Seal Skin Covers

The soft fleece is specifically built to protect the vehicle’s exterior paint. We do hundreds of orders and never see this happen, again only thing we can conclude is if there was dirt or debris on the bike before the cover was put, we understand how much people love their bikes and we work hard to build the best covers possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My issue is not with the return policy.  My boat is a selection on their website.  The cover is 3' short on width for my boat that is 8.5" wide.  My issue is that my boat should not be a selection on their website.  3' short is not "semi custom," it's a mistake.  I want a full refund, and my boat should be removed as a selection.  
I'm very offended that they claim I have not responded. I spoke with customer service for 20 min on Saturday, June *.  I explained my frustration and the polite woman said she could not issue a full refund. I asked how do I file a complaint and she said it was not possible. Then I asked if I could talk to her supervisor and she took my name and phone number. She told me to expect a phone call. I am still waiting.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Poor customer service.  In my order were 2 other items other than the boat cover. I was charged a restocking fee on all items.  I attached a copy of the boat cover selection tool I used. One would assume that if your boat model, year & sub-model is listed, there should be reasonable assurance that what you order will actually fit.  IT DIDN'T EVEN COME CLOSE. I did not believe they have a cover that would fit so I chose a refund.  Does it cost $46 to put something back in inventory?  Failure to refund the restocking fee will result in complaint escalation to the NY Secretary of State and/or Commerce Department.   ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
It is not debris and can not be wiped off. This company is a joke and a scam. Id love for them to come look at the car. And to correct you I am not using that cover. It is junk and does not last "years" ,ruined my car. Material is not what they say it is. The "debris" is grey muck that has stained my paint job. They say I am the only one with this problem. Yet there are other Revdex.com reports of there covers saying other wise. They lie and wont even take the time to let me talk to a supervisor.  They keep asking for pictures when I have sent them. But pictures dont show the true damage like it does in person. Why would I want another junk cover from scammers and liars. Cheap, junk material. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] Purchased our cover on November *, 2015 . She contacted us a year later stating her cover has incurred damages. We let [redacted] know she  can fill out her warranty claim for a replacement under warranty .  She started her warranty ticket on October * . She was...

emailed October 4th for additional information. [redacted] emailed us back October [redacted].  Her warranty claim was  approved  on the same day , October [redacted] and in the email it stated to call in or email to verify her credit card information to process the shipping fee of $35. She finally got back to us 3 weeks later on November ** with her credit card information . Our warranty policy states, once a cover is returned it will be inspected for repair or replacement. The entire warranty process can take up to 2-3 weeks. Because of the delayed responses it took a lot longer than the timeframe indicated.[redacted]l’s claim was finally approved on November [redacted]  and was sent to shipping , unfortunately her exact cover was out of stock. We emailed  [redacted]  on November [redacted] to apologize for the inconvenience and   let her know her cover was out of stock and will be arriving within the next 7 to 14 business days. We also gave [redacted] an option for a bigger size cover  that we can ship out right away to avoid any further delay . She denied and decided to wait for her original cover . We are doing the best to have this process be as smooth and as quick as possible. [redacted]l’s  account is on urgent ; as soon as the cover arrives we will ship out her replacement cover.

[redacted] purchased our 3 layer car cover on July **, 2015. He...

claims our cover has left debris on his car . According to the pictures [redacted] sent we saw  dust particles on the car that can be whipped off. We take hundreds of orders and never see this happen.The cover he purchased is designed for indoor and outdoor use and should last a few years depending on how it's used and weather conditions. These covers are meant to protect the car and are impossible to damage the car in any way . Our covers come with a 5 year warranty and can be  replaced  once at no cost to the customer other than a one time flat shipping fee for $35. We spoke to [redacted] and let him know he can replace his cover  but he refused. He has held on and used this product for a year and a few months and is now requesting a refund which completely goes against our policy .

[redacted] claims he was sending out emails but were not being answered. Sometimes emails do not go through to the correct department when sending emails through a third party. Customers would have to actually log into their account in order for the customer service department to receive the...

email.  We give our customers the option to call  as well,  in case email communication isn't successful . [redacted] claims  the cover was flapping in the wind which could be  possibly an incorrect installation , for the reason that these covers have the straps that tie the cover down and should not let something like that happen. It could also be where the cover ran too big and smaller size would have gave it a better fit. We give our customers 30 days to try on the cover and if there is anything wrong, our customers have the option to exchange for a different size or to return, however,  [redacted]  insisted on a refund. Our policy states that all returns for refunds are charged a 20% restocking fee. The fee helps restock, repackage and also helps for shipping as well. Unfortunately this fee is not something that can be voided. We really do our best to attend to our customers as quickly and efficiently as we can. In addition ,  [redacted]  is under the impression that these covers were custom fit.  All snowmobile covers we sell are semi custom fits - nowhere do we advertise that these covers are custom fit. Semi custom covers are the best fit at the best possible price but they’re not perfect. Semi custom covers are generally  inches too short or too long but are an awesome option for someone looking for a good cover at a great price. These covers are waterproof and backed by full warranties. Fully custom covers is when someone comes out to measure your boat or vehicle. Those covers can take up to 8 weeks to make and are double the price.

We're not sure why the customer thinks the tracking number says the cover is shipped to MI. The tracking number clearly states that the order was shipped to Kodiak, Alaska. Exactly where the first cover was shipped and exactly how the shipped address was entered when the ordered was placed. [redacted] Tracking Number: [redacted] In fact here is a screenshot of the tracking results clearly stating that the cover was shipped successfully to him on Thursday, 07/**/2017 at 1:46 P.M.Screenshot: [redacted]

[redacted] purchased our 5 layer all weather supreme outdoor cover on June [redacted],  2016 and selected our free standard shipping . She claims she needed her cover to arrive before a certain date but never requested for expedited shipping. [redacted] chose our free standard shipping  instead. The time frame for free standard shipping takes about 4- 7 business days. We are unable to expedite ground shipping but we do offer expedited shipping for our customers and unfortunately [redacted] did not choose to expedite her order. In addition, [redacted] claims the cover did not fit her vehicle. Our covers are semi fits and unfortunately sometimes they may run too big or too small. We offered [redacted] a free exchange and sent her a pre paid shipping label  to have it exchanged as soon as possible but she refused and insisted on a refund. We tried our best to accommodate [redacted].

The customer ordered a boat cover and decided to return for a warranty. The customer was sent a prepaid shipping label to return the old cover. Once that cover was returned it was inspected and his warranty was approved. Once the standard $35 fee was paid to help pay for shipping, a brand new cover...

was shipped to the customer. The customer will receive his brand new cover on  Monday, 07/**/2017 according to [redacted].  For updates please use the tracking number [redacted].Unlike our competitors SealSkinCovers always approves warranty claims. Our policies are clearly stated on our website. The customer did not follow instructions which caused some delays but we were still able to help him and make sure he gets his brand new cover. If there is anything else we can help with will be more then happy to.

[redacted]  purchased a semi custom cover from our store and...

decided he wanted to return the cover for a refund. He claims the cover is not what he expected and was too wide on the width. Our covers are Semi custom;  the best fit at the best possible price but they’re not perfect. Semi custom covers sometimes may run a bit too big or too small. We do not advertise or sell custom fit covers.
We have a simple policy which is clearly  stated on the website as well as on the sales receipt that says we will help return the cover and even pay for the shipping for a refund but a 20% restocking is applied to help clean up, repackage and re stock the item. Most of our competitors even charge for shipping.

We understand it can be frustrating and that is why we are helping the original owner’s customers by replacing warranty items at direct cost. We are not profiting from  these transactions. We are really doing the best we can do.[redacted] purchased our cover On december **, 2016 and is well past her 30 days . As a courtesy,  we will disregard the policy and allow her to return the cover as long as she can send  it back in the next 7 business days.  There is a 20% restocking fee for all returns , we will void that fee also as a coursey . A label has been sent to [redacted] .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] purchased our 5 layer all weather supreme outdoor cover on July [redacted], 2016. She claims the cover is not as advertised and is not what she expected. [redacted]  has the option to return the cover for a refund if she'd like. We will even pay to ship it back. But as our...

policy states, a 20% restocking fee applies to help clean up, re package, and restock the item. The policy is clearly stated on her sales receipt as well as on the website.

[redacted]
[redacted] contacted us March ** 2016 to exchange a car cover for a different size. Unfortunately the coverwas...

purchased on December [redacted] 2015 and it was well past our 30 day return or exchange policy. [redacted]was explained that our policy states orders that are past 30 days are final sale. He was also shown wherethe policy is written on our site. [redacted] purchased our cover and after holding on to it for months decidedhe wanted to return it. That goes completely against our store policy. We give customers 30 days to returnthe cover or exchange it at no cost to them. There was nothing more we could do to help

[redacted] is now claiming it was a Christmas gift after our initial response to his first complaint. We reviewed the account and there were no notes stating it was a gift or that he would have needed an extension on the return policy as we do offer when requested, an exception for holidays . The cover was ordered on December [redacted] and has been held for months now after deciding he would like to return.  Under our policy it clearly states that past 30 days all sales are final. We give customers 30 days to return the cover or exchange it at no cost to them. There was nothing more we could do to help [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This cover is LESS than a year old.  The problems with the material deteriorating and tearing began over a month ago, a total of 8 months from date of purchase.  They may have thousands of satisfied customers  but they also have numerous complaints especially over the durability of their material.  That is why they have an "F" rating with the Revdex.com.  I am not the only customer to complain about this.  They company's resolution is unsatisfactory under their warranty disclaimer and protocol.  The company wants to offer me a (1) time courtesy replacement for my "deteriorated" cover for a new cover.  I have no faith on the material and workmanship that a "new" cover will last the duration and remainder of the 9+ years left under the warranty.  My only resolution to this company is a full refund.  IF the company wants the "old" cover for Research and Development to determine why their material only lasted 8 months, then they will send me a pre-paid shipping label for the "old" cover.  I purchased this cover will a full understanding that the initial purchase is covered by a 10 year warranty.  The company mislead myself and other customers over the warranty and their terminology "(1) time courtesy replacement". Seal Skin also does not publish or advertise of a pro-rated warranty IF the second, third or however many covers deteriorates during the warranty duration.  I have no further recourse with the replacement "courtesy" cover when it fails, tears or deteriorates, which goes against a 10 warranty.  
 Please escalate this complaint to the next level as I see the company is not understanding and receptive to the customer's criticism against them. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] purchased 2 covers on January ** , 2017. There was a shipping error and [redacted] was only shipped only part of his order.  Our policy states that all returns for refunds are charged a 20% restocking fee. The fee helps restock, repackage and also helps for shipping as...

well. Our return policy is located on our site under Returns/ Exchanges and it is also emailed to our customers as soon as they place their order.Because there was a shipping error on [redacted]’s order , we will gladly void the restocking fee . We have re- sent the shipping label for [redacted] to print out and attach it to the box for return. Returns can be dropped off at any UPS location. As soon as we receive his return, we will issue a full refund . We hope we have resolved all [redacted]’s concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
  It didn't have anything to do with color. The company sent me the wrong cover. I followed instructions to a tee and have all the emails to prove it. The company never responds to emails or phone calls. I'm glad I got a full refund and will never do business with them again.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The motorcycles finish is flat black paint and nothing touches the fender but the cover. The cover is always free of debris and the area in question is about 4" by 3". Surely if there was is no way a piece of debris could get into the cover that big and I reject your claim. I take great care and pride in that bike. Also I never stated that this occurred over the last 5 months. You should listen to the recorded call. You can clearly tell that it is swirl marks from the covers fleece lining by my photos. I also do not appreciate being laughed at by the customer service rep. There are first cases for everything. Own up and take responsibility. How about you test your covers on flat black paint before you discount this issue. I will put this out over the internet to see if anyone has had a similar complaint about your covers. Photos attached
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]