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SD Bullion Rating
Address: Serving Michigan, Ohio & Surrounding Areas in US & Canada, Ottawa Lake, Michigan, United States, 49267
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SD Bullioin is charging me $50 fee because I filed for credit card chargeback for the order that didn't arrive.
Ii ordered approx. $2000 gold bar. SD Bullion shipped via USPS, but shipment got lost. SD Bullion didn't listen to me and kept insisting for me to wait, while my credit card has been charged. I didn't like their approach of resolving the issue and I filed chargeback for product I didn't receive.
I just received email stating "We received a charge back for this 07/09/2019. Since you were unwilling to follow our process for a lost package--which would have been much faster than filing a charge back a month later--your account has been suspended indefinitely and a balance of $50 to cover fees imposed on us because of this unnecessary charge back is due. "
Company is charging me $50 fee because I didn't follow their direction.
As a consumer I have right to file chargeback for the product/service I don't receive and the company is illegally charging me $50 fee.
Remove $50 fee company proposed and provide proof that $50 fee is not imposed.
Hello,
Our last email correspondence with Mr. was from nearly a month ago, we never charged this customer $50 which he can verify through his financial records.
The customer did perform a charge-back in the amount of $2,381.35 while there was a lost package claim pending on his order. This shipment was misplaced by the carrier. Regarding charge-backs:
Our terms of use reads exactly the following -
Any credit card charge-back will be subject to a minimum $50 processing fee. Processing fee may be charged to the credit card used to place the order or added to the user's account balance at SD Bullion's discretion.
In this scenario, we elected not to charge the customer the standard $50, and I am not sure why after a month we receive a complaint for allegedly charging a fee that never existed.
We are free to be reached at 1-800-294-8732 or [email protected] to provide any additional information or clarification as this appears to be a misunderstanding of the circumstances.
(The consumer indicated he/she ACCEPTED the response from the business.)
Company did not charge me $50 fee. I have opened case on Revdex.com because on below email I received, it states "balance of $50". Different representative (***) called and sent another email on the 8/5 to clarify that this will not be billed for as stated below. I am adding this comment to record the statement from the company that this will not be charged/billed for in the future. Thank you for resolving the issue.
***. (SD Bullion)
Jul 12, 09:38 EDT
Hello,
We received a charge back for this 07/09/2019. Since you were unwilling to follow our process for a lost package--which would have been much faster than filing a charge back a month later--your account has been suspended indefinitely and a balance of $50 to cover fees imposed on us because of this unnecessary charge back is due.
Thank you
*** (SD Bullion)
Aug 5, 17:35 EDT
Apologies for any miscommunication on our end,
The $50 is a reinstatement fee that is completely elective, and is not something being charged on your card, and you are not being billed for, This would simply be available to you if you wanted to reinstate your account with our company.
If you have any additional questions or anything else we can assist you with, please do not hesitate to call our bullion team at 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Cheapest prices and best service of all coin dealers. Fast shipping.
Nice selection, arrived as expected looking as advertised, promptly with regular shipping and packaged discreetly, as promised. I'm very happy with purchase and prices. Will keep shopping here for precious metals. Highly recommend them.
Good quality products well priced would recommend fast and easy shipping
Good prices, great product, and quick delivery. The best place to get what you want at a good price.
Items were as described by seller, and arrived on time
I chose SD Bullion because of their constant efforts towards customer satisfaction and offerings.
They have lived up to my expectations without issue and their prices are as fair as any.
My trust level with SD is very high and have found no reason to not trust their products.
I have recommended SD to friends and family and do so here. I believe that you will find them all that you would want them to be as a provider of precious metals to your personal purchases now and beyond.
Beautiful coins. Fast shipping and quality packaging.
SD Bullion is the place to go if you are looking to buy metals. Whatever they do have in-stock will be found nowhere else cheaper and the quality is top notch. I buy pretty much all of my metal from these guys and I'm always left with the feeling of being satisfied. I highly recommend them.
Very prompt and professional. Every transaction is a breeze.
Coins were delivered timely beautiful BU condition.
Thanks for assistance for making the transaction easy. I had to revise the payment method, but the on-line staff was very helpful. The purchase went smoothly and I have received the order.
Thanks again
Great prices, and great service!
Competitive prices and fast shipping. Easy to navigate website. SD Billion is my first choice for American Silver Eagles.
*** F.
Great company. Bought silver at spot price as a 1st time customer. Super fast secure shipping.
Great products and Great fast Service! Highly recommend in buying!
Great service, good premiums and Quick shipping !!!
Items always as described and shipped fast with good packaging.
SDB was highly recommended to me from a trusted source. I found them easy to deal with, their web site easy to use and the service much better than some I've used before. I can get behind the philosophy of the mission and appreciate doing business with a company that wants to walk their talk.
SD Bullion is a great asset to the precious metals business. I have purchased from them several times over the past few years and have NEVER been disappointed. They keep you posted on your order from beginning to end. They do it right.