Secure It Self Storage

I called my card company I have the details entered exactlyThere is no block on my cardStill does not work I called giftcard zen at *** *** and received an answering machine

Hi ***, Thank you for reaching out to usI'm so sorry for this issueOur Happiness Team will be able to help out.Could you please reply to this message with an order number so that I am able to forward it to them? Thank you!

Hello Revdex.com,I sent them
the message as stated by them at [email protected] responded me back with the same old copy and paste message that I been receiving whenever I contacted them via email. My issue is still not resolvedI cant seem to understand how they are rated A+ by Revdex.comEven after filing a claim I am no where near getting this issue resolvedA+ is probably an old rating when giftcardzen was the sole owner and was not part of RetailMeNotI kindly request Revdex.com to help me resolve this matter.Thank You,

Hi ***, Thank you for reaching out! I'm so sorry to hear about the issue with your cardsI just took a look into the order and it is showing the both cards have been refundedI'd also like to apologize for the delay in responseOur Team has multiple inquiries coming in and works as
quickly as possible to get back to each oneThank you for your patience as we took more time to find a resolution for your case. Please reach out to us again if you run into any other issuesWe are always happy to helpHave a great day!

Re:*** In response to customer's complaint *** Secure It Self Storage is going to refer back to our last two responding statementsWhich show's that the customer's was in violation

Hi ***, I'm so sorry to hear about your problem purchasing gift cards with usI took a look into your order and it looks like it was declined by our third party verification teamUnfortunately, they do not give us a lot of information as to why an order is canceled, but we do know that we
are unable to change this decisionAs your order has been declined by our verification team, we will be unable to take any future orders from this accountI'm sorry for the inconvenience. Thank you for understanding!

Hi ***, I'm so sorry to hear about the issues with your *** *** gift cardsUnfortunately, these cards are no longer covered by our 100-day guarantee and are not eligible for a refund at this time. We do check the balances of our cards prior to sale, but there are still some
circumstances that may occur that are out of our controlAs a result, we offer the 100-day guarantee so we can help out with any problems. I apologize again for this inconvenience and appreciate your understanding. Have a wonderful day!

In regards to the complaint from client ID: ***We apologize that the client received the wrong invoice it was a human errorAs for the client saying getting a courtesy call days before she thought her bill was due on the 24th of August and throwing her budget offHer bill is paid through
the 11th of every month which I have sent a copy of the contract and also a copy of the client's history verifying her due date
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Hi! I'm so sorry for the issue you've experienced with your cardsWe do check all of our cards prior to sale, although there are sometimes circumstances beyond our control that cause an issue with a cardYou should have no worries with future orders, as each of our cards is covered by our
guaranteeIf you would like more information on this, please e-mail our Happiness Team at ***Thank you!

that was not an acceptable reply! I want to know specifically why I can no longer order gift cards from the previously states sitesi am not a security riski order cards for mom with her bank card an I order cards for myself with my bank cardthey are all delivered to the same addressnothing has changed but all of a sudden all my orders were rejectedI WANT TO KNOW SPECIFICALLY WHY AND ALSO HOW THIS WILL BE FIXED!!!!! I WILL ACCEPT NOTHING ELSE EXCEPT FOR THIS RESOLUTION!!!

This is not an acceptable responseI would like to be contacted via phone by Giftcard zen so that I can speak with someone about the multiple negative experiences that I have had

Hi ***, Thanks for reaching out! I truly apologize for this issueAs our third party verification declined your order, we will be unable to accept any future orders from your accountI do apologize for the inconvenienceAt this time, I suggest trying out our parent company, RetailMeNot
They have a similar selection in giftcards and will be able to assist you with an order. Please reach out to our Happiness Team at [email protected] if you have any other questionsThank you for understanding!

Thanks for reaching out and expressing your concern! We check each and every card as they are reported to ensure proper handling and the security of our customersEvery card that is reported bad to us must undergo a stringent background check to determine where these cards came from and how
they were spent to prevent future occurrencesWe do not push back on these cards without having performed our due diligenceWe have tracked these cards from where they were initially purchased and can confirm that of the 10+ cards you requested refunding came from individuals throughout the U.SOur system indicates that you claimed these cards on 5/28/and were the only individual with access to these cards other than Giftcard Zen inc Further review of these cards confirmed that they were all redeemed in store at a single Bloomingdales located in Bridgewater, NJ; which is approximately miles from your residence on 6/2/and 6/4/Have a great day!

Hi ***, Again, our apologies for the inconvenienceAll orders are processed through a third-party system that verifies order informationIf an order is not approved, we are unable to process the orderWe are working with the third-party to ensure more successful orders can be completed in the future

Hi ***, I'm so sorry for this inconvenience! Our Loss Prevention Team has reviewed your order again and will be refunding $back to your original form of paymentPlease note that we will only be able to honor this refund, a refund for a card outside of its guarantee period, one timeWe have our day guarantee in place to protect our customers as well as encourage them to use their cards closer to time of use. Please reach out to [email protected] if you have any other questionsHave a great day!

The majority of merchants and third-party sites that sell gift cards put their new customers through a verification system in order to protect themselves from fraudThis is a common practice in the industry, primarily because gift cards are treated as cashWe have a high acceptance rate for orders
that are able to be verified and approvedHowever, occasionally we do see accounts like this one that are denied orders by our third-party companyWe are unable to disclose the name of the third party for their, and our, security.After doing further research into this account, it looks like the two email addresses attempted under this name and addresses were both declinedWe work with customers to resubmit orders depending on the level of risk that our third-party labeled the account underHowever, we were able to do so with this email addressWe wish there was something we could do to help further, as we understand how frustrating and confusing this can be for our customersThis has been our practice since we first began this company, and we always do our best to explain to inquiring customers what happened, why we do this, and what their available options areHaving this verification system in place has protected our company from scams that target gift card sites like ours. In all of these cases, we never keep a dime of the customer's paymentWe refund in full for every attempted order.

RE: Claim Number ***Attached is a copy of the rental agreement form in regards to the client's rejecting response claim number *** which the client signed on our rental agreement form sheet in bold print that we don't give No rent of fee refunds will be granted for any reasonAny other questions pertaining to this claim *** wwe would be happy to answer.
Sincerely,Jeremy T***District ManagerSecure It Self Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi ***! I'm so sorry to hear about this issueWe understand that it can be very frustrating when an order get rejectedUnfortunately, we are unable to to take any further orders as your initial order did not pass through our third party verificationWe are continuously working with our third
party verification team to get more orders through.I'm really sorry for this inconveniencePlease let us know if we can answer any further questionsHave a great day!

Hi ***, Thank you for reaching out to us, I am so sorry for this issueOur team has been working to get this resolved, and you will receive an email today with a link to your Paypal payment. I sincerely apologize for the inconvenience you experiencedPlease let us know if
you have any other questions or concerns, and have a great day!