Secure It Self Storage

We apologize for the errors with the cards and issued refunds for all issuesUnfortunately we do not have the desired promo codes or coupons desired by customer at this point so we are unable to offer themAgain, our apologies for the hassle!

I have tried retailmenotThe order cannot go through, eitherI don't want an answer about third party rejection and cannot reverse itI want to get real help

Hi ***, I'm sorry for the problem with your ordersAs each of the orders was declined by our third party verification team, we will be unable to accept any further orders from you accountI'm sorry for the inconvenience. At this time, I suggest trying out our competitorsThey will have similar gift cards and will be able to help you in placing an order. Thank you for understanding!

This business does not seem to take seriously the nature of the problems that it has caused and could have causedHad I not had sufficient cash on me to cover the cost of the purchase at the restaurant that should have covered by the gift card that was sold to me I could have been arrestedAlthough I am not a lawyer, there is a term in the law called expectation interestI expected the gift card to perform as per what was sold to meDue to the nature of the non performance I was out of pocket $due to the negligence of Gift card ZenHad the agreement been performed as promised, I would not be entitled to the damages, my out of pocket expense due to the non performance of the card that was sold to me.It is very nice that they are very sorry but that does not mitigate the fact that I was terribly embarrassed and could have been arrested had I not had sufficient cash to pay for their mistakeHad I been arrested, you can be sure that this would have been a very serious breach that would have resulted in a very costly lawsuit against Giftcard Zen. This $is strictly a matter of principle to meThis company has no principles otherwise they would have stepped in and made this rightI will escalate this to a Federal complaint

Hi **! Thanks for reaching out to us and my apologies for the issue! It sounds like our Loss Prevention Team may have needed more information about your card before refundingWe never want to accuse our customers of spending a card when they did not, but we do need to validate the information our
Loss Prevention Team was able to findPlease respond to our Happiness Team and they would be happy to assist you in a refundAgain, my apologies for the miss communication with your cardsPlease feel free to reach out to us at [email protected] if there is anything else we can do to assist youHave a great weekend!

this explanation doesn’t make any sense and provides conflicting information with other information already provided by your company if you were able to resubmit the email address in question then only email address was affected and additionally you were able to resubmit thatOr everything you are saying is largely inaccurate/fraudulent and there’s something else going on here. I routinely have dealt with credit card risk management providersIt makes no sense that you are rejecting either of the emails supposedly provided nor does the problem actually appear to be linked to the emailsFurther, clearly I’m not a fraud riskI’ve verified the information with you at length and I’ve even gone so far as to file a formal complaint via the Revdex.com because the explanations I’ve been receiving are so absurd. you are also a private business with the ability to accept credit cards/exempt a specific person from the fraud risk systemThis is just common senseOtherwise this begins to appear like you are treating me in a prejudicial/unfair way specifically or literally aren’t competent to be in business or have people’s money to do business. please actually be a business and figure out how to transact with a customer who clearly poses no fraud risk

In regards to complaint #*** I have attached the client's Occupant Notice To Vacate Rental Agreement Termination which on 10-13-*** *** signedOn our Occupant Notice To Vacate Rental Agreement Termination form states in bold print I/We will UNLOCK THE UNIT and will have
vacated the unit no later than 9:am 1-4-which is ten (10) days I from the date of this noticeThe lock was still on the unit that *** *** rentedIf their is any more question's in regards to complaint #*** please let me know. Thanks for Choosing Secure It Self StorageJeremy T*** District ManagerSecure It Self Storage

I would like to know why my transaction was flagged by your security software and it can be fixed. I purchased two card from you that were approved and according to email I received they are currently in transitSo why were my other orders flagged? Unless someone in your company corrects this, it will continue to be a problem

Hi ***, Our apologies for the issue! As your order had been declined by our third party verification system, we will be unable to accept future orders from youWe are consistently working with our third party verification team to accept more order, but will be unable to accept order at this time from customer who fail to pass the verificationOur Happiness Team has already given you all of the information we are given, but if you would like to speak about the issue more, please e-mail them at *** We do suggest trying out our competitors while we attempt to resolve this issueOur apologies for the inconvenience!

Hi ***! I'm sorry for the issueAt this time, we are only able to send payment through PayPalOur Happiness Team will be able to help you set up a PayPal accountPlease reach out to them at [email protected] you!

Hi ***, I'm so sorry to hear about the problem you have been experiencing with our websiteAs your order was declined by our third party verification team, we will be unable to take any future ordersThis is never information we want to give our customers, but unfortunately, we are unable
to change that decision. Moving forward, I suggest trying out one of our competitorsThank you for understanding!

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi ***,My apologies for this incident! We recognize this transaction as being unauthorized and have issued a full refund in addition to freezing the account so no further transactions can occurPlease let us know if we can offer any additional assistance and take care!

This is unacceptable. We purchased a series of gift cards and expect that the advertised value of said gift cards is exactly what we receive. We were in line at Lowe's and completely embarrassed and caught off guard when our balance fell short of $482. Yelp reviews by numerous consumers confirm that this is a standard practice of GCZ and for them to brush off consumer complaints with some canned statement is utterly unacceptable. GCZ advertised a product for sale at a certain value. We did not receive the product we purchased and had to come out of pocket in the amount of $52. Had we known this beforehand, I could have gone through another website and prevented this from happening. We want our $refunded so that we are made whole. This was not OUR fault. We should NOT be out $for something that is NOT our fault. GCZ needs to do the right thing and reimburse us our $52. I want this escalated to the owner and not a random "Hero of Happiness" because they obviously do not care about their customer's happiness

Attached is a copy of the email that I am still waiting on a response from Giftcard Zen Inc The
email was sent to the same email address that provided the Revdex.com And according to there website, customer service answers the phone 8am to 4:30pm, I left a message and still waiting on a reply to that as well *** ***

Hi ***! I'm so sorry to hear about the issue you've experienced with Giftcard Zen! I took a look into your order and it looks like it is coming back to our officeI understand that this can be very frustrating so I spoke with our Fulfillment Team to see what we could do about this orderThey
informed me that we do weigh all of our packages so there is no way the package would have an extra cost attached to it when we sent it to youAs a resolution, I would suggest we cancel and refund this order once the card arrives back in our officeIn order for you to get a card quicker than two weeks, I suggest purchasing a new one at this time so that it it shipped out sooner. I am so sorry for the issuePlease reach out to our Support Team at [email protected] if you have any further questionsHave a great day!

RevDex.com:
I have tried to contact you via phone and left a voice message In that message I stated that the business contacted me minutes after I filed the complaintThey made reference to the contents of my complaint but did not reference the complaint itself, telling me they could not issue a refund, I would need to continue to recoup money by filing the charge as a fraudulent charge (in my phone message to the business I said nothing about a refund) The next day the business made contact with me again, this time referencing my complaint to Revdex.com, they stated they would issue an immediate refund, hours later the refund went through my bank.It is my belief that it is because of my contact with you and in turn your contact with the business, that resolved my issue I do not think it would have been resolved with out your involvement. Thank you,
*** ***

Hi ***, unfortunately additional information concerning our security system's verification process is not availableYou are welcome to attempt another order and if it is approved, we would be happy to continue with the transactionIf the order cannot be approved I recommend considering a different gift card company for your needs

I'm so sorry to hear about the issue you've experienced! We always get back to our customers so if you've left a message or sent an e-mail we will get back to youOur Happiness Team will be the ones to help you outThank you for your patience and I'm so sorry for the delay!

RE: Claim Number ***
In regards to claim number *** which the client signed on our rental agreement form sheet in bold print that we don't give No rent of fee refunds. any other questions pertaining to this claim *** we would be happy to
answer.
Sincerely,
Jeremy T***
District Manager
Secure It Self Storage