I called them to cancel my service in may They have record of my call, but they did not record what I called aboutWe moved from that location on may 25thWe continued to be billed for serviceIn July I called and explained the situation, that we don't live there anymore, and we had already canceled the serviceWe continued to receive statements for serviceI called again around August th, and worked out a mutually agreed upon resolution, that I would go ahead and pay them for the month of June, and they would send me a statement for one month's service onlyWell, I received a statement for $for service through 11-05-They are trying to make me pay every month since MaySo, essentially, I have called them times, stating I do not want their services, and I have not lived there sinse May, but they just keep on charging me for every month since thenThey don't try to help me when I call themThey don't honor their wordThey didn't do what we agreed uponTh
I have had this service since they were Mesa networksEarlier in the year they talked me into upgrading to a higher speeds and a higher priceSo far have not received themBut I get to call twice a month to complain Each time the technician comes out it’s a problem with their equipmentThe last one said they treat me better if I was a business customerHe fixed it I had MB download for five daysIt was awesomeNow we’re back to less than five and they tell me there’s nothing wrongYou should only use their service as a last resortThis company has no customer service, and their tear one people don’t know jack It is criminal the money they are making and signing us up for these contracts that they do not live up toIf you have another choice, take itEven Comcast is better than these isBut I guess they aren’t so stupid because they’re laughing all the way to the bank while we pay for a contract that we are not gettingI don’t understand how we signed this contract with corporations and they will take us to the pour House to get there nickel but they don’t have to live up to their contracts in anyway shape or formI just don’t understand how they are allowed to get away with this
My Rise Broadband experience is as followsI was in an area where there service was provided, I was a customer At one point about a year ago Rise without notice said they are decommissioning the towerSo we were dropped by them with little noticeRecently my neighbors said the Rise tower was back workingI called in and yes the Rise operator acknowledges my address was coveredSo we set up an appointment, I went to *** *** bought a new high dollar router, received a reminder call the day before my appointmentThis morning, I took off to wait at home, unboxed the new router and set it up waiting for Rise Rise just called and said now they cannot provide service to my addressWhat gives? My next door neighbor is on your tower? You dropped me when you decommissioned the towerIt really would have been nice to offer space on your tower you brought it back online to your customers you droppedHorrible Horrible customer service
They sold us internet service that does not workWe have called and tried chatting over times in a week periodThey wont even answer the phone, sat on hold for hours, they will not respond and make you sign a contract
I am writing about a very frustrating and unsavory business practice that is going on at Rise BroadbandI have been charged two reconnection fees on my account for service when I have never had disconnected serviceThe first time this occurred was 11/17/and the second time the reconnection fee was applied was 2/22/My internet service has been continuously connected and working the whole timeI have contacted Customer Service in regards to this and have been denied a refundI was told that my service was in fact disconnected because of non paymentI was late on my payment but never to the point of disconnection I said I received an email from them that told me how much I owed and at what date it would be disconnected and that I paid several days before that date was and again that I had never had any service disruption or disconnectionThe manager had no response to my questions and only proceeded to tell me that maybe we wouldn't be in this discussion if I just paid my bil
Risebroadband has had issues with a broadband wireless tower located in Eureka, Texas and the service is constantly intermittent They have offered me a $service credit for months but this issue has been going on for since August of I pay over $a month and the service in not usable They say they are working on it but it all lip service
I have been receiving delinquent, noticesMy has been pain in full, and early every month I call every month, the customer service repsay's its fixedThen it starts all over the next month I have wasted my valuable time, with no resultsThe cooperate office isn't available, and this is not rightMy good name and credit should not be in the negative
Flagged my account as non payment and blocked my internet accessAcknowledged that payment was received and claimed system errorSo far no resolution after hours on phone and commitment to have tech at house on Thursday, 6-to resolveTech not scheduled now till 6-Possibility of area mgr resolving on SaturdayMore wasted time and no resolutionNo apparent concern on how it affects us
They are horrible!!! I moved into a new home and kept my service with them What they failed to tell me was that they cancelled my account at my old home so they could charge me extra moneysaying they needed to prorate the days in between the cancellation and setupmind you I wasn't without service for daysI was without service for hours!! They do this strictly to charge their customers more
Money and tell them they credited their accounts with bogus credits making them think they actually helped them out, when really they are sneaking in additional charges! They are scammers!! I would never ever refer anyone to this company!!
We have had 0.3mps internet for two months, with a 20mps contracted internet service I'd called separate times to get a status update and correct billing that was still happening, though we weren't getting any internet They actually kept billing us during the outage They were able to credit $twice, which didn't even cover half of a month's bill When I got billed for a second month, they refused to refund the money that we were being billed They only offered credit spread over 3-months, without any estimated date for service to return Our service was out indefinitely, with billing still occurring This is by far the worst customer service that I've ever encountered in my years of life This is even worse that *** ***, which was the worst before Rise came around Unbelievable I wish that I saw all of these negative reviews before I started giving this crooked company my money and business When I asked to speak to a manager, the guy told me "They'll just
Sir/Ma'am,
I originally had my internet service provided by Texas Communications around Since then the company had been sold multiple times Currently the company is owned by Rise broadband I recently purchased a house somewhere else and needed to terminate my service Upon calling them they stated that I need to pay a $termination fee I explained to them that I have been a customer since and was not under a contract They then stated that in September I placed a call to change my services and that AUTOMATICALLY enrolled me in a new contract and the information is printed on the bottom of my bill I explained to the person who I was talking with that the only reason I called was they were over charging me on my bill and had me accounted for as a business account I had been and still am a residential customer They then stated that due to me bringing this to their attention and them changing me from a business customer to a residential customer (their fault t
I'm surprised I have service to even write this message but even more so is how the Revdex.com can give Rise Broadband an A+ rating with over complaints and only a handful of positives? I have called times in the past month as the service qualify of Rise has gone downhillI was told it was my router, so they sent me one of theirs, doesn't workI've been told by different agents that they are "upgrading" their towers but still string to locale the issuesWhen I called out the agent last night that I've heard this over and over, he said that they don't know what the issue isEvery morning and night the internet cuts outI've kept a log so far of the events in only the past days!! Does not include everything over the past month:
2/- 7:28PM & 7:35pm
2/8:00AM, 8:PM & 9:PM
2/8:10AM, PM, 8:56PM, 10:04PM, 10:30PM
2/8:05AM, 10:42PM
In conclusion, Rise is in breach of their contract and will be terminating my service with them very soon if not resolved
I have been working with them since March with billing issues and service issuesThey promise to come out and check on equipment then no show They promised to reduce my monthly charge only to tell me it will start in months I have had to call them repeatedly and we still have no resolution I have missed now two half days of work to wait for them to service our equipment We cannot use our smart tv phones iPads or laptops due to the poor connection we have This has been going on for months On August they were to come bett12:30-4: At 3:received a call the tower was down and he wouldn’t be coming Really????
This company cannot keep the internet workingIt goes down on a regular basisor more times a weekWhen we call, it is always the same excuse, the tower has issues, a part needs replacing ectThe excuse given today is the parts need replacing for better serviceWell this tower should be a shiny beacon of power by nowThe internet comes on, and then goes out, then on, then outI am just so tired of the lame excuse, lousy customer serviceNo satisfactory answer is ever givenNo issue is truly resolved with the internet connection
I currently pay over dollars a month for a 15mbps internet connectionMy service rarely gets above 4mbps I have contacted rise on NUMEROUS occasions and jumped through many hoops to troubleshoot this issue and have been told by several technicians that have come to my home to look at my equipment that the issue is that rise has knowingly over sold the tower that I connect to and too many users is the problemRise broadband's solution is to continue to charge me full price for this connection and offer me a ten dollar a month credit for three monthsThe difference in price From the 5mbps plan and the 15mbps plan is thirty dollars a month not tenRise has knowingly oversold their tower and are defrauding customers paying for the top tier of service
I was sent a flyer advertising 100Mbps speeds and GB data limitsWhen I signed up, they came to install and said that speed wasn't available so I could do a lesser speed at a much higher price than what was advertisedI signed up, but was unaware that the GB was only if I selected that planI now only get GB and they send me emails suggesting I upgrade to a plan with a higher limit, but after repeated phone calls and e-mails, I never hear back from anyone on how I can upgrade the package because I was told via their online chat that I can't get anything higher than
I even asked about upgrading to a commercial/business plan (because it has no data limit) and they said I'd have to pay an early termination fee to even get that set upBut I have repeatedly since tried to e-mail and call them but they won't return my calls
I am now locked into a contract and cannot upgrade even though they told me when I signed up that I would get the highest speed available (des
Moved from Spring Creek,NV to Whitehall,MT in June before year contract was upRise broadband said they would wave early termination fee with proof of address change as rise broadband does not provide service in Whitehall,MTHave sent proof of address change timesBeen on the phone numerous times with rise broadband customer service and have gotten nowhereGot a collection notice on September
The bill for RISE has a city tax added to itI have requested that the tax be removed due to the fact the my property is not inside the city limits of Paradise TexasI live mile from the city limitsBut they continue to request form from the Post Office(they don't have any form stating I live outside the city limits)I ask them to google my addressI have sent RISE all the info that the Wise County Tax Appraiser has to offer and refuse to remove the tax ATT removed the city taxes when ask too and gave me credit for the tax deduction on my bill
They advertise that they have no contracts because they want to earn your businessWhen I called I told them we stream alot of movies and use the internet they gave me a package saying it would be greatI go over my usage almost every month from streaming so when I called to cancel they told me I would have to pay a $early cancelation fee because I was under contractThey double charged me and I had to fight to get one of the charges backRise broadband is terrible
I had a contract with rise broadband for megabytes internet servicetheir service has been far shorter that the past couple months of service has been megabytes.have called their service department many timesthey finally sent technician out he could not get me even 1meg serviceI called to cancel my service and request a refund for the last couple months because they have not delivered the servicethey refused I asked talk to supervisor I was told I couldn't but they would have a supervisor call me that never happenedthey kept my money for July but yet they cut my internet service off in the middle of the month of July
I called them to cancel my service in may They have record of my call, but they did not record what I called aboutWe moved from that location on may 25thWe continued to be billed for serviceIn July I called and explained the situation, that we don't live there anymore, and we had already canceled the serviceWe continued to receive statements for serviceI called again around August th, and worked out a mutually agreed upon resolution, that I would go ahead and pay them for the month of June, and they would send me a statement for one month's service onlyWell, I received a statement for $for service through 11-05-They are trying to make me pay every month since MaySo, essentially, I have called them times, stating I do not want their services, and I have not lived there sinse May, but they just keep on charging me for every month since thenThey don't try to help me when I call themThey don't honor their wordThey didn't do what we agreed uponTh
I have had this service since they were Mesa networksEarlier in the year they talked me into upgrading to a higher speeds and a higher priceSo far have not received themBut I get to call twice a month to complain Each time the technician comes out it’s a problem with their equipmentThe last one said they treat me better if I was a business customerHe fixed it I had MB download for five daysIt was awesomeNow we’re back to less than five and they tell me there’s nothing wrongYou should only use their service as a last resortThis company has no customer service, and their tear one people don’t know jack It is criminal the money they are making and signing us up for these contracts that they do not live up toIf you have another choice, take itEven Comcast is better than these i
sBut I guess they aren’t so stupid because they’re laughing all the way to the bank while we pay for a contract that we are not gettingI don’t understand how we signed this contract with corporations and they will take us to the pour House to get there nickel but they don’t have to live up to their contracts in anyway shape or formI just don’t understand how they are allowed to get away with this
My Rise Broadband experience is as followsI was in an area where there service was provided, I was a customer At one point about a year ago Rise without notice said they are decommissioning the towerSo we were dropped by them with little noticeRecently my neighbors said the Rise tower was back workingI called in and yes the Rise operator acknowledges my address was coveredSo we set up an appointment, I went to *** *** bought a new high dollar router, received a reminder call the day before my appointmentThis morning, I took off to wait at home, unboxed the new router and set it up waiting for Rise Rise just called and said now they cannot provide service to my addressWhat gives? My next door neighbor is on your tower? You dropped me when you decommissioned the towerIt really would have been nice to offer space on your tower you brought it back online to your customers you droppedHorrible Horrible customer service
They sold us internet service that does not workWe have called and tried chatting over times in a week periodThey wont even answer the phone, sat on hold for hours, they will not respond and make you sign a contract
I am writing about a very frustrating and unsavory business practice that is going on at Rise BroadbandI have been charged two reconnection fees on my account for service when I have never had disconnected serviceThe first time this occurred was 11/17/and the second time the reconnection fee was applied was 2/22/My internet service has been continuously connected and working the whole timeI have contacted Customer Service in regards to this and have been denied a refundI was told that my service was in fact disconnected because of non paymentI was late on my payment but never to the point of disconnection I said I received an email from them that told me how much I owed and at what date it would be disconnected and that I paid several days before that date was and again that I had never had any service disruption or disconnectionThe manager had no response to my questions and only proceeded to tell me that maybe we wouldn't be in this discussion if I just paid my bil
Risebroadband has had issues with a broadband wireless tower located in Eureka, Texas and the service is constantly intermittent They have offered me a $service credit for months but this issue has been going on for since August of I pay over $a month and the service in not usable They say they are working on it but it all lip service
I have been receiving delinquent, noticesMy has been pain in full, and early every month I call every month, the customer service repsay's its fixedThen it starts all over the next month I have wasted my valuable time, with no resultsThe cooperate office isn't available, and this is not rightMy good name and credit should not be in the negative
Flagged my account as non payment and blocked my internet accessAcknowledged that payment was received and claimed system errorSo far no resolution after hours on phone and commitment to have tech at house on Thursday, 6-to resolveTech not scheduled now till 6-Possibility of area mgr resolving on SaturdayMore wasted time and no resolutionNo apparent concern on how it affects us
They are horrible!!! I moved into a new home and kept my service with them What they failed to tell me was that they cancelled my account at my old home so they could charge me extra moneysaying they needed to prorate the days in between the cancellation and setupmind you I wasn't without service for daysI was without service for hours!! They do this strictly to charge their customers more
Money and tell them they credited their accounts with bogus credits making them think they actually helped them out, when really they are sneaking in additional charges! They are scammers!! I would never ever refer anyone to this company!!
We have had 0.3mps internet for two months, with a 20mps contracted internet service I'd called separate times to get a status update and correct billing that was still happening, though we weren't getting any internet They actually kept billing us during the outage They were able to credit $twice, which didn't even cover half of a month's bill When I got billed for a second month, they refused to refund the money that we were being billed They only offered credit spread over 3-months, without any estimated date for service to return Our service was out indefinitely, with billing still occurring This is by far the worst customer service that I've ever encountered in my years of life This is even worse that *** ***, which was the worst before Rise came around Unbelievable I wish that I saw all of these negative reviews before I started giving this crooked company my money and business When I asked to speak to a manager, the guy told me "They'll just
Sir/Ma'am,
I originally had my internet service provided by Texas Communications around Since then the company had been sold multiple times Currently the company is owned by Rise broadband I recently purchased a house somewhere else and needed to terminate my service Upon calling them they stated that I need to pay a $termination fee I explained to them that I have been a customer since and was not under a contract They then stated that in September I placed a call to change my services and that AUTOMATICALLY enrolled me in a new contract and the information is printed on the bottom of my bill I explained to the person who I was talking with that the only reason I called was they were over charging me on my bill and had me accounted for as a business account I had been and still am a residential customer They then stated that due to me bringing this to their attention and them changing me from a business customer to a residential customer (their fault t
I'm surprised I have service to even write this message but even more so is how the Revdex.com can give Rise Broadband an A+ rating with over complaints and only a handful of positives? I have called times in the past month as the service qualify of Rise has gone downhillI was told it was my router, so they sent me one of theirs, doesn't workI've been told by different agents that they are "upgrading" their towers but still string to locale the issuesWhen I called out the agent last night that I've heard this over and over, he said that they don't know what the issue isEvery morning and night the internet cuts outI've kept a log so far of the events in only the past days!! Does not include everything over the past month:
2/- 7:28PM & 7:35pm
2/8:00AM, 8:PM & 9:PM
2/8:10AM, PM, 8:56PM, 10:04PM, 10:30PM
2/8:05AM, 10:42PM
In conclusion, Rise is in breach of their contract and will be terminating my service with them very soon if not resolved
I have been working with them since March with billing issues and service issuesThey promise to come out and check on equipment then no show They promised to reduce my monthly charge only to tell me it will start in months I have had to call them repeatedly and we still have no resolution I have missed now two half days of work to wait for them to service our equipment We cannot use our smart tv phones iPads or laptops due to the poor connection we have This has been going on for months On August they were to come bett12:30-4: At 3:received a call the tower was down and he wouldn’t be coming Really????
This company cannot keep the internet workingIt goes down on a regular basisor more times a weekWhen we call, it is always the same excuse, the tower has issues, a part needs replacing ectThe excuse given today is the parts need replacing for better serviceWell this tower should be a shiny beacon of power by nowThe internet comes on, and then goes out, then on, then outI am just so tired of the lame excuse, lousy customer serviceNo satisfactory answer is ever givenNo issue is truly resolved with the internet connection
I currently pay over dollars a month for a 15mbps internet connectionMy service rarely gets above 4mbps I have contacted rise on NUMEROUS occasions and jumped through many hoops to troubleshoot this issue and have been told by several technicians that have come to my home to look at my equipment that the issue is that rise has knowingly over sold the tower that I connect to and too many users is the problemRise broadband's solution is to continue to charge me full price for this connection and offer me a ten dollar a month credit for three monthsThe difference in price From the 5mbps plan and the 15mbps plan is thirty dollars a month not tenRise has knowingly oversold their tower and are defrauding customers paying for the top tier of service
I was sent a flyer advertising 100Mbps speeds and GB data limitsWhen I signed up, they came to install and said that speed wasn't available so I could do a lesser speed at a much higher price than what was advertisedI signed up, but was unaware that the GB was only if I selected that planI now only get GB and they send me emails suggesting I upgrade to a plan with a higher limit, but after repeated phone calls and e-mails, I never hear back from anyone on how I can upgrade the package because I was told via their online chat that I can't get anything higher than
I even asked about upgrading to a commercial/business plan (because it has no data limit) and they said I'd have to pay an early termination fee to even get that set upBut I have repeatedly since tried to e-mail and call them but they won't return my calls
I am now locked into a contract and cannot upgrade even though they told me when I signed up that I would get the highest speed available (des
Moved from Spring Creek,NV to Whitehall,MT in June before year contract was upRise broadband said they would wave early termination fee with proof of address change as rise broadband does not provide service in Whitehall,MTHave sent proof of address change timesBeen on the phone numerous times with rise broadband customer service and have gotten nowhereGot a collection notice on September
The bill for RISE has a city tax added to itI have requested that the tax be removed due to the fact the my property is not inside the city limits of Paradise TexasI live mile from the city limitsBut they continue to request form from the Post Office(they don't have any form stating I live outside the city limits)I ask them to google my addressI have sent RISE all the info that the Wise County Tax Appraiser has to offer and refuse to remove the tax ATT removed the city taxes when ask too and gave me credit for the tax deduction on my bill
They advertise that they have no contracts because they want to earn your businessWhen I called I told them we stream alot of movies and use the internet they gave me a package saying it would be greatI go over my usage almost every month from streaming so when I called to cancel they told me I would have to pay a $early cancelation fee because I was under contractThey double charged me and I had to fight to get one of the charges backRise broadband is terrible
I had a contract with rise broadband for megabytes internet servicetheir service has been far shorter that the past couple months of service has been megabytes.have called their service department many timesthey finally sent technician out he could not get me even 1meg serviceI called to cancel my service and request a refund for the last couple months because they have not delivered the servicethey refused I asked talk to supervisor I was told I couldn't but they would have a supervisor call me that never happenedthey kept my money for July but yet they cut my internet service off in the middle of the month of July