Security Systems and Monitoring

[redacted] To Whom It May Concern, We have received [redacted] complaint regarding the delay in his [redacted] Rebate Card First, we would like to apologize to [redacted] for the delay in receiving her card Currently our company is experiencing a delay in processing the [redacted] Rebate Cards and we are working quickly to rectify the situation and ensure that all customers receive their cards in a timely fashion.In an effort to expedite this process for [redacted] , we will be mailing a check directly to her home, in lieu of the [redacted] gift card This check was mailed from our office on December 3rdThe tracking number for the check is [redacted] ***, and she should be receiving it around December 10thYou are welcome to contact me directly with any additional questions you may have.Best regards, [redacted] ***Customer Service ManagerSecurity Alarm Now [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However, in addition to the $gift card for signing up I was to get an additional $gift card for referring a neighbor ( [redacted] ) and there was no mention of this I will wait l for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

In response to your letter dated February 16, regarding File number Complaint ID # [redacted] following are the explanations requested.As stated in our previous response, Mr [redacted] did agree to the non-refundable installation deposit as well as the equipment package that was to be provided at installation of his security systemThe conversation was recorded and the agreement was verified by our Quality Assurance department as well as managementHowever, in an effort to provide superior customer service and help resolve Mr***'s concern, we are willing to refund half of this deposit although no fault has been found during our internal investigationWhile we do have to be very strict in the exceptions we make in order to avoid any appearance of discrimination, we will be happy to make this one time concession for Mr [redacted] in order to resolve this situation amicably.You are welcome to contact me directly with any additional questions you may have.Best regards, [redacted]

November 2015RevDex.com (Phoenix, AZ) N12th Street Phoenix, AZ 85014-4585Re: Complaint [redacted] To Whom It May Concern, We have received Ms [redacted] complaint regarding the delay in his Visa Rebate Card First, we would like to apologize to Ms [redacted] for the delay in receiving his card Currently our company is experiencing a delay in processing the Visa Rebate Cards and we are working quickly to rectify the situation and ensure that all customers receive their cards in a timely fashion.In an effort to expedite this process for Ms [redacted] , we will be mailing a check directly to his home, in lieu of the Visa gift card Ms [redacted] will receive an email shortly with the tracking number.The additional charge that Ms [redacted] was referring to was the customer’s voluntary upgrade to our Pulse monitoring system The cost was $plus tax for a total of $ At that time, the customer was also given an additional door sensor, which is a $value at no charge.You are welcome to contact me directly with any additional questions you may have.Best regards, [redacted] Customer Service SupervisorSecurity Alarm Now###-###-####

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action partially resolves my complaintThe refund has been received and that portion of the issue is completed and acceptable However, also requested that the company remove all confidential information, such as social security number and credit card number, from their records That was not addressed in the response.Regards, [redacted]

To Whom It May Concern, In response to your letter dated 7/24/regarding case ID number [redacted] , the following are the resolutions requested Security Alarm Now discloses to each customer that is installation fee is a non-refundable fee as this secures their installation date, equipment package and promotional pricingAs with all customers Mr [redacted] was informed of and agreed to the non-refundable charge within the recorded confirmation of the orderFollowing this Mr [redacted] supplied his Security Advisor with the credit card that they preferred the transaction to be charged onTo best assist the customer Mr [redacted] has been submitted for refund of the $installation fee, totaling $including taxThis transaction takes an average of 7-business days to reflect within the accountMr [redacted] has been contacted and informed of the installation fee refund You are welcome to contact me directly with any additional questions you may have Best regards, [redacted] Customer Service Manager Security Alarm Now ###-###-####

October 2015Revdex.com (Phoenix, AZ) N12th Street Phoenix, AZ 85014-4585Re: Complaint [redacted] 0To Whom It May Concern, We have received the complaint regarding Mr [redacted] Visa Gift Card Rebate By Mr [redacted] own admission, he did miss the thirty day deadline for postmarking his rebate form, as was clearly explained to him at the time his order was placed and is clearly stated on the rebate form We are willing to honor that rebate despite the lateness of the submission.At this time, we are experiencing a delay in processing our Visa Gift Card rebates This would have been explained to MrHarris, had he contacted us directly rather than involving the Revdex.com Mr [redacted] $Visa Rebate will be shipped from our office on October 19th, and he should receive it within 7-business days from that date.You are welcome to contact me directly with any additional questions you may have.Best regards,Katie W***Customer Service SupervisorSecurity Alarm Nowext

To whom it may concern,Thank you for bringing this to our attention, we will be sending this customer a Visa gift card from our office within hours in the amount of $We apologize for the delay, with distribution of this gift card we consider this complaint resolved.Thank you and have a great day!

To Whom it May Concern,Thank you for bringing this to our attention Our customer was advised during the initial sales call on our rebate process We sincerely apologize that there was a miscommunication with the process of filling out and sending in a rebate form, in this case due to all of the confusion we will be sending this customer a rebate card from our office within hours, please allow 3-business days for this to reach you.With distribution of this gift card we consider this complaint resolved.Please let us know if you have any further questions, thank you and have a great day!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

ADT advertised on a local tv station that they were offering a $Visa card rebate for security systems installedMy security system was installed on 07/31/The rebate form was postmarked on 08/14/15, well within the days of the installation as stipulated on the formAlso I sent a copy of the service contract as proof of installation as requestedPer the rebate form, it states to allow 8-weeks for delivery based on when the rebate form is received by Security Alarm NowOn 11/23/15, I called Security Alarm Now at the number shown on the form (###-###-####), I spoke with a rep, who stated that they were behind in sending out the rebates and that my visa card would be sent the following weekAs of today 01/14/16, I still have not received my rebateI have sent emails and left several voice mailsThey currently are not answering their phones nor are they responding to any of my correspondenceIt is going on months since I had the security system installed and ADT withdraw $out of my bank account each monthThis is a scam to lure customers and they have no intentions of fulfilling their part of the agreementI will never give a referral to anyone in regards to this companyI will continue to let everyone know that this company is a fraud until I get this issue resolved, even if it means contacting the CEO of this companyThis complaint is for Security Alarm Now and I will be filing one for ADT as well because they are in this scam togetherI will also post my horrible experience on social media

To whom it may concern,Thank you for bringing this to our attention, I spoke with Mr [redacted] today and he stated that he did in fact receive his Visa rebate card Please let me know if you have any additional questions.Thank you and have a great day!

Dear Sir/Madam,This is to inform you that as of this date, November 2015, I have not received the rebate Visa Card as promised in the reply from ADT In their response they promised to process the card on October and I should receive it in 7-business days I accepted their response and I realize that you have closed this case I just wanted you to know this information so that it might help with any future problems with ADT I thought I was dealing with a very reliable company That has not proven to be the case Thank you for your time and consideration in this matterYours truly; [redacted] 1***

To Whom It May Concern,Thank you for bringing this to our attention upon researching the account for Miss Green we have discovered that her Visa was not sent out, our deepest apologies We will be sending a check or Visa in the amount of $within the next hours to this address: *** [redacted] , CA [redacted] We apologize for the delay, thank you and have a great day!

January 2016Revdex.com (Phoenix, AZ)N12th StreetPhoenix, AZ 85014-4585Re: Complaint [redacted] To Whom It May Concern, We have received Mr [redacted] complaint regarding the delay in his Visa Rebate Card First, we would like to apologize to Mr [redacted] for the delay in receiving his card Currently our company is experiencing a delay in processing the Visa Rebate Cards and we are working quickly to rectify the situation and ensure that all customers receive their cards in a timely fashionIn an effort to expedite the process for Mr [redacted] we have mailed a check directly to his home, in lieu of the Visa gift card The check was mailed from our office to his home at [redacted] The tracking number for the check is [redacted] You are welcome to contact me directly with any additional questions you may haveBest regards, Todd Z***Customer Service ManagerSecurity Alarm Now [redacted]

November 2015RevDex.com (Phoenix, AZ) N12th Street Phoenix, AZ 85014-4585Re: Complaint [redacted] To Whom It May Concern, We have received the complaint regarding Mr [redacted] Visa Gift Card Rebate At this time, we are experiencing a delay in processing our Visa Gift Card rebates In an effort to expedite this, we will be bypassing our 3rd party distributor to send MrZhi Wang’s card to him Mr [redacted] $Visa Rebate will be shipped from our office in Chandler, Arizona on or before November 9th, and she should receive it within 7-business days from that date.You are welcome to contact me directly with any additional questions you may have.Best regards,Katie W***Customer Service SupervisorSecurity Alarm Now###-###-####

Ms***, In response to your letter dated May 7, regarding File number Complaint ID # [redacted] , following are the explanations requested When Ms [redacted] had her order confirmed, she was informed that there was a non-refundable installation fee that would be charged immediately However, since there was such a quick turnaround between the order placement and cancellation, we have issues a full refund to Ms [redacted] for the entire install fee of $plus tax ($53.04) This refund was issued on 5/8/to the Customer’s *** card Please let me know if any additional information is needed Best regards, [redacted] Director of Customer Retention Security Alarm Now ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

This company is owned and ran by Mike M [redacted] along with Clear Call SolutionsBoth are now bankruptIt's not a shocker as we had the displeasure of working with this manHe does not pay his bills, it's a cash grabAvoid any company associated with this "gentleman"He's basically a Donald Trump want to be

We were never told about a rebate form or given aNutting to send inThis is another excuseI'll keep pushing till I get the gift card, it's a matter of principal nowYour customer service is the worstI"ve called your company many times with no answer or answering any of my messages we were never given any forms or told we had to do anything Excuses Excuses Now what, for good customer service send us a form and give us the card