Seal Skin Covers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It doesn't matter how many covers sentIf covers failed (including replacements) while under warranty they should be replacedI was told by your representative that customer are only entitled to one replacement once every years, regardless of stated warrantyCovers were not abused by no means as you indicate; once the covers began to put the powdery residue on my car and failed to protect against rain, I washed them commercially using Simple Green in hope to wash out powder to no avail. Both covers failed the same way within year as has done for many of your customers (Google complaints on your company "Buy Auto Cover"). Your statement of not experiencing this sort of thing from customers is a flat out lie. I have used Kimberly Clarke covers for over years on my other cars and never had such epic failures, which makes me believe the cover material is dry rottedAs a matter of fact, your customer service person asked me if it tore, which indicates to me it is a well known problem within your companyI have serious doubt of the truthfulness and hype of your sales and customer satisfaction statement. REVIEW THE PHOTOS AND YOU CAN SEE YOUR CAR COVER HAS FAILED MISERABLY!
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Sincerely,
*** ***

*** *** *** purchased a semi custom cover from our store and decided he wanted to return the cover for a refundHe claims the cover is not what he expected and was too wide on the widthOur covers are Semi custom; the best fit at the best possible price but they’re not perfect
Semi custom covers sometimes may run a bit too big or too smallWe do not advertise or sell custom fit covers.We have a simple policy which is clearly stated on the website as well as on the sales receipt that says we will help return the cover and even pay for the shipping for a refund but a 20% restocking is applied to help clean up, repackage and re stock the itemMost of our competitors even charge for shipping

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[You are running a bad business since you give warranty of years over something that lasts years or less and therefore your warranty only covers a one time useHonest business stand behind the product they sellThe second cover lasted months and is the same product you sell with a year warranty? Really?
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Sincerely,
*** ***

*** *** purchased our semi custom fit cover on October **, for
his Bayliner Element Deck boat Without Extended Swim Platform He contacted us on November * , stating he received a defect cover and the incorrect sizeWe offered *** *** a full refund and also voided his restocking feeWe are also sending *** *** a pre- paid return label in order for him to send his cover back to us As soon as we receive his cover we are going to issue him a full refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In response to Sealskin Covers claims that I did not contact them and that *** sent the refund back to them I would scream B.S. I tried *** to get my refund but they could not track the package with the tracking number I gave them, don't know why, I couldThey refused because of thisSealskin sent the refund after a month of my efforts to get it backYour involvement likely helped as after just one word from you and a further action phone call on the same day proved too much for these crooks*** would dispute the claims made by Sealskin covers if they could legally do soThank you very much, I'm positive your involvement helped speed up this long , long processPlease spread the word about the criminal intent that these people are using as company policy concerning customer serviceI wish they were put out of business, customers don't deserve to be treated this way, it is as unprofessional as I've ever had the displeasure of dealing with.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The company Buy Marine *** is under new ownership and management since November **, Unfortunately, any customers who have purchased from the original owners anytime before November ***, 2016, orders are final We are not able to process warranties for
customers who did not purchase through usHowever , as a courtesy, we have been offering customers from the original owners covers at direct manufacture cost We are doing the best that we can do to help

*** is insisting that his cover was suppose to be custom fit coverAs we originally had stated on our last response, we do not sell custom coversThese are semi custom covers Semi custom covers are the best fit at the best possible price but they’re not perfectSemi custom covers are generally inches too short or too long but are an awesome option for someone looking for a good quality cover at a great priceThese covers are semi custom , waterproof , they breath as well to prevent mold and mildew and are backed by full warrantiesWe have over thousand customers but unfortunately we still have not put up the very satisfying customer reviews, therefore, only the small percentage of negative reviews are seenHowever, we are in the process of uploading our positive reviews from customers who are very happy with their covers.We offer free shipping and give our customers days to see if they are 100% satisfied with the option to return for refund, even if it was used*** used our cover and was still able to return it for a refund Our policy states that all returns for refunds are charged a 20% restocking feeThe fee helps clean , restock, repackage and also helps pay for part of shipping

We work hard for every customer and feel bad that the customer is not happyWe sell thousands of these covers a week and our covers are backed with full year warrantiesWe never ever deny a customer a warranty claim and 99% of all warranty claims are approved, including this customerCustomers
pretty much receive covers for the price of oneOur covers have been put through testing and have proven to lastThis is also backed by thousands of positive customer reviews which can be found on our website and onlineWe're confident and proud of our coversWe replaced the cover and the customer received a brand new cover and soon after claimed the cover again was damagedWe've never seen that happen beforeAfter analyzing the cover we determined that the cover was being misused or not installed correctly We did the best we could with this orderWe offered a great deal on the cover and even replaced the cover and shipped a brand new cover the second time

*** is still under the impression that these covers were custom fit All motorcycle covers we sell are semi custom fits - nowhere do we advertise that these covers are custom fitIt would also be impossible to sell a custom fit cover for $100, that unfortunately just doesn't exist.*** is refusing a exchange and at this point all we can do is offer him a refund Our policy states that all returns for refunds are charged a 20% restocking feeThe fee helps restock, repackage and also helps for shipping as wellUnfortunately this fee is not something that can be voided

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I did initially tell the gentleman on the phone that it was bought for me as a gift for Christmas by my girlfriendInvestigate who bought it, where it was sent, not to my house; because it was a gift I've never changed my storyYou people are dishonest and sell products that don't fit properly Funny thing is, my son bought a cutlass and wants a good quality cover and guess what, he is not purchasing one from you because the way you are handling this situation and he wants one that actually fitsCalling me a liar is the last thing you want to do.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** *** purchased our layer car cover on July **, He claims our cover has left debris on his car According to the pictures *** *** sent we saw dust particles on the car that can be whipped offWe take hundreds of orders and never see this happen.The cover he
purchased is designed for indoor and outdoor use and should last a few years depending on how it's used and weather conditionsThese covers are meant to protect the car and are impossible to damage the car in any way Our covers come with a year warranty and can be replaced once at no cost to the customer other than a one time flat shipping fee for $We spoke to *** *** and let him know he can replace his cover but he refusedHe has held on and used this product for a year and a few months and is now requesting a refund which completely goes against our policy

*** ***
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* ***We work hard for our customers and do the best we can to help with whatever they need*** ***Jordan purchased our cover on July ***, He used our cover for a year and would now like a fullrefundWe offered to replace his damaged cover because
it was under warranty but he refused and insteadcontinued to ask for a full refundWe told him it's impossible to have him hold on to our product, use it for ayear and then return it destroyed for a full refundWe’ve been in business a long time and have thousandsof positive reviews on our coversWe tried to learn more about what went wrong with *** *** ***cover or if it was installed currently but he refused to communicate and work with usWe did the best wecould to help but *** *** continued to make unreasonable demands making it impossible for us to help

We feel awful that the customer feels let downWe try and work hard and do the best we can on every orderWe're doing thousands of orders a week and dedicate ourselves to every orderThe customer was not 100% happy and was issued a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Being in the internet age, customers can be the some of the best sales people you can have Treating them fairly, respectfully and make it easy on them should be a goal of any business Great examples of this are ***, ***, ***, ***, and numerous small businesses I am not satisfied with the product sold to me I want to return for a full refund I do not believe the product I purchased was fairly represented on your website either by pictures or descriptions I was lead to believe they would have a cover in stock that would reasonably fit my boat From what I have been told they do not
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The company *** is under new ownership and management since November **, Unfortunately, any customers who have purchased from the original owners anytime before November ***, 2016, orders are final Unfortunately we are not able to process warranties for customers who did not purchase directly through us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
Seal Skin Covers wants the consumer to believe they make a tight fitting, quality cover and have attempted to pick apart my complaint about their product. However, my complaint is 100% valid and I have the pictures and emails to prove it!I have bought various covers for a variety of vehicles for 38+ years…I know the difference between a custom cover, semi-custom and standard sized covers. I have bought over covers throughout the years from various suppliers (Empire Covers and Commercial Sewing products I would recommend)…and never had a complaint with any of themHowever, this Seal Skin Cover is the worst, and the company that sells them should not be in business!! Take a look at the picture I took of itAfter miles of “trailering” in the bed of my truck, this is what you get!!You can easily see how loose it fits, and you can also see I have all the straps securely fastened. Look at how the flapping started to wear through the strap, and the stitching frayed around the fuel doorYou decide for yourself if this is a snug-fitting, semi-custom, quality cover…and remember, if this happens to you, they will charge you a 20% restocking fee for their mistake and defective product!! NOT a quality cover or company. Still not sure? Google “Seal Skin Cover complaints” and see the hundreds of complaints out there…unbelievable they are still in business! But wait, there’s more: the Revdex.com rating of Seal Skin Covers is a “D” (where A is best and F …is Failure). Don’t waste your time or money on them!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The customer ordered a car cover for $and received free shipping with his orderThe car cover was shipped and arrived successfully on Tuesday, 06/**/at 4:P.Maccording to the *** Tracking Number *** The customer called back with a complaint that he was
missing a free item that was offered as a promo and of course we are more then willing to ship out the free itemThe customer then complained about the cover and we offered to exchange the cover for a higher quality cover free of chargeThe customer then decided he wants a refund and of course that is fine as wellWe even send a prepaid return label to have the item ship back to us so we can issue the refundThe customer refuses to work with our staff even though we're doing the best we can to helpIf the customer wants a refund thats totally fine but we need the item shipped back to usWe are here ready to help on what ever the customer would like to do

*** ***
*** * *** *** contacted us March ** to exchange
a car cover for a different sizeUnfortunately the coverwas purchased on December *** and it was well past our day return or exchange policy*** ***was explained that our policy states orders that are past days are final saleHe was also shown wherethe policy is written on our site*** *** purchased our cover and after holding on to it for months decidedhe wanted to return itThat goes completely against our store policyWe give customers days to returnthe cover or exchange it at no cost to themThere was nothing more we could do to help

*** *** *** purchased our semi custom fit cover for her Pontiac Firebird Convertible 2-Door on April *, 2017. We are sorry to hear that she is upset with our cover and the customer service she experienced with us However , our covers are not custom
fits,these are semi fit coversSemi custom covers are the best fit at the best possible price but they’re not perfectSemi custom covers sometimes may run too big or too small but are an awesome option for someone looking for a good cover at a great priceThese covers are waterproof and backed by full warrantiesFully custom covers is when someone comes out to measure your boat or vehicleThose covers can take up to weeks to make and are double the priceWe are a bit unsure why *** *** claims we have not helped her exchange her cover for a different size MsHolloway was emailed on Thursday, May ** with information on how to exchange her cover We did not receive any repliesI have resent her the exchange email today , May **, As soon as *** *** replies back to us through email or by phone, we will gladly assist her with a free exchange for a different size

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[This is ridiculous when you purchase a company and all of the assets I would think the warranty would be part of that. They are still using the same website. Nothing on that website says that business is no longer in business. They purchased the company. They should be honoring the warranty. If I had an outstanding balance I'm sure they would be collecting on that
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***