Secure It Self Storage

Hi ***,? Thanks for reaching out! I truly apologize for this issueAs our third party verification declined your order, we will be unable to accept any future orders from your accountI do apologize for the inconvenienceAt this time, I suggest trying out our parent company, RetailMeNot They have a similar selection in giftcards and will be able to assist you with an order.? Please reach out to our Happiness Team at [email protected] if you have any other questionsThank you for understanding!?

I called my card company? I have the details entered exactlyThere is no block on my cardStill does not work? I called giftcard zen at [redacted] and received an answering machine

Hi [redacted] ! Thank you for reaching out to usI was able to look into your order and it looks like you've received a full refund for this cardOur Loss Prevention Team is currently looking into our Hard Rock Cafe cardsI'm very sorry for the issue you've experiencedIf you run into any further issues, our Happiness Team is always happy to help and will always respond through [email protected] us know if we can further assist youHave a great day!?

Hi [redacted] , our apologies for this payment issueWe have sent your ACH info to our accounting team and they will send the funds directly through to your accountYou should see the arrival of the funds within business daysHave a wonderful day and take care!?

Hi ***! Thank you for reaching out to usI'm so sorry for the delay in contacting youOur Happiness Team has a high amount of inquiries coming in an will serve their customers on a first come, first served basisIf you have left a message, they will be getting back to youAdditionally, I will forward this message on to themI am so sorry for the issueThank you for your patience!?

Hi [redacted] *y apologies for this inconvenience! It looks like we attempted to issue a refund for this issue on the day you reported the card, but because you had opened a [redacted] dispute the processor was unable to complete our attempted refundWe have been unable to take action as [redacted] had a hold on the transaction while they reviewed the case you filedNow that the case has been closed by [redacted] we have issued a partial refund for this cardA copy of the receipt for this refund has been attached for your records

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hi ***,? Thank you for reaching out here! I want to apologize for the issue you experienced with your cardWe do have our day guarantee in place on all of our cards to protect our customers as well as encourage them to use their cards closer to time of purchaseFor this reason, we are unable to offer a refund for this cardI'm so sorry for the inconvenience.? If you'd like more information about our day guarantee, please reach out to our Happiness Team at [email protected] you!?

Hi ***, My apologies about the inconveniences with trying to place an orderOur orders go through a security review system that verifies order information to protect our customers from possibly fraudulent charges with their payment informationUnfortunately, it appears the security review
system was not able to verify your order information and has declined the orderThey are unable to provide further information so that no information can be spread on how to get around the system, further protecting our customersAgain, we apologize about the inconveniences this has causedPlease let us know if we can assist further and have a great day!

In response to the above complaint dated February 7th, 2017.I have included a copy of Ms***'s signed "OCCUPANT'S NOTICE TO VACATE" unit *** at Secure ItSelf-Storage in CheneyParagraph two clearly states that the occupant will unlock the unit and vacateprior to 9:am on the designated
date of December 5th, The lock was not removed indicatingthat the unit remains occupied.I have also included customer notes that Ms*** was charged on December 6th (credit card autopay) and did not contact us with disputeThe lock remained on the storage unit and the account wascharged again in on January 6'", 2017.The customer lock on the storage unit indicates to site personnel that it is an occupied unitWe believethe charge stand

Hi, it appears a chargeback was filed for the mentioned order so you should be in possession of your funds again. Our apologies for this inconvenience!

No problem! Please reach out to our team at ***They would be happy to discuss your order with you!

Hi! Thank you for reaching out to usI'm so sorry to hear about the experience you've had on our websitePlease reach out to our Happiness Team at [email protected] with your order numberThey would be happy to help find where your payment might beI'm sorry for the inconvenience!

This response is pure jibberish.It says nothing and then they offer to help. Help with what, rejection of another purchase attempt? It looks like a certainty that GiftCard Zen is either selling items that they do not own or a scam operation fishing for personal information, probably for identity theft. This condescending attitude sure seals the deal. As fate would have it, after filing this Revdex.com complaint, my credit card company sent me an email warning me about possible fraudulent activity involving GiftCard Zen. That email is attached. Listed after the verbiage were transactions by GiftCard Zen as well as legitimate traScam, scam, scam. BEWARE!!!Next step is contacting the Arizona Attorney General.

Hi ***, unfortunately our security system did indeed flag your most recent order and we were unable to continue with the transactionI apologize for this inconvenience and hassleEach order is assessed individually by our security system and if the order is not approved we are unable to
proceed with the orderYou are welcome to attempt another order if you choose and if the order is approved we will be happy to release it.

Hi ***! I'm so sorry to hear about the issue you've received with your cardsI was able to look into your order and can see that our Happiness Team is currently looking into each of the cardsWe do check all of our cards, but there are sometimes circumstances beyond our control that will cause
an issue with a cardWe never expect this issue to arise and only see issues come up with about 1% of our cardsI'm sorry that some of these cards happened to be in your saleOur Happiness Team will be able to explain more about card issues and send you a resolution to your claimPlease expect an e-mail from [email protected] you for your patience!

Revdex.com:I've received the moneyThank you for your help
Regards,
*** **

Hi ***! Your two orders were approved on the 11th, and you will receive payment via check within to weeks from that datePlease let us know if we can assist with anything else.Sincerely,Sam B***Director of Customer HappinessGiftcard Zen, Inc

Hi ***, unfortunately our security system has flagged your most recent order attempt and we were unable to continue with the transactionEach order is assessed individually by our security system and if the order is not approved we are unable to proceed with the orderI sincerely recommend a different website for your gift card needs.

Hi **! We do apologize for the issueOur Team will be reaching out to you today with a resolutionPlease let us know if you do not hear from themWe would be happy to assist in the process!