I cancelled my internet service with Rise Broadband on 3-1-Rise says I have to pay the whole month's bill (3-1-through 3-31-18) even though we had about hours worth of service for the whole monthI understand that this is in my contract, but before I informed them that I was cancelling, Rise had previously agreed to apply a credit for one of the days that we had a service interruptionFor some reason, they decided not to apply the credit to our last bill, but to the bill after our last bill (April - April 30), which we would be crazy to pay since we cancelled on March 1stSo, Rise wants me to pay for days of my March bill (when I used less than day)I do understand that this is part of my contract, although according to my neighbor, *** ***, who cancelled the day after I did, Rise backed her account to Feb 28th and gave her a whole month's credit
I'm not asking for a favor thoughI'm simply asking for them to apply the one day credit that they already agr
Have had wireless internet at my location for yearsNow that Rise Broadband has bought out Skybeam I am having issues with the serviceService went down during a storm and now the company is telling me they do not have service for my addressAfter years of having service at my address suddenly overnight I cannot get service anymoreAll I can get is a list of varying excuses as to why I am suddenly unable to get serviceAlso, they changed out the equipment I had (30' mast) and said that new equipment was better, but now cannot connect
Purchased service from company around Feb-March I was attracted to them because they offered meg download speedMy u-verse could only provide download when they promised meg I switched to RiseThey promised meg down For first days or so, it would approach on a good day, but hovered around or less most of the timeThey said it was due to excess traffic from other usersIt never improved much from that to meg download I used it the best I couldA couple months later, the service deteriorated more Their service would drop completely to zeroTotal loss of signalI am located within air miles line of site from towerI called for supportTechs would arrive and correct problem Tech's said equipment at tower site, my modem and overall equipment performance was compromisedIt had been hackedEquipment lost its identity Tech's repaired and equipment worked OK again I experienced a couple more outages, but Rise was able to restore itSometim
Rise advertises "high speed internet", dependable and reliableNONE of this is true I have had multiple phone conversations with Rise customer service They are polite but the result is always the same We either do a diagnostic over the phone with the tech support people or they send a tech to my houseEVERY time technician confirms the problem is Rise broadband tower and not my endI routinely have down load speeds below mbpsThere are often speeds below and it doesn't matter time of day or day of the week
I've also argued that I never agreed to a year agreement since the equipment was left in the house by the previous owner when I bought the houseEverything was done over the phone I have asked to hear the recording of me saying "I agree to years", but I'm told they can'take legally play the recording for me, but they have listened to it and they say I did agree
I have paid my bill every month on timeAll I'm asking is to end this service with out being charg
We are receiving poor internet service, poor customer serviceThey never answer the phones and the internet goes in and out and after numerous calls and working over the phone for hours there is no improvement and I have to wait on hold for over a hour and I want out of our contact, We have had them for a year now and are very dissatisfiedWe are also being told we go over the data allowance but it is hard to believe and are being changed over an additional dollars a monthThis company is taking advantage of us and we want out
I have never received the service I am paying for, I have had techs come out to work on my internet service, but I have yet to receive even close to 25mbps internet, the highest documented so far is 7mbps, also I was led to believe my bill would be around dollars for my internet and tv, but it is currently around dollarsI've tried to handle this with them, but no resolution so far
I have been a customer of rise broadband for over a year nowI have subscribed for mbps, while up until a few weeks ago, my internet speed was effectively mbpsI was told that is the way things are and I have to live with thatI lived with mbps even though I had subscribed for mbps
Since a few weeks ago my internet speed has changed to mbps with frequent total disconnectionsThat is awfulI cannot effectively use my internet connection this wayWhat I am getting is way different than the promised mbps
Steer clear! After over years as a subscriber with spotty service that continuous calls do nothing to get me the 10MBPS I pay for, I was hoping for some help on my $75/month 10MBPS/200GB plan when they are advertising $29.95/month for the same 10MBPS with more, 250GB online! I was met with Shad, rudely told me that was only for new customers with a year contract There is no way I'm getting a contract with Rise buddy!
Second Chat representative, Wesley, blatantly ended the chat message when I asked him why my email confirmation of increased data (more money per month by the way, no discounts) now included a $equipment rental fee when it had never shown before on my billing??
I'll be looking around and telling EVERYONE I SEE/MEET/SEE ON SOCIAL MEDIA to steer clear of Rise Broadband, while I look for a new ISP
I had switched to Rise to increase my internet speed and right away it did so, but my Network Extender quit working for my cell phone the day of the installation I called tech support and had them come out, they changed the channel and thought it would work, but it did not fix the issue This was around 28th day or so of my day trial period I was telling the technician that if he couldn't fix it I'd have to cancel and then try again or something of that nature, but he said don't worry, if it doesn't work and isn't what they promised they will let you out of the contract So months later, I had to pay to upgrade my speed as I couldn't even stream netflix without interruptions every minutes and that being the only device in use It was extremely frustrating to say the least I upgraded to around 10-mbps I believe, and it still had issues Later then after messing with it and trying to figure out the Network Extender, I became tired of dealing with the issues and went onl
Can never reach a customer service member in a timely fashion (wait times over 1/hour)They updated firmware that affected my service and refused to credit my account for loss of service
I recently noticed that I have been charged $a month for PC Support Services from Rise Broadband This was not apart of my bill when I signed up for them It was added at some point with no permission from myself I was told when I called them today that it was an optional package and that I was not required to have it I did not get a straight answer from the customer service rep when I asked if I gave permission for them to add it to my account Nor did they answer how long I have been billed for it They said they would remove it going forward and ended the support chat abruptly
I cancelled this company in January of They are billing me for internet service in FebruaryThis is a terrible companyThey do not answer their phone, and when they do they transfer you to another person that does not care either I will just for the principal take them to court if they do not stop harassing meThis is the worst company I have dealt with in a very long time
11/28/Internet down and tech support confirmed a construction crew cut the fiber to a tower
11/29/Internet confirmed up and working
11/30/Internet down and tech support confirmed fiber has been cut again
I originally began to complain to Rise Broadband, several times (as no one would give a straight answer) after my bill went up every month for the first year of serviceAfter getting a discount and a free month of service, from the retention department to placate me, my internet started going out at pm every night like clockwork
I have had one ridiculous excuse after another, such as ALL the trees in the mobile home park, I reside in, would have to be cut down to make sure there was nothing blocking a direct line to the towerBoth the technician, who came out to my house, and customer service told me the same thing as if I was some kind of an itNeither knows I used to work in customer service and tech support for ***, so I know they are lying to meWhen asked why my internet JUST started going out ONLY after complaining about the price hikes every month, (as the trees didn't just grow 30+ feet in the last month) they stuck to that unbelievable excuse I asked them how it
We are longtime customers of Rise Broadband (previously SkybeamjWe are paying a monthly fee for “high speed” internet For several months our internet has been getting slower and slower The Speedtest upload is consistently around (we are paying for 20) Tonight it is (Yes, point 8)
I have been trying to reach their customer service department I have been on hold for hours on several occasions with no luck of getting through to anyone I am not the only one Many complaints online referencing the same issue
This is ridiculous and unacceptable
On September I contacted *** *** customer care, talked to a customer representative and made a payment if $informed him that I can’t afford to pay a month on a internet billAfter mins of talking he told me that he could help me out on my bill to a $a month with more data to stop the overagesAnd that he would discount about off the current bill by switching the new plan will discount the late fee and overagesStated if I could pay $on October then my bill would be current I confirmed that I would do thatunfortunately wasn’t abel to make the bill until the 5th of OctoberI called and paid just to find out that I have to pay the full I advised them that amount is not correct and I wanted to know whyThey said that late fee have been added to my account and that it’s still the $the previous months late fees and overages I told them that, I wrote down what I was told and that it’s not right for them to take back what they alr
I signed up for Rise Broadband service via telephone and was specifically told the install fee was $and was discounted down to $for signing a multi-year contract Now, they have upped the price to a total of $with a multi year discount of $ They blatantly lied in the initial call and have made up a new price I asked them to retrieve the phone call recording to prove what they sold me and they will not do it
With all of the negative reviews, and over complaints to the Revdex.com, I do not understand how you can continue giving Rise Broadband an A+ rating! I'm glad I read the reviews before choosing this companyI do not understand how they can still be in businessJohn DBoulder, Co
A number of travesties exist in Jeff K***’s “slash and burn business world” established from the fall of *** Inc and as droves of other competitors now “roll over” for Jeff’s acquisitions to fatten his one-man behemoth-run monopoly called RISE BROADBAND Jeff’s rise to fame has been delivered via the pocketbooks and continuously deteriorating service suffered by millions of consumers exactly like me who are out here “living in the sticks” so to speak in a place like my own home town of tiny, rural, Venus, Texas - a ***ar system away from any kind of hope that a true broadband Internet source will ever be returned to us, or ever again surface as an approximation of the greater levels of service which once existed here and prior to RISE BROADBAND’s buying out ***, Inc
One of those travesties is that the Revdex.com chooses to honor Jeff with his A+ rating and a second one is that the FCC also honors him with his WISP council leadership status, while all the time he symbolizes
I cancelled my internet service with Rise Broadband on 3-1-Rise says I have to pay the whole month's bill (3-1-through 3-31-18) even though we had about hours worth of service for the whole monthI understand that this is in my contract, but before I informed them that I was cancelling, Rise had previously agreed to apply a credit for one of the days that we had a service interruptionFor some reason, they decided not to apply the credit to our last bill, but to the bill after our last bill (April - April 30), which we would be crazy to pay since we cancelled on March 1stSo, Rise wants me to pay for days of my March bill (when I used less than day)I do understand that this is part of my contract, although according to my neighbor, *** ***, who cancelled the day after I did, Rise backed her account to Feb 28th and gave her a whole month's credit
I'm not asking for a favor thoughI'm simply asking for them to apply the one day credit that they already agr
Have had wireless internet at my location for yearsNow that Rise Broadband has bought out Skybeam I am having issues with the serviceService went down during a storm and now the company is telling me they do not have service for my addressAfter years of having service at my address suddenly overnight I cannot get service anymoreAll I can get is a list of varying excuses as to why I am suddenly unable to get serviceAlso, they changed out the equipment I had (30' mast) and said that new equipment was better, but now cannot connect
Purchased service from company around Feb-March I was attracted to them because they offered meg download speedMy u-verse could only provide download when they promised meg I switched to RiseThey promised meg down For first days or so, it would approach on a good day, but hovered around or less most of the timeThey said it was due to excess traffic from other usersIt never improved much from that to meg download I used it the best I couldA couple months later, the service deteriorated more Their service would drop completely to zeroTotal loss of signalI am located within air miles line of site from towerI called for supportTechs would arrive and correct problem Tech's said equipment at tower site, my modem and overall equipment performance was compromisedIt had been hackedEquipment lost its identity Tech's repaired and equipment worked OK again I experienced a couple more outages, but Rise was able to restore itSometim
Rise advertises "high speed internet", dependable and reliableNONE of this is true I have had multiple phone conversations with Rise customer service They are polite but the result is always the same We either do a diagnostic over the phone with the tech support people or they send a tech to my houseEVERY time technician confirms the problem is Rise broadband tower and not my endI routinely have down load speeds below mbpsThere are often speeds below and it doesn't matter time of day or day of the week
I've also argued that I never agreed to a year agreement since the equipment was left in the house by the previous owner when I bought the houseEverything was done over the phone I have asked to hear the recording of me saying "I agree to years", but I'm told they can'take legally play the recording for me, but they have listened to it and they say I did agree
I have paid my bill every month on timeAll I'm asking is to end this service with out being charg
We are receiving poor internet service, poor customer serviceThey never answer the phones and the internet goes in and out and after numerous calls and working over the phone for hours there is no improvement and I have to wait on hold for over a hour and I want out of our contact, We have had them for a year now and are very dissatisfiedWe are also being told we go over the data allowance but it is hard to believe and are being changed over an additional dollars a monthThis company is taking advantage of us and we want out
I have never received the service I am paying for, I have had techs come out to work on my internet service, but I have yet to receive even close to 25mbps internet, the highest documented so far is 7mbps, also I was led to believe my bill would be around dollars for my internet and tv, but it is currently around dollarsI've tried to handle this with them, but no resolution so far
I have been a customer of rise broadband for over a year nowI have subscribed for mbps, while up until a few weeks ago, my internet speed was effectively mbpsI was told that is the way things are and I have to live with thatI lived with mbps even though I had subscribed for mbps
Since a few weeks ago my internet speed has changed to mbps with frequent total disconnectionsThat is awfulI cannot effectively use my internet connection this wayWhat I am getting is way different than the promised mbps
Steer clear! After over years as a subscriber with spotty service that continuous calls do nothing to get me the 10MBPS I pay for, I was hoping for some help on my $75/month 10MBPS/200GB plan when they are advertising $29.95/month for the same 10MBPS with more, 250GB online! I was met with Shad, rudely told me that was only for new customers with a year contract There is no way I'm getting a contract with Rise buddy!
Second Chat representative, Wesley, blatantly ended the chat message when I asked him why my email confirmation of increased data (more money per month by the way, no discounts) now included a $equipment rental fee when it had never shown before on my billing??
I'll be looking around and telling EVERYONE I SEE/MEET/SEE ON SOCIAL MEDIA to steer clear of Rise Broadband, while I look for a new ISP
I had switched to Rise to increase my internet speed and right away it did so, but my Network Extender quit working for my cell phone the day of the installation I called tech support and had them come out, they changed the channel and thought it would work, but it did not fix the issue This was around 28th day or so of my day trial period I was telling the technician that if he couldn't fix it I'd have to cancel and then try again or something of that nature, but he said don't worry, if it doesn't work and isn't what they promised they will let you out of the contract So months later, I had to pay to upgrade my speed as I couldn't even stream netflix without interruptions every minutes and that being the only device in use It was extremely frustrating to say the least I upgraded to around 10-mbps I believe, and it still had issues Later then after messing with it and trying to figure out the Network Extender, I became tired of dealing with the issues and went onl
Can never reach a customer service member in a timely fashion (wait times over 1/hour)They updated firmware that affected my service and refused to credit my account for loss of service
I recently noticed that I have been charged $a month for PC Support Services from Rise Broadband This was not apart of my bill when I signed up for them It was added at some point with no permission from myself I was told when I called them today that it was an optional package and that I was not required to have it I did not get a straight answer from the customer service rep when I asked if I gave permission for them to add it to my account Nor did they answer how long I have been billed for it They said they would remove it going forward and ended the support chat abruptly
I cancelled this company in January of They are billing me for internet service in FebruaryThis is a terrible companyThey do not answer their phone, and when they do they transfer you to another person that does not care either I will just for the principal take them to court if they do not stop harassing meThis is the worst company I have dealt with in a very long time
11/28/Internet down and tech support confirmed a construction crew cut the fiber to a tower
11/29/Internet confirmed up and working
11/30/Internet down and tech support confirmed fiber has been cut again
VERY VERY VERY POOR CUSTOMER SERVICE
I originally began to complain to Rise Broadband, several times (as no one would give a straight answer) after my bill went up every month for the first year of serviceAfter getting a discount and a free month of service, from the retention department to placate me, my internet started going out at pm every night like clockwork
tNeither knows I used to work in customer service and tech support for ***, so I know they are lying to meWhen asked why my internet JUST started going out ONLY after complaining about the price hikes every month, (as the trees didn't just grow 30+ feet in the last month) they stuck to that unbelievable excuse I asked them how it
I have had one ridiculous excuse after another, such as ALL the trees in the mobile home park, I reside in, would have to be cut down to make sure there was nothing blocking a direct line to the towerBoth the technician, who came out to my house, and customer service told me the same thing as if I was some kind of an i
We are longtime customers of Rise Broadband (previously SkybeamjWe are paying a monthly fee for “high speed” internet For several months our internet has been getting slower and slower The Speedtest upload is consistently around (we are paying for 20) Tonight it is (Yes, point 8)
I have been trying to reach their customer service department I have been on hold for hours on several occasions with no luck of getting through to anyone I am not the only one Many complaints online referencing the same issue
This is ridiculous and unacceptable
On September I contacted *** *** customer care, talked to a customer representative and made a payment if $informed him that I can’t afford to pay a month on a internet billAfter mins of talking he told me that he could help me out on my bill to a $a month with more data to stop the overagesAnd that he would discount about off the current bill by switching the new plan will discount the late fee and overagesStated if I could pay $on October then my bill would be current I confirmed that I would do thatunfortunately wasn’t abel to make the bill until the 5th of OctoberI called and paid just to find out that I have to pay the full I advised them that amount is not correct and I wanted to know whyThey said that late fee have been added to my account and that it’s still the $the previous months late fees and overages I told them that, I wrote down what I was told and that it’s not right for them to take back what they alr
I signed up for Rise Broadband service via telephone and was specifically told the install fee was $and was discounted down to $for signing a multi-year contract Now, they have upped the price to a total of $with a multi year discount of $ They blatantly lied in the initial call and have made up a new price I asked them to retrieve the phone call recording to prove what they sold me and they will not do it
With all of the negative reviews, and over complaints to the Revdex.com, I do not understand how you can continue giving Rise Broadband an A+ rating! I'm glad I read the reviews before choosing this companyI do not understand how they can still be in businessJohn DBoulder, Co
A number of travesties exist in Jeff K***’s “slash and burn business world” established from the fall of *** Inc and as droves of other competitors now “roll over” for Jeff’s acquisitions to fatten his one-man behemoth-run monopoly called RISE BROADBAND Jeff’s rise to fame has been delivered via the pocketbooks and continuously deteriorating service suffered by millions of consumers exactly like me who are out here “living in the sticks” so to speak in a place like my own home town of tiny, rural, Venus, Texas - a ***ar system away from any kind of hope that a true broadband Internet source will ever be returned to us, or ever again surface as an approximation of the greater levels of service which once existed here and prior to RISE BROADBAND’s buying out ***, Inc
One of those travesties is that the Revdex.com chooses to honor Jeff with his A+ rating and a second one is that the FCC also honors him with his WISP council leadership status, while all the time he symbolizes