I continue to be lied to and told upgrades will be done to the tower and that my internet speed will improveSpeeds are slow and unusableThe same sheep with the same answers give me excuses and don't caremegs is not acceptable internet speedThere is nothing that can be done at that speed and their technicians admit that yet have yet to do anything about it
I have filed a complaint once before and thought the issue was taken care of Way off! I am still receiving emails about going over my data usage even though I was assured the issue was fixed Ever since I filed the last complaint my speeds have dropped to less than half of what I am supposed to get I called to try to get it resolved today Waited for an hour (no exaggeration) only to be told that he would happily transfer me to the cancellation dept Customer service is a joke along with this company Have had issues ever since Rise took over from [redacted] Literally have tried to steal hundreds ( and I mean or more) from me since Ive been a customer
Last summer, while living at [redacted] **, I purchased a commercial service from Rise Broadband In November I began looking at purchasing property at [redacted] and moving In December I contacted Rise Broadband and requested a signal test before closing to insure they could continue to provide service They did not respond for until February We closed on February They looked at the area where we were moving to and advised us they did not have coverage there They said because we did not disclose we were moving before beginning service, we had to pay a $3,early termination fee It is now in collections I have contacted an attorney and he believes we have a good case for not having to pay the fee
I have a home in a rural area Originally, before Rise Broadband took over ***, the internet was fairly consistent and service acceptable Since Rise Broadband took over, the internet is at best spotty My area has been under a service warning since April (it is end of July now) Most nights I have no internet registered, other nights, a trickle I am paying a premium for higher speeds and I can rarely watch a show on [redacted] There are various explanations, the last one being new equipment on the tower and the house Another explanation is everything is fixed and the software guys had to tweak it Another, the signal is great, but it can't go through They said they would give $off the bill for months, but most of the time, there is no service I asked for more discount during this time and they wouldn't return my call We wrote in by email with no answer There is no end in sight and no projections of when it is better
I signed up for internet service in January of with Rise BroadbandI was very clear from the beginning that I worked from home and needed reliable internet and that I download very large filesI was informed I would be charged overage fees for anything of 350GBI agreedApproximately a month ago, I noticed intermittent outages starting about 3:30pmMy hours, at the time, were 8-4:30pmI changed my work hours to 6:30-3pm to avoid these outagesIt has now been mandated from my employer that we all work overtime until the end of the fiscal yearI have battled every afternoon from 3:30pm on with intermittent serviceIt cuts out every three minutes for minutes knocking me out of every secure database I am in at the time, not to mention, I lose the data usage and must download it yet again, costing me moneyAt this point, I am being charged for data that I am losing due to service outages AND I am losing overtime pay, due to being unable to work from 3:30pm onI called cust
We have been paying for service that is no way being deliveredI pay for 10mb + speeds and consistently will only be getting 1mb-2mbThis isn't just a recent issue, same time last year I had same issuesI call in quite often and they still cannot produce the service they say I am paying forI shouldn't have to call in to just get what I am paying forThis has been happening since we have had the service over the last yearsRight now it has been a month in the current issue and they still haven't been able to correct the issueWe don't have many options out where I live they do this because they know they can get away with it
Rise Broadband advertised a $gift card would be given with the purchase of their services This involved the agreement of a two year service contract The service was purchased in March and installed in April, We have not received the card after numerous calls beginning in September, During each call, we were assured that the card was coming and had been added to the "fast track" to get expedited I called again to day and told them my next option was to notify the Revdex.com to which I was told that the matter had been sent to the corporate level to be handled As this has been basically the response to this problem, I am seeking assistance from your organization
I was sold a service plan that was for 10meg download speeds On a good day I get 6meg down, and most days it is more like 1meg I was apparently sold a year contract that I "verbally" agreed to I have no recollection of agreeing to a year agreement I have months remaining on my contract and I'm paying $per moth for meg download service months ago they tacked on a PC Care fee, that was free for one month, we had to call the company to opt out This increased the monthly bill I was sold a contract that doesn't meet the service levels I was sold I'm locked in and can't get out without a $termination fee
We have been with Rise Broadband since moving in to our new homeSince having their service we have on multiple occasions requested service to resolve our issuesWe do not receive over 2GB of service while we are promised and pay for 15GB serviceShortly after starting service with them they added overage charges without any noticeThe service when contracted was an unlimited download etc The company can not fix our issues and their service does not work consistently even at the low bandwidth they do deliverWhen we try to cancel we are told we cant without paying a $cancellation feeThey have been to our home and removed their dish without permission to climb on our roofWe can not reach anyone and when we do we are old that customer service cant help usThat our only option of recourse is to email [email protected] I have attempted to get support by reaching out on twitter and have been told that I will be contacted by the escalation team but receive no call e
Title" buyer beware" I am on social security and had my service turned on so I can pay my bill after I get paid on 3rd of each monthThey neglected to inform us that a paper bill cost $per month, they neglect to inform me that it is solely up to me to sign into their website portal and print my own billI was getting a paper bill for months in a row and they were calling me threatening to shut off service literally minutes from getting bill out of the mailCome to find out after they shut off service that they only send a bill out if payment is overdueThe phone conversations I had with their billing dept were of strong arming technique and aggressive which I didn't understand because I just got a bill out of the mail minutes agoI explain I had service installed so I can pay after getting paid on 3rd and they would say they would cut off service before the 3rd(this is on 1st of month on 1st bill and on may 2nd the second bill)I had a service man not tighten clamps on antenna enough on april 3rd and I texted him direct and left voicemails that I needed him to come back and reset antenna because wind moved antenna so we lost service) little did I know he had left on a funeral leave nd did not get my messages until I got back I had called corp office on april 13th to report the issue of no service due to antenna moved in wind and they said they would send someone out but after a week of no show I called back and was told they are upgrading or working on antenna and can't send any one till they are done at a under determined completion dateso I called back on 27th of April and find out Tech is back and they wil send him out and I talked with a girl in Accounting about getting a credit from april 3rd to 27th and they would only credit me 13th to 27thI said I would talk with tech and then call her back and he admitted getting texts when he returned from funeral leave and said he would put in account notesI called girl back and they would not or said they could not transfer me to her but would send her a email to call me about creditI sent a printed copy of all my texts to technician along with my payment addressed to her attentionThey disconnected my service days after mailing payment and the documentation of trying to contact technician and asking her to verify the field notes he put inTrying to restore service I was told they would only credit me the single days 13th of april, the 19th of april and the 27th of april(the day they came and finally fixed/restored signal of antenna TOTALLY disregarding all days in between of no service which makes absolutely no sense in any way shape or formSo now I have to find a way to get ahold of someone else to credit me all the days service was down! They do not make this easy, they forget digital documentation such as texts can be easily printed out and documentedI feel I have no recourse at this point to get my credits than to report them to the Revdex.comThey are awful to get all the info out of, they neglect all the really important info so they can rape you $late fees and others$for a paper statement is ridiculousEven banks only charge $for a paper statementThere are so many people that are computer savy enough to do what they are doingMy opinion are they are preying on the older generations of senior citizens with all the loop holes and neglected infoI wouldn't have even subscribed for service if I would know what I know now and I have not actually signed for anything concerning a two year contractTheir service is better than our previous provider "when it is working" which in 1/months it has been NOT working more than it has been workingThe technician is very knowledgeable and is great to work with and explains the issues well but I need, and wife needs a reliable source of internet service for her work and homeschooling she does and they technically have fell short seriously and I have nothing but regret to having them hook up their internet service to this pointThey have over charged me, underserved me in everyway and I don't think I am asking to much to want a reliable internet service faster than my last provider which delivered mbps when it was operating at bestThe technician is the smartest person in the company and their using inferior equipment and since they have shut the Omaha office and moved all services to Denver office, nobody knows what anyone else is doing and it is extremely ignorant to want to credit the only the days I have called in to get service worked on despite nobody coming to fix itWhat about all the days I didn't have service.? Lack of common sense is running crazy through the whole company with exception of one personMy frustration is at its boiling point and I feel this is my only avenue remainingThey have taken advantage of me thinking I am going to roll overThey should be able to back charge them the cost of the hotspot I had to get because they couldn't deliver on their serviceI broke my Dewalt drill shimming my butt(I am disabled due to multiple hip, shoulder and knee surgeries along with cardiac disease and stents placed) across my 28ft high degree pitched roof to try to point antenna back to correct location/direction in attempt to get a signal and at same time tightening clamp to antenna base so it won't turn in wind again due to lack of serviceThat would add up to be $a month for hotspot service and $drill that slid down roof to ground because it was either me or the drill to go sliding down the roof in a gust of windI have not had a single month without issue since February hookupI don't think that is to much to ask
The internet has not worked properly for over months At first they said it was congestion on the tower Then they said there was a problem with the towerThen it actually worked for a couple of days then back to not working all of the time When I contacted the billing department for some relief of paying for something that they know is wrong The response was no contact us back when it does start to work The people there are polite but that does not help the problem that it does not work
I called to cancel my account on November 9, 2016, and a lady named [redacted] informed me that I could not cancel my account because I was in a two year contractIf I cancelled, I would have to pay $for the early cancellation feeI told her that I did not sign a contract, to which she replied it was a verbal contractI asked to hear the audio, and she said she could not release the audio to me without a court orderI told her that I specifically chose Rise Broadband because they did not require a contract, and since we move a lot ,I couldn't do a contractI then asked to speak to a manager [redacted] the manager told me that I had the $month to month plan, and when I asked him why they thought I had a contract when I had the month to month plan, and he said that month to month means they charge me month to month, but it is still a two year contractIn business, the term month to month means that there is no contract, and that you can cancel anytimeRise Broadband purposely used
Don't walk - RUN from rise Broadband Approximately one year ago Rise bought out Digis I was supposed to get Mbps service It did not reach near that level Unfortunately I had a death in my immediate family and had to leave home for months to deal with personal and business issues During that time my wife complained of slow service When I returned home several months later, I investigated Instead of Mbps I was getting -Mpps I called Rise technical support They tried to correct the problem remotely by making adjustments in my account I talked with different technical reps over a three day period The second said the first did nothing although he told me he did The third told me the second did not reinstate my account after testing so I wasn't getting any service at all The third also told me I wasn't licensed for Mbps - only When rise bought out Digis they had made a mistake and only licensed me for Mbps but charged me for He promised to resolve the licensing issue but said the signal problem was serious enough to warrant a service call to my house The 4th rep said Rise had placed my signal on one part of the tower but had me pointing at a totally different location - hence very bad signal After he left he said I should now be getting close to Mbps I ran tests two days in a row I was getting Mbps and Mbps Obviously whatever the techs did - made it worse I made different telephone calls to Rise billing Incredulously, they insulted me by offering a $rebate for my poor service, wasted time and aggravation I advised them I wanted a differential refund for the entire year I had been charged for Mbps but was licensed for Mbps They upped the rebate to $ I restated I wanted the differential for the to Mbps which amounted to $for the year I was promised a return call by July 15th No callSo I am paying $for 2-Mbps service I am going to dump Rise and am making arrangements for an alternative provider
Rise Broadband sent me an email stating that they now offered an "Enhanced PC Care Program" service and that I had automatically started my day trail with said program The email went on to explain that after the day trial period I would automatically be charged $monthly to continue using the service I never asked for or authorized this service, or any additional charges for my account I believe this is a predatory measure, trying to add charges to people's internet accounts with the hope that they will not notice I almost didn't read the email because I was not interested in the service, but once I did I found I already had the service forced upon me, and that after two months they would expect me to pay for it
Rise broadband is advertising on their web site that they are offering a $triple play package in my area and that I can get service in my areaIn the fine print it says "$54.99/mowith 2-year DISH America’s Top Plus service agreement; DISH service provided by DISHDISH o¬ffer requires credit qualification, 24-month commitment with early termination fee and eAutoPayEquipment fees beyond first receiver and DVR service not included in $monthly price"Basically this means you get a DVR included in the $54.99/mo priceI have called several times and dish and rise kept having me call the other company saying it was on their endEventually after calling rise broadband several times someone in sales told me that it is an old advertisement they no longer honored and that they would escalate the issue, that was last Monday 9/26/I just checked today 10/4/and they still are deceptively advertising dish tv for $including a dvr for Americas to 120plusIf it is a
I was sent an email stating that I had unlimited data but recently received an email stating that I was at 75% of my monthly usage which is a message I had never received in the pastWhen chatting with the company's online help center to see why I suddenly had a cap on my usage I was told they had switched my plan with no notice to meI would also like to mention my bill has increased by about two dollars since I joined in FebruaryThe internet is very fast but I am not impressed by the service or lack of communication
Starting in August my monthly bill was $I sent this payment via electronic banking the first of each monthJanuary I received a "late notice"I contacted the company and was informed of a rate increase to $57.43, Two checks were processed in January One for $and one for $Beginning in February I sent a check for $each month until August I received notice of a price increase to $and informed that service would be interrupted if I did not bring the account currentI called the company and spoke with ***, We discussed the past due amount and was told that a payment of would bring the account currentThe check was sent on August I also ask [redacted] to send a paper statement each month because I did not ask for or want an electronic billingI did not receive a September statement, however a $check was sent on September I have now receive a statement for $I called and spoke with [redacted] on September and explai
August 15, 2016 I have been a customer of Rise Broadband since July of 2015 when I signed a 2-year contract stating that I get unlimited internet and people without said contract had data caps. Around the beginning of the year 2016 I got roommates and it was taking a toll on the internet. That’s when I called Rise Broadband to up my mbps from 5 to 15. I asked her how much it would cost? She said that it would cost around $70. I agreed, then I asked her if this would change anything? She said no, thus I agreed again. In July I noticed overage fees on my bill, which did not make sense. I am supposed to have a 2-year contract that says I have unlimited internet and assumed that it had to be mistake. Therefore, I called again and talked with a customer service agent and her supervisor. They told me that when I switched from 5 mbps to 15 mbps that it did not void my contract, that it did not change my contract. That the 15 mbps was a different code than the 5 and there was nothing they c
I originally began to complain to Rise Broadband, several times (as no one would give a straight answer) after my bill went up every month for the first year of serviceAfter getting a discount and a free month of service, from the retention department to placate me, my internet started going out at pm every night like clockwork I have had one ridiculous excuse after another, such as ALL the trees in the mobile home park, I reside in, would have to be cut down to make sure there was nothing blocking a direct line to the towerBoth the technician, who came out to my house, and customer service told me the same thing as if I was some kind of an itNeither knows I used to work in customer service and tech support for ***, so I know they are lying to meWhen asked why my internet JUST started going out ONLY after complaining about the price hikes every month, (as the trees didn't just grow 30+ feet in the last month) they stuck to that unbelievable excuse I asked them how it
Ever since Rise Broadband took over the internet service in my area from [redacted] , the service has been horrible Every time I contact **stomer service and/or technical support (and I do very often) I get the run around For instance look at the email below Begin forwarded message: From: [redacted] @gmail.com> Date: April 13, at 12:29:PM CDT To: [email protected] Subject: Re: Horrible service This is exactly the horrible service I am speaking of I’ve already explained that the local call centers cannot, have not resolved my issue Who could I contact at your executive/corporate office level? Thank you, [redacted] On Apr 13, 2018, at 12:PM, [email protected] wrote: I’m sorry to hear that you have been experiencing these issues with the serviceUnfortunately, I am not able to help with this via emailPlease contact our technical support team for assistanceOur technical support department is available by phone a
I continue to be lied to and told upgrades will be done to the tower and that my internet speed will improveSpeeds are slow and unusableThe same sheep with the same answers give me excuses and don't caremegs is not acceptable internet speedThere is nothing that can be done at that speed and their technicians admit that yet have yet to do anything about it
I have filed a complaint once before and thought the issue was taken care of Way off! I am still receiving emails about going over my data usage even though I was assured the issue was fixed Ever since I filed the last complaint my speeds have dropped to less than half of what I am supposed to get I called to try to get it resolved today Waited for an hour (no exaggeration) only to be told that he would happily transfer me to the cancellation dept Customer service is a joke along with this company Have had issues ever since Rise took over from [redacted] Literally have tried to steal hundreds ( and I mean or more) from me since Ive been a customer
Last summer, while living at [redacted] **, I purchased a commercial service from Rise Broadband In November I began looking at purchasing property at [redacted] and moving In December I contacted Rise Broadband and requested a signal test before closing to insure they could continue to provide service They did not respond for until February We closed on February They looked at the area where we were moving to and advised us they did not have coverage there They said because we did not disclose we were moving before beginning service, we had to pay a $3,early termination fee It is now in collections I have contacted an attorney and he believes we have a good case for not having to pay the fee
I have a home in a rural area Originally, before Rise Broadband took over ***, the internet was fairly consistent and service acceptable Since Rise Broadband took over, the internet is at best spotty My area has been under a service warning since April (it is end of July now) Most nights I have no internet registered, other nights, a trickle I am paying a premium for higher speeds and I can rarely watch a show on [redacted] There are various explanations, the last one being new equipment on the tower and the house Another explanation is everything is fixed and the software guys had to tweak it Another, the signal is great, but it can't go through They said they would give $off the bill for months, but most of the time, there is no service I asked for more discount during this time and they wouldn't return my call We wrote in by email with no answer There is no end in sight and no projections of when it is better
I signed up for internet service in January of with Rise BroadbandI was very clear from the beginning that I worked from home and needed reliable internet and that I download very large filesI was informed I would be charged overage fees for anything of 350GBI agreedApproximately a month ago, I noticed intermittent outages starting about 3:30pmMy hours, at the time, were 8-4:30pmI changed my work hours to 6:30-3pm to avoid these outagesIt has now been mandated from my employer that we all work overtime until the end of the fiscal yearI have battled every afternoon from 3:30pm on with intermittent serviceIt cuts out every three minutes for minutes knocking me out of every secure database I am in at the time, not to mention, I lose the data usage and must download it yet again, costing me moneyAt this point, I am being charged for data that I am losing due to service outages AND I am losing overtime pay, due to being unable to work from 3:30pm onI called cust
We have been paying for service that is no way being deliveredI pay for 10mb + speeds and consistently will only be getting 1mb-2mbThis isn't just a recent issue, same time last year I had same issuesI call in quite often and they still cannot produce the service they say I am paying forI shouldn't have to call in to just get what I am paying forThis has been happening since we have had the service over the last yearsRight now it has been a month in the current issue and they still haven't been able to correct the issueWe don't have many options out where I live they do this because they know they can get away with it
Rise Broadband advertised a $gift card would be given with the purchase of their services This involved the agreement of a two year service contract The service was purchased in March and installed in April, We have not received the card after numerous calls beginning in September, During each call, we were assured that the card was coming and had been added to the "fast track" to get expedited I called again to day and told them my next option was to notify the Revdex.com to which I was told that the matter had been sent to the corporate level to be handled As this has been basically the response to this problem, I am seeking assistance from your organization
I was sold a service plan that was for 10meg download speeds On a good day I get 6meg down, and most days it is more like 1meg I was apparently sold a year contract that I "verbally" agreed to I have no recollection of agreeing to a year agreement I have months remaining on my contract and I'm paying $per moth for meg download service months ago they tacked on a PC Care fee, that was free for one month, we had to call the company to opt out This increased the monthly bill I was sold a contract that doesn't meet the service levels I was sold I'm locked in and can't get out without a $termination fee
We have been with Rise Broadband since moving in to our new homeSince having their service we have on multiple occasions requested service to resolve our issuesWe do not receive over 2GB of service while we are promised and pay for 15GB serviceShortly after starting service with them they added overage charges without any noticeThe service when contracted was an unlimited download etc The company can not fix our issues and their service does not work consistently even at the low bandwidth they do deliverWhen we try to cancel we are told we cant without paying a $cancellation feeThey have been to our home and removed their dish without permission to climb on our roofWe can not reach anyone and when we do we are old that customer service cant help usThat our only option of recourse is to email [email protected] I have attempted to get support by reaching out on twitter and have been told that I will be contacted by the escalation team but receive no call e
Title" buyer beware" I am on social security and had my service turned on so I can pay my bill after I get paid on 3rd of each monthThey neglected to inform us that a paper bill cost $per month, they neglect to inform me that it is solely up to me to sign into their website portal and print my own billI was getting a paper bill for months in a row and they were calling me threatening to shut off service literally minutes from getting bill out of the mailCome to find out after they shut off service that they only send a bill out if payment is overdueThe phone conversations I had with their billing dept were of strong arming technique and aggressive which I didn't understand because I just got a bill out of the mail minutes agoI explain I had service installed so I can pay after getting paid on 3rd and they would say they would cut off service before the 3rd(this is on 1st of month on 1st bill and on may 2nd the second bill)I had a service man not tighten clamps on antenna enough on april 3rd and I texted him direct and left voicemails that I needed him to come back and reset antenna because wind moved antenna so we lost service) little did I know he had left on a funeral leave nd did not get my messages until I got back I had called corp office on april 13th to report the issue of no service due to antenna moved in wind and they said they would send someone out but after a week of no show I called back and was told they are upgrading or working on antenna and can't send any one till they are done at a under determined completion dateso I called back on 27th of April and find out Tech is back and they wil send him out and I talked with a girl in Accounting about getting a credit from april 3rd to 27th and they would only credit me 13th to 27thI said I would talk with tech and then call her back and he admitted getting texts when he returned from funeral leave and said he would put in account notesI called girl back and they would not or said they could not transfer me to her but would send her a email to call me about creditI sent a printed copy of all my texts to technician along with my payment addressed to her attentionThey disconnected my service days after mailing payment and the documentation of trying to contact technician and asking her to verify the field notes he put inTrying to restore service I was told they would only credit me the single days 13th of april, the 19th of april and the 27th of april(the day they came and finally fixed/restored signal of antenna TOTALLY disregarding all days in between of no service which makes absolutely no sense in any way shape or formSo now I have to find a way to get ahold of someone else to credit me all the days service was down! They do not make this easy, they forget digital documentation such as texts can be easily printed out and documentedI feel I have no recourse at this point to get my credits than to report them to the Revdex.comThey are awful to get all the info out of, they neglect all the really important info so they can rape you $late fees and others$for a paper statement is ridiculousEven banks only charge $for a paper statementThere are so many people that are computer savy enough to do what they are doingMy opinion are they are preying on the older generations of senior citizens with all the loop holes and neglected infoI wouldn't have even subscribed for service if I would know what I know now and I have not actually signed for anything concerning a two year contractTheir service is better than our previous provider "when it is working" which in 1/months it has been NOT working more than it has been workingThe technician is very knowledgeable and is great to work with and explains the issues well but I need, and wife needs a reliable source of internet service for her work and homeschooling she does and they technically have fell short seriously and I have nothing but regret to having them hook up their internet service to this pointThey have over charged me, underserved me in everyway and I don't think I am asking to much to want a reliable internet service faster than my last provider which delivered mbps when it was operating at bestThe technician is the smartest person in the company and their using inferior equipment and since they have shut the Omaha office and moved all services to Denver office, nobody knows what anyone else is doing and it is extremely ignorant to want to credit the only the days I have called in to get service worked on despite nobody coming to fix itWhat about all the days I didn't have service.? Lack of common sense is running crazy through the whole company with exception of one personMy frustration is at its boiling point and I feel this is my only avenue remainingThey have taken advantage of me thinking I am going to roll overThey should be able to back charge them the cost of the hotspot I had to get because they couldn't deliver on their serviceI broke my Dewalt drill shimming my butt(I am disabled due to multiple hip, shoulder and knee surgeries along with cardiac disease and stents placed) across my 28ft high degree pitched roof to try to point antenna back to correct location/direction in attempt to get a signal and at same time tightening clamp to antenna base so it won't turn in wind again due to lack of serviceThat would add up to be $a month for hotspot service and $drill that slid down roof to ground because it was either me or the drill to go sliding down the roof in a gust of windI have not had a single month without issue since February hookupI don't think that is to much to ask
The internet has not worked properly for over months At first they said it was congestion on the tower Then they said there was a problem with the towerThen it actually worked for a couple of days then back to not working all of the time When I contacted the billing department for some relief of paying for something that they know is wrong The response was no contact us back when it does start to work The people there are polite but that does not help the problem that it does not work
I called to cancel my account on November 9, 2016, and a lady named [redacted] informed me that I could not cancel my account because I was in a two year contractIf I cancelled, I would have to pay $for the early cancellation feeI told her that I did not sign a contract, to which she replied it was a verbal contractI asked to hear the audio, and she said she could not release the audio to me without a court orderI told her that I specifically chose Rise Broadband because they did not require a contract, and since we move a lot ,I couldn't do a contractI then asked to speak to a manager [redacted] the manager told me that I had the $month to month plan, and when I asked him why they thought I had a contract when I had the month to month plan, and he said that month to month means they charge me month to month, but it is still a two year contractIn business, the term month to month means that there is no contract, and that you can cancel anytimeRise Broadband purposely used
Don't walk - RUN from rise Broadband Approximately one year ago Rise bought out Digis I was supposed to get Mbps service It did not reach near that level Unfortunately I had a death in my immediate family and had to leave home for months to deal with personal and business issues During that time my wife complained of slow service When I returned home several months later, I investigated Instead of Mbps I was getting -Mpps I called Rise technical support They tried to correct the problem remotely by making adjustments in my account I talked with different technical reps over a three day period The second said the first did nothing although he told me he did The third told me the second did not reinstate my account after testing so I wasn't getting any service at all The third also told me I wasn't licensed for Mbps - only When rise bought out Digis they had made a mistake and only licensed me for Mbps but charged me for He promised to resolve the licensing issue but said the signal problem was serious enough to warrant a service call to my house The 4th rep said Rise had placed my signal on one part of the tower but had me pointing at a totally different location - hence very bad signal After he left he said I should now be getting close to Mbps I ran tests two days in a row I was getting Mbps and Mbps Obviously whatever the techs did - made it worse I made different telephone calls to Rise billing Incredulously, they insulted me by offering a $rebate for my poor service, wasted time and aggravation I advised them I wanted a differential refund for the entire year I had been charged for Mbps but was licensed for Mbps They upped the rebate to $ I restated I wanted the differential for the to Mbps which amounted to $for the year I was promised a return call by July 15th No callSo I am paying $for 2-Mbps service I am going to dump Rise and am making arrangements for an alternative provider
Rise Broadband sent me an email stating that they now offered an "Enhanced PC Care Program" service and that I had automatically started my day trail with said program The email went on to explain that after the day trial period I would automatically be charged $monthly to continue using the service I never asked for or authorized this service, or any additional charges for my account I believe this is a predatory measure, trying to add charges to people's internet accounts with the hope that they will not notice I almost didn't read the email because I was not interested in the service, but once I did I found I already had the service forced upon me, and that after two months they would expect me to pay for it
Rise broadband is advertising on their web site that they are offering a $triple play package in my area and that I can get service in my areaIn the fine print it says "$54.99/mowith 2-year DISH America’s Top Plus service agreement; DISH service provided by DISHDISH o¬ffer requires credit qualification, 24-month commitment with early termination fee and eAutoPayEquipment fees beyond first receiver and DVR service not included in $monthly price"Basically this means you get a DVR included in the $54.99/mo priceI have called several times and dish and rise kept having me call the other company saying it was on their endEventually after calling rise broadband several times someone in sales told me that it is an old advertisement they no longer honored and that they would escalate the issue, that was last Monday 9/26/I just checked today 10/4/and they still are deceptively advertising dish tv for $including a dvr for Americas to 120plusIf it is a
I was sent an email stating that I had unlimited data but recently received an email stating that I was at 75% of my monthly usage which is a message I had never received in the pastWhen chatting with the company's online help center to see why I suddenly had a cap on my usage I was told they had switched my plan with no notice to meI would also like to mention my bill has increased by about two dollars since I joined in FebruaryThe internet is very fast but I am not impressed by the service or lack of communication
Starting in August my monthly bill was $I sent this payment via electronic banking the first of each monthJanuary I received a "late notice"I contacted the company and was informed of a rate increase to $57.43, Two checks were processed in January One for $and one for $Beginning in February I sent a check for $each month until August I received notice of a price increase to $and informed that service would be interrupted if I did not bring the account currentI called the company and spoke with ***, We discussed the past due amount and was told that a payment of would bring the account currentThe check was sent on August I also ask [redacted] to send a paper statement each month because I did not ask for or want an electronic billingI did not receive a September statement, however a $check was sent on September I have now receive a statement for $I called and spoke with [redacted] on September and explai
August 15, 2016 I have been a customer of Rise Broadband since July of 2015 when I signed a 2-year contract stating that I get unlimited internet and people without said contract had data caps. Around the beginning of the year 2016 I got roommates and it was taking a toll on the internet. That’s when I called Rise Broadband to up my mbps from 5 to 15. I asked her how much it would cost? She said that it would cost around $70. I agreed, then I asked her if this would change anything? She said no, thus I agreed again. In July I noticed overage fees on my bill, which did not make sense. I am supposed to have a 2-year contract that says I have unlimited internet and assumed that it had to be mistake. Therefore, I called again and talked with a customer service agent and her supervisor. They told me that when I switched from 5 mbps to 15 mbps that it did not void my contract, that it did not change my contract. That the 15 mbps was a different code than the 5 and there was nothing they c
I originally began to complain to Rise Broadband, several times (as no one would give a straight answer) after my bill went up every month for the first year of serviceAfter getting a discount and a free month of service, from the retention department to placate me, my internet started going out at pm every night like clockwork I have had one ridiculous excuse after another, such as ALL the trees in the mobile home park, I reside in, would have to be cut down to make sure there was nothing blocking a direct line to the towerBoth the technician, who came out to my house, and customer service told me the same thing as if I was some kind of an i
tNeither knows I used to work in customer service and tech support for ***, so I know they are lying to meWhen asked why my internet JUST started going out ONLY after complaining about the price hikes every month, (as the trees didn't just grow 30+ feet in the last month) they stuck to that unbelievable excuse I asked them how it
Ever since Rise Broadband took over the internet service in my area from [redacted] , the service has been horrible Every time I contact **stomer service and/or technical support (and I do very often) I get the run around For instance look at the email below Begin forwarded message: From: [redacted] @gmail.com> Date: April 13, at 12:29:PM CDT To: [email protected] Subject: Re: Horrible service This is exactly the horrible service I am speaking of I’ve already explained that the local call centers cannot, have not resolved my issue Who could I contact at your executive/corporate office level? Thank you, [redacted] On Apr 13, 2018, at 12:PM, [email protected] wrote: I’m sorry to hear that you have been experiencing these issues with the serviceUnfortunately, I am not able to help with this via emailPlease contact our technical support team for assistanceOur technical support department is available by phone a