Cancel service on augNo one pick up the equipment so I call to find out when they were going to pick up the equipmentThey told me they did not have anyone in the area to pick up the equipmentA tech showed up on October to pick up the equipmentOn 10/31/collections called my wife and was rude to her about my billMy time started on10/and this account has been sent to collectionsI just call rise broadband and spoke to the billing depttold her the situationShe put me on hold and talked to her supervisor and told me it had been sent to collections alreadyAnd tried to give me the number to collections and the legal deptI hope this is not the way this company handles it's customerI was an amazing customer and I expect the same in return
Lived in Paonia, Colorado and had our internet contracted through Rise BroadbandWe had to move out of state because of my husbands workHe worked for a coal mine in Paonia, CO and the company closed that mine and transferred him to one of their sister mines in UtahI called Rise Broadband in April to let them know that we would be moving and had them check to see if they serviced the area we would be moving toI was told that they didn't provide service for the new areaI thanked them kindly, hung up and went about finding a new internet company in the area we were moving toMy husband was living in Utah on the days he was working and traveled back to Colorado on his days offThe kids and myself were still living in Colorado, therefore I kept my services with Rise Broadband until I moved to UtahAbout a week after arriving in Utah, I called Rise Broadband again to let them know we had moved and to cancel servicesI was informed that I would have to pay an early cancellat
Rise Broadband was fraudulent in over billing my family for services that were not rendered
Account #*** ** *** *** Just prior to 03/2014, we had been having problems with our internet serviceRise Broadband suggested that we increase our data rat from Gig to GigWe did so we thoughtThe added monthly cost was about $per month
We had issues from time to time with the internet for the next several years
In 12/2018, we called about an issue and discovered that our internet antenna had not been repositioned to receive the Gig rateWe were billed an extra $per month for months for a service that was not rendered
I was told by the rep Albert who sold me this internet that it was $a monthMy first bill was $which is with taxI get a new bill that is now $and no one can explain why it is not what was quotedThe rep is giving me conflicting information that doesn’t match the bill nor the confirmation of the services I orderedI want the $I was promised which with tax should be $and a credit issued for the over charged this monthI have the email to prove what was ordered
The problems started back in October when a technician came to our house to "update" our systemSince that time our internet speeds were very slow but usable most of the timeThere were extended periods of time that our internet was down usually during peaks hours in the eveningsOn Saturday evening, December 16th, our internet was off more than on through the weekendDuring the weekend we did not have time to call and wait for the at least minutes wait time just to get to technical supportWe called on Monday morning and went through all their troubleshooting procedures and it was not resolved, stating that they would send a technician out on Tuesday morning between and The technician came out about 10:and was here for over three hours and even called in another technician The first tech asked us to check and see if we could get on the internet and we checked and said well yes we were connected and he left very rapidlyBefore he even got out of our neighborhood we
Starting in August my monthly bill was $I sent this payment via electronic banking the first of each monthJanuary I received a "late notice"I contacted the company and was informed of a rate increase to $57.43, Two checks were processed in January One for $and one for $Beginning in February I sent a check for $each month until August I received notice of a price increase to $and informed that service would be interrupted if I did not bring the account currentI called the company and spoke with ***, We discussed the past due amount and was told that a payment of would bring the account currentThe check was sent on August I also ask *** to send a paper statement each month because I did not ask for or want an electronic billingI did not receive a September statement, however a $check was sent on September I have now receive a statement for $I called and spoke with *** on September and explai
I had rise broadband installed on 02JAN It was supposed to be a 25MB conection After some wrangling they fess up that the tower can only support 10MB No problem However, the consistent speed I am getting is 2-3MB when the internet does work Speed obtained with *** *** *** *** *** *** *** *** The internet loses connectivity 6-times daily for between 5-minutes at a time I work hours a day and take credits/semester in college I need reliable internet, I have already been late/missed assignments for class due to there conectivity or rather lack ther of The rise motto you keep hearing is the most reliable internet anywhere you want it Internet being down occasionally I understand 6-times a day is ridiculous When I called tech support, they would give me a line about "tower problems" is why my internet doesnt workfor almost weeks I heard that line I have records on my phone of at least outgoing calls to ri
Per the letter I recently received, Rise Broadband is automatically enrolling existing customers in a new program called PC Care They give it for days free and then automatically start charging $per month If you don't want this service, the customer is required to call them and cancel the service This seems very fraudulent to automatically sign customers up for a new service they didn't order and then start charging them for it The telecom industry has previously been successfully sued for these practices in the past It is surprising Rise Broadband is doing something similar and expecting to get away with it
The company sent an email (text below) telling me that they have added a new service to my account for PC technical support, and that unless I contact them I will be billed on a monthly basis for the service starting in May This service is not related to the service I currently purchase from them (satellite internet) and this email was the only correspondence I received regarding the added service Had I not happened to read it, among an inbox of spam, I might never have known, as my account is auto-billed each month and I do not receive paper statements
I believe that this is a predatory marketing practice that should be immediately stopped Even email newsletters require an opt-in, and this company is requiring me to opt-out of a service I never ordered in the first place
I called the company to ask that the service and any future charge for it be removed from my account, and that they provide written confirmation (via email) that the service had been removed and that I
I have been a customer of Rise since they bought out *** several years agoWas also with *** prior to the aquisition so the changeover was seamless to meInternet service (speed and availability) began to deteriorate with RiseAfter a few months of unacceptable service and several calls without resolution, I contacted Rise to see if a better plan was availableI was advised that I was grandfathered on an old mb plan that had been discontinued, but a better plan with 5mb download speed was now available for only a few $'s more, however a year contract was reguiredNo equipment change was necessaryI agreed to the contract expecting improved peformanceSince the beginning of the agreement the service has been no better than beforeIf fact it had been worseSpeed has been slow at less than mb and thats when connectivity could be accomplishedAccess has been very sporatic, sometimes down for days and a couple of times for over a weekEvery time I have called for proble
I have already filed a complaint and Rise still has not appropriately addressed the issue I will add additional comments, as this company is on the verge of fraudulent Have you read the reviews on the Better Business website? I cannot believe this company is allowed to operate in such a manner
This was my reply to *** from the Revdex.com (I have not heard back thus far and am therefore filing an additional complaint)
Thank you *** for sharing thisI did not receive the previous response from RiseI am very disappointed stillThis was the same response they continued to give meIt took phone calls just to cancel because I was continually transferred/disconnected/told I would get calls back from managers etcVery poor serviceEach time I called (which they do not have documented here) I was on hold 30-minutesThis was typically the case many other times I called to complain about service and speedI explained to them that I have three childr
I have ben paying for services that are not being providedi canceled my service and they want me to pay early termanation freei have emails fromtheir network team saying they know they are having service distribution problems.I have talked to many customer service people and they are trained to say one thingi have recorded conversations with different repsone rep tells me one thing than the next tells me something all together differentthis is one sorry company and they have many complaints
We have been paying for service that is no way being deliveredI pay for 10mb + speeds and consistently will only be getting 1mb-2mbThis isn't just a recent issue, same time last year I had same issuesI call in quite often and they still cannot produce the service they say I am paying forI shouldn't have to call in to just get what I am paying forThis has been happening since we have had the service over the last yearsRight now it has been a month in the current issue and they still haven't been able to correct the issueWe don't have many options out where I live they do this because they know they can get away with it
If I could give zero stars I would years with Rise, formerly T Unfortunately the only game in town Can never make it through a day without service interruption Cannot watch TV - forget streaming Netflix or anything else I've complained for years - they say they will send someone out but don't They say they will replace my equipment but don't They say they'll switch towers but don't Actually talked to a tech support person that told me there's nothing they can do In years of asking someone to come to my home, no one ever has I've tried to talk to tech support since 9/- week ago, but cannot get through Finally talked to a billing person today, told her I am not paying for this month and to get a tech person to call me She said she cannot get a tech person to call me - call me! - until Sunday 9/ When I push her to commit to no charge for the last week of no internet, she will not commit Terrible, terrible service
We just moved to the area and started a contract with the only Internet company in town, Rise BroadbandI wish we hadn't went with them because we are stuck paying for service which we don't receive for the next yearsThe Rise Internet service was great for about the first month that we had it and everything has been downhill since thenWe're paying for 20Mbps and at the moment of writing this I'm getting an average of 0.13MbpsEvery month, at minimum, we have to call and complain about no InternetMy husband tried to chat with him and routinely gets cut off from chat or hung up, or put on hold until the phone hangs up on himOur Internet regularly goes down during what they told us "peak times", so basically anytime after work until time to go to bed and on weekends you cannot use the InternetNo joke, right now they are shooting our satellite signal over a lake, and every time the sun rises or sets over the lake just right, we don't have Internet
Today was the last stra
The Nebraska area has continually had problems with service being provided by Rise Broadband In September our area was without service for weeks with varying answers received from Rise Broadband as to what the problem was and they were never able to give us any resolution time period We are now without service again and they say some wires were blown down, or service in the area is out and we cannot give you an expected repair time They seem to have no problem taking the customers money with poor to no service And they are not in any hurry to remedy the problems I will be sending my contacts to the Revdex.com to add their complaint as well
I have been with *** *** for over yearsThey were pretty much our only option other than satellite internet in our areaIn the beginning up until the last year or two the customer service and service itself has greatly declinedStreaming and generally slow service were the main issuesWhen I signed up originally I was told my signal was the fastest I could get at the timeIt was great like I said until the last year or twoSo February of I called in to see if there was another package that was available yetThe person on the phone said no I'm getting the fastest signal possible in my locationNot satisfied with the answer and from past inquiries to CS being told one thing and something else by other personnel, I called again two days later and was told they could upgrade me to a faster signal for of course more moneyAlready knowing there was finally another provider in my area who I use in my business location, I specifically asked the girl on the phone what my
We have had nothing but issues with our internet service for the last 6-weeks Rise customer service kept staring it was out router, and our issue and never sent anyone out to look even after we explained it was the same issue a neighbor had and they needed a new outdoor receiver Today once again no internet and after a couple phone calls they agree to send someone out but it will be a few days It has been explained to them Numerous times that I work from home so a few days is not an option I was then told I would be out on a flex schedule meaning someone might show up I have to be home A supervisor *** explained to me that if I was a business customer who paid more then they might be able to get someone out sooner! To me that is fraudulent Pay more, get faster service?! I am out approx $275-over two days from lost wages Not to count all I have lost in the last month I just need help getting working internet, and was told basically the only way to ge
The internet service we pay for and receive is poor quality The download speed and upload speed are considerably lower than what we are paying for I have called customer service numerous times and the service does not improve In the last approximately weeks, I have called the number three times about the same issue - latency and slow speed of our internet Each time I ask to talk to someone higher up than the customer service rep who answers the phone Each time, they take my phone number and tell me that a supervisor will call me within days A supervisor has never contacted me The customer service rep tells me they will "escalate" my ticket for this issue to their "tier 2." I'm not sure what that is exactly but the issue does not change Sometimes it will get better for several weeks but then it always slows down again They never credit our bill when our service is substandard The tech I spoke with this last weekend actually said he understood my frustration
Cancel service on augNo one pick up the equipment so I call to find out when they were going to pick up the equipmentThey told me they did not have anyone in the area to pick up the equipmentA tech showed up on October to pick up the equipmentOn 10/31/collections called my wife and was rude to her about my billMy time started on10/and this account has been sent to collectionsI just call rise broadband and spoke to the billing depttold her the situationShe put me on hold and talked to her supervisor and told me it had been sent to collections alreadyAnd tried to give me the number to collections and the legal deptI hope this is not the way this company handles it's customerI was an amazing customer and I expect the same in return
Lived in Paonia, Colorado and had our internet contracted through Rise BroadbandWe had to move out of state because of my husbands workHe worked for a coal mine in Paonia, CO and the company closed that mine and transferred him to one of their sister mines in UtahI called Rise Broadband in April to let them know that we would be moving and had them check to see if they serviced the area we would be moving toI was told that they didn't provide service for the new areaI thanked them kindly, hung up and went about finding a new internet company in the area we were moving toMy husband was living in Utah on the days he was working and traveled back to Colorado on his days offThe kids and myself were still living in Colorado, therefore I kept my services with Rise Broadband until I moved to UtahAbout a week after arriving in Utah, I called Rise Broadband again to let them know we had moved and to cancel servicesI was informed that I would have to pay an early cancellat
Worst company everSomebody needs to do something
Rise Broadband was fraudulent in over billing my family for services that were not rendered
Account #*** ** *** *** Just prior to 03/2014, we had been having problems with our internet serviceRise Broadband suggested that we increase our data rat from Gig to GigWe did so we thoughtThe added monthly cost was about $per month
We had issues from time to time with the internet for the next several years
In 12/2018, we called about an issue and discovered that our internet antenna had not been repositioned to receive the Gig rateWe were billed an extra $per month for months for a service that was not rendered
I was told by the rep Albert who sold me this internet that it was $a monthMy first bill was $which is with taxI get a new bill that is now $and no one can explain why it is not what was quotedThe rep is giving me conflicting information that doesn’t match the bill nor the confirmation of the services I orderedI want the $I was promised which with tax should be $and a credit issued for the over charged this monthI have the email to prove what was ordered
The problems started back in October when a technician came to our house to "update" our systemSince that time our internet speeds were very slow but usable most of the timeThere were extended periods of time that our internet was down usually during peaks hours in the eveningsOn Saturday evening, December 16th, our internet was off more than on through the weekendDuring the weekend we did not have time to call and wait for the at least minutes wait time just to get to technical supportWe called on Monday morning and went through all their troubleshooting procedures and it was not resolved, stating that they would send a technician out on Tuesday morning between and The technician came out about 10:and was here for over three hours and even called in another technician The first tech asked us to check and see if we could get on the internet and we checked and said well yes we were connected and he left very rapidlyBefore he even got out of our neighborhood we
Starting in August my monthly bill was $I sent this payment via electronic banking the first of each monthJanuary I received a "late notice"I contacted the company and was informed of a rate increase to $57.43, Two checks were processed in January One for $and one for $Beginning in February I sent a check for $each month until August I received notice of a price increase to $and informed that service would be interrupted if I did not bring the account currentI called the company and spoke with ***, We discussed the past due amount and was told that a payment of would bring the account currentThe check was sent on August I also ask *** to send a paper statement each month because I did not ask for or want an electronic billingI did not receive a September statement, however a $check was sent on September I have now receive a statement for $I called and spoke with *** on September and explai
I had rise broadband installed on 02JAN It was supposed to be a 25MB conection After some wrangling they fess up that the tower can only support 10MB No problem However, the consistent speed I am getting is 2-3MB when the internet does work Speed obtained with *** *** *** *** *** *** *** *** The internet loses connectivity 6-times daily for between 5-minutes at a time I work hours a day and take credits/semester in college I need reliable internet, I have already been late/missed assignments for class due to there conectivity or rather lack ther of The rise motto you keep hearing is the most reliable internet anywhere you want it Internet being down occasionally I understand 6-times a day is ridiculous When I called tech support, they would give me a line about "tower problems" is why my internet doesnt workfor almost weeks I heard that line I have records on my phone of at least outgoing calls to ri
Per the letter I recently received, Rise Broadband is automatically enrolling existing customers in a new program called PC Care They give it for days free and then automatically start charging $per month If you don't want this service, the customer is required to call them and cancel the service This seems very fraudulent to automatically sign customers up for a new service they didn't order and then start charging them for it The telecom industry has previously been successfully sued for these practices in the past It is surprising Rise Broadband is doing something similar and expecting to get away with it
The company sent an email (text below) telling me that they have added a new service to my account for PC technical support, and that unless I contact them I will be billed on a monthly basis for the service starting in May This service is not related to the service I currently purchase from them (satellite internet) and this email was the only correspondence I received regarding the added service Had I not happened to read it, among an inbox of spam, I might never have known, as my account is auto-billed each month and I do not receive paper statements
I believe that this is a predatory marketing practice that should be immediately stopped Even email newsletters require an opt-in, and this company is requiring me to opt-out of a service I never ordered in the first place
I called the company to ask that the service and any future charge for it be removed from my account, and that they provide written confirmation (via email) that the service had been removed and that I
I have been a customer of Rise since they bought out *** several years agoWas also with *** prior to the aquisition so the changeover was seamless to meInternet service (speed and availability) began to deteriorate with RiseAfter a few months of unacceptable service and several calls without resolution, I contacted Rise to see if a better plan was availableI was advised that I was grandfathered on an old mb plan that had been discontinued, but a better plan with 5mb download speed was now available for only a few $'s more, however a year contract was reguiredNo equipment change was necessaryI agreed to the contract expecting improved peformanceSince the beginning of the agreement the service has been no better than beforeIf fact it had been worseSpeed has been slow at less than mb and thats when connectivity could be accomplishedAccess has been very sporatic, sometimes down for days and a couple of times for over a weekEvery time I have called for proble
I have already filed a complaint and Rise still has not appropriately addressed the issue I will add additional comments, as this company is on the verge of fraudulent Have you read the reviews on the Better Business website? I cannot believe this company is allowed to operate in such a manner
This was my reply to *** from the Revdex.com (I have not heard back thus far and am therefore filing an additional complaint)
Thank you *** for sharing thisI did not receive the previous response from RiseI am very disappointed stillThis was the same response they continued to give meIt took phone calls just to cancel because I was continually transferred/disconnected/told I would get calls back from managers etcVery poor serviceEach time I called (which they do not have documented here) I was on hold 30-minutesThis was typically the case many other times I called to complain about service and speedI explained to them that I have three childr
I have ben paying for services that are not being providedi canceled my service and they want me to pay early termanation freei have emails fromtheir network team saying they know they are having service distribution problems.I have talked to many customer service people and they are trained to say one thingi have recorded conversations with different repsone rep tells me one thing than the next tells me something all together differentthis is one sorry company and they have many complaints
We have been paying for service that is no way being deliveredI pay for 10mb + speeds and consistently will only be getting 1mb-2mbThis isn't just a recent issue, same time last year I had same issuesI call in quite often and they still cannot produce the service they say I am paying forI shouldn't have to call in to just get what I am paying forThis has been happening since we have had the service over the last yearsRight now it has been a month in the current issue and they still haven't been able to correct the issueWe don't have many options out where I live they do this because they know they can get away with it
If I could give zero stars I would years with Rise, formerly T Unfortunately the only game in town Can never make it through a day without service interruption Cannot watch TV - forget streaming Netflix or anything else I've complained for years - they say they will send someone out but don't They say they will replace my equipment but don't They say they'll switch towers but don't Actually talked to a tech support person that told me there's nothing they can do In years of asking someone to come to my home, no one ever has I've tried to talk to tech support since 9/- week ago, but cannot get through Finally talked to a billing person today, told her I am not paying for this month and to get a tech person to call me She said she cannot get a tech person to call me - call me! - until Sunday 9/ When I push her to commit to no charge for the last week of no internet, she will not commit Terrible, terrible service
We just moved to the area and started a contract with the only Internet company in town, Rise BroadbandI wish we hadn't went with them because we are stuck paying for service which we don't receive for the next yearsThe Rise Internet service was great for about the first month that we had it and everything has been downhill since thenWe're paying for 20Mbps and at the moment of writing this I'm getting an average of 0.13MbpsEvery month, at minimum, we have to call and complain about no InternetMy husband tried to chat with him and routinely gets cut off from chat or hung up, or put on hold until the phone hangs up on himOur Internet regularly goes down during what they told us "peak times", so basically anytime after work until time to go to bed and on weekends you cannot use the InternetNo joke, right now they are shooting our satellite signal over a lake, and every time the sun rises or sets over the lake just right, we don't have Internet
Today was the last stra
The Nebraska area has continually had problems with service being provided by Rise Broadband In September our area was without service for weeks with varying answers received from Rise Broadband as to what the problem was and they were never able to give us any resolution time period We are now without service again and they say some wires were blown down, or service in the area is out and we cannot give you an expected repair time They seem to have no problem taking the customers money with poor to no service And they are not in any hurry to remedy the problems I will be sending my contacts to the Revdex.com to add their complaint as well
I have been with *** *** for over yearsThey were pretty much our only option other than satellite internet in our areaIn the beginning up until the last year or two the customer service and service itself has greatly declinedStreaming and generally slow service were the main issuesWhen I signed up originally I was told my signal was the fastest I could get at the timeIt was great like I said until the last year or twoSo February of I called in to see if there was another package that was available yetThe person on the phone said no I'm getting the fastest signal possible in my locationNot satisfied with the answer and from past inquiries to CS being told one thing and something else by other personnel, I called again two days later and was told they could upgrade me to a faster signal for of course more moneyAlready knowing there was finally another provider in my area who I use in my business location, I specifically asked the girl on the phone what my
We have had nothing but issues with our internet service for the last 6-weeks Rise customer service kept staring it was out router, and our issue and never sent anyone out to look even after we explained it was the same issue a neighbor had and they needed a new outdoor receiver Today once again no internet and after a couple phone calls they agree to send someone out but it will be a few days It has been explained to them Numerous times that I work from home so a few days is not an option I was then told I would be out on a flex schedule meaning someone might show up I have to be home A supervisor *** explained to me that if I was a business customer who paid more then they might be able to get someone out sooner! To me that is fraudulent Pay more, get faster service?! I am out approx $275-over two days from lost wages Not to count all I have lost in the last month I just need help getting working internet, and was told basically the only way to ge
The internet service we pay for and receive is poor quality The download speed and upload speed are considerably lower than what we are paying for I have called customer service numerous times and the service does not improve In the last approximately weeks, I have called the number three times about the same issue - latency and slow speed of our internet Each time I ask to talk to someone higher up than the customer service rep who answers the phone Each time, they take my phone number and tell me that a supervisor will call me within days A supervisor has never contacted me The customer service rep tells me they will "escalate" my ticket for this issue to their "tier 2." I'm not sure what that is exactly but the issue does not change Sometimes it will get better for several weeks but then it always slows down again They never credit our bill when our service is substandard The tech I spoke with this last weekend actually said he understood my frustration