• 5/15/I called Rise Broadband regarding the change in monthly billing amount from $to $Taylor, in billing department explained that my 2-year contract had expired I was transferred to Hector, in new accounts departmentHector presented a new 2-year planFirst year would be $a monthSecond year would be $a monthPlan to expire May There would be a $residential installation fee that would be split over the first three months ($+ $49.95) for $ I accepted the new contract-PAY-AS-YOU-GO-SUPPORT, RES 2YR 5MB PROMO as verbally presented to me by Hector
• 07/17/I called Rise Broadband regarding billed amount of $95.74, spoke with TaylorHe was unable to assist; a supervisor would call me in hours
• 7/20/I called Rise Broadband as no supervisor returned a call to meSpoke with Ricardo, he explained that Hector’s plan would not be honored and that I would be paying $a month for two years I wanted a supervisor to
Ever since Rise Broadband took over the internet service in my area from *** ***, the service has been horrible Every time I contact **stomer service and/or technical support (and I do very often) I get the run around For instance look at the email below
Begin forwarded message:
From: *** ***@gmail.com>
Date: April 13, at 12:29:PM CDT
To: [email protected]
Subject: Re: Horrible service
This is exactly the horrible service I am speaking of I’ve already explained that the local call centers cannot, have not resolved my issue Who could I contact at your executive/corporate office level?
Thank you,
***
On Apr 13, 2018, at 12:PM, [email protected] wrote:
I’m sorry to hear that you have been experiencing these issues with the serviceUnfortunately, I am not able to help with this via emailPlease contact our technical support team for assistanceOur technical support department is available by phone a
I am currently under contract with rise broadband Due to poor quality of service, a field tech visited my home and stated that "the company's infrastructure is currently not up to par to support the high speed internet package they sold me The items I did may only temporarily fix your problems and there will likely continue to have problems in the future I will put notes in your file so that if the company towers and infrastructure do not improve soon, you can cancel your contract without a penalty because this service should have not been sold to you." I have been very patient for nine months, but the internet quality continues to be abysmal and I often lose total connectivity I called the company to inform them that I need to move to a new company because I continue to have problems and they are not meeting contractual obligations Rise Broadband refuses to waive the cancellation fee and will not honor the statements made by its employees Also, I asked them to read the
From *** to now being rise broadband, I've had countless issues with this companyWhen they're routers were causing a loop allowing access into their network where I was able to hit their internal jabber services: I informed themTo which they failed to respondDays later with numerous claims of outages, they fixed the routing loopI asked for a service of their lowest speed at unlimited cap because I have constant connection to multiple vpn networksThey:
- didn't inform me when they stopped allowing unlimited- didn't allow me to cancel through their portal or chat or any means short of calling- continued to charge me overages way over what could reasonably be doneBy their measurements I would be going over 200GB in about a weekmy router showed it went over about 50GBSo I questioned my router and put a rasberry pi in place as the routerStill, iftop, tcpdump, nothing showed me exceeding 50GB per week on averageAnd that's with multiple vpns connectedI was continually charged closer to $100/cycle ($2/10GB over 200)My starting rate was $50, which increased as well as of about months ago which their portal still does not reflectThis went on for about a year because nothing else was available in my areaThe past months they claimed I've been using my internet (router is unplugged and dish isn't even connected), at about 350GB per cycleOn top of getting a random $bill claiming overages after being paid weeks before for everything that showed I owed on their portal, I was also greeted with multiple threats of legal action against me because I owe these overagesI would rather rot in a cell until my payment is repaid than to ever give them money at this pointI asked them to cancel it again, over the phone like they asked, about a month ago (from today's date, 8/19/2016) when I confirmed I could get another providerThey refuse to cancel it until I pay a claimed owe'd amount exceeding $in two monthsmonths worth of claimed overages (remember, I've had the router off for two months)So, to anyone hoping to buy into *** or rise broadband, I'm saying this as a person who spent 10+ years working in information systems and years certified for security assessments:
I no longer have any patience for this companyThey refuse to look into possibilities of cloned connections, ddos, etcand their receiver dish broadcasts their IDsGo steal free internet from them and screw another person over so that maybe they'll rage quit from this company too
We were promised $credit for repetitive service outagesI paid $toward the bill such that the credit should have left me with a creditWhen the credit was not put on my bill, I had my services turned off over $balance "due" (should have had $or so credit left from the $that didn't show up.) Rep apologized we were turned off due to the error Rise made by not giving credit for service outages as promised, Rep force me to pay the $that made services cut off, but gave me a $creditThen I was charged a $reconnect fee for the services that should not have been turned off at allDespite acknowledging that I should not have been turned off, they are now demanding I pay the $fee before they will credit me $to the bill
Unfortunately after Twas bought out by Rise, both the quality of service & customer service declined, because of my legacy plan they very carefully waited for that to expire never notified me & then placed the warning of overage charges on my account Then after having to change plans they never provided the higher speeds I was paying for, had several chat sessions regarding this, today they had to update software & places new dish however they refuse to adjust my bill....watch out & monitor your speeds to ensure your getting close to what u pay for, if I had an option they would be gone Understand no guarantees however I was only achieving download on avg & on upload yet paying for 15, should at least reach a 9-on the downloadWasn't even achieving speeds noted for high congestion periods
Got new internet company and cancelled Rise Broadband in written formatThey talked me into not cancelling over the phoneI told them I wanted it cancelled that Monday, July 30th which was the end of the billing cycle (on the phone to the customer service rep)I gave written cancellation at 2:pm on July 29thI mailed the equipment back using their label on July 30th and they received it August I received a bill for over $200...I pay the bill a month in advance and cancelled at the end of the billing cycle...there should be NO chargesIn fact, they were supposed to give me $credit for service outagesThe fact that they NEVER provided the speed I was paying for (rarely if ever got above and I was paying for means they are lucky there isn't a class action suit for charging people for things they don't provideThe bottom line is that I cancelled and sent the equipment back promptly BEFORE the billing cycleIf they don't "accept written notification" because they want
Issues first began when I moved service from a camper to the main building in the campground I live in/manageWhile setting up the transfer for September 2nd 2017, Customer Service confirmed that you are allowed on free move per yearThe tech did not show up for the appointmentCustomer Service said that they called, however I had no missed calls or voicemails from Rise or any techI called Customer Service and the Manager rescheduled the appointment and agreed to give me a 2-week credit (forgive me, she called the credit a specific name I just cannot recall its title)
Later that month a tech finally came to move the serviceHe did not have us test it before leavingWhen I tried to use the service, I discovered that I could not connect to the Wi-Fi, nor connect to the internet using a hard line on my laptop, nor could I use the home phoneI am not talking about the "service interruptions" everyone experiences (pages not loading etc.); the phone had no dial tone and I
I have had intermittent issues with my internet speed dropping below mbps download speed since June 19th, I have also had problems with staying connected to the internet I contacted the company and was told that there was an issue with their towers and that they were working to resolve the issue I have had techs come to my house to troubleshoot and fix any problems with my equipment and they have all said it is the tower not my personal equipment I am still having problems with the above issues but rise broadband keeps closing the tickets stating that the issue has been resolved and it hasn't I have waited over a month and am unable to use my internet 3/4's of the time I want to but am still having to pay my bill every month Their corporate office does not answer their emails to the *** address to address this issue with me and I am having to call every day to get a new ticket opened to have it closed in a couple hours saying the problem has b
I signed up for internet service in January of with Rise BroadbandI was very clear from the beginning that I worked from home and needed reliable internet and that I download very large filesI was informed I would be charged overage fees for anything of 350GBI agreedApproximately a month ago, I noticed intermittent outages starting about 3:30pmMy hours, at the time, were 8-4:30pmI changed my work hours to 6:30-3pm to avoid these outagesIt has now been mandated from my employer that we all work overtime until the end of the fiscal yearI have battled every afternoon from 3:30pm on with intermittent serviceIt cuts out every three minutes for minutes knocking me out of every secure database I am in at the time, not to mention, I lose the data usage and must download it yet again, costing me moneyAt this point, I am being charged for data that I am losing due to service outages AND I am losing overtime pay, due to being unable to work from 3:30pm onI called cust
We have had rise broadband for going scenes nov in this time our contract says we are to receive sped of MbpsFor the first months of service it did not work we called tech ever day to try to resolve the issue after that some one came out and got it to work now on a daily basic we are have to call in a trouble shot issue because we are not receivingSpeed as our contract says the most were getting useing rise broadband speed test is on a good day to Mbps but most days it's bellow Mbps witch is useless we have continue to pay our bill on time even no where not getting what was agreed to rise sends tech out lest once ever weeks who still can not telling why it's not working the tower is less then years from my house located on our property rise refuse to give use creditFor the time it's not been working witch from nov till now it's may worked days it's becoming a real issue now
I have contacted them many times and they do not respond to my questionsThey don't have contract yet they all keep referencing my contract We thought we were locked in our rate for one year-although all disclaimers on their website say we will be given day notice for price increaseWe were NEVER given notice-they just change their rate, no notice and now say we had only a month contractIt appears to be bait and switchI have had emails that say see disclosure info on website I even copied and pasted their own info on website showing that I have not received any of that nor do I have anything to tell me about their contractsNow saying they were verbal-well great, we were told verbally that this rate was for one yearTheir either do not respond, or they ignore what you say I have had one supervisor that looked at my account and agreed on what happened, yet nothing she could do....???
I continue to be lied to and told upgrades will be done to the tower and that my internet speed will improveSpeeds are slow and unusableThe same sheep with the same answers give me excuses and don't caremegs is not acceptable internet speedThere is nothing that can be done at that speed and their technicians admit that yet have yet to do anything about it
I LIVE IN A RURAL AREA,AND HAVE HAD THEIR SERVICE FOR OVER TWO YEARSSEVERAL TIMES MY ROUTER WOULD STOP WORKING, EITHER HAD TO SHIP ME A NEW ONE, OR SEND SOMEONE OUTWE PAY $A MONTH FOR SERVICES REGARDLESS OF DOWN TIME OF SERVICESHOLD TIMES TO GET ANYONE TO HELP IS AN HOUR AND A HALF...I DISCONNECTED SERVICES THIS LAST TIME...TIRED OF THE BS..THEY TOLD ME THAT REGARDLESS AGAIN I WILL OWE $AGAIN NEXT MONTH FOR ONLY HAVING SERVICE FOR HALF THE MONTH...THEN THEY TELL ME I ONLY NEED TO RETURN ROUTER,THEN YESTERDAY THEY CALLED SAYING SOMEONE WAS AT MY HOUSE TO GET OUTSIDE EQUIPMENT,NO WARNING REALLY???? JUST HORRIBLE SERVICE ALL AROUNDON TOP OF ALL THIS I HAVE LEFT MESSAGES FOR MANAGEMNET TO RETURN CALLS AND NO CALLS RECVD
I had their internet service and my homeLoved it! Never had any issuesI called and have them the address to our new home and asked if our service that we had would still
Work there because of the move and was told it wouldScheduled to have someone come out and set it upWhen the tech got there he was awesomeHe was very honest and told me that the 10mg of service we had wouldn't work there because of their towersHe called his supervisor for hell and they both came to the conclusion that the 10mg wouldn't be there and even if they could get he 5mg it wouldn't be enough for me to work from home and also husband tooAlso it wouldn't even be consistentThere was a high chance that the service would go in and out and more often be put then inHe advised that we needed to find a new serviceHe called customer service to explain what was going on and asked that we not be charged the termination fee or even comp half as this wasn't our fault that they couldn't provide quality se
Over bills and adds charges without consentService only works about 20% the time if your luckyCustomer service gives you the run around and don't know what they are doing
Have been with Rise for years now first under a contract where my monthly payment was supposed to be a monthThey signed me up for PC care without my knowledge and I was paying over dollars a month for a service I did not useFor months this went onWhen questioning the customer service Rep I asked how this could happenShe would have to have a supervisor call me in to hoursThey NEVER doWhen I went to cancel my account they told me my same plan was now as low as a monthThe same plan their charging me dollars forRise broadband now demands I return the router even though per the year contract I have paid it off in fullThey do not care about the customer the service reps are rude seeing as they are unsupervisedI will never send anyone their way and will take legal action
We pay in excess of $ a month for internet service promised at 15MB, that falls far below that level all the time! If we are lucky, we are able to pull 2-MB download with 1MB upload We have the speed test screen shots to prove our claims When we call Rise we are told they are working on itthey have been working on it for months
Today, I called to cancel service Our new provider is installing the new service as I type I was told by Rise Customer service that if I submit cancel request today, it would be effective immediately, however we would continue to pay for service through July 2nd They would not provide a prorated refund I advised the young lady that I did not want it cancelled IMMEDIATELY, as the new service was not yet installedI want the service cancelled effective tomorrow, June She advised me that I would have to call back when I was ready for the service to be cut off, because the service will be cut off before the call ends, when requestin
• 5/15/I called Rise Broadband regarding the change in monthly billing amount from $to $Taylor, in billing department explained that my 2-year contract had expired I was transferred to Hector, in new accounts departmentHector presented a new 2-year planFirst year would be $a monthSecond year would be $a monthPlan to expire May There would be a $residential installation fee that would be split over the first three months ($+ $49.95) for $ I accepted the new contract-PAY-AS-YOU-GO-SUPPORT, RES 2YR 5MB PROMO as verbally presented to me by Hector
• 07/17/I called Rise Broadband regarding billed amount of $95.74, spoke with TaylorHe was unable to assist; a supervisor would call me in hours
• 7/20/I called Rise Broadband as no supervisor returned a call to meSpoke with Ricardo, he explained that Hector’s plan would not be honored and that I would be paying $a month for two years I wanted a supervisor to
Ever since Rise Broadband took over the internet service in my area from *** ***, the service has been horrible Every time I contact **stomer service and/or technical support (and I do very often) I get the run around For instance look at the email below
Begin forwarded message:
From: *** ***@gmail.com>
Date: April 13, at 12:29:PM CDT
To: [email protected]
Subject: Re: Horrible service
This is exactly the horrible service I am speaking of I’ve already explained that the local call centers cannot, have not resolved my issue Who could I contact at your executive/corporate office level?
Thank you,
***
On Apr 13, 2018, at 12:PM, [email protected] wrote:
I’m sorry to hear that you have been experiencing these issues with the serviceUnfortunately, I am not able to help with this via emailPlease contact our technical support team for assistanceOur technical support department is available by phone a
This internet service has numerous interruptions in the Sanger, Tx (76266), there has been no effort to make a reliable repair to this problem
I am currently under contract with rise broadband Due to poor quality of service, a field tech visited my home and stated that "the company's infrastructure is currently not up to par to support the high speed internet package they sold me The items I did may only temporarily fix your problems and there will likely continue to have problems in the future I will put notes in your file so that if the company towers and infrastructure do not improve soon, you can cancel your contract without a penalty because this service should have not been sold to you." I have been very patient for nine months, but the internet quality continues to be abysmal and I often lose total connectivity I called the company to inform them that I need to move to a new company because I continue to have problems and they are not meeting contractual obligations Rise Broadband refuses to waive the cancellation fee and will not honor the statements made by its employees Also, I asked them to read the
From *** to now being rise broadband, I've had countless issues with this companyWhen they're routers were causing a loop allowing access into their network where I was able to hit their internal jabber services: I informed themTo which they failed to respondDays later with numerous claims of outages, they fixed the routing loopI asked for a service of their lowest speed at unlimited cap because I have constant connection to multiple vpn networksThey:
- didn't inform me when they stopped allowing unlimited- didn't allow me to cancel through their portal or chat or any means short of calling- continued to charge me overages way over what could reasonably be doneBy their measurements I would be going over 200GB in about a weekmy router showed it went over about 50GBSo I questioned my router and put a rasberry pi in place as the routerStill, iftop, tcpdump, nothing showed me exceeding 50GB per week on averageAnd that's with multiple vpns connectedI was continually charged closer to $100/cycle ($2/10GB over 200)My starting rate was $50, which increased as well as of about months ago which their portal still does not reflectThis went on for about a year because nothing else was available in my areaThe past months they claimed I've been using my internet (router is unplugged and dish isn't even connected), at about 350GB per cycleOn top of getting a random $bill claiming overages after being paid weeks before for everything that showed I owed on their portal, I was also greeted with multiple threats of legal action against me because I owe these overagesI would rather rot in a cell until my payment is repaid than to ever give them money at this pointI asked them to cancel it again, over the phone like they asked, about a month ago (from today's date, 8/19/2016) when I confirmed I could get another providerThey refuse to cancel it until I pay a claimed owe'd amount exceeding $in two monthsmonths worth of claimed overages (remember, I've had the router off for two months)So, to anyone hoping to buy into *** or rise broadband, I'm saying this as a person who spent 10+ years working in information systems and years certified for security assessments:
I no longer have any patience for this companyThey refuse to look into possibilities of cloned connections, ddos, etcand their receiver dish broadcasts their IDsGo steal free internet from them and screw another person over so that maybe they'll rage quit from this company too
We were promised $credit for repetitive service outagesI paid $toward the bill such that the credit should have left me with a creditWhen the credit was not put on my bill, I had my services turned off over $balance "due" (should have had $or so credit left from the $that didn't show up.) Rep apologized we were turned off due to the error Rise made by not giving credit for service outages as promised, Rep force me to pay the $that made services cut off, but gave me a $creditThen I was charged a $reconnect fee for the services that should not have been turned off at allDespite acknowledging that I should not have been turned off, they are now demanding I pay the $fee before they will credit me $to the bill
Unfortunately after Twas bought out by Rise, both the quality of service & customer service declined, because of my legacy plan they very carefully waited for that to expire never notified me & then placed the warning of overage charges on my account Then after having to change plans they never provided the higher speeds I was paying for, had several chat sessions regarding this, today they had to update software & places new dish however they refuse to adjust my bill....watch out & monitor your speeds to ensure your getting close to what u pay for, if I had an option they would be gone Understand no guarantees however I was only achieving download on avg & on upload yet paying for 15, should at least reach a 9-on the downloadWasn't even achieving speeds noted for high congestion periods
Got new internet company and cancelled Rise Broadband in written formatThey talked me into not cancelling over the phoneI told them I wanted it cancelled that Monday, July 30th which was the end of the billing cycle (on the phone to the customer service rep)I gave written cancellation at 2:pm on July 29thI mailed the equipment back using their label on July 30th and they received it August I received a bill for over $200...I pay the bill a month in advance and cancelled at the end of the billing cycle...there should be NO chargesIn fact, they were supposed to give me $credit for service outagesThe fact that they NEVER provided the speed I was paying for (rarely if ever got above and I was paying for means they are lucky there isn't a class action suit for charging people for things they don't provideThe bottom line is that I cancelled and sent the equipment back promptly BEFORE the billing cycleIf they don't "accept written notification" because they want
Service Sucks!!
Issues first began when I moved service from a camper to the main building in the campground I live in/manageWhile setting up the transfer for September 2nd 2017, Customer Service confirmed that you are allowed on free move per yearThe tech did not show up for the appointmentCustomer Service said that they called, however I had no missed calls or voicemails from Rise or any techI called Customer Service and the Manager rescheduled the appointment and agreed to give me a 2-week credit (forgive me, she called the credit a specific name I just cannot recall its title)
Later that month a tech finally came to move the serviceHe did not have us test it before leavingWhen I tried to use the service, I discovered that I could not connect to the Wi-Fi, nor connect to the internet using a hard line on my laptop, nor could I use the home phoneI am not talking about the "service interruptions" everyone experiences (pages not loading etc.); the phone had no dial tone and I
I have had intermittent issues with my internet speed dropping below mbps download speed since June 19th, I have also had problems with staying connected to the internet I contacted the company and was told that there was an issue with their towers and that they were working to resolve the issue I have had techs come to my house to troubleshoot and fix any problems with my equipment and they have all said it is the tower not my personal equipment I am still having problems with the above issues but rise broadband keeps closing the tickets stating that the issue has been resolved and it hasn't I have waited over a month and am unable to use my internet 3/4's of the time I want to but am still having to pay my bill every month Their corporate office does not answer their emails to the *** address to address this issue with me and I am having to call every day to get a new ticket opened to have it closed in a couple hours saying the problem has b
I signed up for internet service in January of with Rise BroadbandI was very clear from the beginning that I worked from home and needed reliable internet and that I download very large filesI was informed I would be charged overage fees for anything of 350GBI agreedApproximately a month ago, I noticed intermittent outages starting about 3:30pmMy hours, at the time, were 8-4:30pmI changed my work hours to 6:30-3pm to avoid these outagesIt has now been mandated from my employer that we all work overtime until the end of the fiscal yearI have battled every afternoon from 3:30pm on with intermittent serviceIt cuts out every three minutes for minutes knocking me out of every secure database I am in at the time, not to mention, I lose the data usage and must download it yet again, costing me moneyAt this point, I am being charged for data that I am losing due to service outages AND I am losing overtime pay, due to being unable to work from 3:30pm onI called cust
We have had rise broadband for going scenes nov in this time our contract says we are to receive sped of MbpsFor the first months of service it did not work we called tech ever day to try to resolve the issue after that some one came out and got it to work now on a daily basic we are have to call in a trouble shot issue because we are not receivingSpeed as our contract says the most were getting useing rise broadband speed test is on a good day to Mbps but most days it's bellow Mbps witch is useless we have continue to pay our bill on time even no where not getting what was agreed to rise sends tech out lest once ever weeks who still can not telling why it's not working the tower is less then years from my house located on our property rise refuse to give use creditFor the time it's not been working witch from nov till now it's may worked days it's becoming a real issue now
I have contacted them many times and they do not respond to my questionsThey don't have contract yet they all keep referencing my contract We thought we were locked in our rate for one year-although all disclaimers on their website say we will be given day notice for price increaseWe were NEVER given notice-they just change their rate, no notice and now say we had only a month contractIt appears to be bait and switchI have had emails that say see disclosure info on website I even copied and pasted their own info on website showing that I have not received any of that nor do I have anything to tell me about their contractsNow saying they were verbal-well great, we were told verbally that this rate was for one yearTheir either do not respond, or they ignore what you say I have had one supervisor that looked at my account and agreed on what happened, yet nothing she could do....???
I continue to be lied to and told upgrades will be done to the tower and that my internet speed will improveSpeeds are slow and unusableThe same sheep with the same answers give me excuses and don't caremegs is not acceptable internet speedThere is nothing that can be done at that speed and their technicians admit that yet have yet to do anything about it
I LIVE IN A RURAL AREA,AND HAVE HAD THEIR SERVICE FOR OVER TWO YEARSSEVERAL TIMES MY ROUTER WOULD STOP WORKING, EITHER HAD TO SHIP ME A NEW ONE, OR SEND SOMEONE OUTWE PAY $A MONTH FOR SERVICES REGARDLESS OF DOWN TIME OF SERVICESHOLD TIMES TO GET ANYONE TO HELP IS AN HOUR AND A HALF...I DISCONNECTED SERVICES THIS LAST TIME...TIRED OF THE BS..THEY TOLD ME THAT REGARDLESS AGAIN I WILL OWE $AGAIN NEXT MONTH FOR ONLY HAVING SERVICE FOR HALF THE MONTH...THEN THEY TELL ME I ONLY NEED TO RETURN ROUTER,THEN YESTERDAY THEY CALLED SAYING SOMEONE WAS AT MY HOUSE TO GET OUTSIDE EQUIPMENT,NO WARNING REALLY???? JUST HORRIBLE SERVICE ALL AROUNDON TOP OF ALL THIS I HAVE LEFT MESSAGES FOR MANAGEMNET TO RETURN CALLS AND NO CALLS RECVD
I had their internet service and my homeLoved it! Never had any issuesI called and have them the address to our new home and asked if our service that we had would still
Work there because of the move and was told it wouldScheduled to have someone come out and set it upWhen the tech got there he was awesomeHe was very honest and told me that the 10mg of service we had wouldn't work there because of their towersHe called his supervisor for hell and they both came to the conclusion that the 10mg wouldn't be there and even if they could get he 5mg it wouldn't be enough for me to work from home and also husband tooAlso it wouldn't even be consistentThere was a high chance that the service would go in and out and more often be put then inHe advised that we needed to find a new serviceHe called customer service to explain what was going on and asked that we not be charged the termination fee or even comp half as this wasn't our fault that they couldn't provide quality se
Over bills and adds charges without consentService only works about 20% the time if your luckyCustomer service gives you the run around and don't know what they are doing
Have been with Rise for years now first under a contract where my monthly payment was supposed to be a monthThey signed me up for PC care without my knowledge and I was paying over dollars a month for a service I did not useFor months this went onWhen questioning the customer service Rep I asked how this could happenShe would have to have a supervisor call me in to hoursThey NEVER doWhen I went to cancel my account they told me my same plan was now as low as a monthThe same plan their charging me dollars forRise broadband now demands I return the router even though per the year contract I have paid it off in fullThey do not care about the customer the service reps are rude seeing as they are unsupervisedI will never send anyone their way and will take legal action
We pay in excess of $ a month for internet service promised at 15MB, that falls far below that level all the time! If we are lucky, we are able to pull 2-MB download with 1MB upload We have the speed test screen shots to prove our claims When we call Rise we are told they are working on itthey have been working on it for months
Today, I called to cancel service Our new provider is installing the new service as I type I was told by Rise Customer service that if I submit cancel request today, it would be effective immediately, however we would continue to pay for service through July 2nd They would not provide a prorated refund I advised the young lady that I did not want it cancelled IMMEDIATELY, as the new service was not yet installedI want the service cancelled effective tomorrow, June She advised me that I would have to call back when I was ready for the service to be cut off, because the service will be cut off before the call ends, when requestin