Secure It Self Storage

Hi there! I'm sorry to hear about the issueHave you tried contacting RetailMeNot to see if they are able to help you understand what might be the issue with your order?

The response the business offered is of no help

Hi ***! Thank you for reaching out to usI was able to look into your order and it looks like you've received a full refund for this cardOur Loss Prevention Team is currently looking into our Hard Rock Cafe cardsI'm very sorry for the issue you've experiencedIf you run into any further
issues, our Happiness Team is always happy to help and will always respond through [email protected] us know if we can further assist youHave a great day!?

Hi ***, our apologies for this payment issueWe have sent your ACH info to our accounting team and they will send the funds directly through to your accountYou should see the arrival of the funds within business daysHave a wonderful day and take care!?

Hi there! I'm sorry to hear about the issue you are havingOur team has a high volume of inquiries coming in but will be reaching back out to you shortlyThank you for your patience during this timeI'm so sorry for the delay!?

no more cheating, I need answers for these cards! Revdex.com IS ONLY MY FIRST STEP***? ***? ? value $405*** ***? ? ? ? ? value ? $40.92*** ***? ? ? ? ? value ? $94.78*** ? ? ? ? ***? ? ? ? ? value ? $200*** ***? ? ? ? value ? $92.87***? ***? value
should be $426,? but ? only have $

Hi ***! I am so sorry for the issueThe cards are making their way back to our office and once they do, our team will reach out to you regarding a refundI understand that this can be very frustrating so we've suggested that you purchase a new card in the meantime as we will be able to refund your previous order once it returns to our officeI am very sorry for this issueIf you have any further questions, please reach out to our Support Team at [email protected] you!?

Hi ***! Thank you for reaching out to usI'm so sorry for the delay in contacting youOur Happiness Team has a high amount of inquiries coming in an will serve their customers on a first come, first served basisIf you have left a message, they will be getting back to youAdditionally, I will
forward this message on to themI am so sorry for the issueThank you for your patience!?

Hi [redacted],? I'm so sorry for the poor experience with your orderIt is not always the payment type that will cause our verification team to decline an orderThey look at several other factors within the account before making a decisionI'm so sorry but we will be unable to change that decision.? I'm sorry for the inconvenienceThank you for understanding!?

Hi again! Please review the attachment for a response in regards to each of your inquiries.?

you are again going around what I am saying! I doIt trust your company after you selling me a card that was mark fraud on December 3rdNow that means you bought the card and it was stolenThen you sold it to meI do not trust this will happen with the other cardsI want all my money backResearch all you want but I still want my money back! I don't understand how you don't actually follow through on what I want in every email I sent you and the complaint I followed with the Revdex.comI expect a full refund of $and you take these potential down the road marked fraud in the future! I want all my money backI am already getting ready to get the attorney general involved and to investigate your business because you have tons of complaints about this also with other peopleI want a refund on all gift cards and sent to PayPal todayI will then send the gift cards through certified mail with tracking and signature required.?

To GiftCardZen,You ? never responded to my emailsI emailed so many times to the same email address you just mentionedI have more emails than what I attached here.I even communicated to your employee named Ryan? He stopped responding after accusing me spending the cardI emailed times after that before I reported to Revdex.com.Your team has all the information about the transaction and the card number? What's else do you need? Please act on the issue rather than talkingI rather see some actionsWhen will I ggety refund?

If you had responded to my issue in a timely matter I would not be going thru thisThe issue wasn't weight with postage but size of envelope according to my postman [redacted]I request my refund now as you know its on its way back to you and you either reship it back to me correctly when it arrives (at least a week) or you show me your lisiting for another culvers card you have and ship that one nowIf you don't have another one to replace it, what good does it do me? I still have to wait the additional minof another weekPlease show Customer service and refund nowand replace.? Thanks-[redacted]

Hi [redacted],? ? Thank you for reaching out to us! I'm sorry for the issueOur Happiness Team will be able to look into your account for youPlease reach out to them at [email protected] are always happy to helpHave a great day!?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
[redacted]
?

I will be pursuing this fraudulent activity.?

Hi [redacted],? Thank you for reaching out here! I want to apologize for the issue you experienced with your cardWe do have our day guarantee in place on all of our cards to protect our customers as well as encourage them to use their cards closer to time of purchaseFor this reason, we are
unable to offer a refund for this cardI'm so sorry for the inconvenience.? If you'd like more information about our day guarantee, please reach out to our Happiness Team at [email protected] you!?

Hi there! I'm so sorry to hear about this issueOur Happiness Team would be happy to assist you with a refund for the cardPlease reach out to them at [email protected] you!?

Hi [redacted]y apologies for this inconvenience! It looks like we attempted to issue a refund for this issue on the day you reported the card, but because you had opened a [redacted] dispute the processor was unable to complete our attempted refundWe have been unable to take action as [redacted] had a
hold on the transaction while they reviewed the case you filedNow that the case has been closed by [redacted] we have issued a partial refund for this cardA copy of the receipt for this refund has been attached for your records

this response from business is generic and identical to what I received during my initial inquiry point I do not accept this answer, in order for me to accept this answer I wouldn't need to know the exact circumstances that would allow this to happenIn the absence of this description of the exact circumstances this is purely businesses responsibility to make sure the amount giftcard is being sold as the amount it carriesRegardless the warranty status if the card sold was used before it was being sold to me then at the end of the day this is businesses responsibility regardless the warrantyIn any case the card was out of warranty for only about days