early disconnect feeIf the service was as it should have been, I can understand charging the early fee, but when it was completely unreliable the entire time, to the point where I could not depend on it and had to go with a different service, it's a ripoffI DO NOT recommend RiseThe only good thing I can say is their installer was fantastic and very helpfulThat's where good service ended
Our neighbors use Rise - and my son raved about it when he was thereI got a marketing flyer in the mail the same time we were discussing their internet serviceI spent minutes online waiting to chat with someone, only to be told that service isn't available to me because their towers are fullIf that's the case, then don't send marketing material trying to get new customers if we're only going to be told noThis left a bad taste in my mouth with this companybad business practicesI wasted my time, and the rep time, waiting to be told I can't have something they advertised as available
To whom it concerns,
I have been a customer of Rise Broadband for roughly yearsIt has not always been the best service that was available to us however we were attracted to the fact that there was no contract therefore we stayed with the company over choosing a more reliable connection and being locked into a year+ contractWe recently decided to buy a home outside of the city and moved August We were faced with a cross roads of finally getting rid of our internet provider but after speaking to them they ensured us that they were fixing tower issues and that our service would get betterI even moved my service to the higher lever of Mbps than we previously hadI was insured that we would not be charged any fees for moving and that the only thing that we needed to do was be at the new house in order to allow the tech to install the new dishThere was never any mention of a contract, new data fees, or anything that remotely symbolized a contractHad there been any dis
They are a scamming company, sold me a MB service and never mentioned the data limit or the overage charges Company would not do a thing about it, said that just goes with the territory and they could not resolve the issue I would not trust them at all with their sales practices
Returned their Router on June 16th They continue to try to charge me for this router that they have! I am not paying for the router I sent to them using their own return label! Nothing but the run around calls with nothing done they keep claiming they are sending a request for information to a warehouse that apparently never answers back! I refuse to pay $late fee they are not entitled to, their router fee! It's nothing more than a scam on Rise's part to make more money! I will deduct these two fake charges from my bill again, go to the attorney generals offices next! I'm fed up with this router scam! Find Your Router And Quit The games!
I have been with Rise Broadband since they bought out Skybeam InternetI pay for MpbsI have to call every month because the speeds are about MpbsIt has been an ongoing problem for a couple of yearsTo there credit, at least you are now able to speak with someone over the phoneAlthough it is always the same storyReboot the modem, direct connect into your computer to ensure it is not your router, Let us make some changes and of course sorry we can not fix it how about contacting billing to see if you can get a discount this monthNext I call billing, sorry there is not enough information for us to discount your billA couple of time the customer service folks told me that the tower is just overloaded and it can not handle the speedsThis is the case because everyday ay 3:30pm the speeds decline; kids get home from schoolWhat makes me the most frustrated is that they still charge full price for the service that they can not provide on a consistent basisBesides the
Started using Rise Broadband about a year agoFor most of that time they were pretty good except for their billingWe were told $per month for up too 20mp and 90% of the time we got that speed or very closeBut the bill would be anywhere for $to $per monthEvery month would get an e-mail of the bill and would open it with treadBecause I knew I would have to spend to minutes on the phoneThey would correct itAnd then in the last months they are down about every other dayWhen you call its a to minutes hold time if you can get someone at allOne time they were down for a hold week and you could not get anyone one phone
After signing on to their service after having been told by one of two salesman about a day free trial we decided to go ahead and purchase said products we also had the installer tell us about the day free trial because they had to change our package and our equipment upon arriving upon having to cancel because the service would not work for me or my family after days rise broadband chose did not honor their 30-day free trial Because the actual selling person did not mention it in the phone conversation
For the last year I have had major internet service issues with Rise BroadbandI just ignored the numerous outages and paid my bill up until about months agoIn the last months I have made about a dozen phone calls which resulted in the same service repair man coming to my residence on different occasionsOn each occasion the repairman checked my equipment and deemed it was in perfect working conditionHe simply switched towers and leftOn of the occasions we were back to having issues within hrsCurrently my internet has been down for days straightI would either like for Rise Broadband to get my service back in working condition and apply a month credit to my account or Cancel my service and refund the last months of serviceMy husband Tim Goodvin and I spent a total of hrs on the phone with Rise Broadband trying to get this issue resolved todayOur last call resulted in being transferred to the closed retention queue in which we sat on hold for an hour be
Over the last several months our internet service has Benin working on and off several timesI have had a technician come out twice because it is there fault there is no serviceI am still being charged for non working service, slow service, etcenerytime you call they say the problem is on your end even sending me out to purchase a new wireless router costing over $Needless to say that was not even the problem and the problem was on their end and they had to bring new cables outI call and on the phone with them for over two hours at a timeNobody can seem to figure out the problem and then I am once again put on hold for 15-minutes at a timeI asked to cancel my service and they said I was a new customer and their would be fees for equipment, I have been a customer with them for years over years to be exact
We were customers of Sky Beam when Rise took over our accountWe recieved a letter of the acquisition, however, no new contracts were sentWe continued business with Rise as we loved the service we recieved with them and because they changed nothing with our original agreement with Sky BeamIn Aug of we were informed by our landlord that we would need to vacate by 10/15/as they were selling the houseWe called Rise to have our service disconnected on 9/15/and moved to our new residenceAs neither my wife nor myself could be present on the day of hookup, my sister in law came to our house to be hereShe told me that the installation man sat in his truck and talked on his phone then walked up to the door and said because of the trees and metal roof, he could not install the serviceMy prior residence where service was set up had a metal roof and trees so this did not make senseI contacted Rise and after an hour on the phone, reps and supervisor, they want to charg
I had a web hosting contract with Internet America, paid through 5/19/At some point, Rise Broadband bought Internet America, though I never received any indication of thatIn late April I received a bill with past due charges from Rise, claiming that because I had never opted out of paper billing, my rate had gone up, so they billed me $The problem is that this is the first communication of any sort that I received from RiseI never had an opportunity to opt outAfter a rather testy online chat session I canceled my service on 5/13/2016, days before my prior contract was upI thought it was resolved, but now they want $they think I owe, though they did say they would waive a $late feeThis is wrong in so many ways, I am nearly speechlessI feel like I have been conned
I have been a Rise Broadband customer for many yearsHowever, my service went down on May 1st, and tech support just kept telling me that they had a tower problem and the engineering team was working on itAfter a few days I found out this was a lieI finally spoke with a tech support staffer that contacted the engineering team and found out that they were NOT working on the problem but they had decommissioned the tower I was onI asked him to send a crew out and move me to another tower and he said the engineer he contacted said they would not that there were no other towersI know this to be since I have been on other towers beforeHe contacted the engineer again and when he came back online with me he seemed very upset and told me the engineer had jumped on him and said to tell me it was just too bad, they were no longer going to provide me service and not to contact them againI spoke with some of my neighbors that have Rise Broadband and they are also experiencin
I signed up for year service plan for internet and telephone last December and had no complaints; however December 6th I no longer had telephone or internet, but due to being out of town, didn't realize it until December 8thIt was late so I called tech support on December 9th and after being on hold for about minutes was told the tower was down and he would have someone check it outThe next day I received my bill for the next month, but still had no internet or phoneI called again on December 11th and again after being on hold for about minutes was told the tower was decommissioned and I would no longer have serviceI was to call customer service during their regular hours the next dayWhen I spoke with customer service he confirmed my tower was decommissioned and that they couldn't connect me to another tower, but showed it as I cancelled the serviceA few days later I received a bill for $for early cancellationI called on the 18th to get this resolved and after about hours of being on hold and being directed to talk with the solutions department, I'm being told they removed the early cancellation fee and that I will get a refund of the days I had paid for service after the time they decommissioned the towerI also am being told I won't get the refund until I return the equipmentI can't imagine how a company can stay in business that treats their customers this wayFirst, they gave no notice they were decommissioning the tower (no longer having service), they were going to change me $because I didn't stay the two years, but I have not recourse that they didn't honor the two year contractI would never in good conscience recommend this company to anyoneKevin in Las Vegas, NV
Rise Broadband bought *** *** a couple of years ago (not sure of exact timing)We had often had issues with *** ***'s service to our residential location, but these would generally be resolved within a month of complaintsRise has been informed of consistently poor quality internet to us since late They have informed us that the connection to our location is over loaded with traffic but have given no estimate of when the over loading issue will be resolvedIn the meantime, our internet service has generally been poor or non-existent and getting worseNot only are we still being charged full subscription price by Rise, but we have subscriptions for other services that require high speed internet service that we can only use occasionally (like ***)
I signed up with Rise on May 24th , for phone serviceAs of today's date July 13, I still do not have serviceCannot access my voice mail and phone lines are deadI have called at least times and live chats at least timesThey will not resolve this issueI get one excuse after anotherThey will not send anyone out to fix the problem
Prior to moving from my home at *** *** *** *** ** *** I contacted Rise Broadband times about terminating serviceI called so many times because I was moving out of the house June but the tenants in the other unit of the building were staying until June 17, and as the tenant was in an intensive university program and needed the Internet, the buyer of the house and I had an agreement that the tenants could stay until that day and that I would continue to provide Internet service through that date
Rise Broadband did not make it clear to me that unless I called to cancel ON THE DATE I wished service to terminate, I would be billed for an additional monthI was unable to call that date and as I had already called three times to discuss termination on that date, it didn't occur to me that they would continue serviceUntil I received a bill in mid-July I did not know that the account was still open and that I was still being billed
Rise Broadband is a hi
We purchased and contracted for a 20Mbp planRise’s contractual obligation was to provide a minimum of 60% of the plan (Mbps)We’ve consistently received much lower, usually around to mpbs but many times it will be out for hours in the middle of the dayMy business is 100% reliant on the internetI have had to cancel numerous clients in the last few months and all Rise offered to do was send us a new router, unplug/replug the router etcwhich we tried but changed nothingWe have found an alternate provider with faster consistent speed and thus cancelled our Rise serviceWe are disputing their early termination fee for early cancellation of our yr contract because they did not meet their contractual obligation
This company continues to call our home and harass my wifeI am a retired disabled veteran undergoing medical and mental careMy wife has authorization to handle our finances and make the household decisionsI stress easily and it has severe consequences to my healthI have asked this company to stop calling me yet they continue to do soWhen my wife answers the phone they hang up on her when she asks what the nature of their call is regardingWhen she has gotten them to stay on the line long enough she has complained about the hang upsShe is then told it is a computer glitch and then they hang up on her againWe are being harassed, woken up to their hang up calls, and subjected to their rudeness in the privacy of our own homeThis is NOT the freedom I gave my life protecting
My account was sold to Rise Broadband and since that time, I have had nothing but issues with them Their internet does not give me the speed I have paid for, I ask them to fix it and all they do is come out, do a bandaid, or tell me it is my router, or something else, but still the problem exist This last time, I have spent weeks trying to get them to fix the problem of low performance internet and at first they tried to say it was my router, I proved that wrong, they finally agreed it was their problem and from reading the reviews of other customers, I see that I am not alone in this problem They do not deserve an A+ rating at all This last call, they told me they hadn't addressed my problem yet, didn't know when it would be fixed, didn't know what exactly the problem was and would maybe reimburse me This is unacceptable They seem to be great at increasing my bill, without informing me and the internet service I am supposed to get, they say, I am supposed to get, I hav
Rise Broadband installed the service at my homeFrom the very beginning, the service was not reliableI was calling tech support weekly and sometimes a few times per weekThey could never get it where it was reliableConstantly going down, and at one point it was down for more than hoursAfter about a month of terrible Interent service, I felt forced to cancel and go with a different more reliable serviceThey still charged me for the early disconnect feeIf the service was as it should have been, I can understand charging the early fee, but when it was completely unreliable the entire time, to the point where I could not depend on it and had to go with a different service, it's a ripoffI DO NOT recommend RiseThe only good thing I can say is their installer was fantastic and very helpfulThat's where good service ended
Our neighbors use Rise - and my son raved about it when he was thereI got a marketing flyer in the mail the same time we were discussing their internet serviceI spent minutes online waiting to chat with someone, only to be told that service isn't available to me because their towers are fullIf that's the case, then don't send marketing material trying to get new customers if we're only going to be told noThis left a bad taste in my mouth with this companybad business practicesI wasted my time, and the rep time, waiting to be told I can't have something they advertised as available
To whom it concerns,
I have been a customer of Rise Broadband for roughly yearsIt has not always been the best service that was available to us however we were attracted to the fact that there was no contract therefore we stayed with the company over choosing a more reliable connection and being locked into a year+ contractWe recently decided to buy a home outside of the city and moved August We were faced with a cross roads of finally getting rid of our internet provider but after speaking to them they ensured us that they were fixing tower issues and that our service would get betterI even moved my service to the higher lever of Mbps than we previously hadI was insured that we would not be charged any fees for moving and that the only thing that we needed to do was be at the new house in order to allow the tech to install the new dishThere was never any mention of a contract, new data fees, or anything that remotely symbolized a contractHad there been any dis
They are a scamming company, sold me a MB service and never mentioned the data limit or the overage charges Company would not do a thing about it, said that just goes with the territory and they could not resolve the issue I would not trust them at all with their sales practices
Returned their Router on June 16th They continue to try to charge me for this router that they have! I am not paying for the router I sent to them using their own return label! Nothing but the run around calls with nothing done they keep claiming they are sending a request for information to a warehouse that apparently never answers back! I refuse to pay $late fee they are not entitled to, their router fee! It's nothing more than a scam on Rise's part to make more money! I will deduct these two fake charges from my bill again, go to the attorney generals offices next! I'm fed up with this router scam! Find Your Router And Quit The games!
I have been with Rise Broadband since they bought out Skybeam InternetI pay for MpbsI have to call every month because the speeds are about MpbsIt has been an ongoing problem for a couple of yearsTo there credit, at least you are now able to speak with someone over the phoneAlthough it is always the same storyReboot the modem, direct connect into your computer to ensure it is not your router, Let us make some changes and of course sorry we can not fix it how about contacting billing to see if you can get a discount this monthNext I call billing, sorry there is not enough information for us to discount your billA couple of time the customer service folks told me that the tower is just overloaded and it can not handle the speedsThis is the case because everyday ay 3:30pm the speeds decline; kids get home from schoolWhat makes me the most frustrated is that they still charge full price for the service that they can not provide on a consistent basisBesides the
Started using Rise Broadband about a year agoFor most of that time they were pretty good except for their billingWe were told $per month for up too 20mp and 90% of the time we got that speed or very closeBut the bill would be anywhere for $to $per monthEvery month would get an e-mail of the bill and would open it with treadBecause I knew I would have to spend to minutes on the phoneThey would correct itAnd then in the last months they are down about every other dayWhen you call its a to minutes hold time if you can get someone at allOne time they were down for a hold week and you could not get anyone one phone
After signing on to their service after having been told by one of two salesman about a day free trial we decided to go ahead and purchase said products we also had the installer tell us about the day free trial because they had to change our package and our equipment upon arriving upon having to cancel because the service would not work for me or my family after days rise broadband chose did not honor their 30-day free trial Because the actual selling person did not mention it in the phone conversation
For the last year I have had major internet service issues with Rise BroadbandI just ignored the numerous outages and paid my bill up until about months agoIn the last months I have made about a dozen phone calls which resulted in the same service repair man coming to my residence on different occasionsOn each occasion the repairman checked my equipment and deemed it was in perfect working conditionHe simply switched towers and leftOn of the occasions we were back to having issues within hrsCurrently my internet has been down for days straightI would either like for Rise Broadband to get my service back in working condition and apply a month credit to my account or Cancel my service and refund the last months of serviceMy husband Tim Goodvin and I spent a total of hrs on the phone with Rise Broadband trying to get this issue resolved todayOur last call resulted in being transferred to the closed retention queue in which we sat on hold for an hour be
Over the last several months our internet service has Benin working on and off several timesI have had a technician come out twice because it is there fault there is no serviceI am still being charged for non working service, slow service, etcenerytime you call they say the problem is on your end even sending me out to purchase a new wireless router costing over $Needless to say that was not even the problem and the problem was on their end and they had to bring new cables outI call and on the phone with them for over two hours at a timeNobody can seem to figure out the problem and then I am once again put on hold for 15-minutes at a timeI asked to cancel my service and they said I was a new customer and their would be fees for equipment, I have been a customer with them for years over years to be exact
We were customers of Sky Beam when Rise took over our accountWe recieved a letter of the acquisition, however, no new contracts were sentWe continued business with Rise as we loved the service we recieved with them and because they changed nothing with our original agreement with Sky BeamIn Aug of we were informed by our landlord that we would need to vacate by 10/15/as they were selling the houseWe called Rise to have our service disconnected on 9/15/and moved to our new residenceAs neither my wife nor myself could be present on the day of hookup, my sister in law came to our house to be hereShe told me that the installation man sat in his truck and talked on his phone then walked up to the door and said because of the trees and metal roof, he could not install the serviceMy prior residence where service was set up had a metal roof and trees so this did not make senseI contacted Rise and after an hour on the phone, reps and supervisor, they want to charg
I had a web hosting contract with Internet America, paid through 5/19/At some point, Rise Broadband bought Internet America, though I never received any indication of thatIn late April I received a bill with past due charges from Rise, claiming that because I had never opted out of paper billing, my rate had gone up, so they billed me $The problem is that this is the first communication of any sort that I received from RiseI never had an opportunity to opt outAfter a rather testy online chat session I canceled my service on 5/13/2016, days before my prior contract was upI thought it was resolved, but now they want $they think I owe, though they did say they would waive a $late feeThis is wrong in so many ways, I am nearly speechlessI feel like I have been conned
I have been a Rise Broadband customer for many yearsHowever, my service went down on May 1st, and tech support just kept telling me that they had a tower problem and the engineering team was working on itAfter a few days I found out this was a lieI finally spoke with a tech support staffer that contacted the engineering team and found out that they were NOT working on the problem but they had decommissioned the tower I was onI asked him to send a crew out and move me to another tower and he said the engineer he contacted said they would not that there were no other towersI know this to be since I have been on other towers beforeHe contacted the engineer again and when he came back online with me he seemed very upset and told me the engineer had jumped on him and said to tell me it was just too bad, they were no longer going to provide me service and not to contact them againI spoke with some of my neighbors that have Rise Broadband and they are also experiencin
I signed up for year service plan for internet and telephone last December and had no complaints; however December 6th I no longer had telephone or internet, but due to being out of town, didn't realize it until December 8thIt was late so I called tech support on December 9th and after being on hold for about minutes was told the tower was down and he would have someone check it outThe next day I received my bill for the next month, but still had no internet or phoneI called again on December 11th and again after being on hold for about minutes was told the tower was decommissioned and I would no longer have serviceI was to call customer service during their regular hours the next dayWhen I spoke with customer service he confirmed my tower was decommissioned and that they couldn't connect me to another tower, but showed it as I cancelled the serviceA few days later I received a bill for $for early cancellationI called on the 18th to get this resolved and after about hours of being on hold and being directed to talk with the solutions department, I'm being told they removed the early cancellation fee and that I will get a refund of the days I had paid for service after the time they decommissioned the towerI also am being told I won't get the refund until I return the equipmentI can't imagine how a company can stay in business that treats their customers this wayFirst, they gave no notice they were decommissioning the tower (no longer having service), they were going to change me $because I didn't stay the two years, but I have not recourse that they didn't honor the two year contractI would never in good conscience recommend this company to anyoneKevin in Las Vegas, NV
Rise Broadband bought *** *** a couple of years ago (not sure of exact timing)We had often had issues with *** ***'s service to our residential location, but these would generally be resolved within a month of complaintsRise has been informed of consistently poor quality internet to us since late They have informed us that the connection to our location is over loaded with traffic but have given no estimate of when the over loading issue will be resolvedIn the meantime, our internet service has generally been poor or non-existent and getting worseNot only are we still being charged full subscription price by Rise, but we have subscriptions for other services that require high speed internet service that we can only use occasionally (like ***)
I signed up with Rise on May 24th , for phone serviceAs of today's date July 13, I still do not have serviceCannot access my voice mail and phone lines are deadI have called at least times and live chats at least timesThey will not resolve this issueI get one excuse after anotherThey will not send anyone out to fix the problem
Prior to moving from my home at *** *** *** *** ** *** I contacted Rise Broadband times about terminating serviceI called so many times because I was moving out of the house June but the tenants in the other unit of the building were staying until June 17, and as the tenant was in an intensive university program and needed the Internet, the buyer of the house and I had an agreement that the tenants could stay until that day and that I would continue to provide Internet service through that date
Rise Broadband did not make it clear to me that unless I called to cancel ON THE DATE I wished service to terminate, I would be billed for an additional monthI was unable to call that date and as I had already called three times to discuss termination on that date, it didn't occur to me that they would continue serviceUntil I received a bill in mid-July I did not know that the account was still open and that I was still being billed
Rise Broadband is a hi
We purchased and contracted for a 20Mbp planRise’s contractual obligation was to provide a minimum of 60% of the plan (Mbps)We’ve consistently received much lower, usually around to mpbs but many times it will be out for hours in the middle of the dayMy business is 100% reliant on the internetI have had to cancel numerous clients in the last few months and all Rise offered to do was send us a new router, unplug/replug the router etcwhich we tried but changed nothingWe have found an alternate provider with faster consistent speed and thus cancelled our Rise serviceWe are disputing their early termination fee for early cancellation of our yr contract because they did not meet their contractual obligation
This company continues to call our home and harass my wifeI am a retired disabled veteran undergoing medical and mental careMy wife has authorization to handle our finances and make the household decisionsI stress easily and it has severe consequences to my healthI have asked this company to stop calling me yet they continue to do soWhen my wife answers the phone they hang up on her when she asks what the nature of their call is regardingWhen she has gotten them to stay on the line long enough she has complained about the hang upsShe is then told it is a computer glitch and then they hang up on her againWe are being harassed, woken up to their hang up calls, and subjected to their rudeness in the privacy of our own homeThis is NOT the freedom I gave my life protecting
My account was sold to Rise Broadband and since that time, I have had nothing but issues with them Their internet does not give me the speed I have paid for, I ask them to fix it and all they do is come out, do a bandaid, or tell me it is my router, or something else, but still the problem exist This last time, I have spent weeks trying to get them to fix the problem of low performance internet and at first they tried to say it was my router, I proved that wrong, they finally agreed it was their problem and from reading the reviews of other customers, I see that I am not alone in this problem They do not deserve an A+ rating at all This last call, they told me they hadn't addressed my problem yet, didn't know when it would be fixed, didn't know what exactly the problem was and would maybe reimburse me This is unacceptable They seem to be great at increasing my bill, without informing me and the internet service I am supposed to get, they say, I am supposed to get, I hav