Secure It Self Storage

I do not accept this response because the third party verification team is being too shady on their part as to not even explaining as to why, out of millions of people, they reject my and only my order attempts, regardless of which payment method I useI felt that I'm being marked as a criminal, because these so-called competitors they suggested have also cancelled my orders for no good reason and for mostly the same excuse as this oneI don't know what's up with third party verification teams or anything, and I don't know why they won't change their minds and why I'm not allowed to speak to it directlyThis is a reason why this business has low ratings and it doesn't surprise me as to why there's been countless complaints against this company now.if your competitors are something like ***, ***, or *** *** ***, there's no chanceI've yet to file a complaint on them, too, when I think about it right nowNow my only reliable options for gift cards are always the full price ones, and it's because of those that I've lost so much money in the past few months even buying at minimum.to end this response, I stare that I absolutely cannot accept this response, and that now because it seems that you as a company doesn't even want to bother fixing the standards or even discussing with the third party group, I now ask for compensation in moneyThe amount I request would be equal to the total value of gift cards in all my purchase attempts on your websiteIf you don't want to agree to this, then do discuss this with your third party team and tell me what I need to do in order to be able to purchase from your site

Complaint: ***
I am rejecting this response because: I am unable to see the documents they attached, but I would like to talk logicistics for a moment1) There was no lock left on the doorThe lock you gave us to eat at the processing fee of 25/dollars was used at the storage fee and is now used on my garageThis facility is in a secluded but decent area off the freeway, with a 10+ foot fence all the way around the facility, and locked using a digit code to get inOn top of that, my unit was an indoor unit secured by authorized digit codes and video surveillance That is several layers of security and leaves no reason to leave a lock on an EMPTY storage unit2) when we gave our notice and spoke to the staff, he refused to close the account because we didn't give notice days prior to the first of the month, but rather days from our billing date on the 4th of the monthHe informed us we would be locked out from our unit and our codes would be invalid if we did not pay by our due date, even though our unit was emptyNever once did he say we left a lock on our unitIn fact over several conversations the issue was always the account would not be closed until we paid for the months we had used3) logically thinking, if we had left a lock on the storage unit and that was actually the issue, we would have driven over and taken the lock off, disputing only one month, not months of accumulated storage rentNot once did leaving a lock on an empty unit come upWe were told we were locked out and they were putting an auction on our stuff to get there money for an empty storage unit.4) All calls made from staff were to collect money we do not feel we should payI have called in several times (3x in past two weeks) to dispute this debt and nothing has been fixedA good business would say there is an honest mistake on somebody's side, let's try to work this out, as we haveBut this business is just out for moneyThat storage unit was empty and cleaned out, lock free and should not have charged us months extra rent
Sincerely,
*** ***

I have reached out to your support team and
nothing has been done I still do not have access to my money and when I called my bank they informed me that no refund was issued by your company I was unable to buy my nephew his graduation present and will now have to pay an extra $to purchase the item The only way this can be resolved is that your company refund my original monies and compensate me in someway for the extra $that I will now have to come up with Thank you

Hi ***, I'm so sorry for the problem you've experienced! I was able to look into your account and can see that your order was declined by our third party verification teamThis does not mean that anything was done wrong by youUnfortunately, we do not get a lot of information as to why our third party verification team chose to cancel your orderAt this time, we are unable to change that decision, but I do suggest trying out our parent company, RetailMeNotThey have a similar selection in giftcards and will be able to better serve you in placing and order. I do apologize for this inconvenienceWe are consistently working to help our customers better and would like to thank you for understanding!

Hi *** *y apologies for this inconvenience! It looks like we attempted to issue a refund for this issue on the day you reported the card, but because you had opened a *** dispute the processor was unable to complete our attempted refundWe have been unable to take action as *** had a hold on the transaction while they reviewed the case you filedNow that the case has been closed by *** we have issued a partial refund for this cardA copy of the receipt for this refund has been attached for your records

Complaint: ***I am rejecting this response because:
I gave the proper notice (in fact gave days notice) I had paid for two months in advance ($398) then just prior to one month being left on the month to month lease gave the notice They $should be refunded because it should not fall under the no refund policy Having checked with several other storage facilities, they also had the no refund policy but it DID NOT apply to instances where the renter paid in advance for several months and then needed to leave They said as long as proper notice was given, they operated just like an apartment house that rented month to month The other storage facilities said this no refund policy was to protect them against a someone getting a unit and days or so after renting find a home and ask for a day refund It is not meant to cheat people out of money they paid in advance for the convenient of them and the facility I and several other storage facilities think the management at SecuStorage are at the very least unethical I want my $refund.Sincerely,*** ***

Please reach us at [email protected] for assistance with this issue

Re:***In response to the complaint #*** about him being charge a $or $for processing for a lock I have attached their Rental Agreement which shows that they were charge a$administration feeAlso I have attached our Occupants Notice to Vacate Rental Termination which states in paragraph two that I/We will UNLOCK THE UNIT and vacated the unit no later than 9:30amI have attached our notes on when the customer gave notice but not in the proper timingWe have also tried multiple times to resolve this matterAs for the customer saying that the lock is on his garage I have also attached our INVENTORY FOR AUCTION FORM on when we cut the lock on 11-22-with signatures stating the day we cut the lock getting it ready for auction if there were items inside the storage unit. Secure It Self StorageJeremy T*** District ManagerSecure It Self Storage

Hi ***, the issue you are experiencing is based on the billing information you have enteredThe information has failed Address Verification and is not being accepted through the processorThe issue is not related with the websiteThe billing information entered must be entered and formatted
exactly the same way as your card provider has the infoI recommend calling your card provider and checking with them to see exactly how they have your billing detailsThe information to reach us can be found by clicking "Help" at the top of our websiteYou can also go here for our full FAQ: https://giftcardzen.desk.com/ Feel free to email us at [email protected] or call us at ###-###-#### if the issue persists!

Hi *** Yes, we are indeed a legitimate business and our hours are am to 4:pm MSTI took a look at your account and the transaction errors show your information has been misentered or your bank has declined the transactionI will give you a call to relay more in-depth information

I am totally confused and stunned by the continuing lies and
misinformation from Zen. I got the above message on 2/9. That was not our contract which only provided that they send me a check directly. Also 0n 2/I received an email from Ryan stating "we will gladly send our check.." So which lies am I supposed to accept? This is the most chaotic and dishonest company I've dealt with. Kindly tell me what is happening since Ryan will say anything. I have not received anything from these scammers. Under our contract weeks was the maxlimit for the check to me. That would be 2/

Hi there!I'm so sorry to hear about this issueNormally, our Happiness Team will respond within hours if you have left an e-mail or voice message with usCould you please reply to this message with your order number? I will forward it to our team so that they are able to help you outThank you!

Hi, Thanks for reaching out to us! We are truly sorry for the issue you've experienced with your ordersThis is indeed, a frustrating situationPlease e-mail us at [email protected] and our Support Team would be happy to assist you with this matterThank you!

Hi ***, I'm so sorry to hear about the poor experience you had with your gift cardI took a look into your order and it looks like it has been refundedWhile we aren't able to provide any additional gift cards, as our inventory will not allow it, we are able to provide a $Amazon gift card
as a concessionWe know that this does not quite make up for the poor experience but we want you to know that you're concerns are valued. Please reach out to us at [email protected] if you run into any questionsHave a great day!

Hi ***, Thank you for reaching out to us again! I am so sorry for the issue you've experienced with your cardsI was able to look into this order and the cards have come back to our officeOur Loss Prevention Team has issued a refund for the full amount paid for these cards$is showing as settled to your original form of paymentIf you have any further questions, our Happiness Team is happy to help out! Please reach out to them at [email protected] you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

HI ***, I'm so sorry for the poor experience you have had with selling these gift cardsWe've spoken to each of the teams involved and will be able to provide a resolution to your caseWe will be sending you a payment for the cardsAdditionally, we have send more details about the
cards to your email address.Let us know if you have any other questions by reaching out to [email protected] you!

Complaint: ***
I am rejecting this response because the business has refused to acknowledge that one of their employees told me that we did not have to come backThe lack of ownership in this matter (which I have taken on my end with not noticing the withdrawal of money sooner and the signed contract) from the business is very disheartening
Sincerely,
*** ***

I'm so sorry for the issue, ***! We do not anticipate our cards having issues as we do check all of them before saleThere are sometimes circumstances that are beyond our control that will cause an issue with a cardFor these instances, we have our guarantee in placeThe guarantee allows for a full refund for the amount paid for the cardUnfortunately, we are unable to refund any more than what was paid for the card at this timeWe are always working with our Tech Team to help our customers in more efficient waysI am very sorry for having to pay the extra amount at the registerIf this issues ever arises again, you can always reach out to our Support Team at ***Thank you!

Hi ***, I'm so sorry for the issue! We do check all of our cards although there are sometimes circumstances beyond our control, that happen after sale, that cause an issue with our cardsIf you'd like more information about this, our Happiness Team would be happy to assist you
Please e-mail them at [email protected]. Additionally, I'm sorry for the delay when making a request through out Support TeamThey are currently experiencing a high demand but will get back to everyone who calls or e-mailsMy apologies for the inconvenienceThank you for your patience!