Seal Skin Covers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It is not debris and can not be wiped offThis company is a joke and a scamId love for them to come look at the carAnd to correct you I am not using that coverIt is junk and does not last "years" ,ruined my carMaterial is not what they say it isThe "debris" is grey muck that has stained my paint jobThey say I am the only one with this problemYet there are other Revdex.com reports of there covers saying other wiseThey lie and wont even take the time to let me talk to a supervisor They keep asking for pictures when I have sent themBut pictures dont show the true damage like it does in personWhy would I want another junk cover from scammers and liarsCheap, junk material.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** *** purchased a semi custom cover from our store and decided he wanted to return the cover for a refund*** *** is under the impression these covers are custom fitsOur covers are Semi custom; the best fit at the best possible price but they’re not perfectSemi
custom covers sometimes may run a bit too big or too smallWe do not advertise or sell custom fit coversWe offered *** *** a free exchange at no cost to him for a different size and a much better fit but he denied and insisted on a refund Our policy states that all returns for refunds are charged a 20% restocking feeThe fee helps restock, repackage and also helps for shipping as wellOur return policy is located on our site under Returns/ Exchanges and it is also emailed to our customers a few times as soon as orders are placedUnfortunately this fee is not something that can be voided

*** *** is under the impression that these covers were custom fit All boat covers we sell are semi custom fits - nowhere do we advertise that these covers are custom fitIt would also be impossible to sell a custom fit cover for $200, that unfortunately just doesn't existWe offered *** *** a free exchange for a different size but he refused and insisted on a refundOur policy states that all returns for refunds are charged a 20% restocking feeThe fee helps restock, repackage and also helps for shipping as wellUnfortunately this fee is not something that can be voided

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[In checking the *** tracking it says boat cover is being shipped to White Lake MI. Shipment should be to Kodiak Alaska where it was originally shipped.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** ***
***
* ***We work hard for our customers and do the best we can to help with whatever they need*** ***Jordan purchased our cover on July ***, He used our cover for a year and would now like a fullrefundWe offered to replace his damaged
cover because it was under warranty but he refused and insteadcontinued to ask for a full refundWe told him it's impossible to have him hold on to our product, use it for ayear and then return it destroyed for a full refundWe’ve been in business a long time and have thousandsof positive reviews on our coversWe tried to learn more about what went wrong with *** *** ***cover or if it was installed currently but he refused to communicate and work with usWe did the best wecould to help but *** *** continued to make unreasonable demands making it impossible for us to help

The customer placed their order for a truck cover for their truck (Chevrolet Silverado 1500)The item was sold out before it was able to ship and the customer was put on back-orderThe item was then successfully shipped out as soon as it was back in stock and is scheduled to arrive
on Monday, 07/**/2017, By End of Day according to the *** Tracking Number: ***Again the order was shipped out successfully and is scheduled to arrive in daysPlease check the tracking number for updates

We apologize for the delay in refunding *** ***. *** *** has been refunded full amount for $ Under our policy it states customer who are not satisfied with our product can send back for a full refund with no restocking fee and paid return shipping Here is
the Transaction ID Number : "***-refund"If *** *** has any additional questions he can contact us at ###-###-#### Monday through Friday am to pm Eastern Time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I'm sure you doYour cover did the damage periodNo debris involved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** *** purchased a semi custom cover from our store and decided he wanted to return the cover for a refundWe have a simple policy which is clearly stated on the website as well as on the sales receipt that says we will help return the cover and even pay for the shipping for
a refund but a 20% restocking is applied to help clean up, repackage and re stock the itemMost of our competitors even charge for shipping. We work hard for our customers and we tried to work it out with *** *** *** but he stopped replyingWe are willing to offer him a 20% refund to keep the cover he has or were willing to help him return the cover for a refund less the 20% restocking fee to help clean up and restock the item as stated on our policy

*** *** *** purchased a semi custom cover from our store and decided he wanted to return the cover for a refundWe have a simple policy which is clearly stated on the website as well as on the sales receipt that says we will help return the cover and even pay for the shipping
for a refund but a 20% restocking is applied to help clean up, repackage and re stock the itemMost of our competitors even charge for shipping. We work hard for our customers and we tried to work it out with *** *** *** but he stopped replyingWe are willing to offer him a 20% refund to keep the cover he has or were willing to help him return the cover for a refund less the 20% restocking fee to help clean up and restock the item as stated on our policy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Poor customer service In my order were other items other than the boat coverI was charged a restocking fee on all items I attached a copy of the boat cover selection tool I usedOne would assume that if your boat model, year & sub-model is listed, there should be reasonable assurance that what you order will actually fit IT DIDN'T EVEN COME CLOSEI did not believe they have a cover that would fit so I chose a refund Does it cost $to put something back in inventory? Failure to refund the restocking fee will result in complaint escalation to the NY Secretary of State and/or Commerce Department ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** ***Compliant # *** *** purchased our cover on October ***
She put in a warranty claim on December *** 2014.We shipped her out a new replacement cover on January ** All charges including shipping wereaccommodated for customerOur policy states that our covers come with a full one time replacementwarranty at no cost to the customer.After using her one time replacement, *** *** asked for a second warranty replacement soon afterWeweren't sure whether the cover was being installed correctly or what the issue was but *** *** was underthe impression she could keep replacing her cover at no cost to her foreverWe tried to help by offering hera huge discount on a new cover purchase but she refusedThere was not much more we could do to help.*** ***Compliant # *** ***

*** *** ordered her cover on November *** , Unfortunately with the holidays, the cover *** *** ordered was out of stock We emailed *** *** on November *** letting her know that it will take about weeks for the cover to arrive and that she also had the
option to cancel her order for a refund*** *** chose to wait for her cover to arrive Unfortunately with the holiday and weather , there was a delay and the covers arrived a few days later on December ***, *** ***’s order was put on urgent and was shipped out the following day on December **, We do the best that we can do for our customers with shipping updates if there are any delays but some situations not often, are just out of our controlHowever, we do feel awful about *** ***s cover not arriving on time and we did offer her a 10% discount as a courtesy, which *** *** did accept

*** *** contacted *** *** for a refund dispute without contacting us to let us know he still has not received a refundWhen this happens *** *** holds the funds*** *** then sent the funds back to us *** *** was issued a refund as of today May ***,
Below is proof of refund. IPN "Refunded"Refund issued by merchantRegistered notification about refunded amount of $Transaction ID: "***".Notified customer about credit memo #***.Subject: You have sent $USD to *** *** with *** Note: *** Customer Payer Email: ***

*** *** *** has stated in her response that her issue has been solved We also let her know if she has any additionalquestions to contact us but it looks like *** *** is all set

*** *** *** says he doesn't have a issue with the return policy yet he continues to ignore itHe purchased a semi custom coverMost semi custom covers go to the rub rail and he submitted pics that clearly shows the cover up to the rub rail (plus or minus a few inches)Yet he claims the cover is feet to short.We have sold this same exact cover to this same exact boat with no complaints so we know that this cover works and is a solid semi custom fitWe work hard for our customers and we tried to work it out with *** *** *** but he won't let us help him.If he wants to return the cover for a refund that's fine, will even pay to ship it backBut as our policy states, a 20% restocking fee applies to help clean up, re package, and restock the itemThe policy is clearly stated on his sales receipt and on the websiteOur policy is actually the best compared to our competitors which also charge you for the shipping and even higher restocking fees

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It is great that they are giving me details on there crap covers they say im the only one with this problem.well im going to post some links to proove them wrongthey do not have a star reviewNor are there covers "great" or realiable. *** *** *** there is just some of the 300+ star reviews about them keeping money , refusing to refund , and horrible quality of boat covers.they just said "car covers are suppose to protect the car" yet once againIT DID NOT PROTECT MY CAR AT ALLAnd recently just found out after looking in my carThere was a huge puddle of water in my trunk due to there cover trapping moisture between my car and there rubbish car coverI can assure my car does not leak water at allThere car cover damaged my car and put a huge puddle of water in it that I had to clean outThey advertise, do not care about there customersI plan to take legal action nowSeeing im not the only one with these problemsdays or notA car cover should last alot longer then monthsAnd not damage a car!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
That is correct that the cover I purchased did not last even a year. I purchased it in November and submitted a request for a replacement October 2016. The email I received on October *** requesting more information is as follow: *** * *** *** **
*** ** ***
*** *** *** *** *** ***
** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** ** *** ** ***
** *** ** *** *** *** ***
*** *** *** ** *** *** *** *** ***
*** *** ** *** *** *** *** *** ** *** ***
*** *** *** ** *** *** ** *** *** * *** *** *** *** ** *** *** *** ** *** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** ** *** *** *** *** ** *** * *** *** *** *** ** *** ** *** *** *** *** *** *** *** ** *** ***
*** ** *** *** *** *** *** ** *** *** *** *** ** *** ** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** ** ** *** *** *** ** *** *** *** *** *** *** *** *** *** ** *** ***
At that time I re-sent everything that was requested of me. I assumed everything was ok but I had not received a return label by October ***, so I got back in touch with them as you can see below: *** *** * *** *** **
* *** *** *** *** *** *** * *** ** *** *** * *** ** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** ** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** As you can see I resent everything that I previously sent. Then I received this email below: *** * *** *** **
***
*** *** *** *** *** *** *** ** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** ** *** ** *** *** ** *** ** *** *** *** *** *** *** ** *** *** ** *** *** ** ** *** *** *** *** *** *** *** ** *** ** *** *** *** *** ** *** *** ** *** *** ** ** *** *** *** *** ** *** *** *** *** ** *** *** ** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** *** *** *** *** ** *** *** * ** *** *** *** ** *** ** *** *** *** ** *** * *** *** *** * ** *** *** ** ** *** *** *** *** *** ** *** ** ***
*** ***
*** *** ***
*** *** *** ** *** *** *** ** *** *** *** *** *** * *** *** ** *** The above highlighted areas led me to believe that when they received my garbage cover, that my card on file will be charged for shipping. And to call them if my card is expired or if I wanted to use a different card. Is that not what it says??? This is why it took me until November * not November ** (weeks later as they say) to inquire about what was going on. I assumed that my card had been charged as they said it would have and I figured everything was fine…I’m just waiting on my cover to arrive. When it didn’t, I notified them on November ***: See below: *** *** * *** *** **
*** *** * *** *** *** *** *** *** ** *** *** ** *** *** * *** *** *** *** *** *** *** *** *** *** I hear nothing back from them, so I call and I am told at that time that they need a credit card number to charge. I thought it had been done but I was incorrect. I give them my card and they finally process my claim, or so I'm told. I was told at that time that the cover would be delivered the week of November ***. I wait, no cover arrives. So that is when I call the morning of November ***. This time I’m told that my cover shipped that morning and I would have a tracking number sent ASAP. By mid-day I still have not received a tracking number. I call back and am told that my cover HAS NOT shipped and they had trouble running my card. SO WHY WAS THAT NOT MENTIONED TO ME WHEN I CALLED EARLIER??? AND WHY WAS I LIED TO ABOUT MY COVER BEING SHIPPED OUT??? WHY DID NOBODY BOTHER TO CALL ME OR CONTACT ME AND TELL ME THERE WAS A SO CALLED PROBLEM WITH MY CARD (WHICH THE CARD IS FINE, BY THE WAY)??!! So I give them another card and I’m told that I would have a tracking number by the end of the business day (this still being Monday 11/**). Tuesday morning comes around and there is still no tracking number!!! I call yet again and am told that I would have it that day……………..Wednesday comes along, STILL NO TRACKING NUMBER!! I call AGAIN and am told that it takes 24-hours to process after the card has been charged but I would have it that day beings that would be hours!! Wednesday afternoon, still nothing. I phone one last time and tell them I’m turning them into the Revdex.com since I have had not been able to get any answers, I had been lied to, and the manager would not call me back or answer my emails. As soon as that phone call was over, I receive an email stating they are out of my cover and offered me one foot shorter or one feet longer, or to wait another 7-days for the one that fits. I chose to have to wait due to the one being foot shorter will not fit; and since the size we previously had blows off in the wind, the one feet longer would not stay on in the wind either, it would infact be worse. After the Revdex.com got in touch with Seal Skin Covers, I miraculously received an email from the manager.I am still waiting for a cover[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

[redacted] purchased our cover on July [redacted], 2016.  He contacted us on August [redacted] for an exchange to a smaller size. His exchange was approved and shipped out as soon as possible at no charge. [redacted] contacted us again for a second exchange on october [redacted] which unfortunately was past the 30...

day policy and his second exchange was denied. We explain to [redacted] why his second exchange was denied and let him know it was past the 30 days . All orders past 30 days are final sale. We email our customers receipts showing our return policy as soon as they place their order and our return policy is also on our website under “returns/exchanges”.

[redacted] was sent a return label on June **, 2017 to return the wrong color cover back to us so that we can make sure to send the correct color to him as quickly as possible. Instead, [redacted]  is demanding that we give him a full refund and keep the cover. We are a bit confused on why [redacted] requested to be helped on his exchange but now no longer wants to exchange for the correct color and also is demanding a full refund and keep our product. We tried helping but it doesn't  look like [redacted] wants to be helped. We did the best we can do.