Let me start by saying, I never wanted this serviceHowever, at the time I moved to this address, Rise was the only internet provider availableThey also were going by the name Skybeam
Upon calling for service the only way to get the "low" rate of $a month, was to agree to a home phone bundled planI explained on the phone, we do not own a home phone and would not be using that serviceThe installation guy comes out and I again explain to him that we would not be using that part of the service while he is setting up the routerHe tells me he can either leave the phone adapter or take it back with himI told him since we had no use for it he could just take itHe said no problemThat was that
Moving on to the actual internet service providedTerribleService would go out ALL THE TIMEI would have to call every other day to tell them we didnt have serviceLet me add here, we were never delinquent on monthly paymentsThe first time I called, the customer service g
I had internet service with this company for least than yearsI sold my house and moved out of state to MOThey told me I had to pay an early cancellation fee of $or it would go on my creditThey told me when I get to Mo to send a copy of my utilities bill with my new address on itThen they would send me a refundI sent my document on Dec with new address on itThey said, they got the letter on Dec
I spoke with customer service in Dec, Jan, Feb, April 5, April @ 106pm, April 27, May @ 1245pm, June @ 510pm with Amy, & June @ 2pm with Mary (She hung up on me)They all verified my new address and phone number each timeEvery single call I was told check is in the mailThey would not allow me to talk to a manager
I was a good paying customer, paid like I was suppose to so it wouldn't go on my credit, because I was going to buy a house in MO that why I paid that fee
I give rise broadband a "D" ratingI am currently subscribed to the fastest, most expensive, internet plan available in my area Starting in late May early June 2016, I've spent several hours on the phone with techs and billing trying to figure out just what is going on with my connection and why; to no avail One tech would tell me its an issue with the tower, another would say it's my radio I have not received a solid answer/solution to my problems for approxmonths nowI've recently had to setup separate appointments for the same exact reason First time, I had to wait days before a tech came out He arrived within the hour arrival window, checked some settings, the alignment of my radio to the tower, said everything looked correct, and went on his merry way.(leaving my problem unresolved.) The second appointment's wait-time isn't much better I was told it would be another days before they could get a tech back to my houseStill waitingdays to goI have been credited for the downtime, but what's the point of paying for a service that's not being delivered as promisedThe credit I've received, in my mind, doesn't even come close to making up for their shortcomings all across the boardI pay them for one thing, INTERNET And they can't even internet I cannot wait to switch ISP'sThe service, when it works, is okay Lately, my connection has been totally non-existent I was without internet for days straight at one point! Since then, it goes in and outwill work for seconds and shut off again; rinse, wash, repeat This is pathetic, unreliable, substandard service, and rise should be thoroughly embarrassed
I have been a Rise customer for yearsMy serivce at my home was promised to be MbpsFor well over a year, I never get anywhere close to thatWhen I complain to their customer service all I am told is that there is a known issue in my area and they are sorry for the poor serviceThey tell me that they are an "Up To" service so maybe that's their out and you can toss this complaint in the trashBut it seems to me that when a company offers a premium service like I am paying for, we should get more than to Mbps serviceMany nights between and pm we get maybe Mbps download and the same on the uploadThey know they have an issue but can't seem to find the time or money to fix itUnfortunately they are my only current option for service so I have no choice but to deal with itBut I am not getting what I am paying for.I have been a Rise customer for yearsMy service at my home was promised to be MbpsFor well over a year, I never get anywhere close to thatWhe
I have had Rise Broadband Service for many years and it was rarely good serviceInternet Service Frequently went down which included my Internet Service and my Phone (VOIP) ServiceI called and complained numerous times and was always told "We're working on it"As of today 01/16/I cancelled service with Rise Broadband and was told by the Rise representative that I was not entitled to and refund, even though we just paid them on 01/03/the amount of $for the Service Period of 01/13/through 02/12/That means I used three days of their low quality service and they refused any refund
In November I signed up for Digis Ultimate Protection Plan for my laptops for *** residents onlyOn December I had my *** laptops were picked up to have a space bar key replaced on one and a number key on the otherOn January my laptops were left near my front doorOne of the laptops had the wrong keyboard and the net cam didnt work and the other wouldnt boot up at allI contacted *** *** at the *** *** office and was told he had been on vacation and he his assistant had done the work and that this was easily fixed and would pick both laptops up that Thursday to fix the issuesOn Thursday I had contacted *** ***He had informed me that the new company Rise Broadband that purchased Digis had closed the only *** office and he and all the employees had been let goAnd that I needed to contact themI contacted Rise Broadband and was informed that the PC protection plan was up in the air and they had no idea if they were going to be offeri
I have been having internet problems since service began With multiple technician visits and promises from customer support, no solution has been foundSince Sept of 2017, I was told that they are aware of the service issues in my area and that they are working on fixing themService has only gotten worse and I called this week only to hear the same story The technician that visted my house the last time said it was due to too many people on my tower-i.eRise has oversold their broadband service and their customers are suffering now I have taken snapshots of the speed that I am getting now- currently 0.5mps vs 20paid and what I had when I initially joined I have historical data that shows the speed degradation over time as proof of this issue
In addition to Rise Broadband's shoddy service east of Brighton, they've now added an oservice to the service which is a monthly paid service This service provides technical service for your endpoint devices (such as PCs, tablets, etc)My household has over years of combined IT experience, and we certainly do not need help troubleshooting our devices What's worse, we found we were suddenly paying for itOschemes are certainly not ethical even if somehow they are legal Avoid this backward low tech company if at all possibleWe've asked for a refund and have received it That said, this is no fewer than our twelfth call to them to fix their service or billing
In February of this year, after having Rise for approximately one year since they bought out my old provider, my unlimited data plan was changedI called to increase my data package and I told them I just needed more data, not more speed I was initially supposed to be changed to one plan, then switched after being told I needed new equipment that was never installed though I founf out I never needed new equipment I was assured over and over I wasn't on a new contract and was on a 500GB mbps plan which is month to monthAfter months of getting overages I called and found out I was never put on the high data planI was assured it would be fixed, the next month I got a $600+ bill as they back dated things months though I didn't have it six monthsI was told it would be reviewed, I had to call back over and over as no one would call me backI finally got it fixed but I had enoughMid August I called and canceled, I was assured there was no contract and I had zero billFew w
Signed up for year unlimited internet data for residential house for a fixed rate
couple months into contract Rise switched me to two year plan with data cap limit
No notification or transparency with the switchNo authorization or confirmation from me the end user
Additional charges started being applied and wasn't sure why until I looked into the bill more diligentlyThis is when I found out Rise had switch the agreed contract to something twice as long with not even half the data we use offered, that was not confirmed or authorizedIf this was the initial offer, we would not have signed up for a data cap where the services would not be a good fit for our situation
End of one year arrives and go to switch providers and all this starts to unfoldNow I am stuck with an early termination fee for opting out of a two year when I initial signed up for one year
No contracts I signed can be provided by the company to justify their actionsThey aren't even able
Rise Broadband continues to advertise and not provide service that I have paid forThey state internet packages by speed for a specific priceThe speeds advertised are and they will not correct there advertising or fix the speed issueI have filed several complaints had several technician visits and still no resolutionI have heard every excuse there isThe only thing they did is lower my bill $for three monthsBecause I have moved to another state I called and canceled serviceThis was a experience I don't wish upon anybodyI waited after to file this complaint because of what might happen with the poor service I was gettingNow they charge me $on a partial month service (1/month) which was a $month accountI had no equipment from them, and followed procedure for cancelling service by providing post office change of address to show I was moving to another state to avoid early cancelation feesTrying to talk to someone at rise broadband takes hours
Not good customer service - billing departmentLong hold times, then they hung up the phoneNo call back as requested within the 24/hour time periodHow they get an A+
rating with negative reviews is questionable
The service I signed up with via contract was $per month I keep receiving bills of $approximate per month with supposed late fees and reconnect charges The late fee per month is supposedly $and the reconnect fee per month is supposedly $per month I have no signed copy of any contract that I supposedly signed A technician came out, set up the service, and that was all that happened
I have been having serious speed problems with my internet since and have made numerous calls to resolve While I am paying for 30Mb I rarely get more than MB download speed in the evening for the past several months For the first calls they have claimed that they are not having any problems with their network but since March I keep getting told that they are aware of the problem and are working on it but I can never get the name and contact information for anyone in management to provide anymore information
On September 20, Rise Broadband decommissioned the tower that served my residenceThe tower location was approximately miles south of *** *** **We have never been notified of any policy violation, and according to their customer service and support staff, the tower was simply taken out of serviceI speculate this was due to low market penetration and the tower not being profitable, as their field supervisor told me at the time of activation there were few customers on the towerAccording to their terms of service, both of the following provisions apply:
"RISE reserves the right to unilaterally terminate or suspend an account at any time, without providing a reason
Further, RISE may terminate USER’s Service for any reason by providing written notice to USER at least thirty (30) days prior to the termination date."
These two points appear to be in contrast of each other, one a policy of consideration, the second a cover all my bases in case I decide to disregard b
Rise is overbilling on overages for uploaded/dataThey state in their Notice of Purchase email's: You have received this letter because during this billing cycle you have uploaded/downloaded large amounts of data in the amount of which has exceeded your purchased monthly data usage of and you have now purchased GB of additional usageA $charge has been applied to your account, your current data usage balance is $You will be notified in the event that you use the full GB of data and you purchase additional usageThen you get your monthly statement and the amount you have been charged is different from the last email you were sent
On My 7/30/Notice of Purchase they show I owe $but on the billing they show I owe $a difference of $
On my 8/30/Notice of Purchase they show I owe $but on the billing they show I owe $a difference of $
On my 9/30/Notice of Purchase they show I owe $but on the bill
I SIGNED UP FOR PROMOTION FOR FREE INSTALL AND A MONTH FOR MONTHS AND AFTER THAT NO CONTRACT AND FREE ROKU BOX OFF RADIO PROMOTION ON KNRS *** *** PROGRAM.CALLED IN SIGNED UP FOR INSTALLINSTALLER CAME AND SAID THERE IS A CONTRACT TOLD HIM I SIGNED UP ON THE RADIO SPECIAL FREE INSTALL NO CONTRACT AND FREE ROKU A MONTH HE SAID HE DID NOT KNOW ABOUT THATCALLED INTO CUSTOMER SERVICE AND THEY SAID YES THEY WERE RUNNING THAT PROMOTION AND WOULD SEND ROKU AND HONOR FREE INSTALL AND A MONTHRECEIVED BILL NEXT MONTH WITH DUE FOR SERVICE AND RENTAL OF EQUIPMENT, NOT DISCLOSED AT TIME OF SERVICECALLED CUSTOMER SERVICE SAID BILL WAS WRONG AND THEY SAID THEY WOULD CORRECT BUT THEY DID HAVE EQUIPMENT RENTAL FEEASKED ABOUT FREE ROKU THEY SAID IT WOULD BE SENT IN MAIL
I AM SET UP ON AUTO PAY AND MY BILL HAS STEADILY GONE UP EACH MONTHRECEIVED A BILL ON EMAIL ON 4/30/FOR WENT ONLINE TO CHECK WHY I AM MORE THAN BILL SHOULD BE AND
I closed my account with *** in billing at Rise on May23rd I sent the router and inside equipment back to Rise June 1st They were supposed to contact me before Jun 6th to get the outside equipment but never contacted me, I tried to schedule an appt with them June 1st and June 3rd since I did not hear from them but no technician ever contacted me to come out The disruptions to my service and poor customer service would have resulted in cancellation regardless of the sale of m home,
There have bee congestion issues on our tower since January, we are paying for 20mb down, and only getting 2mband have been told that even though we have been paying per month for megs and only getting 2mb, the best the can offer us compensation wise is off per month for three monthsour internet is so bad right now that it's easier for us to use the data on our phones, and my husband cannot work from home on Friday's (which he is suppose to be doing) he is having to drive to the office insteadwhen he is on call, we are having to depend on his ability to tether to his phone for internetwe should not be responsible paying for internet if it's not useful
A two year contract was never disclosed to me during the conversation we had on the phone I only became aware of it in the E-mail to confirm Then when I tried to cancel I was informed that I had a contract since Jan Never was I informed of any such contract
Let me start by saying, I never wanted this serviceHowever, at the time I moved to this address, Rise was the only internet provider availableThey also were going by the name Skybeam
Upon calling for service the only way to get the "low" rate of $a month, was to agree to a home phone bundled planI explained on the phone, we do not own a home phone and would not be using that serviceThe installation guy comes out and I again explain to him that we would not be using that part of the service while he is setting up the routerHe tells me he can either leave the phone adapter or take it back with himI told him since we had no use for it he could just take itHe said no problemThat was that
Moving on to the actual internet service providedTerribleService would go out ALL THE TIMEI would have to call every other day to tell them we didnt have serviceLet me add here, we were never delinquent on monthly paymentsThe first time I called, the customer service g
I had internet service with this company for least than yearsI sold my house and moved out of state to MOThey told me I had to pay an early cancellation fee of $or it would go on my creditThey told me when I get to Mo to send a copy of my utilities bill with my new address on itThen they would send me a refundI sent my document on Dec with new address on itThey said, they got the letter on Dec
I spoke with customer service in Dec, Jan, Feb, April 5, April @ 106pm, April 27, May @ 1245pm, June @ 510pm with Amy, & June @ 2pm with Mary (She hung up on me)They all verified my new address and phone number each timeEvery single call I was told check is in the mailThey would not allow me to talk to a manager
I was a good paying customer, paid like I was suppose to so it wouldn't go on my credit, because I was going to buy a house in MO that why I paid that fee
I give rise broadband a "D" ratingI am currently subscribed to the fastest, most expensive, internet plan available in my area Starting in late May early June 2016, I've spent several hours on the phone with techs and billing trying to figure out just what is going on with my connection and why; to no avail One tech would tell me its an issue with the tower, another would say it's my radio I have not received a solid answer/solution to my problems for approxmonths nowI've recently had to setup separate appointments for the same exact reason First time, I had to wait days before a tech came out He arrived within the hour arrival window, checked some settings, the alignment of my radio to the tower, said everything looked correct, and went on his merry way.(leaving my problem unresolved.) The second appointment's wait-time isn't much better I was told it would be another days before they could get a tech back to my houseStill waitingdays to goI have been credited for the downtime, but what's the point of paying for a service that's not being delivered as promisedThe credit I've received, in my mind, doesn't even come close to making up for their shortcomings all across the boardI pay them for one thing, INTERNET And they can't even internet I cannot wait to switch ISP'sThe service, when it works, is okay Lately, my connection has been totally non-existent I was without internet for days straight at one point! Since then, it goes in and outwill work for seconds and shut off again; rinse, wash, repeat This is pathetic, unreliable, substandard service, and rise should be thoroughly embarrassed
I have been a Rise customer for yearsMy serivce at my home was promised to be MbpsFor well over a year, I never get anywhere close to thatWhen I complain to their customer service all I am told is that there is a known issue in my area and they are sorry for the poor serviceThey tell me that they are an "Up To" service so maybe that's their out and you can toss this complaint in the trashBut it seems to me that when a company offers a premium service like I am paying for, we should get more than to Mbps serviceMany nights between and pm we get maybe Mbps download and the same on the uploadThey know they have an issue but can't seem to find the time or money to fix itUnfortunately they are my only current option for service so I have no choice but to deal with itBut I am not getting what I am paying for.I have been a Rise customer for yearsMy service at my home was promised to be MbpsFor well over a year, I never get anywhere close to thatWhe
I have had Rise Broadband Service for many years and it was rarely good serviceInternet Service Frequently went down which included my Internet Service and my Phone (VOIP) ServiceI called and complained numerous times and was always told "We're working on it"As of today 01/16/I cancelled service with Rise Broadband and was told by the Rise representative that I was not entitled to and refund, even though we just paid them on 01/03/the amount of $for the Service Period of 01/13/through 02/12/That means I used three days of their low quality service and they refused any refund
In November I signed up for Digis Ultimate Protection Plan for my laptops for *** residents onlyOn December I had my *** laptops were picked up to have a space bar key replaced on one and a number key on the otherOn January my laptops were left near my front doorOne of the laptops had the wrong keyboard and the net cam didnt work and the other wouldnt boot up at allI contacted *** *** at the *** *** office and was told he had been on vacation and he his assistant had done the work and that this was easily fixed and would pick both laptops up that Thursday to fix the issuesOn Thursday I had contacted *** ***He had informed me that the new company Rise Broadband that purchased Digis had closed the only *** office and he and all the employees had been let goAnd that I needed to contact themI contacted Rise Broadband and was informed that the PC protection plan was up in the air and they had no idea if they were going to be offeri
I have been having internet problems since service began With multiple technician visits and promises from customer support, no solution has been foundSince Sept of 2017, I was told that they are aware of the service issues in my area and that they are working on fixing themService has only gotten worse and I called this week only to hear the same story The technician that visted my house the last time said it was due to too many people on my tower-i.eRise has oversold their broadband service and their customers are suffering now I have taken snapshots of the speed that I am getting now- currently 0.5mps vs 20paid and what I had when I initially joined I have historical data that shows the speed degradation over time as proof of this issue
In addition to Rise Broadband's shoddy service east of Brighton, they've now added an oservice to the service which is a monthly paid service This service provides technical service for your endpoint devices (such as PCs, tablets, etc)My household has over years of combined IT experience, and we certainly do not need help troubleshooting our devices What's worse, we found we were suddenly paying for itOschemes are certainly not ethical even if somehow they are legal Avoid this backward low tech company if at all possibleWe've asked for a refund and have received it That said, this is no fewer than our twelfth call to them to fix their service or billing
In February of this year, after having Rise for approximately one year since they bought out my old provider, my unlimited data plan was changedI called to increase my data package and I told them I just needed more data, not more speed I was initially supposed to be changed to one plan, then switched after being told I needed new equipment that was never installed though I founf out I never needed new equipment I was assured over and over I wasn't on a new contract and was on a 500GB mbps plan which is month to monthAfter months of getting overages I called and found out I was never put on the high data planI was assured it would be fixed, the next month I got a $600+ bill as they back dated things months though I didn't have it six monthsI was told it would be reviewed, I had to call back over and over as no one would call me backI finally got it fixed but I had enoughMid August I called and canceled, I was assured there was no contract and I had zero billFew w
Signed up for year unlimited internet data for residential house for a fixed rate
couple months into contract Rise switched me to two year plan with data cap limit
No notification or transparency with the switchNo authorization or confirmation from me the end user
Additional charges started being applied and wasn't sure why until I looked into the bill more diligentlyThis is when I found out Rise had switch the agreed contract to something twice as long with not even half the data we use offered, that was not confirmed or authorizedIf this was the initial offer, we would not have signed up for a data cap where the services would not be a good fit for our situation
End of one year arrives and go to switch providers and all this starts to unfoldNow I am stuck with an early termination fee for opting out of a two year when I initial signed up for one year
No contracts I signed can be provided by the company to justify their actionsThey aren't even able
Rise Broadband continues to advertise and not provide service that I have paid forThey state internet packages by speed for a specific priceThe speeds advertised are and they will not correct there advertising or fix the speed issueI have filed several complaints had several technician visits and still no resolutionI have heard every excuse there isThe only thing they did is lower my bill $for three monthsBecause I have moved to another state I called and canceled serviceThis was a experience I don't wish upon anybodyI waited after to file this complaint because of what might happen with the poor service I was gettingNow they charge me $on a partial month service (1/month) which was a $month accountI had no equipment from them, and followed procedure for cancelling service by providing post office change of address to show I was moving to another state to avoid early cancelation feesTrying to talk to someone at rise broadband takes hours
Not good customer service - billing departmentLong hold times, then they hung up the phoneNo call back as requested within the 24/hour time periodHow they get an A+
rating with negative reviews is questionable
The service I signed up with via contract was $per month I keep receiving bills of $approximate per month with supposed late fees and reconnect charges The late fee per month is supposedly $and the reconnect fee per month is supposedly $per month I have no signed copy of any contract that I supposedly signed A technician came out, set up the service, and that was all that happened
I have been having serious speed problems with my internet since and have made numerous calls to resolve While I am paying for 30Mb I rarely get more than MB download speed in the evening for the past several months For the first calls they have claimed that they are not having any problems with their network but since March I keep getting told that they are aware of the problem and are working on it but I can never get the name and contact information for anyone in management to provide anymore information
On September 20, Rise Broadband decommissioned the tower that served my residenceThe tower location was approximately miles south of *** *** **We have never been notified of any policy violation, and according to their customer service and support staff, the tower was simply taken out of serviceI speculate this was due to low market penetration and the tower not being profitable, as their field supervisor told me at the time of activation there were few customers on the towerAccording to their terms of service, both of the following provisions apply:
"RISE reserves the right to unilaterally terminate or suspend an account at any time, without providing a reason
Further, RISE may terminate USER’s Service for any reason by providing written notice to USER at least thirty (30) days prior to the termination date."
These two points appear to be in contrast of each other, one a policy of consideration, the second a cover all my bases in case I decide to disregard b
Rise is overbilling on overages for uploaded/dataThey state in their Notice of Purchase email's: You have received this letter because during this billing cycle you have uploaded/downloaded large amounts of data in the amount of which has exceeded your purchased monthly data usage of and you have now purchased GB of additional usageA $charge has been applied to your account, your current data usage balance is $You will be notified in the event that you use the full GB of data and you purchase additional usageThen you get your monthly statement and the amount you have been charged is different from the last email you were sent
On My 7/30/Notice of Purchase they show I owe $but on the billing they show I owe $a difference of $
On my 8/30/Notice of Purchase they show I owe $but on the billing they show I owe $a difference of $
On my 9/30/Notice of Purchase they show I owe $but on the bill
I SIGNED UP FOR PROMOTION FOR FREE INSTALL AND A MONTH FOR MONTHS AND AFTER THAT NO CONTRACT AND FREE ROKU BOX OFF RADIO PROMOTION ON KNRS *** *** PROGRAM.CALLED IN SIGNED UP FOR INSTALLINSTALLER CAME AND SAID THERE IS A CONTRACT TOLD HIM I SIGNED UP ON THE RADIO SPECIAL FREE INSTALL NO CONTRACT AND FREE ROKU A MONTH HE SAID HE DID NOT KNOW ABOUT THATCALLED INTO CUSTOMER SERVICE AND THEY SAID YES THEY WERE RUNNING THAT PROMOTION AND WOULD SEND ROKU AND HONOR FREE INSTALL AND A MONTHRECEIVED BILL NEXT MONTH WITH DUE FOR SERVICE AND RENTAL OF EQUIPMENT, NOT DISCLOSED AT TIME OF SERVICECALLED CUSTOMER SERVICE SAID BILL WAS WRONG AND THEY SAID THEY WOULD CORRECT BUT THEY DID HAVE EQUIPMENT RENTAL FEEASKED ABOUT FREE ROKU THEY SAID IT WOULD BE SENT IN MAIL
I AM SET UP ON AUTO PAY AND MY BILL HAS STEADILY GONE UP EACH MONTHRECEIVED A BILL ON EMAIL ON 4/30/FOR WENT ONLINE TO CHECK WHY I AM MORE THAN BILL SHOULD BE AND
I closed my account with *** in billing at Rise on May23rd I sent the router and inside equipment back to Rise June 1st They were supposed to contact me before Jun 6th to get the outside equipment but never contacted me, I tried to schedule an appt with them June 1st and June 3rd since I did not hear from them but no technician ever contacted me to come out The disruptions to my service and poor customer service would have resulted in cancellation regardless of the sale of m home,
There have bee congestion issues on our tower since January, we are paying for 20mb down, and only getting 2mband have been told that even though we have been paying per month for megs and only getting 2mb, the best the can offer us compensation wise is off per month for three monthsour internet is so bad right now that it's easier for us to use the data on our phones, and my husband cannot work from home on Friday's (which he is suppose to be doing) he is having to drive to the office insteadwhen he is on call, we are having to depend on his ability to tether to his phone for internetwe should not be responsible paying for internet if it's not useful
A two year contract was never disclosed to me during the conversation we had on the phone I only became aware of it in the E-mail to confirm Then when I tried to cancel I was informed that I had a contract since Jan Never was I informed of any such contract